Amazing customer service! Large variety or frozen raw and lightly cooked dog and cat foods as well…read moreas kibble, toys, treats, raw bar (huge selection), dog and cat accessories. Very friendly staff!! 5 stars I love that the there are groomers and a dog bather. Finally extended their hour's and now open 7 days per week!

I'm very disappointed with the service at Lucky Pet. I called this morning (9:12 AM) to schedule a…read morebath for my dog. After being put on hold, the woman came back after speaking with the groomer and told me I could bring him in at 1:30 PM. I rearranged my day, drove over, and when I arrived they told me they had no record of the appointment and no time to do it. This is extremely unprofessional and a huge waste of my time. If appointments can't be honored or properly recorded, customers should be told upfront. I won't be returning.

I brought my dog here to get his anal glands expressed, as he had been showing signs of needing…read morethis done for a few weeks. The staff was initially very polite, took my dog back, and I paid for the services. In under a minute, they brought my dog back out, and said he did not need the procedure done. When I began to challenge and question, they replied that usually dogs show signs when this is needed. I responded that he had shown signs, has for weeks, and I've been doing this for six years with him and know when it's necessary. The staff was young and looked back at me with blank eyes. When I asked for a refund, since the service was not even done, I received a response of "I could get in trouble." Why not bring a manager out then? To not provide a needed service for my dog and then refuse to give me a refund is absurd.

Brought my rescued Maltipoo, Bailey to see Caroline. 100% positive experience and Bailey came home…read morelooking and smelling terrific. This was her fist time going to a grooming salon, and wasn't sure how she's handle it, but she did really well. Tear stains gone and she is all cute and fluffy! Highly recommend - ask for Caroline!

I love this groomer and this is the only place I take my baby girl to be groomed. They are very…read morekind and calming to her even though she has separation anxiety and they do a great job grooming her. They also take beautiful photos of her and send them to me. They even went above and beyond the last time and included my son in the photographs. The only downside is that they do book out for appointments and it is pricey, but you really do get what you pay for. Highly recommend this groomer!

Very convenient location! They listen to what you want for your dog. They always do a good job and…read moreare reasonable with the prices. The only negatives I have are that they cage their dogs and there's no way to make an appointment online. You have to call or make an appointment with them in person. Overall this is a great grooming location for your pets!

Everyone who works here is always super helpful, very knowledgeable and always happy to answer any…read morequestions you have. They have an amazing selection of coral and fish along with new inventory coming in weekly. I'm glad this is my LFS as I'm never disappointed every time I visit which can be frequently even if it's just to see their new inventory!

My boyfriend and his roommate thoroughly enjoy the selection of equipment, coral, and live fish…read morethey have here. They probably drive over at least twice a month to this location, and every so often make trades for store credit when they have fish that've outgrown their tanks or coral that's split. I admittedly don't know much about the aquarium industry, but these guys love this spot & always have good experiences with the products and livestock they've purchased here. I tend to get my boyfriend a gift card here for his birthday or Christmas which he also loves, so it's a good option if you have an aquarium-lover you're gift shopping for too

I'm NOT OK! I just paid $60 w/tip for a less than happy grooming (bath + full haircut) outcome…read more.. My hubs who isn't usually the type to make a comment because he's very laid back pointed out to my furbaby's "chopped" up shaved body as well as face. It was upsetting because it's blocky and we could tell they didn't really care at all about the details. I'd rather take her Humane Society Grooming in this case if it's only $5-$10 more because at this point pricewise it's comparable & they do an amazing job. I have gone often to Petsmart especially when I bought an aquarium kit and built it. I bought most of my fish from Petsmart and been really happy. They don't charge for water check which I really appreciate.

We just adopted a puppy and needed a Bunch of puppy items.... We received excellent customer…read moreservice and helpful hints. Thank you PetSmart!!!

Excellent and easy to book grooming services for a small long haired mixed breed dog.read more

I have been a customer of Petsmart located at 3130 Tampa Rd., Oldsmar, FL for many years and slowly…read morewatched customer service decline. You have to search hard to find an employee to help you find an item and when you do find an employee they behave like they really don't want to be there. The employees have no customer service characteristics at all. I just get a blank stare and no personality whatsoever like they are all on the spectrum. I needed to find a specific dry dog food and it was hidden behind all this other dog food, totally unorganized! On occasion they are out of stock of an item or I can't find it and struggle to find an employee to help me. The most recent incident I had was paying $149.00 for dog training sessions, the cashier gave me a starting date, I arrived with my dog and told the class is full. WHAT? Why was I not notified with a courtesy call and given a rescheduling date? Once again, poor customer service and an unorganized store! My guess is Petsmart pays low wages, therefore employees have low moral and very poor training. On a more positive note, there is one lady cashier who is really pleasant and helpful. Corporate needs to step up and smarten up and live up to their name Petsmart!

No specifications regarding placing life saving vet prescribed foods or meds online. If your pet…read moreneed something asap from your vet do not buy from here they will make you wait days yes even with a prescription. Thank you Petsmart for the inconvenience and having to pay double to get my dog what she needs right away. I will not be a Petsmart regular customer any longer.

I will not take my dog for grooming anymore at PetSmart, especially the 12835 Citrus Plaza location…read morein Citrus Park location in Tampa, FL. They gave my dog a haircut I didn't ask for plus they charge me an extra $10. It seems like the groomers are "in training" and not "professionals".

Great variety from treats to health for animals. Groomer Becca does such a great job taking care of…read moreRemy. Based on the smile in the picture, you can tell our fur baby loves it too! They also have a bathing station too for those who don't have the room or don't want to wash their dog at home. Love it there. Highly recommend. Owners are very nice as well.

While I really enjoy supporting Earthwise Pets and appreciate having a local pet store, I wanted to…read moreshare some feedback about customer service. There is a young employee at the front desk with curly brown hair who has come across as disengaged during our visits. On one occasion, my small child asked if they had dog ice cream, and instead of responding verbally or offering help, she simply pointed toward the refrigerators without explanation. The item was on the top shelf, which made it difficult for us to locate without assistance. Additionally, when I've asked questions about dog food, her response has been, 'I don't know, I have cats,' which felt dismissive and unhelpful. I completely understand that no one can know everything, but a little more guidance, friendliness, and willingness to help would go a long way, especially in a store that's known for its personalized pet care and knowledgeable staff. I hope this feedback helps improve the overall customer experience.

Very helpful and friendly staff! No waiting at checkout! Rewards are awesome!…read more Prices are great considering economy! Plus getting coupons quite frequentl. Ty

Ordered a large bag of dog food and pulled up to the front door. It was brought to my car and put…read morein the trunk. So easy. Didn't have to leave my car

Good prices, plenty of choices, welcoming & friendly staff. Ordering online for pickup couldn't be…read moreeasier either if you're in a hurry. Highly recommend this store for your pet needs.

Always have a good experience. We order online and then pick it up. There certainly isn't a lack of…read moreproduct and if you do need something they are always willing to help. The pricing is on point too!!