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    Hampton Inn & Suites Naples South

    5.0 (8 reviews)
    Open Open 24 hours

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    David B.

    We arrived for a two night stay at this 1 year old hotel and were pleasantly greeted by Hunter at the front desk. My wife mentioned that it was our 40th anniversary and Hunter arranged for us to be in a suite overlooking the lake and pool area. What a nice surprise! The room was spacious and immaculately clean. We could hardly believe that this was a Hampton Inn! The breakfast was everything that one could need from omelets and bacon to fruit, yogurt, and cereal. To top it off, the staff was really attentive to all our needs. You can bet that we'll be back in the very near future. Thank you Hunter for a job well done!

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    11 months ago

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    2 years ago

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    The Ritz-Carlton, Naples

    The Ritz-Carlton, Naples

    3.9
    (337 reviews)
    $$$$

    Spent some time here with family and friends. We enjoyed the cabanas at the beach and also time at…read morethe pool. The attendant, so sorry but I have forgotten her name, helped us on two different trips and was just wonderful. Funny, bubbly, and just great. The bathroom in our gulf view room was large enough for three girls to get ready in without elbowing each other. Our room here had a great vanity just outside the bathroom as well. Very convenient. 13.06.2026

    I chose The Ritz-Carlton to celebrate a special birthday weekend, and unfortunately the service…read morerecovery fell well below the standard I expected. Before our arrival, I prepaid for a birthday amenity to make the celebration special. When we checked into our room, the amenity was missing. I immediately brought it to the concierge's attention and was assured it would be taken care of. After waiting over an hour and returning to the hotel, it still had not been been delivered. When it finally arrived, the surprise was unfortunately spoiled because the birthday was announced before we even entered the room. During this process, the concierge asked whether I had booked an "Explorer Rate." I did not understand the relevance of that question to a prepaid birthday amenity that had not been delivered, and it left me feeling uncomfortable during an already disappointing experience. I then met with Tim, who sincerely apologized and assured me that the amenity charge would be removed from my bill and that dinner for our family that evening would be taken care of. I appreciated his apology and left believing the matter had been resolved. Unfortunately, neither commitment was honored. When I later spoke with another manager, I was told there were no notes documenting my previous conversation. Rather than taking ownership of the situation and following through on what had already been promised, I was asked if I would like a bottle of wine. At that point, it felt as though I was being asked to determine my own compensation instead of the hotel taking ownership of the service recovery. I was also initially charged again for the kids club despite having prepaid. That billing error was eventually corrected, and I appreciate that it was resolved. However, the larger issue was the lack of communication and follow-through surrounding the birthday celebration and the commitments that had been made by management. My husband works in the hospitality industry, and I spent many years in it as well, so I understand that mistakes happen. No hotel is perfect. What defines a luxury property is how it responds when something goes wrong. Unfortunately, the lack of communication, consistency, accountability, and follow-through from management fell well below the Ritz-Carlton standard I expected. The property itself is beautiful, and many of the ladies at the front desk were warm, welcoming, and professional. It is disappointing that such a wonderful property was overshadowed by a service recovery that never truly happened. Because of this experience, I will not be returning to The Ritz-Carlton, nor would I recommend it for guests celebrating a special occasion.

    Home2 Suites by Hilton Naples I-75 Pine Ridge Road

    Home2 Suites by Hilton Naples I-75 Pine Ridge Road

    4.3
    (14 reviews)

    Fantastic hotel to stay at! The rooms were super comfortable. Loved the size of the room and the…read morebathroom. The beds were super supportive and the pillows were nice and pluffy. The best part of the hotel might be the breakfast. Home2 Suites probably has some of the most elevated complementary hotel breakfast at the budget friendly level that I've come across. Loved the create your own breakfast sandwiches, the delicious yogurt parfaits, and the warm biscuits. Overall, an excellent place to stay at :)

    I stay here biweekly (since November), and have watched the price increase from $164 to $315…read more(invoice from one night 2/2). I understand prices go up in season, but this seems excessive in my opinion. Because I am vegan and eat a healthier diet, I continuously request bananas at the complimentary breakfast buffet. They seem to be offered sporadically. This morning, the bananas offered should NOT have been. they were over ripe, rotten on some and gross. when i asked if there were any other bananas, I was met by an unfriendly "they're all the same". I took the one that looked the least rotten, peeled it and it was all brown on the inside, Went back to the bowl and one was really rotted at the stem, and another was split open. I took them out of the bowl and let the woman know that they were bad and should probably be thrown away. I went to get coffee, and she put them back in the bowl. Are fresh bananas too much to ask when I'm paying $315/night for an average hotel??

    LaPlaya Beach & Golf Resort

    LaPlaya Beach & Golf Resort

    3.5
    (196 reviews)

    Sometimes I just want to be treated like a queen.... at LaPlaya I had the right room full of all…read morethe luxuries I needed; and the grounds to the hotel were full of tropical trees and plants and made this beach resort feel more like an oasis. The pools have plenty of staff taking drink orders and delivering hot food; I love being pampered. The staff at the edge of the beach are ready to set up lounge chairs and an umbrella and they even set up a flag that you raise if you needs a frozen cocktail or something to snack on. The staff at the valet station and the front desk were excellent. My only complaint is that my trip had to end and I can't wait until my return trip.

    Wow. 10 stars for us. We stayed here 2 nights June 26 & 27, hundred dollars to their sister…read moreproperty The Inn on Fifth for 2 additional nights. Easy check-in. Everybody is so kind from helpful valet & bellmen & Tiki bar bartenders & pool attendants. Fantastic room. Spacious. Nice balcony. We were in the other building across the street : 2 weddings going on some positive energy! Delicious meal at Baleen our first night! Wonderful service, incredible view of the ocean and a perfect sunset. Breakfast both days- must order Huevos Rancheros - one of the best ever! Tried to stay healthy the next day and SO glad I ordered the Acai Bowl - one of the best ever! Walked the stunning beach. Enjoyed relaxing poolside and even went to the fitness center both days! We would definitely stay here again.

    Hampton Inn & Suites Naples South - hotels - Updated July 2026

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