Great atmosphere, food and service enjoyed view and location. The service was friendly and knowledgeable

We stayed here before when it was a best western but now it's been rebranded as Bryan Head Lodge. It's a nice hotel to stay in and there was a promotion that offered free ski lift tickets with your stay. We had two rooms for three nights and got four free ski lift tickets! On our last night there was a planned power outage from 11 PM to 3 AM by the local power company. It went by uneventful though no big deal. The hotel did provide extra blankets and a flashlight for each room. The breakfast in the restaurant was very good. And my son got a nice Philly cheesesteak one night for dinner. I think we'll be back. It's a nice place! read more

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King suite nice for long periods with fireplace so worth it and staff super helpful and lobby looks amazing with windows and cabin feels when walking in!!! Spa on 1st Floor super nice and new with alot of services!!!! read more

Brian Head Lodge - View from window - Hotels Near Me - Brian Head, Utah

We have stayed at Brian Head Lodge in Utah before and have always really liked this place. The location is great and, in our past experiences, most of the staff have been friendly and helpful. Unfortunately, I am leaving a one-star review because of one employee, Kevin. Our interaction with him completely changed what should have been a good stay. He was rude, unhelpful, and seemed completely uninterested in doing his job. It honestly felt like he hated his job, and that attitude came through in how he treated guests. What makes this more frustrating is that the rest of the staff we encountered were great and tried to be helpful. However, Kevin's behavior created such a negative experience that it overshadowed everything else. We have enjoyed this lodge in the past, but management really needs to address situations like this because one employee can ruin an otherwise good experience. read more

Super cute lodge. Cheaper compared to other ski resorts. It felt like you got exactly what you paid for. We loved the cabin feel to it. Staff was really friendly. Our room had a big stain on the carpet though which was sad. Other than that, everything was great. read more

Jasmine at the front desk was AMAZING! She answered the phone and called me back with any questions she wasn't able to answer. She was able to help us with follow up questions the day of check in. And she was so pleasant the entire time! Thank you so much JASMINE! -Tina &John read more

Beautiful lodge, spacious rooms. Lobby has two large fireplaces to lounge around. Indoor pool and outdoor hut tub especially nice when it was snowing outside. There's a large patio upstairs with two gigantic fire places outside the restaurant and full bar. Pet friendly ! read more

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I must say my experience with the activities have been immaculate! I booked an experience for Tubing and Snowmobile Tour. We understood that check-in was at 4pm but arrived early and inquired if it was possible to get an early check-in. The front desk said they would let us know if a room was available. Our friends were able to check-in at 1pm so we got excited that we possibly could be next. Each hour we checked we had no luck but that was fine. When it was finally time to check-in at 4pm the room was still not available and they explained our room was in "progress" and had to be inspected for adequacy. I completely understood where they were coming from and let them know that I had an appointment for Tubing and would return soon as it was over. I came back after a fun but physically tiring experience and was excited to lay on a bed for a much needed rest. The rooms appeared to be occupied with the lights on and the guests had their laptop, toothpaste, toothbrush, bags, shoes, and clothes still out. That is not okay! I had to carry my heavy luggage back to the lobby to explain this whole ordeal and the front desk tells me that it would be impossible for them to double book with how their system works. I'm pretty irritated with all of this and I'm at least happy that we were still able to get their last room that was available to make up for this mishap. I am concerned about this whole situation because if we would have left our property in the room there is no telling if it would get stolen. My fiancée and I enjoyed the activities but this stay has left a bitter taste that we will not likely be returning or recommending this particular route to enjoying the experiences Brian Head Resort had to offer. read more

Brian Head Lodge - At the Giant Steps Lodge about to go Tubing that we had a reservation for. - Hotels Near Me - Brian Head, Utah

The Brian Head Lodge was one of the worst hotels I have ever stayed at. Our room was by the elevators so all day and all night and early in the morning we were kept awake and awakened by rolling luggage on the hardwood floors, people passing by our room, talking and yelling, barking dogs, crying babies, luggage racks. My family barely slept. The walls are so thin we could hear the people above our room waking up and going to the bathroom throughout the night. The cleaning staff only services the room upon request, which you have to do every day if you want it. And the front desk clerk asked me, "what do you want them to clean?" Uhhh.. the room?They skipped a day and mostly made the bed and took out the trash. The restaurant is a disaster. Exceptionally poorly run. One day we stood waiting to be seated for breakfast and went unacknowledged for a good 20 to 25 minutes. Every table in the restaurant was dirty and unbussed. After being completely ignored, I finally asked someone if they could seat us and another 10 minutes later they cleaned off a table for us and we could finally sit. Another night for dinner the restaurant was more than half empty and they told us it would be a 15 to 20 minute wait. Over one hour later, with the restaurant still half empty, we were finally seated. Chrystle is a wonderful server and a bright light in the otherwise dismal mess that is the hotel restaurant. There is a sign in the lodge for guest laundry, but there is none. Front desk staff is unfriendly and disinterested. read more

They are cheap, their prices are outrageous (food and rooms) and the quality of stay was low and lazy. There wasn't even any cleaning services. We will never be staying there again. We will be going across the road next time. They wouldn't give us our free lift tickets and we stayed two nights, all they gave us was a bunch of bull shit excuses. It's not as cut and dry as they are advertising. Don't trust this place. read more

The reservation team booked us on a blackout date and then refused to honor the ski and stay promotion( 2 adults ski free). We had to end up paying and extra $400 to ski day of. This also caused us to miss our $700 ski lesson which was non refundable. The lodge itself looks decent from the outside, but the room we had was in poor shape at best. Shower head sprayed every direction but straight, bathroom door lock was broken, pictures were missing from the wall and the beds were a 2 out of 10. You are way better off in an air bnb. read more

I appreciated the hotel not charging us the amenities fees since they did not have the pool open. The back doors were also not working so we went in through the arcade. Most things were closed however the little restaurant was not bad at all! The food was great and we enjoyed it. All the staff was super sweet too. read more

Went here over winter break with the family. It was a blizzard day and our first time so we couldn't really figure out where to go. We walked into the ski rental shop and luckily an employee was able to help us. I wish the ticket booth area was a little more out of the elements because we were freezing and trying to listen to the lady and pay for our sledding tickets. I didn't realize you have to wait for your turn to sled and it is in hour and a half increments. Not sure if that's posted anywhere and we just missed it or what. We walked into the lodge to wait for awhile for our sled time and it was packed! There was no seating and it was a 40 minute wait. It looks like the property is pretty large, I don't know why they don't expand and add more food options or a food court. The servers/employees seemed overwhelmed not sure if that's how it normally is. Wasn't able to get a table and our sled time was for the reservation time so we cancelled it. read more

Everything was better than expected. Customer service was excellent and the food was great. We will stay here again!

This place is wonderful. Nestled among the trees high up in Brian Head. Friendly and helpful staff, comfortable rooms and dog friendly. The King Family Suite, complete with fireplace is a gem! read more

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This place has so much potential, but boy they are missing the mark. Tried to check in at about 4:45 which is 45 minutes after check in and most of our group couldn't check in, said the rooms were not ready. We later found out it was because their dryers were broken so they couldn't clean sheets and towels. Just tell people that and they will most likely be empathetic. Went to get ice the first night and the room labeled ice and vending only had vending. Went to the next floor and same thing. Asked a maid and she said all their ice machines were broken, but I could get ice at the front desk. Why not tell people at check-in this simple fact. Went several times to the front desk to find it empty for long periods of time. Second night the hood in the main kitchen started blowing smoke at the cooks, so they had to shut down. The jacuzzi was green and gross! Seems they are falling apart at the seams. On the positive side, the rooms are in good shape and clean and the location is perfect! read more

Went with the family. Definitely book the stay that includes lift tickets. Parking is easy and the shuttle picks you up out front. If you drive in i would recommend bringing your own pillow as I felt their pillows were not the best read more

This place has been nothing but a huge disappointment. Starting off with no early check in, we get a message on our way up that the pool is down which means less things to do with our kids while we're here in between snow time. Also the customer service has been less than mediocre with attitude from a front desk attendant that had a foreign accent. We go to the bar/grill in the hotel they let us know you have to order at least one food item not just drinks.. then we go to order drinks and of course it just so happens that the drink we were going to order was out and the second drink I asked for was also out.. we just got here... hoping it gets better and the pool gets fixed before we leave in a few days. Shame, we expected more! read more

Location and facility was great. The tax, recovery charges and service fees are a joke. Literally paid $111.89 on a $229 one night stay for a total of $350. Most of the fees seem to be paid to a third party reservation provider. From now on, I will be looking for another location to support in this area! read more

We've stayed here a few times now after visiting Brian Head a lot this past (wonderful) ski season. The staff is always pleasant and sometimes accompanied by the cutest darn dogs! Why 4 stars? Well, it is a reasonably comfortable hotel. I would consider it clean, but not pristine, so adjust your expectations. Things do feel a little dated as well and the restaurant can be a bit slow. When we come up here, we really just want a place close to the slopes and this satisfies that. It's not the nicest hotel we've stayed in by a long shot, but for a quick weekend getaway from Vegas, it gets the job done. (Definitely avoid it on holidays, though, the rates are absolutely outrageous.) read more

The ambiance is great. Food is average. Service is questionable. I'm sure that good employees in the food service world is a major challenge, but no one should settle for mushy vegetables. read more

Clean ,However, the menu on line is not updated. Prices are much higher. Chicken wings were 18$ side salad 8$. The salad was very small like a small cup of salad. Very disappointing. Don't fall for the bait and switch. Seems a lot of places we have gone in Utah have not updated the menu on line. Service was just OK. Will not be coming back. read more

The front desk is never there. Expect super long waits to check in or if you have needs during your visit. I don't know where they go, but never stayed somewhere where the front desk is never around, so weird. I wouldn't stay here again just for that. read more

they have one employ working rents which is absolutely insane. Waited an hour and a half in a line of 15 people just to get my snowboarding rental. they need more staffing. read more

The website said they had a pool table and a sauna but they didn't.... Pretty disappointed in the experience overall. Better off staying at an AirBNB read more

So a little back-story if you want context. Scroll down if you just want specifics... My family was first introduced to this property in 2018 when it was managed by Best Western. We were immediately impressed with the property itself: Great location and nice amenities, including pool, jacuzzi, onsite restaurant, bar and an outside deck with fire pits. As for the rooms, they are fairly large with a few different suite options. All are nicely decorated with better quality furnishings, framed wall photos throughout, painted plaster walls, wood beam ceilings and trim, solid wood doors, quality fixtures, flat screen tvs, and fireplaces in some rooms. Back then, we were WELCOMED by 2-3 very friendly, helpful front desk staff and found the housekeeping and restaurant staff were also very in tune with the "hospitality" vibe you'd expect at a resort property. It was great. But that was then. Now, the property is still nice, but the aforementioned Hospitality - and general level of service - is clearly no longer part of the Brian Head Lodge experience. Specifics: As mentioned in a recent comment, the current staff seem pretty close to miserable. Not welcoming, not very helpful, and not always friendly. A couple of examples: Another arriving guest: "My wife and I stay here every year and she likes to bake cookies for the front desk team, so these are for you!" Front desk person: "I'm diabetic. I can't eat those" Read it again. That was verbatim. Me: "Did you know that when people call your main number they sometimes get a recording that says 'no humans here. Try texting me'. But it's a land line - you can't text it!?" Front desk: I've heard that... it's out of my control. Me: "Can I please have the hotel manager's contact information?" Front desk: "I don't have anything to write it on. Just send an email to info@brianheadlodge.com. " - Wrong email, btw. And then our room... Only two towels (reservation was for four) No toilet paper besides half a roll on the dispenser No Bar/face soap Dirty dishes with dirty silverware shoved in the cupboard. No dish soap No sponge I had to ask twice for dish soap and was only told after my second request that they had an inventory problem (also mentioned in previous comment a few months ago). I was finally provided a plastic cup with less than an inch of dish soap. In all my interactions I NEVER heard an apology or even an acknowledgement of an inconvenience to me - a paying guest. So, unless you see some recent reviews that imply a positive change, I would tell you to look at Airbnb properties if you need a place to stay. IMO, the management at Brian Head Lodge has no business running a hotel and I sincerely hope ownership gets that message before they have no business themselves. read more

This is the place that my husband and daughter brought my son and I to as a surprise getaway. I fell in love with the outdoor patio, the copper/iron moose and the rest was history. We started coming up here twice a month and stayed the weekends and long weekends at that. I NEVER wanted to leave, but the expense as with any hotel it mounts up the more you come. HA! Six-years ago we started our adventure at this lodge and there were more places to eat out because no one really wants to eat at the hotel-the food at best is All American and the service staff is hit or miss; college students trying to earn extra money and it shows-- some are nice and others never come back to check on you so you become your own wait staff, but you do it more for being there than the service. Watch out for the "happy hour buffets", gratuity is included and it was eye opening for 4 people-- make sure your kids are hungry! This is the same area that has a pool table and if you hit it right you will get a turn but they should have 2 tables so guests don't have to walk away and never get a chance to not play or there is a time limit; just an observation. DO NOT eat at the downstairs restaurant just behind the main check-in desk-- pathetic at best and the food quality then and now is something to be reckon with, but wait staff seems more accommodating here than upstairs with the pool table-- not sure why. The rest of the amenities are sad- video game room where coins go in and you don't get to play (machine eats the coins) but the pool and outdoor hot tubs are nice just eye opening with the high amounts of chlorine they use; you smell like it after awhile-- lots of soap in the shower! Again, the area outside the hotel is nice just don't go during winter as hotel staff doesn't do a great job in ice melt but thankfully we brought our own learning the hard way. Again, the eateries around Brian Head resort are decent and back 6-years ago there were more than there are now but keep in mind, this is a tight knit area and the population year-round is small. It's expensive to truck food, gas, propane, supplies, etc., up so a lot of businesses that find there nitch will stay for years. New businesses think that they too can survive here because others have for a long time ie Mexican restaurant, build up, close down after realizing the main thing people want is grab and go ie the pizza place has a good vibe (good, filling and able to share especially the XL pizzas and their calzones-- oh my!). The coffee house is decent but expensive. The convenient store has changed hands many times. If you want groceries be prepared for a hike and not on foot but in a car all the way down the mountain to the mom and pop grocery located in Parowan. The store is not huge and parking is pretty good given the area it sits in. You can feel rest assured that you're not going to get mugged or your car damaged given how close the lines are for spaces but cops are always patrolling. You can get groceries, cleaning supplies, candies for your kids. If you want a bigger grocery you have to head into Cedar City as there is a Walmart there. The best thing to do and this is solely what we found is, if you are staying say for a week, bring supplies and stop by the Parowan grocery store, get a few things essentials and/or some perishables and head up the mountain because I don't know if you have been told, but buying essentials on the mountain are more expensive and always will be based on what I mentioned above. Don't forget to venture out down St Rt 143 toward Panguitch and stop by the old fashioned general store with a vintage gas pump-- they offer free water for those who need to fill a tank or two as they are hooked up to a well; just be prepared stay a bit depending on the size of your tank. Burger Barn had family loving owners but since the new owners took over its be challenging and more costly. If you eat here, eat under the white tents as outside flies are many, but during summer months it gets quite loud. Go early if you want a parking spot as it's very HARD at times to get one and since there are no white lines to park in-between cars, trucks and motorcycles alike park like they all need lessons. Definitely go for the changing of the leaves in the Fall, its one of the most scenic drives on 143 is absolutely worth any time you can devote - beautiful lakes, trees turning color and Cedar Breaks is exquisite. LOVE!! All in all, start your journey at the Brian Head Resort Lodge and stay a few days and see if you don't fall in love as my family did hence we now own a cabin so we can come and go as we please and be one with nature. All in all, do it for the adventure and clean air-- oh, don't forget to also go to the new visitors center and drive down through Dixie National Park-- get your cameras ready for the most breathtaking view of all time- Cedar Breaks monument. Have FUN!! read more

The room was a cool rustic decor. The digital temperature controls worked well. Restaurant was nice, with good service and solid dinner choices. Don't forget your complementary breakfast (we did)! Prices during fall color season were excellent. read more

Not impressed with staff or hotel. broken ice machines And no hot water. Front reception was annoyed when they had to take off headphones to answer a question. Asked about hot water and said would be comp'd by management and based on whether the people were just traveling through or likely to return. read more

Overall 3.5 stars. Overall you get you pay for. The location was fantastic for going to the resort. The beds were very uncomfortable and made it difficult to sleep. The sounds travel alot in the hotel, you could hear almost anything which also made it difficult to sleep. There seemed to be a disconnect between the workers(front staff and cleaners) when we asked front desk for a cleaning they said they would let the cleaners know which our room was not added. The good was that the rooms were cheap, pretty spacious, and good amenities (though the hot tub was broken and breakfast was cancelled after we booked with no alternatives) The food diner was great! Affordable for the amount of food and pretty much one of the only food options on the mountain. We ate there twice, prime rib was huge! Prime rib was special for valentines day. The chicken was fantastic! The short ribs were amazing! My wife had the salads which did its job. The chocolate cake was very yummy! Overall it was an okay stay read more

Brian Head Lodge - Chicken - Hotels Near Me - Brian Head, Utah

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Food was delicious. Chill atmosphere. Zoe and He Man are awesome! Will be back again. Go check it out! read more

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My wife and I celebrated our belated honeymoon in 2014, and we returned again in 2018 to the same location. There is something about this hotel that is really special to me. I love the outdoor fireplace on the patio, I really love the indoor swimming pool. This hotel is just quaint and beautiful. I plan on returning again with my wife as we celebrate another milestone in our life, and it will definitely be here. read more

ambiance..great pace to relax & enjoy views & clear, peaceful air! Always excellent service and property management.

This is a solid 3-star establishment. This review is only for the summer season experience. To start with the positives: Rooms are a good size, the waterfall pool is cute, there's a small gym available, and there's a restaurant and spa in the building. Mini fridge and microwave worked just fine. Now the hard feedback: The beds are so uncomfortably firm we used our camping air mattress on the beds. The AC unit in the room is ridiculously LOUD. There was no tissue or coffee satchels in the room - housekeeping said they were short on inventory. The coffee machine had not been cleaned - there were two used semi moist satchels still in the machine. The restaurant was very short staffed. The food wasn't much to write home about. The game room was a wreck - patrons didn't clean up after themselves. Most of the staff I encountered looked miserable and seemed like they were very overwhelmed. Is this normal for the season? On a separate note - the building was getting its roof redone - the workers started work at 730am on a Saturday. Why on a SATURDAY!!! I was on vacation and was hoping to sleep till 8am bt that plan was ruined by nail guns and other construction noises. Why did the hotel agree to this?! Because the roofers were working around the satellites, it was causing disturbances for anyone watching Tv during the day. Super annoying. I'll write an update if the winter season stay is any different. read more

Such a great lodge! Only a 3 minute shuttle to the slopes. Rooms were nice and spa was large, as good as hot. We booked 4 rooms @ 3 nights for our family and all were happy. read more

Came for dinner on July 4th around 7:30 pm but never got a chance to eat. Completely ignored once sat. No acknowledgment "be right with you" & it was not crowded. Sat & waited while other tables around us were greeted, seated & placed orders. We got up & left after 10 mins. Such a disappointment. There is also a big beautiful deck off the main dining room/bar with seating & a big fire pit but they won't serve you out there! You must order food 'to go' & then go eat it out of your styrofoam container. Kinda embarrassing staff has to tell a paying patron this. C'mon you can do better! I have been here before when it was run under different management & couldn't wait to return. Last night, I couldn't wait to leave! read more

First time staying here and will be returning to this lodge. This was our first trip to Brian Head. The Brian Head Lodge had great communication to me with updates via email and text. I appreciated the text for pre-check in and the email letting me know about their front desk coverage. My party and I arrived closer to 9pm, the check in was less then 2 minutes, they told us where to park, gave me a great map of the area and told me about the shuttle for us to use the next day. Once upstairs I received a text letting me know if I needed anything, which number I could call, this was so nice. The next morning, we had a great breakfast and headed out to snowboard for the day. The staff were all friendly and happy to help. I will be returning for sure. read more

Dirty, they don't cleanup the trash from the hallways. They don't clean the shower's glass it looks gross, in the bathroom, neither they clean their gorgeus panoramic window to view outside. It's a shame. They don't belong to bestwestern chain anymore and it shows. We will not stay here again! read more

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We didn't have a great start to our visit (drawers opening on their own, A/C not working, view over a dirty electric unit out back, no extra towels as I put into the notes, and just did not sit well with me) this go around as in years past. Anna however made our first night exceptional with a free upgrade and all the "extras" you would want when you first arrive. This picture shows a much better view than what we originally were set to have. With her help, I will stay again if she continues to work here as she wants you to be satisfied. Kevin who is new at the front desk has a good attitude and a very uplifting personality that makes you feel welcomed which is refreshing. read more

Brian Head Lodge - Hotels Near Me - Brian Head, Utah

Upon check in, the front desk manager was absolutely wonderful, very accommodating and wanting to help in anyway. Unfortunately that is where the good service at this resort ended. As soon as we got to our room the bathroom floor was disgusting, it had clearly not been cleaned as we walked in and there was an abundant of grainy particles crunching all over the floor, forget walking barefoot on that, and hopefully you brought slippers from home, because they definitely don't provide any. After a day full of skiing and being out in the snow, we return, chilly and ready for hot showers, only to find that we have no hot water, our living room heater does not work (only our bedroom heater works,) our kids are sleeping on the pull out bed in the living room and were absolutely freezing. And the icing on the cake, the living room TV didn't work. The first night we went to dinner at the lodge and even though there were plenty of open tables, the hostess told us that there would be an hour & a half wait, and mumbled something about it being because they have a small kitchen, it was difficult to communicate as it was pretty clear they didn't want to actually deal with the customers, I stood close to the host stand for a while & they were short with everyone that walked up to them. After an hour & a half we were finally seated at a table. We asked for napkins & utensils & were informed that there were no clean utensils available yet. Mind you, again the restaurant is not even full, there were plenty of open tables throughout this entire experience. So that tells me that they wouldn't have enough utensils to seat more people. We sit and are told that none of their salads are available, and they are all out of their cheddar cheese. I will say that the waitress was trying her best, but so much of this was out of her control, when the food finally arrived, it was cafeteria quality at best (and that's being kind). With a few changes this hotel could really be a wonderful experience, but the lack of effort & maintenance really shows. Because there aren't very many dining options in the area, we decided on our second night to order to go from the restaurant only to have an even worse experience the second night. We sat by the fire looking at the menu and a waitress (I didn't catch her name, but she was covered in tattoos) approached us asking what we thought we were doing. We explained that we were looking at the menu so we could place a to go order and she rudely said "oh well it'll be a REALLY REALLY long wait" So we went to our waitress from the night before instead and she was very sweet and said it wouldn't be a problem at all, we just need to put our order in with the hostess. We went to the hostess and put our order in and everything was going fine, when suddenly the waitress with the tattoos approached her, looks at us with a snide look and whispers in the hostess' ear for a bit. The hostess looked extremely uncomfortable and looked like she didn't want to do whatever the waitress had just said. She apologized and uncomfortably repeated verbatim what the waitress had told us earlier. As the waitress with the tattoos walked away, she apologized profusely and said she'd get our order in right away. It was very obvious that she did not want to do whatever the waitress with the tattoos was telling her to do. On our way back to our room, the man that was working at the front desk was yelling and arguing with another woman that was staying at the resort, I could not believe my eyes or ears... Our stay at this resort and the entire experience was absolutely awful, the only reason I am giving 2 stars is because of the wonderful front desk manager and the one waitress and hostess that truly tried to accommodate to the best of their ability. The rest of the staff encounters were with people who all seemed absolutely miserable and who had zero hospitality experience. As someone who spent years working in hospitality as well as in the restaurant industry this is just unacceptable. The owners need to reassess the way things are being ran and pay more attention the important details. This resort has so much potential and is just falling short in so many unnecessary ways. read more