I rented from Ham Delles for many many years. They will look for any little thing you do so they can send you notices and letters. It's borderline harassment. You will feel on edge like you have to walk on egg shells every single day that your renting from them. It is no way to live trust me. The contractors that they hire to do repairs will fix your stuff and it will be broken again a week later. Andrea Ham is Extremely rude. Not a single ounce of politeness or respect comes from her character. She needs to retire because she obviously hates her job. Please don't rent from them. read more

I have lived in a lovely apartment managed by the Ham Delles Company for a little over 2 years. They respond promptly to service requests and provide a quality on site resident manager. The laundry area and mail boxes are located in a court like setting, surrounded by Japanese Maple and fragrant flowers with a quiet peaceful energy including park which includes park like benches to sit and relaxin. This community is located in a beautiful, downtown, historical neighborhood in the heart of Santa Rosa. read more

Ham Delles is the most unprofessional and unethical property management company I have ever come to experience. Andrea Ham is the worst. 1. They forced us out with intimidating warning letters about excessive noise complaints made by their lazy, incompetent resident "managers", Rosa and Jonathon. Jonathon rang our door bell at 10 PM, waking up our teething & fussy baby, to *wrongly* accuse us of playing loud music (our echo dot was playing lullaby music at volume 2). He was shaking with anger and could barely get his words out. He didn't wear a mask but instead put his t-shirts over his nose. It was actually the new tenant whom they share a wall with. Jonathon also said so after he realized it wasn't us. BUT IF YOU KNEW THAT HE WAS PLAYING MUSIC AT ALL HOURS OF THE NIGHT WHY DID YOU COME SEE US? I'm sure little Jonathon didn't go ring his door bell because that tenant would have had more than words for him. Rosa and Jonathon essentially harassed us through text us about every little noise they heard since we moved in. She texted us on the first time after we brought up a case of water. She texted us at 7 PM and asked us to stop unpacking. Rosa even said to me in person that she thought I dropped my baby. WOW! Who says that??? All of this resulted in his in person confrontation that night. After I had emailed Andrea Ham to let her know what had happened, Ham Delles responded by sending us these warning letters stating that our tenancy was in jeopardy. Andrea blindly backed them and ignored my emails and attempts to talk. They said WE were being loud. Their complaints about "thumping" and "stomping" at all hours of the night was not substantiated by Andrea. She just kept sending us letters. We know they were trying to get us to leave so they could make $75 more a month of rent. 2. They advertise that they are a non smoking complex and that they enforce this code, they do not. I was pregnant when we moved in and tried for 6 months for them to help get the smoker to stop. Andrea told me there was nothing she could do. Which is very much a lie and illegal. The city enforces no smoking in buildings like ours. It wasn't until 6 months later when I said I would go to the City that they all of the sudden were able to get the smoke to stop. My new born was 2 months by then. 3. They do not want to fix anything. It took over a month for them to address our toilet issue. It would back up regularly. When the plumber came by, he showed us the part that need to be replaced and it was tattered. Our freezer door would not stay closed and instead of fixing it, they told us to get our own fridge. 4. When we moved out, they were insistent that we get the key back to them prior to our last day. Andrea emailed me and told me that they had to get the unit ready for a new tenant and that they needed to clean the unit before this tenant moved in. Well, our last day was on a Thursday and they scheduled this tenant to move in the following morning. Rosa texted and insisted on getting the keys back sooner but we were still getting the unit in order. I don't know about anyone else at Ham Delles, but I know Andrea Ham is crooked and money hungry. She has all the time in the world for you until you actually need her to be a professional property manager. Rosa and Jonathon are laughable. They fight like they're in high school. It's awkward for tenants to see their resident managers lock the other one out on purpose. This was retaliatory as well as discriminatory acts from this company. Unfortunately, these slumlords have money and resources to back their very bad behavior. Do yourself a favor and avoid Andrea Ham, Marketplace Apartment and Ham Delles Company all together. read more

Rented from them for almost a year and a half. Loved Genie, she's very nice. A lot of the staff is friendly. We were late on our rent several times and they were professional about it. At one point we were two months late and they reached out a hand full of times, personally think they were really nice about it. For a company that manages so many properties they should invest in an online site to pay rent. Also, it's REQUIRED to put address of the unit needing attention on the subject line of email or there will be NO response. We asked about a dog, new dishwasher and security camera (break-ins in the area) several times but never received a response. I put three days into cleaning our unit to leave it spotless except the backyard, left it with weeds that had started to grow. While the unit wasn't perfect when we moved in, in my opinion we left it a little better than when we got it as we upgraded some things and left them... just got our deposit back and they deducted $250 for blind cleaning and screen replacement. Other property managements include a copy of the invoices, they did not. I feel this charge is bit nit picky and had I known I wouldn't have wasted time cleaning those old things in the first place. Still, I consider myself lucky we weren't deducted anything else. read more

22 years ago I started my business. It became evident to me that I needed an office to operate my business. So the office I chose was managed by Ham Delles. They have always provided the quality of service I needed to put me in a position to help provide a level of service for my clients. Thanks Ham Delles. In your way you helped me to be able to provide service I've been able to deliver. Hope my thousands of satisfied clients will find out the part you played by doing your job very well. read more

!!!!****JEFF *****!!!! Did not even give me a chance to introduce myself!!! Very racist man, did not offer to hand me applications. He said he needed to be somewhere else when our appointment was at 2pm. Got their at 2:10pm! So rude, very UNPROFESSIONAL MAN. Apparently he had told me saying that their were 2 units available immediately to move in, HOWEVER, he SWITCHES the story to saying other applicants had already and were most likely to get approved .. I was in very need of a space for me and my children. Poor service in whole experience. And Most of all waist of time. read more

Ham Delles dropped the ball when it came to collecting rents. Ended up loosing hundreds of thousands of dollars because trust was placed in them to do their jobs. They let tenants go without paying any money. They did not property manage our family businesses. They look the other way when it came to protecting our commercial income properties. They collected monthly checks for doing a poor job. BEWARE of Ham Delles Company. read more

So far so good! Been living at this property managed by HDC for about a year now. They've been nothing but professional. I'm excited to see what the next year has in store for me at my lovely home. read more

When we moved into our rental that they managed it was filthy. Like no one made a hint of an attempt at cleaning the damn place. It took a few days of hard work to get it even close to clean. The few times that anything broke (sump pump in back yard, and front door delaminating) they did actually get someone there in a reasonable amount of time. The only + was that they allowed pets. If you have the option of renting from a different management company, do it. They are spread thin and do the bare minimum to keep the houses they do manage serviceable. read more

Hello All I am still here renting from ham delles company . but not for too long! i would like to give you a update with visuals for you to enjoy your future home if you are thinking on renting from this folks . the fence that is falling apart still there with no fix . i will post a pic soon :). RATS! YES ...RATS The laundry facility .let me re phrase that as the manger called it .: the shared laundry. is located RIGHT NEXT TO THE MANAGERS HOUSE! is always dirty and smells like rat nest and i am not exaggerating come and take a smell your self! they are renting. lol come and take a look! this is aggravating because really ham and delles same one is getting paid and not getting the job done! well at the end that is your loss. enjoy this pictures . read more

I've been renting with HDC for about half a year now, and I have nothing but pleasant things to say about the company and those I have had contact with. Viewing the home I now rent, the entire application process....all a pleasant experience. When I first moved in, there were a few things that needed to be fixed or replaced and after contacting HDC and filling out a service report - those repairs were done very quickly! I would highly recommend this company. read more

Thank you so much Ham Delles for helping my partner and i get into an apartment. You went out of your way to get us in as soon as you could and we truly appreciate it. Great property and nice staff at Bella Vita in Santa Rosa. -James Dyche and Carina Schaub read more

I am in the market for a Property Management Company for me and my wife's house. It is a quaint little place in a quiet and beautiful neighborhood behind Montgomery Villiage. I called HDC. After leaving a few messages and following up on those messages myself, I spoke to Genie. We had a nice conversation. We talked about having somethings in common which broke the ice and opened her up to looking at our house. She told me that HDC handles a lot of properties and recently lost staff that handles certain accounts, but that she would consider our house. We set a time the next week that she would come over and look at our property. The day came. I had spent the weekend preparing the house for the visit. I waited on the couch for her arrival. She never came. The next day I left a friendly message inquiring about our meeting and my message was not returned. It appears that I was stood up. I feel totally disrespected. This does not feel good. read more

I wouldn't give them any stars if I could. They are rude and they make you run around getting information for them and then deny you. They discriminate against people and their current situations and they charge a ridiculous amount for rent, garbage, and water. I would not recommend this place to anyone at all. They are horrible and racist and have no feelings and act like they are better then you. They are horrible horrible people and a company I feel for anyone who had to work with or for them. read more

I have nothing positive to say about the Ham Delles Company. They treated my family and I as though we were nothing but trash to toss in the street! We rented from them for 4 years sans any complaints from anyone. Then one night in May of 2016 when I was at work I got a call on my cell from the complex manager stating that we had just had a complaint phoned in that my Fiancé and I were arguing very loudly. I was across town so that was not possible at the time. She also stated that we had been getting these complaints for 2 weeks. It was the first I had heard anything about ANY complaints!! (We had been warned by on-site management upon moving in 4 years earlier about our upstairs neighbors being very loud and argumentative and to notify them if there were issues. We did so on several occasions with nothing ever being done to stop the issue. It was a Mother and teenage Son having screaming matches with clear profanity use and the sound of throwing and banging things!!) On Father's Day weekend 2016 we received a notice from Ham Delles that our tenancy was being terminated in 60 days. We have 4 children. Rented from them for 4 years without any incidence on our part. We were shocked and devastated!! I can't tell you how many times cops were at our complex for other tenants, INCLUDING our upstairs neighbors!! There were drug issues, domestic violence calls, and noise complaints. None of those incidents had anything to do with our family, yet WE were the ones being singled out and thrown out of our place of residency!! We have a son with Crohn's disease. We needed more time to find a place and his health was in jeopardy. By LAW they are required to make reasonable accommodations by giving us a little more time to find a place if someone in our family has a disability. They did no such thing, completely ignoring our request and forcing us into the streets on August 22nd 2016! They are a despicable company only caring about money. Human beings, even children, are disposable to them!!! Steer clear of these horrible people or be ready to be thrown away like trash when they have no use for you anymore and are looking to get more money out of the next guy!!!! I can't even give this company one star for how we were treated by them!! They should be shut down in my opinion! I have known other families that were also treated inhumanely by Ham Delles and their staff!!! read more

Ham Delles Company - This was the dump site behind our apartments at Malibu East Apartments! - Property Management Near Me - Santa Rosa, California

My husband and I had an excellent experience with Ham Delles Company. Specifically, Genie Delles, Broker/President of H.D.C. Inc. Genie was professional, responsive, and wonderful to work with. After we moved in, there were a few issues that needed to be addressed. Genie sent over a handyman and took care of everything on our list. We had signed a six month lease with the hope of renewing, but unfortunately the owner decided to sell the house. We were taken by surprise and were very disappointed that we had to move. Genie was very understanding - she really seemed to care about us and did everything to make the transition as easy as possible. We had been renters for several years and never had such a superb property manager. Thank you Genie for everything! I would highly recommend Ham Delles Company to both property owners (we have been property owners in the past and used a property manager to rent our properties), and to renters. read more

Jeff is a horrible Manager. When I would contact him for an issue on the home needing repair, he would always try to put his negative mood on to me.. by blaming me for idk the heater not working etc. Honestly I got tired of his unkind attitude. While I was never late on rent he still has that attitude I would not want from my manager. read more

TERRIBLE move out experience. Apparently, you need to make sure you clean your unit SPOTLESS and completely ready for a new tenant when you move out. Also, you will need to pay for carpet cleaning upon move out (unheard of as a renter for almost 10 years and in this unit for 2 1/2 years). If you don't, they will claim "insufficient cleaning" and not provide the proof after you've asked. I cleaned my unit beautifully, excuse me I forgot to clean the door tracks of sliders... $700 later and I get an "estimate" for things like $250 for "re-cleaning" , $125 door knobs (even though there is a door knob, it was just replaced), toilet seat covers for $75, )$225 carpet cleaning for literally 2 rooms and one set of stairs, .etc. they don't believe in turnover costs to owners and the previous tenants are responsible for making the home ready for the new tenants... unprofessional, very disappointed. Do better business. read more

So initially I had great experiences with this company, however, it wasn't until my family and I recently moved that we saw the companies true side. We lived at our property for over 2 years and in that 2 years there were multiple times things needed to be repaired. In December 2010 the heater in our room went out, we patiently waited for the repairs, it took almost a month to get the repairs done. Mind you this is right in the middle of winter, 2 weeks after no repairs the property manager was nice enough to get us a space heater until the problem was fixed. It was nice and helped but still, you can't really keep it running during the night w/out worrying about fire hazard. In mid Jan/Feb 2011 there were leaks in the roof that staind the ceiling above our bed. Put in the proper paperwork and wait..and wait..and wait. It wasn't until 2-3 weeks later when I called stating the stain was getting worse and looked like black MOLD. 2-3 days later the repairs were done. The owner decides to repair the roof and pain in later Sept/Oct 2011, they give us prep sheets ask us to move all our porch stuff to the middle of the back yards and they say it will be done in about a week or so. 2 weeks later the job was finally done! Not to mention when we moved in the townhouse in Dec 2009 there were repairs that was promised to be made but never were, the kitchen floors and kitchen counter tops, did we grumble? No we did not, just let it be. Finally when we decided to move out in June 2012 we gave our notice and was told by the prop manager if we were out by the 25th the rent for June would be pro-rated. I even stated on my intent to move letter we'd be out on the 25th and what the pro-rated rent would be. I never got a call or letter stating it was incorrect or disputing that fact. It wasn't until after we moved and I called regarding our security deposit were we told we'd owe for the FULL month of June. But wait, I was told by the property manager that it would be pro-rated. HDC didn't care. I finally got our security depost back and realized they took $450 out of the deposit for repairs! The only repairs that needed to be made were 1 set of blinds, 1 closet rod that my kids broke, some minor spot cleaning to the oven, a light dusting of the water heater, and dusting 1 set of blinds next to the door window. There's no way ANYONE would charge $450 to do that work. Considering all the hassel we put up with from them you would think they'd be fair? Definitely NOT! The condition we left the townhouse in was far better than when we rented it. Be very cautious when renting through these people read more

Genie has been awesome. We had a few maintenance requests and it was taken care of immediately. Our house was part of the wildfires and Genie was able to find us a place in which we moved in today. No complaints at all. read more

Ham Delles has been managing the apartment I live in for a few months now. They don't give notice as to work being done on the property or when they need to enter my apartment. No notice when they spray pesticdes. No response to urgent phone calls. Needless to say, I am not happy with this company. read more

Horrible! Moved out and they took big chunk of deposit. Charged for normal wear and tear which is what was the bad part. We did have a broken light switch but was not expecting a charge for $50 (sell at Walmart and amazon for $12) $175 for cleaning which I had already paid a professional cleaner to clean and a few more charges that seem very out of the norm. Would never rent from them again. I appreciate their wanting properties to be clean and sanitary but definitely over charged for stuff. Seems like they are taking advantage. I am very meticulous and kept my property very clean but even went the extra mile to pay for someone else to come in behind me to clean. When I left the only thing needing to be done was touch up painting and the few things mentioned above but as far as clean everything was spotless, I would of though the paint should be part of wear and tear but they stated they only paint without charges if you live in for more than 36 months. I lived 30 months! Don't expect a refund if you move into a One if their properties. Just something to consider read more

I finally got a hold of Genie at Ham Delles, after leaving her three voicemails, and calling her 6 or 7 times, in the simple effort of try to get a very affordable studio she was renting. In addition to leaving her voice mails I spoke to the woman who answered the phone at Ham Delles atleast 3 times. Genie never called me back and claims she never got one of my voicemails. The woman who answered the phone at Ham Delles said I should be waiting for a phone call from Genie to let me know know when there would be the open house for the rental. I guess if Genie didn't get any of my voicemeails how could she call me back???? Sounds dubious at best! Ham Delles, if this is how you run your company you definitely need to get a clue. Either hire more people, get your phones fixed, or train your people to work in unison AND do their job better! Highly annoyed and if I saw your name on a potential listing I would avoid it all costs! read more