Well Brad considering it took someone 2 years to respond to my review from your business it…read moreconfirms the lack of responsiveness from your company. As well as the fact that the property as I stated was not even available when I submitted my application makes no sense as to why I would have not been refunded.

We had Pacific Properties manage our rent property in the Rohnert Park area for a few years. We are…read morevery happy with their services. John was our Management Agent. He is very experienced working with tenants. When we decided to put the property on the market, the process of vacating the property went smoothly. We would recommend their services to other property owners.

I have been utilizing the services of Sonoma County Property Rentals for a little over a year now…read moreand I can honestly say that they are by far the BEST I have ever dealt with. As an owner of rental properties for more than 20 years, I have hired many property managers both in Sonoma County and other areas of California. Laura, the property manager, has been the most knowledgeable, responsive and friendliest of all the managers I have worked with. She is simply outstanding! I'm currently dealing with a difficult situation while trying to sell my property with a tenant in place. Laura has been patient and kind as well as responsive to all of my requests. I highly recommend this team to manage your rentals. Their fees are good too, lower than most!

This review is for Property Owners: My wife spoke with Chris at length about renting our house in…read moreHealdsburg. I spoke with him, too, and he came across to me as smart, competent, and very able to rent our house. This was mid-July of 2020. By December 31, his assistant, Laura, wrote us to say there wasn't interest in our house. We immediately called another property manager who genuinely couldn't understand why the house hadn't been rented. She had a signed rental contract 8 days later. Read that last sentence again. This is why I'm writing this review. During the almost 6 month period we had the house with SCPR, I received a few emails from Laura: The prospective renter wanted $ off the rent, or had some other ask. We always compromised with the request, but nothing ever happened. The house was furnished when we signed the contract with Chris. At the time he said that it added a challenge, but that they would get it done. At some point Laura indicated that, because the house was furnished, they were having a hard time finding renters. When the house was still unrented in November, my wife and I went up, packed up the furnishings and asked them to take new photos. Then came a couple more of the same asks: Would we take $ off the rent, etc., etc.? Nothing happened with the home. Then the "nobody's interested in your property" email. I'll leave it at this: Our experience was that our house sat empty for almost 6 months, immediately followed by the next property manager raising the asking rent by $200/month (from the asking price that SCPR set) and it was rented in 8 days! All you need to know...

I would not recommend this company for managing your rental property. They do a poor job screening…read moretenants and then pass the cost of tenant-caused damages back to the landlord. In my case, the security deposit was partially returned to the tenants even though damages they caused were either poorly repaired or, in some cases, not repaired at all despite being listed on the work order receipt. The company demonstrated an amateur understanding of their fiduciary responsibilities, even expecting me, as the landlord, to follow up with contractors to complete work that had already been paid for. Overall, the experience was frustrating and unprofessional.

Don't know about all the agents but one in particular is a real jerk. Looks down on people and…read morecould care less about the people coming to find their new home. I'm looking to invest in a house and you would think eric would be a little more polite and welcoming. They won't be getting any commission from me.

They are horrible and Melizza is a back stabbing witch!!! We rented from them, then we had to pay…read morethe owner directly and he put the house up for sale 6 months into the lease and they did NOTHING to help or protect us! They suck!!

I engaged Hills & Homes for a rental in San Rafael after they had been recommended by more than one…read moreperson. The property was listed with H&H for 2 1/2 months and no qualified tenants were found during that time. I terminated the agreement with them for a fee of $175 as I was losing significant income with the unit being vacant. Within two weeks of hiring a new property manager, it was rented. I don't feel H&H ran realistic comps (if they ran them at all) or they would have known the unit was overpriced. Maybe they aren't as familiar with Marin County as Sonoma County? Plus, communication with H&H was not consistent and I found I had to follow up with them weekly. They are definitely cheaper than other PM's but in my case, I got what I paid for.

I've read all the negative reviews and honestly most of the other HOA property groups have a lot of…read morenegative reviews as well. Managing HOA's is a difficult proposition given all the crazy rules and nonsense going on in this state right now. I would like to say that after being with GPS in our association for the last couple of years, I have to render some good comments. There were some rough bumps, but we decided as a board to work "with" the GPS team that were assigned to us. They are Nichole, Christopher and Bryanna. I've lived in our complex for 40 years now and been on the board four times over that period. I've seen a few good managers and more than my share of horrible ones. The above individuals from GPS have made a tremendous difference in improving our complex. Misty was one of the crew but sadly she had to move on. We are still in good contact with her as well. Anyway, if you are with GPS and not thrilled, I can only suggest you attempt to get the above crew to work with you. There are managers (and there are managers LOL). One of our last managers from another property group couldn't manager her way out of a dark bathroom if you gave her a roadmap, a flashlight and a head start! 'Nuff said about her!

You have a better chance getting the IRS picking up or returning your call than these fools. Very…read moreinfuriating.

I've had the pleasure of meeting Sheila approx 10 years ago and it wasn't until just recently when…read moreI called upon her for her professional services. I was looking to refinance our property due to the rumored crazy low interest rates. I was referred to another company (Stearns) by a close friend and they offered me 1.01% lower than my current rate. This was a nice savings for me but I was skeptical and wanted to play the game searching for something better. This is when I started reaching out to others I knew. Next was 1.25% lower than my current rate. This was good too but I wasn't done. Sheila came in as the winner by being able to offer me the rate of the day lowering my rate 1.375% lower than my current. I immediately jumped on board. Right away I could tell the level of service and detail that Sheila provides in her profession. I was asked questions I've never been asked before raising my antenna as to why nobody at these other companies asked me these questions. She even took the time to explain a lot of things, and I mean a lot, she basically had to hold my hand at points because I'm not very familiar with these processes and this industry and I ask a lot, and I mean a lot of questions. She was patient, kind and professional all throughout the processes. I greatly appreciate having someone who is knowledgeable, experienced as well as kind to make this process as smooth and seem less as possible. She's now my real estate person, and could be yours too. Don't make the same mistake I did, call her 1st. Next time I know I will. Thanks Sheila. Love my new payment!

Sheila Peterson helped me get in to my first home. I thought it would be a difficult process but…read moreshe made everything easy and took care of the heavy lifting. If you are looking to buy a house, refi or get a mortgage, I wouldn't recommend working with anyone but Sheila! Thanks Shee-Ra!

Our community started off with a property management company that was purchased by or otherwise…read moremerged with EB Community Managers, Inc. Our property representative's response time is slow at best, and there are many other concerns with her services. Her initial promsies were encouraging, and I provided postive reviews on yelp. When her work performance began to falter shortly thereafer, I sent her words of encouragement to try to get her to step up, without success. I am days away from asking the Board to terminate our relationship with this company and hire another management company.

Very poor guidance to an HOA. Very poor Communication…read more Not taking legal responsibility for their errors! No ratings on Yelp? I call BS!

I've never written a review for a landlord, let alone a positive one, but Pure has earned it. I've…read morebeen renting from Pure for over a year and unlike every other landlord I've rented from all across this great state, they respond to maintenance requests in a timely manner and they actually resolve repair issues instead of cheap temporary fixes. I feel like the reviews by people who've never actually had them as landlords should be removed, I can't figure out why their score is so low on here. I am super happy and would rent from them again.

Be careful giving them your personal information. Untrustworthy for the renters…read more If you're renting and your property management company automatically enrolls you in an RBP (Renter Benefits Package) -- push back immediately. Be very persistent, get everything in writing, and clearly state that you do not want it. In my opinion, it's not beneficial at all. Everything included in the RBP can be obtained for free elsewhere. I genuinely believe it's a scam. My experience with Pure Property Management has been, quite literally, the worst. I feel they crossed serious boundaries by using my personal information to report to credit bureaus without my permission. Even though I don't have any negative marks, I never authorized this, and they act like it's completely normal and legal. They have repeatedly refused to meet with me in person to go over their policies, and they won't clearly send them either. Instead, they hide behind emails and generic responses, clearly drafted with help from their legal team. In my experience, their policies change often, and renters are not informed when they do. It's somehow on the renter to constantly follow up and keep track of changes -- which is unreasonable. They do not work with their renters. In my opinion, they don't care, they aren't transparent, and they make things intentionally confusing. I believe they rely on sneaky practices to make quick money -- like automatically enrolling renters in the RBP and charging for it. They later changed the policy to allow renters to opt out, but never properly informed anyone that this was an option. Personally, I call it the "scam package." Based on my experience, I would avoid Pure Property Management at all costs.