I was treated like I was their only patient by the doctors and nurses. I was seen by the…read more hospitalist as well as specialist and all of the truly focused on me.

Mornings, almost impossible to find a Disabled parking spot, only ones far far away…read more At the front desk, try to find the signs, where is the bathroom ? the cafeteria (hint, it is at the elevator long long down the hall) ? the place to pick up their patient, after being treated, if you are driving ? way down the hall, elevator up, then... I gave up, unable to walk that far... Cafeteria ? Locked doors. No sign, no hours, nothing. Hard enough to find, long walk, and (expletive deleted) what the h... ? Candy and pop machines super expensive, if you can get them to work.. I failed. Do they hate people ? Does the front desk just goof off and accidently help some people ? Wheelchairs up front, some are skinny, some are big. How can you tell ? I could not,,, There is a brake system behind the back top of the chair, or it does not work, you gotta see and read the small print AND instructions on it ??? Can you sit in it and operate it... NO !!! F... you it screams. Luckily this is not a place where sick people go, or those in distress, or bad off, its a country club for workers. Sad.

Nurses and doctors have always been very caring and polite. I personally love this hospital…read more Great staff in the cafeteria as well. ;)

The billing department is very rude and unprofessional. They had our address wrong and we weren't…read moregetting the bills. The lady on the phone actually criticized us for not having a relationship with our mailman so that he would deliver our mail that was addressed to the wrong address! We had just moved into a new home. A simple phone call to us would have cleared it up but instead they sent the bill to collections who then called us. And when we tried to get it straightened out at the hospital instead of trying to understand what happened, they were rude and blamed us. They are the ones who had our address wrong. We will NEVER go to this hospital again.

Was in er for low electrolytes...treated quickly and had ekg and chest xray. A resident physician…read morecame in and was very nice. Had fluids and labs by attending Dr. Nurse very sweet. Best experience in this er!

After four weeks of attempting to coordinate care with Genesis Home Medical, I have decided to…read moredisengage entirely. Following the submission of my referral, I received a text message a week later stating that my records were under review and that I would receive a follow-up call to schedule an appointment. That call never came. When I followed up myself, I was informed that scheduling could not proceed without the complete records from a sleep study conducted over two decades ago. This requirement is not only unreasonable but also profoundly out of touch with the realities of long-term medical care. In the 20+ years since I received my CPAP, not a single provider--whether physician, home health company, or insurance--has required those records, or EVEN asked to check the machine. Expecting a patient to retrieve documentation from a defunct sleep center or from physicians whose practices have changed hands and locations multiple times, especially from an era when electronic medical records were barely in use, reflects a disturbing lack of flexibility and common sense. This experience demonstrated a clear failure in communication, accountability, and patient-centered care. I would strongly advise others to seek alternatives.

I took my 2 year old daughter in on Jan 1 because she had a high fever and I was getting wildly…read moredifferent temps on the three thermometers I had at home (ranging from 99 to 108!). I checked online but didn't see holiday hours posted anywhere so I assumed they were open normal hours. However, when I walked in there was a sign posted on the door saying they closed at 4pm and I got there at 3:45. I felt bad for coming in so close to closing but it was a long drive and my little one wasn't feeling good. Everyone was courteous, professional, and attentive even though I know they probably wanted to get out of there. They even took some time to wait for the fever reducer to start working.

Had a very positive experience here recently. I appreciate the immense precautions they took to…read moreprovide care during a public health crisis. Arrived as a walk-in. Was screened relatively quickly and then was allowed to complete registration and check-in online (in my car, on my phone). Was then able to be seen in my car. Their curbside care protocols were excellent. And they were attentive in their care.

The staff at MCC was prompt, responsive and kind. From the moment I walked in, I was welcomed. They…read moremade it clear that they were going to do all they could to make me feel better. The wait time was short and the Nurse Practitioner - Marilou - was absolutely wonderful. She was both to-the-point and comforting, listened to ALL my questions and answered them thoughtfully. Nobody going to urgent care is having a great day to begin with, so it is quite something to walk out feeling as positive and cheered up as I did today. (Created this listing just so I could review them!)

Went with a friend to the emergency room on a Saturday night. Even with the covid precautions, we…read morewere seen right away and received top level care. Kaitlen and Dr Robinson were really friendly and gave high level of prompt care for my friend. They were polite and efficient, and the outcome was great. This is a very well managed emergency room and they have all of the modern equipment and competent staff. We would use this hospital again.

This infusion center was better than any other in the quad cities! Adriane was superb and very…read morecaring. She went above & beyond the call of duty. Highly recommend anytime you need health care needs.

If I could give this ER department a negative star rating, I would…read more My 75-year-old dad arrived with stroke-like symptoms and was kept in the ER overnight so they could perform an MRI the following morning. During that entire time, he was never given fluids, never offered anything to eat, and his call light went unanswered for 10-20 minutes at a time. At one point he tried to get up to use the urinal on his own because no one responded, and he fell on the same hip he had just had replaced a few months ago. When we raised concerns about the fall and asked about getting his hip x-rayed, Physician Hayes responded with unnecessary rudeness and condescension. She looked at my dad and asked, "Sir, do you have dementia?" Not only was this disrespectful, but any provider should be aware of a patient's medical history by reviewing the chart before making comments like that. By the time we were discharged, I was furious and deeply concerned. The care my dad received was neglectful, dismissive, and ethically unacceptable. I will be contacting the patient advocate to file a formal complaint. Something needs to change before someone is seriously harmed--or worse.

The most horrific hospital in the Quad City Area. Do not go there to the ER anywhere close to 9pm…read moreor after. You are sure to die while in the waiting area. 5 hours waiting and the sun is sure to be up by time we get any help. I swear there is one employee working, or something of that nature. Go anywhere else, just not Silvis Illini Hospital.

Thus is the hospital I use for all my heart issues and sicknesses, with that being said, I also…read morewant to add I have never have had problems myself. NOW, I would absolutely hate to be someone walking into the ER with ANY issue (I've always ended up going by ambulance rig for ER visits) that should have prompt attention. Tonight I witnessed first hand how an ER can be run so piss poorly, that I would choose to drive 30 miles to a podunk hospital than ho to Trinity Rock Island as a walk in patient. A 40 year old male presenting with left side abdominal pains just below the ribcage, low grade fever, dizziness, nausea, fatigue, panic attacks, loss of appetite, vomiting blood, chest tightness, b/p of 158/98 at 180 lbs pulse of 100bpm, and fainting spells sits for 30 minutes when there are only 4 others waiting and an empty parking lot showing that there is no way that in an ER with atleast 20 bed could be full. The receptionist, who is lucky I missed her name tag or I'd call and raise hell tomorrow with their HR, was rude as hell. When taken in for triage to find out the chief complaints of the patient (I went in as a witness), patient was handed a specimen cup and told that if he was able to fill it once he was sent BACK to the waiting room, that would help speed up his waiting time, he filled it after another 10 minutes in the waiting room and passed it to the desk woman. After another 45 minutes he was called back for blood draws. Sent back out to wait again, and an hour later he decided to go to a smaller hospital half an hour away the following day, and just be in pain that night. He was wrong for leaving, but when you feel like absolute crap, you're in pain, haven't been able to eat, or sleep well, for 2-3 months, explain it to someone and get nothing in return, your anger can take over and you do counterproductive things. I'd rather be beaten half to death with a bag full of rocks than have to walk into that ER. Ambulance rides rule there.

Went in for shortness of breath on the 23rd it's now the 25th and they don't know much more then…read morewhen they began . Rude staff never ever cleans up room food is a disgrace. Highly disappointed

During my 99 years of living, I have been in many hospitals. My recent stay at St. Mary's Hospital…read moreproved that this is the most professional and considerate of all. In a rating between #1 and #10, I will St. Mary's #20 ! Armiger Jagoe

I was an inpatient at St. Mary's Hospital for about a week and the quality of care was impeccable…read more The nursing staff treated me as family and the doctors were very attentive and concerned. The meal service was solid - I would definitely return to St. Mary's for a future visit. Pro-Tip: Bring your computer or iPad, their wi-fi reaches to the patient's rooms and you can get on their Guest network.