I live two minutes away and this the closest DSG store to me…read more I have to agree with the previous Yelpers and their reviews that customer service here is not the greatest. I've been coming here since this location opened years & years ago and this past year or so... service has changed. The staff isn't as friendly, they seem annoyed when you ask for help and when you do need assistance, *most* of them are no where to be seen. The selection also has gone downhill since they're always out of stock in certain sizes and I wait a couple weeks and still, no new inventory. The value is quite pricey for most things. I don't but certain brands from here since I know I can get the same thing at the outlets. I use to shop here more often but not as much now... it's just so different. Plenty of parking in the lot though so no issues there.

Purchased a thermos from the Carmel Mountain Ranch location yesterday and returned the next day…read moreafter trying it once with water because the design didn't work well for us. We requested an exchange, not a full refund without reason. Manager Barbara refused the return and was very rigid about the policy, despite the item being purchased less than 24 hours earlier. The interaction felt dismissive and not customer-friendly at all. Very disappointing experience compared to the level of service I expect from DICK'S Sporting Goods.

My son needed a couple pairs of shoes. One for daily school wear and one for basketball. Since I…read morewas with, I fogured it was a good time to get me a pair. The store is conveniently located in carmel mountain plaza next to Target. Inside the store has 4 friendly workers. Each of them separately asked if we needed help with anything. The shoes are easily distinguishable by mens, women, and kids. Its easy to find your size. There are a few clearance racks so you may want to walk the whole floor. However, their clearance racks arent your typical 50 or 70% off. Its maybe 20 or 25. Good prices still, though.

While the pandemic has changed the way of business, what took place yesterday should have been…read morediffused by the employees. An impatient patron behind me in line was not social distancing or wearing a mask!!! He carried on about how long he was waiting and that they needed more people at check out, the mandate does not allow for that at the moment. I turned to him and told him he just needed to be patient because the employees were doing what they can. I asked him to back up because he was at my heels WITHOUT a mask. With that he proceeds to yell and carry on stating that I swore at him and I am a racist!!! The employee NOT checking customers out told ME that I needed to calm down!!! I will be filing a formal complaint, because my understanding is no mask, no service......this irate customer was never asked to put a mask on or to leave the store. Due to lack of employee training of customer conflict, the person being assaulted and following guidelines was the "bad guy" here. I am disgusted by the outcome!!

I was doing my first triathlon and needed tri shorts. I did a Google search and found this place…read moreonline. Since I didn't really know what I was looking for, I called them. They were extremely helpful, gave me tips and hints and sold me a great pair of tri shorts that were only 2/3 of the typical price of tri shorts. I never felt like I was bothering them with my 20 questions and they answered my questions in great detail. If you ever need tri stuff, give this place a shot.

I love these guys! I've been in several times and each time I'm met with knowledgeable, helpful…read morestaff. Not only do they have a great selection of products in the store, but their online inventory is fantastic, too. There is such a huge variety of different products on the market for triathlon and so many differing opinions from online reviews of these products. It can be very confusing as to which choice is the best one for me, individually. It is such a relief to be able to go in to a shop where they not only have the inventory to compare, but can offer you an informed opinion about each item and how it might work for you. Whether you are a triathlete, a runner, cyclist, swimmer or simply into fitness and exercise, and no matter if you are experienced or a newbie to the sport, these guys will have what you need. And more importantly, they have the expertise to show you how to use it so that it is most effective for you.

I never knew this Athleta location was here. Maybe I missed it last time I was in the area. Anyway,…read moreit's next to Starbucks and near Trader Joe's. The store is clean and the employees were friendly. I didn't buy anything, just browsed the merch. I was tempted to get headbands because they're the non-slip kinds, and I hate it when they slip as I work out. Maybe next time. If you're a fan of Lulu, you'll want to check this place out. They don't have anything for men, but they do have a section for girls. If you're petite, you can get away with buying stuff from the girls' section. I didn't see anything on sale or a clearance rack, which is where my radar usually takes me first, lol. This is a place I'd buy something from, but as a special treat for myself. The prices are high imo, but that's just me. If you're a fan of quality active wear and don't mind paying for it, check out Athleta in Carmel Mountain!

I would agree in the customer service as the other. They should def hire people that are…read moreexperienced in this skill set. It is a contrast between Trader Joe's next door who are just so happy to be there. Soma has the same kind of feel... perhaps it's the zip code. Both stores are empty with both miserable attitudes. Sad to see since I've been in customer service for a very long time and a smile and authentic desire to help goes a long way. Bought a gc and now regretting it.

As soon as I walked in, two women greeted me. They asked if I was looking for anything specific and…read moreif they could help. I was secretly in a rush but did not want to make that their problem. Luckily they made my visit so easy and honestly wonderful. They brought me EXACTLY what I needed and knew what size and color to give me without me having to say. I really appreciated their kindness and will be back for more ‍‍ I believe this was Friday the 20,3/20/26.

Nice store. Well kept interior. Nice collection of ballet outfits and accessories. Courteous and…read morepersonalized service. Good to support this small business.

This business ripped me off! I bought a top from their web site and ended up returning it. I have…read moreUSPS confirmation that they received it but I have never been credited for the return, the phones are disconnected and no one responses to my emails. DON"T BUY ANYTHING FROM THEM!!!!

I discovered Tina and Erik's home-based embroidery business via Yelp. What a fabulous find…read more EXTREMELY prompt and courteous on communications. Reasonable pricing. High quality embroidery. Erik and Tina helped make a vision I had come to fruition, and I absolutely love it! The embroidery is very well done and they paid attention to the details (observed by the clean backing). If you have any embroidery needs, Tina and Erik are the folks to see. They have lots of colors, a great work space, and different styles. I will be back and definitely recommend.

I would definitely use their services again next time I need embroidery. They are communicative,…read morehonest and friendly. The finished products are perfect!