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    Hampton Inn & Suites Rifle

    3.4 (49 reviews)
    ModerateHotels
    Open Open 24 hours

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    YES WE FOUND SOMEONE'S DIRTY UNDERWEAR BESIDE THE TV
    Vivian A.

    This place is crazy. We are part of the Hilton family and stay at a lot of Hampton Inns so we are familiar with the service we can expect at a Hampton Inn: comfy beds, great breakfast, etc. Hampton Inn Rifle has got to be the WORST HI we have ever stayed at. Where shall I start: *SOMEONE'S DIRTY UNDERWEAR: We checked in and she gave us a room on the 4th floor. As soon as we walked in, I noticed the sheets were a bit wrinkled. I asked my kids if they sat on the beds and they said no. As I was unloaded out suitcases off the luggage cart, that's when I saw it: IS THAT SOMEONE'S UNDERWEAR RIGHT BESIDE THE TV STAND? Yes it is.. GROSS! *STINKY SHEETS: Once I saw the underwear I knew the place hadn't been cleaned. I picked up a pillow and took a whiff: EWW.. head sweat, like someone took a hike and went to sleep. That means whoever cleaned this room just remade the bed. Double gross. We went downstairs and I asked for a different floor altogether as whoever cleaned the fourth floor has failed. We were moved to the third floor and I did a sniff test and it seemed decent. The only issue we had was with the tub's water spout: when we pulled the leaver up for the shower, half the water was still spewing out the main faucet... so wasteful! But then we moved on to breakfast: *EGGS, SAUSAGE, POTATOES: So far so good. This platter of food was decent. *WAFFLES: That hot basic breakfast item what is expected was completely gone. No waffles for you! *ORANGE JUICE: None. No OJ. Just apple and the Tropical Mango 'juice' tasted like colored water. Horrible experience, dirty rooms, breakfast was a fail. This Hampton Inn should not be considered as part of the Hilton family AT ALL. We will NOT be coming back to this Hampton Inn nor do we recommend staying here. Someone from Hilton needs to come to this location and do an expectation check as this location completely fails all requirements of what the Hilton hotels represent.

    Text message I got from the front desk after contacting Hilton about this issue... seems rather unprofessional

    Card was # was stolen by the front desk and when I messaged hilton about rhis I got another charge on account and a staff member Frankie decided to start texting me about the issue. Also Rosa who is the manager in the morning was extremely dismissive, rude, and unhelpful. Thats just to talk about the staff.... the room was dirty, the beds also made so much noise with any little movement it was impossible to sleep. I would never recommend this place and its sad because I love hilton and have never had an issue.

    2 QBd room

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    8 years ago

    They were able to check me in early and accepted my tax exempt certificate. The room was clean and the location convenient.

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    Page 1 of 2

    Ask the Community - Hampton Inn & Suites Rifle

    Review Highlights - Hampton Inn & Suites Rifle

    The location is close to Glenwood Springs and it's also really close to the freeway which is convenient.

    Mentioned in 4 reviews

    Read more highlights

    Holiday Inn Express & Suites Silt-Rifle

    Holiday Inn Express & Suites Silt-Rifle

    (39 reviews)

    $$

    I booked this hotel via Hotwire, who stated in my receipt that the hotel would choose an…read moreappropriate room for our party. When we arrived, the check-in woman said that Hotwire had allocated our room, which had a queen bed for three people, without a sofa bed. I said this wasn't appropriate for our group size, but her suggestion was that we call Hotwire and cancel the room. This just didn't make any sense. I asked if they could change our room, but she insisted this would be an upcharge of $50. Then I asked if there was a supervisor who could clear up this problem, although this woman also passed the buck to Hotwire. I assumed they must be full that night, but no, they weren't. They were just cheap, argumentative, and irrational. After haggling for way too long, the manager finally agreed to provide us a suitably-sized room, but "just this once." WTF? This was appalling customer service. I'll add that this is a dated Holiday Inn with run-down rooms and amenities, and without a working pool. (They didn't have any gluten free options at breakfast either, so why should we pay more to receive less?) Two stars for the serene view of the river, zero stars for the absolutely dreadful customer service.

    The first room we were given was beyond filthy. The…read morecarpeting was disgusting, including numerous stains - didn't look like it had ever been cleaned. The furnishing and lamp shades were badly worn and/or torn and there appeared to be something smeared on the wall as you entered the room. When my husband checked at the front desk about getting another room, the clerk initially said there wasn't anything available. When my husband started got irritated and mentioned how nasty the room was with other hotel guests nearby, the clerk mysteriously was able to find another room. The second room was slightly better, but this place is WAY overpriced for the condition it's in!

    Gateway Lodge

    Gateway Lodge

    (10 reviews)

    I am sure they have great accommodations, but I travel with a service dog. I made a reservation…read morewith Booking.com for the end of March and noted that I would be traveling with a service dog. I received a message from the property that they do not allow pets. Perhaps the booking service failed to state he is a service dog. I am not sure of the reason, but I did cancel the reservation. Typically, when hotels do not accept pets, and you show up with a service dog they will sell you a room, but the attitude is there. Not saying the Gateway Lodge would have an attitude; however, I didn't want to push it as I plan on moving to the area.

    This was the second time we stayed here in the last year. Prices have risen significantly during…read morethat time, by about 20%. It is conveniently located in the center of town. The included breakfast was quite good for a budget hotel, with lots of hot choices including scrambled eggs, sausages, bacon, potatoes, oatmeal, and fresh made waffles. There is hot water for tea, coffee, and fresh juices. The room itself was small and had good amenities including a refrigerator, TV, and a well constructed bathroom. Temperature is controlled via a rather loud wall mounted A/C unit. The only other option is opening windows. Unfortunately, I'd have to say that the floor was more comfortable to sleep on than the bed. It had a massive bowl/divot in the center which put me in a very awkward and painful position. I was unable to get to sleep until I moved to the floor. Given the increased prices and the poor condition of the beds, it's unlikely that I'll return in the future.

    Western Star Inn - Queen Kitchenette

    Western Star Inn

    (11 reviews)

    At first, I was worried this place was going to be uncomfortable, sketchy and heck- even boring. It…read moreappeared to be quiet (almost too quiet) with lawn chairs and even tenants living here; a loud train crossing nearby. We checked in, got our maps and information and headed to our room that I actually recognize another Yelp Elite stayed at! Photos on Booking.com appeared bigger, the room was much smaller, but still cozy and spotless! Kitchen had basic necessities with coffee maker, a microwave, a sink, and small drawers. The bathroom was super adorable with a white mirror smiling back at us and the heater would operate every 15 mikes or so and warmed up our room. Although spotless, the "clean" smell was incredibly strong and we did prop open the windows. We were surrounded by lots of restaurants and town life. Our sole purpose was to visit the ice caves of Rifle and Western Star Inn was perfect, because this was just that place where we'd sleep and leave out the door early morning. Western Star Inn had breakfast all the way until 11:00am, that we took advantage of! It was mostly a continental breakfast style, filled with snacks and no drinks. We got hard boiled eggs, laughing cow cheese, apples, yogurt etc., and out the door we go for adventure. We did get a coupon for 15% off for the Glenwood Hot Springs Pool, and we also slept very comfortably in our beds. Overall a really pleasant stay. We got to make friends with Laura (or Lauren?) front desk reception and her husband. We thought their customer service was splendid. They just moved from Washington, which is another state I truly want to visit.

    The Western Star Inn is a hidden gem! Want an affordable, comfortable and clean place to stay? Look…read moreno further! The staff here is the absolute best! It's a locally run facility so they actually care and are helpful! The rooms are simple, small and comfortable but perfect for a quick night on a budget. You can't beat it for the price. Added bonus is that they have pet friendly rooms. They also give coupons to the local hot springs and restaurants!

    Hampton Inn & Suites Rifle - hotels - Updated July 2026

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