Have stayed at this hotel twice. The staff is so friendly and helpful. The breakfast was wonderful…read more The hotel is always clean. Will definitely stay again!

Tournament teams should be warned not to stay here! We were forced to stay here by a tournament…read moreand it was not a good experience. Not only was it inconvenient to the tournament, but the hotel did not appreciate the needed business. The hotel appears to be part tournament hotel and part Section 8/low income housing. The front desk staff was not friendly and accused some team members of doing things they did not do. I would try to stay in Indianapolis for tournaments, but if you have to stay in Kokomo, look elsewhere.

Our stay was ok…read more.. This is a relatively new hotel so it is in good condition. The rooms are nice. The breakfast was ok. The walls are thin so you can hear everything. There were kids running the halls and the staff really did not do anything. The service was ok . There was nothing memorable about this location. Not bad but not good just ok

I love this location. They got so many of the little details right. They left two regular coffee…read morepods with my Keurig instead of one. They had a very nice charging station next to the bed with an alarm clock so you could charge all of your devices and a cute little reading light attached to the lamp. The hotel was very clean, and I liked my furniture with a very large desk for working because I travel a lot and work along the way. It was a very clean, quiet place to sleep with lots of cute little details that made me feel like I was more at home. I also consider it a bonus That it was close enough to Texas roadhouse that I could walk across the street and get a beer and a steak and walk back and not have to drive. Awesome location.

This hotel opened mid-June and as of mid-August are still working on outstanding issues. It will be…read morefine once they work the kinks out. Reversed hot/cold faucet in shower - need power to thermostat so there is A/C or heat - stairwell rails need finishing. Positive note - The nighttime staff is very nice.

The suite I rented for the night had a serious problem with the shower pipes. As a result, it made…read moreloud clacking sounds all night, which kept me awake. This issue had existed long before I arrived, and management must have known about it. Instead of not renting out the room and fixing the problem, they chose to lease it anyway. Because I paid in advance, I wasn't compensated. I received a lot of run-around from the owner, and Hilton Honors did nothing for me either. I usually don't write reviews, but after weeks of trying to get any positive response from Hilton, I am now left with no choice but to post a bad review.

Remodeled rooms, friendly caring staff, large breakfast bar, and real bathtubs are the reasons I am…read moreglad I choose this motel again. Stayed here a couple times over the last 20 years. Didn't use the pool this time, but have in the past. Comfortable bed bed, lots of hot water for a soaking bath after a long trip, and a sleep timer for the TV makes this a wonderful place to crash after visiting or dealing with relatives. Restaurants in walking distance and close to mall and other shopping. May look dated from the location and outside but a reasonable priced gem on the inside.

Right after checking in at Comfort Inn, we left right away and went out to eat. When we returned…read morefrom eating and somebody from our party used the bathroom, there was a used washcloth hanging on the shower head. We let the front desk know and they said to get with the person in the morning to see what could be done. When we got up this morning and talked to the lady at the front desk she was a massive JERK. After multiple times of being called a liar and being told by the lady there was no way they left a dirty used washcloth, we ended up leaving. We will be calling the manager on Monday to express our concerns

Wow! Where to begin?!?!?! My wife & I had made the reservations through Booking.com. We looked…read moreat the wonderful accommodations & pictures that were nearly 15 yrs. old. We were especially interested in that the hotel had a pool. We got to the the hotel on 07/15/13. We had called ahead to see if we could check in early by 2 pm as we had a blind cat that was having a hard time with the hot weather. They were accommodating in that respect. Once we got to the hotel, we entered the lobby which was just as warm outside as it was inside (approx. 95 deg.). There was NO A/C in the lobby! As customers, we expected it to be cool & comfortable in the lobby as we checked in. The front desk clerk indicated that the owner was trying to conserve on using the A/C as she is struggling to keep the hotel running. She also indicated that she couldn't give us a room key since the key machine was out of order & she was waiting on the owner to fix it. We were let into our 1st room. We were amazed at how spacious it was. I attempted to turn on the light in the bathroom. Much to my surprise, the light flickered like the bulb was going out. I then proceeded to go to the front desk & speak w/the person there. She indicated that they'd have NO problem changing rooms for us. We gladly accepted the change in rooms. My wife & I then moved all of our luggage & our blind cat to the 2nd room. With everything that has been going wrong so far, we really didn't want anything else to happen. But surprise!! Our bathroom ADA railing was not even attached to the wall!! By this time I was a bit upset. My wife & I attempted to connect to the hotel's FREE WiFi. Again, filled with disappointment. There was no free WiFi in the room. I went down to the front desk & spoke with "Jean" the clerk. She informed me that the owner is having difficulty getting the WiFi into the rooms & that it's available in the lobby (where it was extremely warm)!! I also informed her of the issue with the ADA railing. She said she would get the new handyman to fix it. I went back to the room & informed my wife. By this time, our cat was feeling better that she was in a cool room. I tried putting our refreshments in the fridge to get them cold. Yet again, to my surprise, the cleaning staff neglected to look in the mini-fridge. The previous guests had left their "take home" containers from a local restaurant in the fridge. By this time I was getting very mad at everything that had been going on. I marched down to the front desk & spoke with Jean. She was very apologetic & said that the cleaning staff should've inspected the fridge. The owner was at the front desk by this time trying to fix the key machine. She indicated that she was waiting on her son to come & fix the machine. I informed the owner of my dissatisfaction with her hotel. She said that she was having trouble paying the bills & that's why she hasn't turned on the A/C in the lobby. I was furious by this time & informed her that maybe she SHOULDN'T be in business & to close her doors for good!!! She did offer to move us to yet another room. I said no because we've done this twice already. I asked her if there was anything that she could do as in giving us a jacuzzi room. She said no & that with having that kind of room, the county charges her for her water & that the room would be $125/night. I also asked the owner about the swimming pool. She said that the pool area has been under construction (I find out later that it's been out of order for almost a year)!! I was totally astounded & frustrated with this information. If a guest has had a bad experience, you'd think that the owner would make every attempt to make the guest happy. She did nothing of the sorts!! I took our key cards back to the room. By this time, the new handyman had been working on the bathroom railing for over an hour. He was having trouble getting the screws into the wall since the walls were made of concrete instead of drywall/plaster. I was sitting in the room using my personal hotspot on my phone to access the internet. Each time the handyman was trying to use the drill, he was scaring our cat. My wife had to take her out of the room repeatedly. After 3.5 hrs. of the handyman trying to fix the railing, my wife ended up telling him that he can stop for the night & that we didn't need it fixed. She was at the front desk as she was doing this because the handyman had came down to ask the desk clerk a question. With some of the information that the desk clerk had told my wife, she was astounded. Jean said that the entire staff lives at the hotel which was very strange to say the least. Then we also find out that they've also go migrant workers that are bussed to the hotel to live on the 2nd floor. All the school age children were dropped off on a bus in front of the hotel. We also found out that the hotel provides free coffee & donuts to the guests. The migrant workers & their children

Where to begin... The garden inn is a place where dreams go to die. The people were alright as far…read moreas service goes, but that didn't make up for the short comings of this "hotel". In the words of my traveling mate "dude, this is the worst..." I am pretty sure this was Stanley Kubrick's second choice for where to shoot the shining. Let me paint a picture for you. We had adjoining rooms and when my coworker went to close the adjoining door, his mirror fell off of the wall. His bathroom came with its own plunger but that still didn't help the toilet flush. He also had a gigantic red stain on the bathroom wall which let our minds run wild with possibilities. There was only three outlets in the room, one behind the TV, one at the beat up old corner desk, and one behind the bed, which for some unknown reason did not have an outlet cover on it which in no way was a fire hazard especially since the mattress was pushed all the way up against it. This is a smoke free hotel but you could have fooled me. It smelled like a casino and not the good kind. Our room did not have any towels or wash cloths in it when we arrived and we had to call down to get some brought up. Even then the towels were paper thin and sand papery. I know I might be nitpicking here but good grief, there was not one thing I was pleased with and this is coming from somebody who hates writing negative reviews. The beds felt like they were made of styrofoam, the wifi did not work even though the signal was "available", and honestly I felt more clean when I entered the night before after a long day of work, than when I left the following morning. Needless to say we will not be returning here. (Also not going to go into details but I am 100% sure they did not change the sheets after we left)

Got a room rigth away pet friendly kid friendly is the big plus. Ac what ice could is a plus for…read morethe July heat. Bed was super comfortable had a place to take you dog to do it's business and had a nice kozibo and had a couple grills to cook on in the same area. I'll go there again if I need a place for a night or too

Wonderful staff at check in! We got there late and she made my night so much better! The room had a…read moreweird smell but it was clean and the beds were comfy and ac worked. The pool was green and couldn't be used but the breakfast was decent the next morning

My husband and I stayed in a king-size bedroom on Friday and Saturday night, and the total for that…read morestay was $350. We are from Indy and had to stay in Kokomo for a wedding and thought the price was very high for what there was. When we checked in, they informed us the pool was closed, which was disappointing as we were most excited about that. They said they had a bistro bar every night that is open until 10:00PM, and there was a big poster board of a fancy mixed drink and good looking food to advertise it. We tried to go to that Friday night but realized it's literally just some beer bottles to choose from and they don't even make food or mixed drinks. We thought it would be an actual bar within the hotel, but it was just where you go in the morning for breakfast. In the morning, the "free breakfast" is just a super hard granola bar and a muffin which was also pretty disappointing. They have Starbucks coffee to buy, but the person running it doesn't know how to actually make the coffee and has to look it up. It's also super weird because you have to then walk back over to the check-in desk to pay for it which really slows things down. The room was nothing fancy for the price and all the perks we thought the hotel would have they didn't.

I am in room 223. There is no water to wash my hands, take my diabetic medications, Flush the…read moretoilet, or take a shower. Apparently the manager bailed on the clerk in the lobby instead of going to one of the 24 hour stores like Meijer and bringing back supplies of water.

I am in Indiana for work and went to the Hilton brand, Hampton Inn. That next morning I had to…read morecheck out because the beds were AWFUL. I then went to Best Western. I haven't stayed in one since I was a kid because at that time it was a well known brand to my parents. I am so glad I gave this place a chance, as an adult. Chase at the front desk is a delight, so helpful, and greets you with a smile. Not only will I continue to stay here while in town for work, but I will pass it along to other corporate co-workers! The beds are amazing and it's very clean!

Great customer service, friendly staff, clean rooms! Great experience! Will definitely stay…read morethere on my next trip!

This place could definitely use some upgrades but a change in staff couldn't hurt either. Actually…read morejust one individual in particular. This is one of the night attendants. I came to Baymont quite frequently, bringing my grandkids swimming or just a few days to myself. So I walked in one day early morning to be exact. I was exhausted but still these people had become part of my family. That being said I went in about three or four in the morning and there was no one behind the desk so I said "wake up" innocent enough right. No this man not only told me I could go somewhere else and overcharged me by about fifteen dollars, put me in a basement room that had terrible plumbing... terrible. I had a pool of water in the sink brushing my teeth and I'm not going into taking a shit. Uh huh... I told the next shift as did he about his behavior and he did the same about mine. Apparently it's okay to treat members with disrespect if you mention sleeping whilst one is sleeping.... Never again!!!!

I made a reservation online. It was a mistake. This facility is in terrible condition and the…read moremanagement obviously doesn't care. It should probably just be demolished. Paint is peeling. Carpets are filthy. Concrete at the front entrance is crumbling. This place would be an embarrassment to any chain brand name.

This place is a shithole. It was like pulling teeth trying to get the simple amenities like a…read moretowel... Took the kids down to the included breakfast, was told that other guests wasted a bunch of waffle mix so we would be s.o.l. Great customer service...

I wish I could say 1 thing nice about my stay. From the moment I went into the office to check in…read moreand was greeted by a young man that apparently was having a bad day, we'll call him Jethro. He was rude and condescending and took his sweet assed time about finding me the absolute worst room available and they're were plenty. He told me I would have to pay a $50 deposit and when I asked what for he replied " if you damage anything or smoke in the room." The only reason I stayed at that point was that that was the ONLY motel in Kokomo where I could use my points for a free night. Yes, I'm a platinum rewards member!! The room was horrible, it smelled, it was dirty, no place to hang clothes and no security locks on the door. I made the best of it until I went outside to have a smoke and when I tried to get back in the room my key wouldn't work. I walked to the office twice ( quite a walk ) up on my third try I called and told them they could come try. They used a master to let me in but never came back to fix whatever was wrong. Jethro? Bottom line, I'm glad I didn't pay for my stay and Jethro shouldn't be in the hospitality business.