Horrible hotel. Do not book here. I booked what I thought was 2 queen beds, turns out it was a king…read moreroom. They would not cancel or refund any of my money. So I lost over $500 for a simple mistake they refused to fix. I even called and the woman on the phone was extremely rude and refused to help because it was booked through Expedia. So don't stay here because they make zero accommodations.

We stayed at the Best Western Plus in Cedar City a couple weeks ago -- and just to be clear, that's…read morethe one on this side of the street, not the regular Best Western across the way. We booked here thinking "Plus" meant a little extra something. Turns out the "plus" might just mean "plus walking a few more steps to breakfast." The room itself? Totally fine. Clean, standard Best Western experience. No issues there. But the complimentary breakfast... yikes. We've stayed at plenty of Best Westerns and similar places across the country, and this one easily lands near the bottom of the list. The food was bland, barely warm, and the "options" felt like they were just going through the motions. We were there for three days -- by day three, I seriously considered just eating the plastic cutlery instead. Front desk staff? They weren't rude, but let's just say they met the minimum requirements of employment. If there was an Olympic event for "professional neutrality," these folks would medal. Also worth noting: there's a little decorative bell in the courtyard -- which small children somehow sense from miles away. If you're planning on an afternoon nap, forget it. That bell gets rung like it's the final round of a prize fight. Repeatedly. With joy. By children. Every. Single. Day. All in all, not the worst stay ever -- but not sure I'd rush back without checking a few other options first. If the "Plus" meant anything, I must've slept through it... right around the time the kids rang the bell for the 87th time.

So we came here after a horrible experience at another nearby hotel. First id like to say that…read morestaff member Riley is amazing!! She was so kind on the phone and made booking super quick and easy I really appreciated her hospitality both on the phone and in person so thank you Riley!!! We booked originally for two nights but enjoyed it so much we ended up extending our stay. The hotel is easy to find, although it is currently undergoing exterior remodeling but that doesn't effect anything at all. The room itself was clean and well kept. The tv has live channels available as well as Netflix. the rooms have a microwave a fridge and a coffee maker as well as an iron The list of amenities is pretty awesome a heated pool and spa (8am-11pm) a laundry room (8am-10pm free breakfast (6-10am) free wifi excersise room (6-11pm) we payed a pretty good price for three nights we had two adults and a room with two queen beds and payed around 450 and that includes 30$ deposit that is returned to you after your stay What I also really like about this place is that they don't automatically have a maid come and service your room instead you request it. I personally love this option. Overall I recommend staying here as its also in a good area. 1hr from Zion national park and a quick 10 minutes to the downtown area. Nice staff, Quick service, Clean rooms and Bathrooms, Wonderful area, Good prices! Felt safe here!

I stayed here for three days during my visit to Cedar City. The hotel is under renovations and they…read morehave made good progress. The rooms have already been recently renovated. The new flooring, walls, furniture, and restroom fixtures. One thing I do recommend is that they add better ventilation fans in the restrooms that suck the air out quicker and more efficiently. The beds were comfortable and offered very nice bedding. Although I did not need the use of the AC, it did work very well. A big plus about staying at this hotel is the breakfast they offer for free throughout your stay during the morning hours. I hit it up every morning, regardless if I was intending to have breakfast later that day. The breakfast includes biscuits & gravy, scrambled eggs, bacon strips, sausage links, make your own waffle machine, breakfast potatoes, cereals, oatmeal, and much more, not to mention coffee and teas. There's inside and outside seating available. The hotel offers an inside pool, it's a non-smoking facility, offers a laundry facility, and an exercise room. The renovations will include a new lobby and restaurant and bar. I would stay here again, not only because the prices were very fair and it was a good stay.

we have been on the road for six days and this by far was probably one of the cleanest and most…read morecomfortable rooms that we stayed in on this journey. The room was a comfortable size and everything was clean. The bed was comfortable and the pillows were soft. The parking for this hotel was really easy for unloading and accessing the hotel. The staff here are super friendly and accommodating. This place was really good and I'm happy that we stayed here. We will definitely be back at this place if we are in the area again. Special shout out to Katy the housekeeper as our room was really clean thank you for a great visit see you next time..

This Courtyard was that start of a road trip for me. I've been here before. My wife likes it…read more They are located right off the 15. They are in a good location with a Walmart, and restaurants nearby. Check in was nice and easy. We were given the room that we booked. A studio king. It was the standard room that we normally get when staying here with a small work area, a bed, and coffee maker. Bathrooms are typical with the Bonvoy special shampoo, conditioner and bodywash in gymlike dispensers. They have a decent gym downstairs equipped with treadmills and ellipticals. Dumbbells are available for weightlifting. The gym was clean and had plenty of wipes and towels. Breakfast is served downstairs. No free breakfast at this Courtyard even for elite members like me. They do give platinum and above members $10 with everything costing over $10, not including coffee or morning drinks. Surprisingly, the tomatoes served with breakfast were some of the best tomatoes I've ever had. Overall, it is an okay hotel. You can get a good nights rest here. You will pay for breakfast whether you are platinum elite and above or not. My wife likes it. Okay? I probably will be back.

The TV doesn't work. You need a roadmap to try to get it to where you can change the channel-…read moreOn the positive - the night manager- a sweet lady- came to fix it

Both the pool and the jacuzzi water was cloudy. Didn't look like they serviced the pool in quite…read moresome time. Jacuzzi jets wouldn't even turn on. It coffee machine in Rome didn't work missing a part.

Not great! Very noisy hotel with very thin walls. I could hear my neighbors non stop. I noticed a…read morefree breakfast sign in the elevator on my way to check out. I said I didn't know there was a free breakfast and the front desk agent said, most people "just know".

We used Holiday Inn as our "home base" for a couple evenings when visiting Zion and Bryce Canyon…read moreparks. It was fine, but nothing over-the-top. Biggest detractor is the noise. Walls are thin and the weekend we were there, there were lots of teens/early 20s folks that were crazy loud in the hall. Glad I had my noise canceling headphones charged up. Parking lot had some construction on one side while we visited. Not a huge deal, jist went around the other side. It might be beneficial to have a separate area for RV parking, as having RVs parked directly behind passenger vehicles made maneuvering around them a little difficult. Breakfast served every morning and it was definitely adequate, nothing to complain about there. Not fancy by any means though.

Stayed here for work...when I drove in from Freedom road I actually drove past it since all you…read morereally see from that way is an empty Sizzler on the corner that apparently closed down. Staff was unfriendly and room seemed dark. Also had a fly buzzing around in bathroom, when I told front desk they seemed not to care. The 2 stars is for the location as you can walk along Main street easily.

I called to book a king suite room for my family and I and the gentleman there accommodated me…read moreright away. I recommend travelers to always call and check in with the hotel because sometimes through many websites and apps, rooms would be marked as booked and this was my case. Upon arrival, the check in process was very smooth, no issues and the gentleman was very nice. We were luck to have won a gift card for Best Western for $100 so we only got to pay the small remaining balance. The room itself was large and spacious, bed was very comfortable, exceptionally clean. My partner tried the pool and said it was very nice and the jacuzzi was a plus. The area is quiet. I would recommend they fix the doorknob though because it was somewhat loose and could cause a safety issue. For winter, I recommend they leave the heaters running a little because when guests arrive the rooms are very cold. We didn't get to try their breakfast but their coffee is good

Located amidst Cedar City, was easy to access bunch of eateries and motel had good choice free…read morebreakfast, wifi and parking.

This is a pretty terrible example of a Hampton Inn, for several reasons…read more Staff refused to give us adjoining rooms even though they were available. So much for the "100% satisfaction guaranteed" stickers they have all over the front desk! It took us 10 minutes to even find someone to check us in. We contacted Hilton and they advised it was the location that had the authority to allow connected rooms. The person was simply unwilling to help for some reason. The two rooms we did get were dingy and smelled like week old food. We had to request a room change. There are no refrigerators in the rooms. The televisions are from the early 2000s. The pool is not well maintained and looked pretty dirty. This is by far the lowest rated Hampton Inn in this area - and there are definitely real reasons why! This is not anywhere near Hilton quality of other Hampton Inn locations by a wide margin. Avoid if you can! This is a terrible location. This place should be a Motel 6, not a Hilton!

My family and I were traveling to CO and decided our halfway rest point would be Cedar City. We…read morechose this hotel because they are pet friendly. If you get into town late and need to check in, don't fret you just have to ring the bell. I did a pre- check, so check in at the counter was a breeze. I didn't catch the name of the employee, but she was nice and helpful. We were given a door hanger with a paw print to hang outside our door. The room was clean & tidy. The couch has a pull out on the bottom, little kitchenette, desk area - free breakfast buffet is included - there's waffles, eggs, sausages, fruit, etc. We wouldn't mind staying here again if we happen to be in town.

We stayed here as part of a cross-country move and couldn't have been happier with our stop at…read moreSpringHill Suites in Cedar City. Traveling with a dog can be tricky, but this hotel made it so easy and comfortable for both us and our pup. They gave us a pet-friendly room on the ground floor right near an exit, which made quick potty breaks a breeze -- especially after a long day on the road. The room was clean, spacious, and quiet, even being close to the door. The breakfast setup was quick and easy, with just the right mix of hot and cold options to grab and go. Perfect for travelers looking to get back on the road without a long wait. The staff was incredibly friendly and welcoming, from check-in to checkout. You can tell they're used to having folks with pets and are happy to accommodate. All around, a great stop -- comfortable, convenient, and super pet-friendly. Would definitely stay here again!

I stayed here with a group of friends. The first reaction was overwhelming because there were too…read moremany things everywhere--like an antique store. There are three levels in the home with LOTS of stairs inside and outside. No elevator and little help with suitcases. Most members of our group are in their 70's with some in their 80's. They chose this location because it is within walking distance to the plays on campus and several restaurants. There is street parking in front and a large parking lot with a garden in the back. Each room has a "theme" that is over decorated. We had to move objects and furniture to have space to move around. We were nervous about breaking things. So dusty!! Many of us got sick. Their breakfast usually included fresh fruit, a cooked egg item (quiche or casserole), sausage or bacon, juices, toast, sweet roll or bread, etc. Inside they have one large, one medium, and one small table. There are several tables outside on the front porch. Our room had garbage baskets emptied and towels replaced almost every day. The owners are around only until 5:00. The basement level has four private bedrooms/bathrooms with a common area (kitchen/table/couches) and easy access to the parking lot. The middle level requires steep stairs to three or four private bedrooms/bathrooms and a galley kitchen. The upstairs level with yet more steep stairs to access has a large suite with two large beds and one single bed in one room. There is a bathroom with a tub/shower then a jetted tub in the middle of the main room! Awkward. I prefer to rent a large home just for our group or to stay in six or more hotel rooms instead of sharing space with ten strangers.

This is a super unique location and you could spend all day just looking at the items the hosts…read morehave collected on the inside. We stayed in the galley room which was loaded with nautical items, art and even a disapproving statue in the bathroom breakfast was buffet style with fruit tea coffee eggs and sausage. The host were friendly and helpful the rooms were clean and fairly spacious for a bed-and-breakfast. The Inn is steps away from where the Shakespeare festival is held and a short walk from downtown so it's ideally located as well.

We were only here for one night, so I can only speak of my 24 hr experience. The front desk was…read morevery accommodating and pleasant. We were in Cedar City due to a family emergency, driving in from Ark we were exhausted. We were allowed to check in a little early so we could deal with the crisis at hand. Our room was clean, a/c cold, and the water was hot. This is our second stay here in two months there were no issues with wither stay.

We arrived in Cedar City at 1pm and called the hotel about an early check in. We were told they…read morehad no rooms ready, so we hung out for a little bit. We arrived at 2:45pm, check-in is listed at 3:00pm. As I approached the front desk, I was not greeted. No name tags on any employee. One women was on the computer and never looked up. The other women who was messing with keycard folders, finally acknowledged that her lobby was full. I said checking in, she nervously said they had no rooms cleaned and the other women stood up, very pissed off. Looked at her co-worker, as if we weren't standing there and said in a very nasty voice, "they will have to wait until 3 for check in. We have no clean rooms." To which I replied, "I have worked in the hotel industry, there is no way, there isn't a room available, 10 minutes before check in time. You aren't going to turn over 200 rooms in the next 10 minutes, have you not been cleaning them all morning?" She completely waived me off and said, "3:00pm is check in." So at 2:58pm magically they had a room for us to check into. There were pubic hairs all over the bathroom sink and the bath tub. Gross. I let the water take them down the drain. A bag of garbage sat at the top of the stairs for an entire day, not even closed up. Literally in the path of the stairs, fire hazard. My husband reminded the front desk that it was up there at 7pm still. She sighed and said she would get to it. There is NO hot water, no matter what time of day or night you shower. Luke warm at best. Day four and the stairs have not been vacuumed once, since being here. At breakfast, I was pushed to the side by a breakfast attendant twice, so she could grab her rags, as I was reaching for items. We needed a roll away bed for our last night here and requested the bed on day 2 of our stay and we were told that they don't reserve beds, they are first come, first serve. I was instructed to come down first thing in the morning the day I needed the bed. 730am I went down to the front desk to do so. While I waited my turn, I listened to another guest conplain about her stay and watched her show pictures of all the bugs in her room and the hotel tub. The front desk attendant said and I quote, "You didn't have to stay here, you could have checked out immediately and been given a full refund." The hotel guest then said, "There were no other rooms." To which she got a reply, "Look, I wasn't here last night, so I don't know what happened." And she kept looking down at her computer screen, while the customer continued to tell her about her experience. She couldnt even give her the respect of eye contact while speaking to her and acknowledging her frustrations. Basically taking no accountability for the company she works for. I step up to the desk to request my roll away to which I am told, "We have none that have been turned in, come back at 3pm, when it is check in." Seems like there are no processes in place to know when beds are turned in. My husband check again, upon our return from lunch and shopping and he was told they dont have any beds yet and check back later tonight. She put our room on a list of requested rooms that needed a rollaway. I grabbed my book and sat in the chairs on the second floor and waited for house keeping to be done cleaning the rooms. It was about 230pm. I asked him. "Hey, do you happen to have any rollaway beds in that storage closet? We have been waiting all day to have one delivered." He opened up the storage closet and sure enough there were two rollaway beds just sitting in there. Ridiculous that the front desk either doesnt know they are available or too lazy to check the closet. I guarantee they will never call us or bring a roll away to our room today. The 3pm shift arrived for work and I proceed to hear about how pissed off the front desk clerk was having to listen to everyone complain about the rooms. And the lady that showed up to work, asically agreed. The male bousekeeper who works on the second floor asked a housekeeping lead if she had checked out his rooms, so he could put his cart away and go home. She said, just go, no need. The male housekeeper was trying to follow protocal. I am disgusted by the attitude of every single person that works in this hotel, except for the male house keeper that works the 2nd floor. I am now sitting in the room itching everywhere; the thought of bugs in this place eww. I have personally not seen one in my room, but if there are bugs in one room, there are bugs in all the rooms. Eeek. I needed a new room key. As I had lost my key. The front desk made me new room keys, asked for my name, but never my photo ID to prove who I was. So basically anyone has access to your room, if they know your room number and your name. That is such a security/safety breach!!!! Never ever would that be acceptable at another hotel. I called and left a message for Corporate to call me back and not one word from them.