The entire process with Rickenbaugh Collision Repair Center was absolutely flawless. Alex Pedross was the lovely professional who made everything seamless. Having no experience with cars and never having a collision accident before, Alex, made sure to provide details and guide me through the entire process. He was open to all my questions and continuously kept me updated during the Kia's time away from home. After a few weeks, Kia looked brand new! Loved my experience and I highly recommend Rickenbaugh Collision and Repair. read more

Rickenbaugh Collision did an amazing job on my vehicle. Eric Sands was the technician that did the work on my vehicle and did an amazing job. There was a couple issues that I ran into after receiving my vehicle. However, Ben Braun and Caleb Hogan were responsive and the issues were resolved. They take pride in quality and handling issues. Rickenbaugh seems to charge a bit more compared to other shop, but the quality is excellent! read more

Ben Braun was amazing to work with. He explained everything clearly and kept me updated the whole time. Highly recommend Rickenbaugh Collision just because of him. read more

This shop is expensive and they would not work with Allstate Insurance. I went somewhere else to get my bodywork done. On a positive note, the shop seems really well organized and communicates well with the customer. read more

Came here to get an estimate. Guy seemed like a car salesman. His quote came in double all my other quotes- said they're more detail oriented than other companies. It wasn't my Insurance paying so I called and left him a voicemail twice to move forward and he never called me back. Terrible customer service. read more

I worked with Matthew and his team. Outstanding service by Matthew. Very professional and kept me informed and best of all, they did the job much quicker than I expected! Seems like many collision repair centers take forever no matter how big the job, but Rickenbaugh and Matthew got it done in a day or so. Very happy and would easily recommend to anyone. Thank you. Jeff read more

Worst service ever. Called and told to just walk in. Got there and was told they only work on 2014 and newer. I explained that I wish I was told that on the phone. The lady told me I'm sure I was told. I just walked out. read more

TLDR: My vehicle received hail damage while in the care of Rickenbaugh. I was told I would have to pay for that. Full Story: My vehicle was scheduled to be ready for pick-up today, after a repair. Instead, I received a phone call that advised me that it had received hail damage in a storm 7 days ago (!!!!). They just noticed now. Here is some language that was offered to me: "We will do the repairs at cost, we will not make a profit on this..." Too generous! "We could not get all vehicles inside at the time of the storm.." So I was just one of the unlucky cars, and you're asking me to pay for this? Needless to say, if their tune will not change, I will get a lawyer and local TV station involved. Choose your body shop wisely. read more

Had such an incredible and efficient customer service experience from this body shop. I worked closely with Caleb who not only showed so much care to the work needed to be done but he went above and beyond to help me communicate with a difficult insurance adjuster as well. This body shop not only was the only Tesla certified shop that could start the repairs within a week compared to any other shops I called that had minimum 2-3 months wait time, but they have the most kindest staff that I had the pleasure of working with including Caleb, Maria, and many others. Initially, I went to few different body shops to get quotes and estimates where most they did was look at the damages on my car from a distance. However, Caleb at Rickenbaugh Collision Center not only asked detailed questions but he proceeded to take pictures and opened up the trunk to see additional damages that might have been missed on the first consultation. Amount of care immediately was apparent compared to other shops and i could not have made a better decision. I also unfortunately was connected with an awful insurance adjuster who not only degraded me during every single phone call but made sure to make the whole process as difficult as possible. Caleb did amazing job on not only helping me communicate with the adjuster, as it was my first time dealing with a situation like this, but he was able to convince the insurance company to cover 100% of the multiple supplemental repairs AND extra work such as ceramic coating that is only available to be done in another body shop. Couldn't ask for any better assistance as the consistency of care and respect was something I experienced from first communication all the way to our last conversation for few weeks. read more

Amazing group of people to work with...Caleb, Alex and Ben are top notch and great with communication. Also, the front office staff, Maria is super sweet. Then the quality of their work is above and beyond...it takes a little time but great work ain't quick! The repair center is meticulous. read more

I worked with Brady. He and his team did great work and made things look brand new. Brady was a pleasure to work with and updated me every step of the way read more

My new car got a small dent and when I stopped by Rickenbaugh to see about getting it fixed, I was taken by how nice and precessional everyone was...from Maria at the front desk to Ben Braun, my service rep. Car fixed beautifully. About 6 months later, someone hit my car and while I was bummed, I knew I'd be going back to Rickenbaugh and that I'd be in good hands. And I was. Ben helped me once again, and was super responsive when I had questions. The car was returned looking shiny and new and, once again, the people were great! Highly recommend! read more

After sustaining underbody damage on my Model X, I brought it to the Rickenbaugh Collision Repair Center, which is a Tesla certified service center. Big Kudos to my contact Caleb H. who was very communicative and responsive throughout the process. The repairs came back 100% and the car is driving like new. Great people delivering friendly service! read more

My 2022 BMW X4 was hit while parked, and I brought it into Rickenbaugh as the dealership recommended them as a Certified BMW auto body shop. I worked directly with Caleb, and the team offered incredible customer service and a 10/10 result. They were super communicative, and my car looks brand new. I will only bring my car here if this happens again. Thank you, Rickenbaugh team! read more

PSA: Attention single ladies considering Rickenbaugh Collision for body work: Gird your loins!!! There is a new sherrif in town and not only is he the new president of Rickenbaugh he is also top man in their "boys' club". Evidently customer are denied any claims for damages - apart from the reason for body work - that happened on their watch and will support his employees' lies and doctored documentation to avoid responsibility. As a 30 + year loyal customer I will NEVER give them another dime. When I went to pick up my Volvo there was a large long crack centered on my windshield that was NOT there when I dropped off the vehicle and there is absolutely NO WAY this could have escaped my attention. It happened while on their property and the Safelight tech showed me the small 'star' where this particular crack initiated. Yet the boys club stands firm that this is my fault and not theirs. Unacceptable and I am certain the Rickenbaugh's would roll over in their graved if they knew how their long time customers are now treated. Shop elsewhere where you have a better chance of appropriate customer service. read more

Would definitely recommend coming here for any car needs. Crew is attentive and helpful. They were very clear to explain everything to me as they were working on my car and I was very appreciative of that. They went out of their way to work out the issue my car was having, and discussed my options. Very grateful for them! read more

Alex & Caleb are super great to work with! They kept me updated on issues they were having with my car manufacturer & were super friendly even in frustrating situations. Caleb even pushed things along so I could pick up my car on a specific day. Great team! read more

I have worked with Rickenbaugh Collision twice... so some would say I'm a returning customer. 1. The first time I worked with them, my car was totaled. Although they were not getting paid to fix my car, Alex, Kaleb and Maria supported me through the entire process. They not only helped me when dealing with my insurance company, but they also advocated for me! If it wasn't for them and their advice, I would not have received an insurance payout! I am so grateful to them! 2. The second time I worked with them, my car was hit on the street due to a hit-and-run. When I brought my car in all staff members were super friendly and remembered me. They were very helpful in navigating the repair and claim process! When I called asking for updates, they never made me feel bad about following up! They were also very clear in next steps! I hope I have no more issues with my car, but if I do, I will be bringing it to Rickenbaugh again! read more

The little guy who's name I believe was Caleb wanted to charge extra claiming State Farm would not cover his labor charges so I would have to pay out of pocket. I decided to contact the insurance company myself and soon found out what he said was completely false. Sorry but I would not recommend or trust this shop read more

We have a fleet of cars and we use Rickenbaugh exclusively for our body work everyone is top notch from Maria at the front desk to Caleb Alex and JD and numerous technicians. They are fantastic with communication and getting cars taken care of in a timely manner. Some people don't realize that getting parts is one of the most difficult tasks facing a body shop. Rickenbaugh is always on top of this! read more

My experience with Rickenbaugh was exceptional. Alex and Caleb were a pleasure to work with, providing top notch customer service. Caleb was able to get me scheduled for the estimate quickly and was very understanding when I had to modify my drop off date because of another commitment. Upon drop off, Caleb talked me through the process as we walked around the vehicle and was very patient and thoughtful as he answered all my questions (I tend to overanalyze and ask a lot of questions). Caleb's initial estimate for repair completion time seemed reasonable and he was up front that it may take longer after the bumper was removed. I also appreciated that when I was waiting for my uber to pick me up, even though it was right before close, Caleb told me I was welcome to wait inside. The initial timeline was roughly 2-3 weeks. This ended up being extended to a month for the repair, because of additional parts that needed to be ordered, but this was explained to me as a possibility at the outset and seemed very reasonable. Alex and Caleb provided timely communication and updates throughout the entire process and were quick to reply to any additional questions I had. When I picked my car up, Alex was extremely thorough explaining the steps they took during the repair, and even allayed a concern I had noticed on the billing statement, explaining that it was not out of the ordinary and that he would work with insurance to resolve. Alex did a detailed walkthrough of the car. The car looks pristine and detailing the inside of the car was much appreciated! All in all, Rickenbaugh and their excellent team made my repair experience as painless and easy as possible. While I hope to never need any additional body work, I would absolutely bring my business to them again and recommend them to my friends. read more

I had an amazing experience with Rickenbaugh Collision. They came highly recommended from a friend, so when my car needed repairs after discovering it had previous work done (prior to my purchase) that was now an issue. Their service was great from start to finish. They called me the same day my insurance company sent my referral. They were flexible in getting my appointment scheduled. Throughout the process, Ben and Caleb kept me updated on the status of the repairs. Most importantly, the work they did looked great! I would highly recommend them for body work repair read more

This whole establishment is ridiculous, with the quote they gave me and my insurance I had to shop around and luckily I found a different location to take my car too! They also gave me a long wait time and communication was terrible! There are definitely other places that will take care of you for better prices and in a timely manner! Caleb or whatever his name is and that whole team suck! read more

long story short they tried charging me 27k to fix my two doors and insurance said i should consider it a total loss!! found premium automotive & they had it done super fast for 12k people please call around before settling! my car looks perfect & they took care of me quickly!!! thank you premium automotive!!! ricken take notes!!! (also the managers here were crap!!) i left this review on their website and somehow it wasn't posted? yall look into premium automotive i promise you all wont regret it!!! wish i could give these losers 0 stars!!! read more

No one ever wants to get into a collision or have their car need a repair. Especially when you walk out of the grocery store and see that someone hit your non-moving parked car and you didn't even have a chance to dodge them. SHUCKS! Needless to say. I needed an autobody. When I called GEICO insurance they were quick to give me a list of their preferred collision repair shops closest to me. My first thought was "no way, I am going to the dealership." That is just the kind of girl I am. BUT, since I have a friend who works at the Richenbaugh dealership I decided I would go to the affiliated autobody under his recommendation. They got my car scheduled within two days under the GEICO repair express option. They quoted a week for repair and took an extra day, but it was quick and painless. They even had an enterprise agent working right in their office, so I dropped my car off with ease and drove away in a rental. (I will say they need to clean their rentals because I got a mighty dirty car). Having never been in an accident and being in this position before. I was glad to be taken care of by a shop who seemed to value their customers time. When I got my car back it looked just like new and the interior was spic and span and smelled fresh and clean! I truly appreciate the great work the shop did and would definitely recommend their work to anyone in need of repairs. read more

When my Mercedes was heavily dented by a child with a bike, I asked around for a recommendation on a body shop. Caleb at Rickenbaugh Collision came highly recommended. He got my car in quickly, and he kept me fully apprised throughout the repair. I am very detail oriented, and a stickler for good paint work, and I was completely pleased with the final result. Hopefully the need for more body work will not arise, but if it does, I know where to go. Thanks, Caleb and Rickenbaugh Collision. read more

We had a great experience with these guys! Very communicative and they did a great job.

I hit a bison in Yellowstone (yes I feel awful about it). Our Volvo XC90 was drivable but the right quarter panel, hood, and bumper were in bad shape along with the associated electronics. We took the car to Rickenbaugh Collision as they had done great work previously on some hail damage. We are very happy with the results (again). The "supply chain" issue resulted in some delays in the project completion but Zach was great. He kept us in loop with frequent emails and worked through all questions/issues raised by our insurance company without our intervention. All in all a very good experience with a customer focused company. read more

I got rear ended and was sent here by my insurance company, travelers. This place is a joke. I feel like its run by five twenty something men who are not really sure what they are doing. From the minute I got there and met with the appraiser I should have just left. It has been nothing short of confusion and frustration. If you have the option to go somewhere else I would highly recommend it. I read the bad reviews but was unsure on how to go Through another company. I wish I had taken the time and figured it out. It would have saved me time in the long run. read more

Rickenbaugh Collision Repair Center - Where I spent most of my time. Sitting in the waiting room. Waiting and frustrated. - Body Shops Near Me - Denver, Colorado

I brought my Tesla here for an evaluation--rust splatter from a commercial garage left stains I could not clean. The staff were extremely professional and courteous, they went over my car in detail and were able to make suggestions on how to clean it and recommended another shop. I was worried that glass would have to be replaced and body would have to be repainted--Cody put my mind at ease that was not the case. I hope I will not need their services but if I do, I will go back to them for sure. read more

Just got my car back and it looks better than new. they even polished my seats! Jayna kept me up to date on the progress the whole time. When I called yesterday hoping to get it back before the weekend so I could go exploring with a friend and my dog, she did what she could to get it sped through the final steps and back to me by lunch today. Truly appreciated all her efforts! Thanks all for the wonderful work! I would def use you again! read more

Caleb at rickenbaugh went absolutely above and beyond with my car. I was in an accident that caused my car to need a whole new door, back bumper and paint job. It took about 3 and a half weeks and was completely worth every minute! He was so kind and persistent with making sure I was updated. I even left my wallet in my car and he brought it to my job! Such a good man! Glad I went here and will be back if anything else ever happens with my Jeep. They even put a full tank of gas, detailed the inside and outside of the car. It looked amazing when I picked it up! read more

Rickenbaugh Collision Repair Center - Body Shops Near Me - Denver, Colorado

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Took my Jeep here to have my rim, tire, and front fender fixed after a collision. Everyone at the business was very kind and courteous. I worked with Matt during the process and he was always great about communicating with me and letting me know a timeline of when to expect things to be done. I would certainly come back here if I ever needed collision services on my vehicle again. read more

Took my Volvo XC40 in for repair of a dent in the front driver side. The experience from bringing my car in to final delivery was top notch. Even during this crazy pandemic, I was able to get my repair done the same week and the results were perfect. Alex was on top of everything and gave me updates and answered my questions the whole time. I have a crack in the windshield and the insurance company wouldn't agree to have them fix it, but Alex went to bat for me and talked to them and explained to them Volvos recommendations. Everyone at this facility was pleasant to interact with and if I have to get my car repaired again, I won't hesitate to call them again. read more

The service and attention I received from David, Daniel, Caleb and Zach exceeded expectations. I didn't even expect more than one person to work with me, let alone four people who all were checking in with me, each other and working collaboratively to help me solve my problem, which was solved both in a timely and professional fashion. Zach was the tech who worked on my car and his ability to explain and problem solve was quite simply amazing to see and hear - he truly is an expert in his field. Daniel and Caleb helped run numbers and different scenarios for me, all the while checking with each other and Zach (Again, the teamwork I saw was exemplary!). David provided the customer service finishing touches, serving as the facilitator between myself and the rest of the team. I certainly never want a reason to go to a body shop... but if I do, 100% will be back. It's rare to see a company culture come out in their service, but this is a company that clearly prides itself on solution-based thinking while serving their customers' needs. I highly recommend Rickenbaugh Collision for auto body repairs needs. read more

Oh my gosh! The journey from my car being hit by a drunk driver to the end result of having it repaired was a tough one for me personally, however, I cannot be happier with the results! Teri, from the very beginning, was very kind, very helpful and very professional. She made sure that everything was taken care of in a quick manner and was on top of it! I don't want to be in another accident...certainly not one where I could have been killed...but if it happens again, this is the only place I'm heading to and the only person I'm going to call is TERI! You are awesome and deserve an award for excellent customer service, Teri. Marylee read more

Thank you Kira and the team at Rickenbaugh for returning my GLE350 to its full glory! They did an amazing job on my car and I couldn't be happier. Their team was professional and great to work with. read more

Rickenbaugh Collision Repair Center - Body Shops Near Me - Denver, Colorado

My granddaughter's car was hit very hard. She is a dancer at the Colorado Ballet and I live in So Cal. It was a complicated repair from the getgo. Alex was very patient and a man of his word. Because of the extensive damage and the distance, it was a little time consuming but the end result was beautiful! Well worth the wait. Thank you again Alex for getting this done. read more

Our Volvo was T-boned by a Fed Ex truck. Our insurance wanted us to take it to a repair shop on there list but we insisted on taking it to Volvo so it would be fixed to their standards. Our vehicle was ultimately totaled so they did not need to make repairs. I'm giving this review a 3 because their customer service is terrible. Not once was I contacted by them to keep me up to date on what was happening with my car. I had to make calls and leave messages, often more than one or two before I ever talked to some one. They had my vehicle on their lot for over a month. After I found out my car was totaled I made a simple request to remove the license plates as well as few items from my car before it was removed from their sight. They removed the plates but totally ignored the rest. I'm not sure how the repairs would have turned out based on their customer service. read more

Thanks to Teri Joblenski for being so diligent and responsive. I had a hard time dealing with my insurance company but Teri was so helpful. The work on my car was high quality and I felt well taken care of. I'd definitely recommend this company for any collision repairs. read more