My husband and I have always been pretty picky when it comes to optometrists, and given that you…read moreonly need to go once a year, it's been hard to find someone we truly liked... until Dr. Hochberg. He's super knowledgable and attentive. He's also one of the first optometrists that is sensitive enough not to make me feel bad about my vision but suggests ways to protect my eyes. For example, he suggested that my husband gets glasses that filter out blue wavelengths (since these tend to be the ones that are most harmful to vision). The last time we went, we were rather rushed because the only available time slot was the morning when my father was due to arrive at Bradley Airport. Never before had I felt so much like a demanding customer, constantly rushing to see if we could either wrap up early, or prepay so we wouldn't have to pay after the checkup. I felt badly, but also didn't want to keep my father waiting at the airport! Dr. Hochberg and his staff were as considerate and patient as can be. He didn't cut any corners despite my attitude and ensured we got a full checkup before departing.

Easy to set an appointment if you do it on your phone. Great…read moredoctor, explains what's going on all the way through the exam, so you're not left wondering. They accepted my insurance no problem and help me get glasses, with no troubles.

I love Dr. Weston. I started seeing him from our CHCP days. I had VSP Insurance & decided to drop…read morethe insurance. My first visit w/o insurance, I was charged $40 for an eye refraction. I am a Type 2 Diabetic & on Medicare. I called Medicare & they said Medicare will pay because I am a diabetic. I set up a 3 way conversation with Medicare & Pam & Medicare told her they will pay because I'm a diabetic. Pam insisted that Medicare won't pay for the eye refraction. I left & went to another Eye Doctor & I was told that Medicare does pay for Diabetics. I am so happy I made the change.

My family and I have been patients of Doctor Weston since the times of CHCP, since the time my kids…read morewere small and they are now forty and plus. Never has there been a time in all those years where I have not been treated with utmost care and curtesy and of course competency. We are very lucky to have Doctor Weston and his wonderful staff. Yvonne K.

Had a very welcoming and professional experience here from the warm greetings from Rebecca at the…read morefront desk to Dr. Zhu's calming demeanor. I felt that my concerns were heard and prioritized. I have dry eyes and have not been able to comfortably wear contacts for a while, but Dr. Zhu was persistent in finding the right lenses for me. Now I can wear my contacts without discomfort throughout the day! Thank you to the Laurel Specialty Eyecare team

I had the pleasure of being seen by Dr. Wei Zhu today and I have to say it was the most thorough…read moreeye exam i have ever had ! Dr. Zhu explained everything during my exam and even showed me the images of my eye that she took doing the exam. No other eye doctor has ever take the time to explain as much as she did. I appreciate that she didn't rush my exam. I HIGHLY RECOMMEND Laurel Specialty Eyecare. The office is clean, staff is very professional and kind. They explain everything to you very well. And once again I appreciate Dr. Zhu for taking her time and giving me such a thorough complete exam.

Doctors are good and caring but the business model provides abysmal customer service. It's near…read moreimpossible to get a person on the phone, the prompts on the phone take you to the wrong line or to dead ends or to mailboxes that don't get checked. The absolute frustration in trying to accomplish the simplest things makes it worth looking elsewhere that has more personalized service. WIth ReFocus having bought several practices, it isn't easy.

Buyer Beware: ReFocus in Hamden/Cheshire has great doctors, especially Dr. Swan, but their billing…read morepractices are questionable to say the least -- unbundling services normally covered by insurance and included in a routine exam, for example, putting the cost on the patient. Even worse, their customer service in the billing office, to put it politely, is no help at all. After six months of calls by me and the insurance company, and a letter from an attorney, it's too bad but I now need to pay their incorrect bill and sadly find another provider.

Anyone know how to get in touch with the office?? They are apparently closed and I need to get my…read morerecords! Thanks in advance!

I had my Lasik done here and had an amazing experience. Dr. Gold made me feel at ease and he…read moreexplained everything clearly. The office staff are also first class. They make you feel very comfortable with the whole thing. I can see without my contacts and glasses. It's the best investment ever. This is day 5 after the surgery and I can already see the improvement. It's painless and it's very little risk. You should get it done if you have been thinking about it. It is really life changing.

Run away and go somewhere else!! If you don't like what you get you are stuck. Both my husband…read moreand myself very unhappy. What they give you, you are stuck with and no recourse. Customer service bad. Make yourself very happy and go to Lens Crafters. I was so unhappy I left the glasses there and walked out even tho they were paid for. At least Lens Crafters gives you 30 days to decide if they work for you. BJ's glasses are really cheap and loose shape of your face quickly. We spent over $800 on 3 pair and all 3 pair had issues. Near sighted, distance and progressives.

If BJ's would allow a 10 star rating, I would give Licensed Optician John Brennan a 10 star rating…read more I found him to be extremely knowledgeable, professional and really caring to give the best customer service possible. Previously I went to an Optician Store and did not get the service that John provided. He will definitely be my Optician for life! Terry Russo

Took my 91 year old mother-in-law for her eye exam. First, Gregory was outstanding;. He was so…read morekind and more than helpful as she is wheelchair bound. Kudos for making this visit as easy as he could. The office is absolutely not set up for patients in wheelchairs and we used her smaller one. The office was crowed and there is way too much furniture to comfortably navigate. The outer office waiting area does not have a wheelchair "parking" area. Now onto the eye exam . . . without Gregory, it would have been hard to complete. The equipment for the pre-exam portion is not handicap friendly. Luckily, this patient can stand for a short time. For one portion, her wheelchair wouldn't fit the area and she had to move to the chair. Now onto the actual eye exam, I knew that she would have to move to the chair but how do people who can't get out of their wheelchairs get eye exams? This really made me think and I want an answer to this? Let's discuss picking out new glasses for the wheelchair bound patients. Ugghhhhhhhhhh. There was no good spot for this either. We were in the way of everyone and there was not comfortable location for her to see in the mirror. The kind employee had to keep bring over the table mirror for her to see the glasses. Felt rushed to complete the process due to space constraint. This is not a great location for wheelchair patients.

They have always been mediocre, but my last experience sent me over the edge. I made the mistake of…read morebooking a remote optometrist appointment at their facility. I made my desire for daily contacts known to everyone I spoke to, including the optometrist, and was given two samples of daily contacts to try out before placing my order. I placed my order on the phone, only to receive monthly contacts. When I called them to see what could be done to correct their mistake and get me the daily contacts I was under the impression I was ordering, I was dismissively told that "most people order monthly contacts" and that my only option was to book yet another appointment and pay full price again. I found the lack of any sort of willingness to correct a mistake on their end to be inexcusable. I submitted a patient relations request, but unless they send me what I ordered I will not be coming to any MyEyeDr location again.

Dr. Nhu-Y T. Dao MD was the ophthalmologist that I saw and I can't recommend her highly enough. I…read morehad a temporary lessening of vision due to a Prednisone sensitivity. She explained it so that I was not so worried. She did an excellent eye exam and, rather than giving me glasses right away had me come back for a followup exam to make sure the medication was out of my system and that my eyes had stopped changing. We discussed the amount of correction (something I have never had anyone willing to do before) and I chose not to be corrected all the way to 20/20 so that I would not need bifocals to see my dashboard when I drive. My eye exam was on 6/18 and my I picked up my glasses on 6/21. To my delight they are perfect. Having been given incorrect lenses before, I was pleased that there will be no need to return for corrections, or complaints. I can't recommend Dr. Dao highly enough. As someone who works in a field related to vision I am extremely impressed with the service I received from her and from the Eye Care Group.

Not the most friendly place in the world but it got the job done and their online system was able…read moreto get us in sooner than a lot of other places I tried!

I waited for over 30 minutes to start the appointment when there was nobody else in the store. I…read morelisten to employees complaining about other employees, the atmosphere was very uncomfortable. the staff was not warm or friendly. I received my prescription and will not return! the entire eye exam appointment has taken over 1 1/2 hours. I have never had an appointment take this long for an exam.

Shout out to Nilda, who helped me out tremendously!! I was getting overcharged for contacts at…read moreanother office, so I called here to place an order. Nilda was SO patient and kind, despite me not even having a current prescription with this place, and helped me out with for an entire morning with multiple phone calls in order to place the contact order. I really appreciated her understanding of my situation and willingness to help me. Thank you!!! By the way, I ended up paying $200 less at this place than the previous place for the order, so would highly recommend coming here!

Dr. Lefland and his staff are professional and compassionate. They have all of the services you…read morewill need for quick and efficient eye exams and an amazing selection of glasses with on-site specialists to assist with fitting, too.