I've had nothing but positive experiences here. They're honest, straightforward, and never make me feel like they're trying to upsell or rip me off. read more

Please find Last week, my client brought her husband's Lexus 350 to the establishment for an oil change. After the car was kept for two days, the technician responsible for the oil change neglected to tighten the washer and oil plug. Consequently, my client returned with a significant oil leak, which could have potentially caused severe engine damage. To exacerbate the situation, when my client informed management of the incident, the technician responded with a dismissive remark, suggesting that such occurrences are commonplace. This unprofessional behavior and lack of concern for customer service are unacceptable. I strongly advise you to seek alternative vehicle servicing providers to avoid similar situations. somewhere else to get your vehicle serviced so you can avoid this happening to you read more

I had a great experience here. On the way to work I noticed my battery light came on and began to loose air conditioning. I live nearby and knew this place was close, so I pulled in to see what I could figure out knowing if it was something serious at least it was in a repair shop parking lot. I realized when I popped the hood that my serpentine belt was completely gone. The place opened early around 7 and was out the door with my car repaired by 8:30. They were affordable and polite. I will recommend this place to anyone looking for auto work done. read more

*A PLACE YOU CAN TRUST!* Went to a different place before Beach Auto for an inspection. That other place failed my car for a bunch of bogus reasons amounting to over 8k in labor and parts. Once i received the list of failures i fixed what i could myself and took my car here. The other place said i needed brakes and tires and i knew i didn't. The the professionals over at Beach Auto fixed what was ACTUALLY needed and got me inspected. Their dedication to their customers and honesty will make me a forever customer for all my vehicular needs. Trust me and my experience, dont go elsewhere! Thank you Beach Auto! read more

I live in NY and was visiting family in VA Beach when my check engine light came on. Not wanting to start home in my 1997 F250 without having it looked at, Beach Auto took me right away on a busy Monday morning, found nothing wrong, and didn't charge me a thing, even for the time to investigate. The trip home was without problems and my local mechanic confirmed no problems. It would have been very easy for Beach Auto to have taken advantage of an out of towner. I am so happy to see there are good honest mechanics still in this world. Thank you! read more

Beach Automobile Services Center - Auto Repair Near Me - Virginia Beach, Virginia

New to VB and have had a HORRIBLE time finding good automotive work with honest pricing. These guys really came through in the clutch for me and properly diagnosed an issue that another shop had severely tried to gouge me on. They have my business from now on. read more

Everyone here was so kind to me. I had a baby and 3 toddlers to handle while also needing an inspection. I called several shops and felt like a nuisance that didn't fit anyone's schedule. Not Beach Auto. They were so respectful, honest about timing and helpful when I had my hands full. Definitely recommend. Thank you! read more

Insanely great value. Another shop quoted me almost $2000 for unnecessary work to "pass my inspection." I go into Beach Auto they only charged me $500 and throughly explained what needed to be replaced now and what needs attention later. 5 stars all around. I will be only bringing my car here from now on. read more

Absolutely love the mechanics here, I've been coming here for about a year now. The reason I give this place three stars is because of the lady Connie that works in the front. She is always rude and has an attitude about any questions that you ask. love everything about this place except for her. If you call I would highly recommend us to speak to anybody else besides her! read more

Always take my car here. They are always fair and trustworthy. I had them look at my car because I was hearing some noises. They looked at it free of charge. They get pretty busy so if you need your car looked at make sure you go early. read more

It's difficult to find a trustworthy or reliable mechanic, so it comes as a surprise to have discovered a place that exhibits both honesty and reliability. I am naturally an argumentative person but not once have I been inclined to question the practices or recommendations of this establishment. They have done phenomenal work to keep my car alive and they have always been fair about their prices. They are always busy and there's a reason why. read more

This review could have been drastically different if the owner Gary had not stepped in.Gary and I had an agreement that I was to be called BEFORE any work was done. Fast forward to Richard a long time employee, who should have known better, goes and completes the ,unauthorized work and called me to come and get my car. When I protested about not being called he tells me OK I WILL PULL OUT ALL OF THE PARTS WE PUT IN AND YOU CAN COME AND GET YOUR CAR. Can you believe that crap. By the time I got to the shop Gary had arrived. When I told him of the conversation he said come in my office and let's work this out. Wow a auto repair shop that will work out the problem. We sat and went line by line of charges. He said ok if you had been called, as he and I had agreed to, what would have been different. We came up with a mutual fair to both of us agreement. Faulks let's just say it was hundreds less. All because some employee jumped the gun without details and then says IF I DO NOT LIKE IT HE WILL PULL OUT ALL THE PARTS AND GIVE IT BACK. ...REALLY.. I will tell you I will go back to this shop without hesitation. They are honest and do great work. Wile I was there a tow truck pulled up with a car. I asked the driver how much it cost to bring the car in. He said $125 all the way from western branch on the other side of Portsmouth. As if there is no auto repair closer. I will tell anyone to take your car to this shop. They will treat you fair. Don Jackson read more

I've had nothing but good experiences with this company. They're honest and quick. Been here 4 times now. I would definitely recommend them and come back for service. Only downside is a lack of parking, but they make up for it with their service. read more

I love Birdneck auto . They are honest with the diagnostic of your car and they don't try to overcharge you . If they can not figure out something specifically they will let you know . Downside of the place... if you are not there early they can't take your car . But everyone knows it's the place to go for a great and decent job repair. read more

After using other repair shops in the area, I happened upon this one a couple years ago while it was still on Laskin Road...and I'm so glad I did! I take all my cars there for inspections and repairs. This place has been in business for years, and for good reason, they're honest, dependable and reasonable. Case in point: my son's been having problems occasionaly with his truck not starting, so he dropped it off so they could have a look. After going through a long list, they were unable to find the problem. This cost him only $20. Now, I know at many other places where the charge would have been much, much higher because they would "have to put it on the computer" to test it, or even worse, charged a small fortune for making repairs that weren't needed. There's no where else I'd take my car now, and I highly recommend them to anyone looking for a good shop! read more

I keep coming back because the location is convenient to my house; however, each time I tell myself I need to find somewhere new. If I need anything other than an oil change, the work rarely gets done (either they ignore my request or don't actually fix the problem - although I'm not sure if it's because they're too busy or don't know how to fix it) and the hours are inconvenient if you work during the day. If you're looking for something basic (i.e. Oil change) and have flexibility in your schedule this place is fine. If you need something actually repaired and in a timely manner, I'd suggest looking elsewhere. read more

It's hard to find an auto shop that you can depend on for qaulity, honesty, and fair pricing.I worked for a few local shops and I know what kind of tom foolery can exist in an auto shop. Some places will try to take you for every dime. They just can't be trusted. That's not the case at beach auto. They explain everything thing that needs to be done and don't start until you aprove the service. Also, in my experience, the head mechanic (rich) will try to provide you with the least expensive option to keep your car running. I will never use a different auto shop. This place is awesome! read more

Customer service here is rather descent. The prices are a tad comparable/lower than most. They usually complete the work on a vehicle on time, if not earlier. I don't have any complaints yet I don't know too much about the automotive field but enough to say I don't feel like I'm being taken for a ride here (no pun intended). They are located directly on S. Birdneck Rd. in Virginia Beach. ** I do recommend you schedule an appointment otherwise get there 1st thing in the morning. They open @ 7:30am and possibly even a little earlier. Closed on Sunday's. read more

Beach Automobile Services Center - Tidy waiting area! Complimentary coffee & H2O, magazines & old photos of VA Bch on walls! - Auto Repair Near Me - Virginia Beach, Virginia

I lived in Virginia Beach for 9 years and every repair I didn't do myself was done by these guys. They do great work and have great integrity. This week my wife was visiting and we had an issue with our car. They got us in and Richard made it a priority so she had it back in time to drive back to Florida. read more

This place has the most nicest customer service and friendly staff I've ever dealt with. They really made me feel comfortable with everything. My neighbor accidentally scratched my truck a tiny amount and broke my taillight. I felt bad that a claim even had to be made for such a minor thing, but he didn't want to help me replace my taillight, so he made a claim. I'm glad he did now, they made my truck look nicer than I expected from my neighbor's damage that he did. I will definitely come back to this place if I ever need to ! read more

Beach Automobile Service Center came through for me again. I love that they offer a free trip check if you are getting ready to go for a road trip. I took them up on this offer, knowing that I had an oil leak that needed attention. For a few days I was a little stressed because I would call at the end of the work day and they still had not taken a look at the vehicle. This went on for 5 days, and the stress on my end kept building. I let them know that I was getting worried and they definitely took my concerns seriously and reassured me that the vehicle would be taken care of. The next day I got a call with a thorough review of all the vehicle issues. The price to repair was far cheaper than I expected. They even took care of two minor issues for free. Now the vehicle is back and in great running order!! I really appreciate their service, and low price. read more

I've been coming here for the past few years. They're honest about what they say and do. I brought my car in a once for a tune up and they called me before they touched it just to tell me that I already had a tune up two months prior and that I didn't need it. It's a mom and pop shop that is always busy but can also get you in and out quickly. read more

The owner did not give me some confidence and assurance that I would not be ripped off like I had been with Pep Boys twice in one weekend... he just skirted with me on the phone ... That is a trap for rip-off!!! When I cannot get a feeling of assurance, I can I give what little money I have for car work!! CAVEAT EMPTOR!! read more

I HATE giving even 1 star. The mechanic left "spark plug tester" still attached. (damage that I know of to 1987 K car engine or other parts at this time?) Insult when speaking to mechanic to report his act of pure neglect his attitude that I left his "tester", then stated, "well I didn't attach it"! read more

My opinion much like everyone else is that they do great work here. Honest, affordable and skilled technicians. Phone and desk service could be greatly improved. I always feel hurried on the phone and belittled at the desk. The auto service is excellent though. read more

My husband and I moved from Texas 4 1/2 years ago and we started using Beach Auto because it was very close to our house. I can say that we have been more than happy , not only with their service and work, but with the integrity of this shop. Where as in the past in Texas, we had felt at times work was being done when not needed, at Beach Auto they are always fair. Recently we thought that we needed something done that would have been quite expensive, and they called and said we only needed a new battery. Very very honest people. We will never go anywhere else, have been using them the entire time we have been in Virginia Beach. Recommend them completely! They are very busy, but the reason is because they are so excellent. But they do get the work done pretty quickly. read more

Been taking my truck here since they have opened mainly because it was super close to my house. I am always amazed with just how busy they are. I guess when you have good customer service, the business finds you. Because they are so busy, I've found your best bet is to drop your vehicle off there the night before read more

This place rules! Rich and Matt are all time. Best mechanics at the beach hands down!! Always super honest.

Went to Beach today as my entire electrical system was suddenly having issues & the battery would not hold a charge. AAA said it was a new battery & that they could not diagnose why it was losing the charge shortly after being turned off. Beach figures out that my 2nd battery under the passengers seat was completely flooded from Hurricane Matthew. They replaced that battery. Cleared out the water & changed me a fraction of what the dealer would have...only $45 labor plus parts. I LOVE how trustworthy & upfront/honest this mechanic shop is with me. I knew nobody when I moved out here 3 months ago and I am so thankful a friend recommended them to me. They are truly the best! read more

The service of the car was quick and efficient, but the treatment I received by a high-ranking gentleman (owner or manager) was baffling. I was sent to this establishment by a used car lot who assured me that they would work out payment for my state inspection. I entered the waiting room to see no line but a very busy receptionist. I waited several minutes to let her catch up, and when she asked if I needed help, I asked if it was a good time to get a state inspection (I was told by the car lot that Beach Auto was first come-first served). She said they could do it. I explained that this used car company either had an account with them or had arranged to pay for my inspection. She looked baffled, so I showed her a photo of the car lot's business card on my phone. She asked her boss if this company had an account with them. I offered the photo on my phone to them, but the boss rudely walked away noting, "They don't have an account with us." He behaved as though I was wasting his time trying to explain the situation, leaving both me and the receptionist baffled. The fact was, the used car lot HAD called earlier and they HAD arranged to pay for it. I felt sorry for the receptionist, because she seemed as though she was having a hard time taking care of phone calls and clients picking up vehicles. I was poorly treated by the boss, and I really don't think that's an appropriate way to treat a new customer. Clearly, they have so many customers that they don't care. At least they didn't today. I'd have given zero stars if they hadn't done the work so efficiently. read more

Got in to VA for a family event after a drive from NY. Engine check light was on and this service center was recommended. If I could give more than 5 stars, I would. They knew I was from out of town and as an older woman in a bad spot, I would have been an easy mark but that's Not what happened. Despite having no appointment, they got my car checked by the next morning, serviced and test drove it and determined the warning light was a malfunction. I was charged a remarkably small fee and am back on the road, safe and sound. Don't hesitate to trust your car to Beach Automobile. You will be in good hands. Thank you! read more

I was having some car troubles recently, and Beach auto took great care of me. A lot of body shops/repair shops like to take advantage of you, and fix things that don't need fixing to get money out of you. Beach auto is very fair, and honest (especially since I am a young woman and I don't know a thing about cars) also, their dropbox is very convenient!!! read more

I started using Beach Auto after I began a new job nearby. I am very pleased with their Customer service and fair pricing. I love on the Eastern Shore of Virginia but will make this company my one and only place to service my car. Highly recommend them! read more

For those who don't want to read several paragraphs, the short version is they will just replace parts so they can charge you something for being foolish enough to drive into their garage, even if the part has nothing to do with what they were asked to fix.. Go somewhere else. was a customer for more than a decade ( mostly just inspections and oil changes). I always thought they were honest and quick. Until last year. Last year my car was intermittenly not starting. I paid Richard more than $300 to replace my distributor. The next day, my car died while I was driving on a busy street.. It turns out that my problem was some kind of electronic sensor, which Richard didn't charge me labor to replace. That's the least he could have done, since it seems likely there was nothing wrong with my distributor. Recently I had a leak because of a worn out hose clamp, which I replaced. After doing so, I had radiator fluid coming out from the opposite side of the engine from the hose. The next morning I took it to Beach Auto. After I parked, I checked under my car, there was no liquid. Without my authorization Richard replaced the hose ( that I'd just reclamped and inspected, so I know it wasn't leaking) and charged me $140 dollars for something I could have done myself in 15 minutes( you literally just have to unsrew two screws and tug a little). Never mind the fact that was not what I asked him to look at. When I told the woman at the desk I wanted to speak with richard about why he'd arbitrarily replaced my radiator hose, she turned to go get him, and said loudly, " Will this day ever end, I need a drink." Very professional. To have that perpetually miserable woman (I've seen her for years, never seen her even close to cheerful) behave with a complete lack of tact or professionalism, when called out on ripping me off is just unbelievable.While I was outside talking to richard, she billed my credit card. Richard talked in circles about what could have caused the leak I saw which he didn't, avoiding the fact that what he "fixed" in no way addressed the leak . Richard said that he would look out for me if I still had problems, but that doesn't change the fact that he charged me for work I didn't agree to, or need . My car overheated after I got it back and after taking it to a different mechanic, it turns out the leak was coming from my water pump. If my water pump wasn't leaking when Richard looked at it, what he should have done is call and tell me he didn't see a leak, rather than replace some parts that were completely unrelated so I didn't leave his garage without paying something. I wonder if them moving to the newer much larger location has something to do with it. Are they hiring bad mechanics? Or do they just need to squeeze what they can out of people to pay the rent on the big building? Too busy pumping cars through the place to care? If either the woman behind the desk or Richard would care to discuss this matter with me you have had my number in your computer for many years, feel free to call me. I'm sure I'm not the only one who you have treated this way, I hope your business model comes back to bite you in the ass. read more

Richard is a GREAT mechanic who doesn't treat women like idiots and doesn't take advantage of us. I have recommended him to people for almost 2 decades. He will work on a problem until he finds the solution and he doesn't charge for things that are NOT broken. An honest mechanic is a wonderful thing to behold. I now live in Great Bridge and will probably STILL bring my car to Richard. Gotta love the guy! read more