[[HIGHLIGHT]]Very easy to deal with and excellent communication.[[ENDHIGHLIGHT]] I just used them for the first time and I am very happy I found them. I would certainly recommend them. read more

[[HIGHLIGHT]]Impossible to contact, doesn't return phone calls.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Last email lacked a phone number or way to reply.[[ENDHIGHLIGHT]] The lack of communication and poor customer service makes for a very frustrating experience. [[HIGHLIGHT]]I hoped for better responsiveness.[[ENDHIGHLIGHT]] read more

My sister is disabled with dementia. She falls out of bed and needed a hospital bed. It was first supplied by medicaid , then under a new state program it was medicare. They started billing my sister. I was told she needed a medical note that she needed the bed. I called the medical cgroup that was caring for her and they wrote the note. It was being rejected by medicare as not being filled out properly. [[HIGHLIGHT]]I asked to have this done several times only to have Hampton Care send me more bills and say medicare was Not accepting this.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am having this run around for months now and there is no end in sight, Hampton care does not help at all.[[ENDHIGHLIGHT]] It is all about profit, they do not help people. read more

first, [[HIGHLIGHT]]no one there picks up the phone they do everything via text messages which is incredibly annoying.[[ENDHIGHLIGHT]] Then I set up an appointment to be fitted for a CPAP machine and mask, and they let me sit there for 20 minutes waiting even though I had an appointment for the last week and a half. Extremely unprofessional, I would not ever use them. read more

Update to my post of May 3rd, no mask yet!!!! but they are still billing Aetna..Incompetence at its best...I am a nurse and have never encountered such lack of care or concern for a patient ...only thing they are concerned with is $$$$$ read more

Great company had them from 2019 to 9/8/25 . super fast supplies sent ( within days after ordering ) I'm sad to say, I had to switch cpap companies. My new doc uses another supply company. Hoping my new company is as good as Hampton. I'll miss Hampton. Frank - read more

My wife Dr wrote a script for a new mask and placed it on the portal and additionally the script was faxed to them on the second day. the second day, I called to inquire about the supplies and [[HIGHLIGHT]]I was informed they cannot see the script.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I asked the representative to have a manager call me and thus far no one[[ENDHIGHLIGHT]] No one at this out fit checks the portal or the fax machies. [[HIGHLIGHT]]Now it's six days later, I called and asked them to check the portal and they found the script.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I am ready to choose another supplier out of frustration of no one calling me back[[ENDHIGHLIGHT]] and no one checking on the portal. read more

[[HIGHLIGHT]]They are horrible.[[ENDHIGHLIGHT]] Slow to respond, always missing scripts and takes forever to get new supplies. I already told my doctor he needs to find a new company. Do not recommend. read more

[[HIGHLIGHT]]They sent me a to register online. I tried it on my phone and laptop and it didn't work.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So I called them. I got a recording telling me to leave a message and no assurance about when they could call back.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The form had a "contact us" link. It was a broken link.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I eventually found an online chat and apparently all agents are busy indefinitely.[[ENDHIGHLIGHT]] My doctor told me this was a difficult company and I see he was right. I'm looking for another provider. read more

If you want to wait over a month for supplies after you put in the request, if you want their front office to give you run arounds, if you want to have to pay out of pocket for supplies elsewhere because Hampton Homecare did not come through even after you are promised the supplies, then use this business. I'm a decorated US Army combat medic/veteran and if my hospital unit ran as poorly as this business we'd have crumbled. TAKE YOUR BUSINESS ELSEWHERE, IT WILL SAVE YOU $ & FRUSTRATION 1 Star, I wanted to write 0 bit this app does not allow for it read more

This company is inept, and useless. My dr recommended them, and every order has been an issue.

I've used them for years because they have a contract with NYU Langone. It baffles me that NYU Langone would associate with idiocy. [[HIGHLIGHT]]They have been sending me an email for months now saying they are working on resolving my insurance. There is nothing to resolve. My insurance works. They just aren't calling anyone (me or the insurance) to resolve it.[[ENDHIGHLIGHT]] This is for CPAP supplies. They've sent them before, so I know my insurance works. They also have not sent the cloth head strap that holds it in place. So for the past year and a half, I've had to use the same strap. I have to keep cutting and doing makeshift things to get it to work. [[HIGHLIGHT]]They won't return calls. They won't just call my insurance and ask.[[ENDHIGHLIGHT]] I can't hold their hands every month and walk them through their job. I am a patient, not a representative of my insurance. If they have an issue with it, they have to call them. I am not obligated to do their job for them.I am also filing a complaint with NYU Langone directly to ask them to remove the Hamptom Home Care contract. When they don't send all the pieces, they are denying care. The machine and its parts need to work. They're all problems and zero solutions. read more

[[HIGHLIGHT]]Customer service could use improvement. The agents were polite and professional but could not help me at the time.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]It seemed that they did not know what to tell me to do. I was having trouble signing in. I could not be found in the system.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I wanted to know if there was another page that I needed to go to. I am still waiting for the phone call from someone who could possibly help me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Fortunately I was able to figure it out a few days later.[[ENDHIGHLIGHT]] I also find the website not helpful to me at all. It is impossible for me to get any information that I need from the website. I always have to call and then it's trial and error. read more

If I could give them a lower rating I would. [[HIGHLIGHT]]I called almost a month ago about a malfunctioning CPAP machine. They finally called me back today, in the middle of the workday asking for the serial number.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The lady seemed somewhat put off because I did not have the information at hand.[[ENDHIGHLIGHT]] Previously I had one of the Phillips units that was recalled. I had only had it for about two months. It took numerous calls and several weeks to finally get them to provide a new unit. These people are incompetent, and they do not care about anyone's health, just your money read more

[[HIGHLIGHT]]Customer service is awful. Unresponsive[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Cancelled my virtual training session without calling me.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Unable to reschedule in a timely manner.[[ENDHIGHLIGHT]] Only used because that is where my Dr. sent the script. Never again. I work in healthcare and refer to DME companies. Now that I have first hand experience I will never refer my patients to them. Only gave one star because I couldn't post without. read more

Do not use this company if you can avoid it. [[HIGHLIGHT]]They never respond to any form of communication.[[ENDHIGHLIGHT]]

The most disgraceful, inept company that is indifferent to the customer's needs. Trying to email them- forget it: you wait and you get disconnected. Trying to call them- the supplies department states that the supervisor is unavailable and a return phone call will be made within 48 hours. Still waiting. I am rating the service 1/5 because there is (-1)/5. You want to address my concern? Call 646-784-0335. A shame of the American business industry. read more

Customer service follow ups are non existent unless you're persistent. Wasted too much time trying to get information and the operators are inexperienced. read more

Good luck getting someone on the phone. Online chat is just as bad. Trying to do a chat session now. Queue position 1 for the last 10 minutes. Poor communications between Hampton and prescribing physician. read more

I have been horrified by the continuously irresponsible and dangerous lack of care the company has provided since I received my CPAP machine four years ago. [[HIGHLIGHT]]They continuously got in touch to send me new pads for the machine, so much so in fact that I had to tell them to stop.[[ENDHIGHLIGHT]] But they never, ever told me I needed to replace the water container or the tubing. So I didn't. When the machine started having issues four years in, I was told to speak to a therapist there. He was horrified to hear I had been using the water container and tubing for four years, and that spots of mold had begun to grow on the water container. [[HIGHLIGHT]]He told me to stop using it, and to request new materials. That was a disaster, and after two months, I have given up and will purchase the materials myself.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I spoke over and over again to the staff there, and even at their request contacted my doctor numerous times to update a prescription. Again and again they seemed to forget to take action -- surprisingly considering their own therapist said I was putting myself in danger.[[ENDHIGHLIGHT]] In addition to this review, I am filing a complaint to my insurance company and advising my current and former doctors, in writing, to avoid using Hampton Healthcare. read more

Like anything new, there is always a learning curve, and after being recommended to use a CPAP, I was contacted by Hampton home care to deliver and set up my new machine. From start to finish the process was very streamlined, simple, and pleasant. All of the people whom I had contact with from setting up the order to delivery to setting up the machine were excellent. Hampton home care was able to effectively communicate with my insurance company, And get my new machine delivered to me in a very short time. Upon receipt, I was scheduled with a technician to learn how to use the device. Andrew called me promptly at our appointment time and he began his tutorial. Through FaceTime he provided me with an in depth description of the device, its features, how to use it and what to expect. His delivery was comprehensive yet understandable and he was patient and kind. Andrew showed true concern for my issue and patiently guided me through The set up and completely answered all of my questions. If you are ever in need of a CPAP machine, and you have a choice of where to go and whom to see,, I would absolutely recommend Hampton home care and Andrew as your technician. read more

I would like to know if your loved one was getting discharged if you think it is ok to have to wait four days for oxygen.. then having to call back and be given incorrect information about what should be coming in a delivery.. Communication is horrible! read more

Today I received my Resmed Airsense 11 from Stewart at the Farmingdale office. He gave very clear directions on how the unit worked and how it was to be cared for. All of my questions were answered to my satisfaction and I was told where to call with questions or problems. It would have been nice if I could have picked up the equipment at the Ronkonkoma office, rather than go to Farmingdale. I must say, however, that the company did offer to come to my home to furnish me with the equipment and operating instructions. I was precluded from taking advantage of this because my home is currently undergoing construction. So far, my experience with this company and its employees has been fine. I anticipate that it will remain so in the future. read more

The majority of people I've dealt with have been awful. They rarely if ever call back, even when they assure you they will. The first machine they provided me had an issue whereby the humidifier stopped working. They sent me a new one and it had the same issue with the humidifier not working. I called them again and again to try and figure it out. One of their technicians finally called me back. She was very nice and was the person who had authorized the original replacement. She ran a full diagnostic on the machine, recognized there was an issue, but couldn't diagnose exactly what it was, so put in for another replacement. While the technician had put the request in for the new machine, the customer service rep never put in for it. Finally, 7 weeks later, I received my cpap replacement. But this was after multiple calls and an almost deadly situation occurred, whereby I was sleeping one night and the CPAP machine spit a while bunch of water into my mouth. I started choking and thankfully woke up in time, running to the bathroom to spit it out. Even after telling the customer service rep what had happened, they still didnt so anything. I finally was able to escalate the issue to a manager, who had the new cpap machine sent to me. I get the machine, which had come with a new tube, so I discarded the old tube. Little did I know there was a piece on it that connects the tube to the face mask. The new tube didnt come with that piece. I tried calling Hampton Home Care yet again, and the person I spoke with said that the part I'm looking for comes with the mask, and I wasn't die for another mask for 6 - 8 weeks, so if I wanted one now, I would have to pay $120. This company is awful! Avoid them like the plague!! Healthcare Concepts read more

I was referred by my doctor and called them about ordering a cpap - they insisted that they did not take NY state Empire NY Ship insurance - I questioned them and they said no and rushed me off the phone . I contacted my insurance for a list of equipment provided and Hampton was on the list - I decide not to do business with them because it was obvious to me that the people they employ are only there for a paycheck and didn't care about either helping customers or whether or not their own company was gaining it losing good business. read more

It is my pleasure to be sharing my experience with Hampton Homecare on YELP today. My initial phone contact with the company was with Tara who answered all of my questions in precise detail and a cheerful attitude. I knew immediately that I was dealing with someone who was not only very knowledgable, but who enjoyed her job and loved helping people. In the trying times we live in today, it's hard to find employees of this caliber. Thank you Tara for making my experience so enjoyable. On the day my home setup appointment came, I was lucky enough enough to have Stewart H assigned to take me step by step in getting started. From using the new machine to caring for it, Stewart was patient and thorough in his instructions. Stewart's calm demeanor and professional presentation in all pertinent information needed to be successful in using my new machine is very much appreciated. Hampton Homecare is lucky to have 2 wonderful employees like Tara and Stewart. Thank You Howard Broad read more

Hampton Home Care - Air 11 - Medical Supplies Near Me - Bohemia, New York

Today i had an in home visit by Stewart. He was friendly, courteous and helpful. He was thorough in answering every question and did not leave until I felt secure with my new device. He showed me how to clean it, and work the device. He was helpful and he even added tips that he does in terms of how he cleans his device. Our original appointment time was 130 and he called earlier to say that he was running earlier so it was perfect. I am glad that he was the one that came today read more

Just received my new CPAP machine from Hampton Home Care. Stewart the tech who helped me set up the machine was very patient, polite and professional and even explained how to sync the MyAir app via Bluetooth. They also provided me with extra free filters and and upgraded hose for my machine at no additional expense even though my insurance wouldn't cover it. Highly recommend working with this agency and make sure you ask for Stewart!! read more

My first experience with Hampton Homecare was extremely satisfactory. I just moved to New York state. The Homecare company in Massachusetts, the state I moved from, made customers drive to THEIR office to pick up devices. I was pleasantly surprised to find out that Hampton did home visits! I appreciated that I was kept informed about the time the Hampton representative would arrive. This person, Stuart, was friendly, respectful, and efficient. I am not comfortable with handling electronic devices. Stuart took the time--and had the patience--to show me how the CPAP machine works. Thus, I felt comfortable to navigate the appliance by myself. Furthermore, he gave me important advice pertaining to CPAP Cleaning devices. In this day and age, when "sloppy" service seems to be the default approach, it is great to experience the opposite. Thank you Hampton Homecare; thank you Stuart. Frans read more

I ordered an airmini to use when I was going to be traveling. Immediatley I found that the settings were way too high and that it would blow my mouth open while sleeping. I have called HH 5 TIMES and each time I have explained the situation and was told that I would have a call back shortly, NADA! the last time i called I was told that the head of the dept, Stephen, would call me back.... guess what NOTHING! so I've had 4 trips in the last two months and I could not use my air. mini correctly. I stop breathing up to 17 x a hour and you would think that since it was prescribed to me that this company would go out of their way to help me but NO, so far nothing. now I have a 900$ machine that is basically useless. I bought it from them so onlyl they can make the changes. :-( big NO read more

After 30 years as a health professional & serious medical issues - I am finally on the new path of wellness - Undiagnosed sleep apnea & various other medical issues has made my life almost unbearable leading to other health issues -Hampton Home care responded immediately to the severity of my sleep apnea - within days I had a team professional technician Stewart come by & set me up with my equipment- he was knowledgeable, great communicator, kind & compassionate, extremely professional. I highly recommend him & Diana God bless. My ResMed for her worked well - I still have to get use to wearing a mask at night and tweak a few things but overall Great experience read more

Excellent experience. I just got my first CPAP machine. Jocelyn Schwartz was my onboarding specialist. She took the time to explain everything and answer all questions. She was very professional, courteous and funny. She made this new adventure into the CPAP easy. My first night worked out great. Thank you very much for everything. read more

Had issues with my doctors office getting script to Hampton Homecare. Upset that the order goes into a drop box that doesn't get taken care of usually until the following day. The people who use these machines have issues and to have that happen is not right!! Finally had to ask for a manager to help and Tara and Sonia helped me to get Andrew to change pressure on bipap machine the same day. Was finally able to get a good nights sleep last night!! read more

I received my CPAP from Hampton Homecare. I've never used one of these machines in the past and had a bunch of questions. I spoke to Stewart who was extremely patient, understanding and helpful. He was professional and very knowledgeable. Thank you Stewart!! read more

For about one year now I've been a client (customer) of HHC. Because of Medicare's bureaucratic red tape and arbitrary guidelines, although I received my equipment right away and found my CPAP device to be a lifesaver, they haven't gotten paid until just recently. During this long ordeal, ALL of the customer service staff at HHC have been understanding, supportive and helpful. Although I took my appeals to Medicare through al the steps, it was HHC billing staff who finally got this authorization accomplished. I was going to name the staff who I found so helpful, but it was EVERYONE who I spoke with. read more

Extremely poor customer service. Per doctors order, an oxygen machine was supposed to be delivered to my mom on Friday. They were too busy to get it there but said it would get there Monday between 9-12. At 1:30, they are now saying between 3-6 pm. As a healthcare facility, this is extremely poor service. If you value your loved one, direct doctor to order elsewhere.​ read more

Stewart was very informative and helpful in helping my mother set up her CPAP machine. He made it very easy for her to set it up on her own and answered all of her questions. He explained how to take care of the machine and how to maintain. Thank you Stewart! read more

I had the misfortune of renting a bariatric bed from the Ronkonkoma office. I kept the bed for only two nights and Hampton Home Care refused to return any money from the monthly rental. Moreover, the moving personnel disposed of their gloves in the driveway of my home in spite of the fact that they got tipped generously for their effort. If you can, use another outfit. read more

Waited 2 weeks for an appointment for a new cpap. Found out by email prior to the appointment that it was virtual and I would receive contact information prior to the appointment. Appointment was scheduled for a Saturday and never received any contact information, called the office and it is closed on Saturday's and the voice mailbox is full. Funny thing was I received a follow-up email asking me to complete a survey about my appointment (that never occurred). read more

Great service !!! Ordered from them for years. Sad I moved away ! Thanks y'all appreciate all your help