This is a solid 2 to 3 star hotel…read more The building is dated, but has been renovated. There are foundational things that just can't be changed, but overall we found the hallways and the common areas to be kind of drag. The rooms we stayed in (we had two for our group) were clean, everything working properly and updated but not in a modern way. We stayed two nights and while the halls are pretty loud when people are talking or running thru, it was quiet and I got a good nights sleep. There is a fridge, microwave, small coffee maker in the room. TV worked great. Internet free WiFi was okay. One area that could make it better would be a bit of a step up on the free breakfast - it was busy in there and there are so many chairs and tables but they are large, heavy and awkward. The other area to improve would be the food itself - not much was offered (we were there a Friday and Saturday morning) and it could easily hold some more options such as more items to toast, hard boiled eggs, other grab/go options like yogurts, etc. Coffee station was stocked and decent. Key to this hotel is location - right off 94, next to Gurnee Mills and a quick walk/drive to many places to eat and shop. I likely wouldn't pick this again but we had a last minute trip and this worked for us.

My sister and I went for a sisters get away for 2 days. All of the staff were great. He was very…read morehelpful in assisting with the reservations when I booked the wrong room for one of the nights we were staying. I had to make 2 reservations as one night I was using points and the other I was paying for. Everyone was very helpful in general when I had questions. They do not have a fitness room (which is probably good as every one that I went into at a hotel was stinky so I walked out) but they would give me a pass to a fitness center not far away. They also offered to keep my cooler packs in their freezer until we were leaving. The room was very clean, the breakfast was a regular hotel breakfast except the pancakes. I will recommend the pancakes. I love that machine, fresh pancakes with no mess or fuss. They would have gotten a 5 stars if the room would have had a larger refrigerator (we had a small square fridge), if the fridge had a freezer, and the mattress would not have slid on the metal platform every time I got onto the bed. I am 5 foot and the bed was a bit tall for me, I could not just sit down on it. If you hit the mattress with your knee walking by the mattress moved. I suggested to them to put a rug gripper under the mattress. My sister had a firmer bed, mine was softer and I wish I would have taken the firmer mattress. The pillows were not for me, but I like a firmer pillow.

It's Waukegan and while it's right next to a casino and close to restaurants, there is a banquet…read morehall right next door. It'd they are having an event you might have loud music, patrons or other disturbing noises in the evening hours. Rooms are clean but you can tell the stairwells and carpet are starting to show wear and tear. The reason for the star is because employee turnover seems to be high (red flag) and the manager has a pompous attitude. I complained about a difficult/confusing check in with a mobile app and unregistered guest and he wrote me a novel of a response. Couldn't even be bothered to read all of it... when someone shows you who they are, believe them. Stay at nearby hotel and if you like the brand there are two others within walking distance to this hotel.. which is unfortunately being run by a true bootlicker for his vacation perks.

Amazing staff - Trina, I'm looking at you! Stayed here for just over two weeks and when I left it…read morefelt like I was leaving family. Thanks for taking such good care of our team last summer! Hope to see you all again soon. Clean Comfortable Friendly Safe You can't go wrong!

Everything! The place is disgusting!…read moreThe place looks unorganized. Room was not clean at all.

The building's older, sure, but the room's holding it together like a veteran of many family road…read moretrips. Hardwood floors (thank you, no mystery carpet stains), a pullout sofa for dramatic lounging, and beds so comfy they could qualify as emotional support furniture. There's an indoor pool and fitness center, which we nobly ignored bc waffles took priority. And speaking of waffles... breakfast was an AYCE carb carnival: cheese omelets, sausage patties, country potatoes, and DIY waffles that could make you question why you don'town a waffle maker at home (definitely getting one). Add in the cereal, yogurt, fruit, and juice fountain, and you've basically got a brunch buffet w no judgment!! Bonus points for the lobby hydration station: iced water and coffee/tea on tap like a fancy gas station. After every outing, that cold water hit harder than therapy. Six Flags is half a mile away, it's so close you could just walk there!! The staff were chill, friendly, and clearly used to herding families in town for boot camp graduations. Breakfast buffet was good!! Cheesy eggs, potatoes, bacon ,sausage, cereal, fruit, oatmeal, waffles, juices, milk, coffee.... Great fuel before heading to the airport!! Minor gripe: *The the shampoo/body wash bottles were so tiny you'd think they were made for Barbie's dream hotel. We ended up buying bigger, realistic human sized bottles. *Towels were thin and smaller than avg size . Overall, an older but solid stay... cozy, caffeinated, and just the right mix of comfy sleep and healthy hydration.

For starters I had my son's 8th bday pool party here. I…read morewould definitely do it again. 1 did have a few grievances but Mr. Christian Khayat and his staff went above and beyond to rectify the situation. They were all accommodating. Once the kiddos were down the adults had the pleasure of hanging out at Twyla's the in house bar. Which is where we met his amazing Bartender (Steph), (Chris) the server and (Jorge) the bar back. All of them were great as well as the drinks. We even felt a little chilly in the pool area and the housekeeping guy (Oscar) turned up the pool temp and the area. My family is already looking forward to returning once the renovations are done. Can't wait to see the upgrades. Mr. Khayat also bought my son a few pizzas and chicken from his restaurant (Fatmans) which my Autistic son loved so much we had to stop there and get a few before we went back home to Milwaukee. Definitely a 10/10 Thus place is definitely worth trying out. Oh yeah and Kala at the front desk rocks. We WILL BE BACK

Nice, budget hotel very close to Gurnee Mills, Great America. Room was ready by 3 pm. Got…read moreupgraded to a suite: living room with pull-out couch and large BR with king size bed. Stayed one night so didn't have much time to use the outside the room facilities, but the room itself was exactly what we needed. There is plenty of parking all around the facility (it is quite large in terms of area, not so much in terms of floors). Each of the entrances are controlled by key card, and it makes sense to move your car to the entrance/exit closest to your room, once you check in. The bathroom had one sink with plenty of counterspace, tub/shower combo. They do expect more than 2 people staying in the suite, so provided 4 towels. Water pressure was barely adequate and temperature was good, but easy to control. Dove products (soaps, lotions) were provided, which I hadn't realized was a thing. The temperature was a bit harder to control. Each room had its own floor climate control unit that could be used to turn on/off, but there was also a wall thermostat that seemed to be on. We just used the floor unit and the rooms got quite cooler, even with the hot outside temperature. Everything was worn, and could use a facelift...but the location is really good, and the charged price is commiserate with the value given. It wasn't very crowded (probably because of the newer hotels closer to the Mills)...so probably a good choice if needing a quick place to turn down without much notice.

My expectations weren't too high, considering the price...but when the accommodations are dated and…read morerooms smalls, the least you can too is be clean. My room was barely clean, busted outlet plates, dirty walls, stepped on a bug etc. Service attendants were nice though. Breakfast very basic, although milk was expired. Disappointing for a choice hotel. Won't return. I should have asked for.discount or refund but too tires to change hotels. Oh, elevator permit expired and floors sticky.

If I could I would give 0 stars. Came back from work one day my camera turned around and my navy…read moreblue Hollister blanket stolen out of room 322. Searched everywhere for it. That blanket was sentimental to me I've had it since 2010. Left the hotel today feeling heartbroken about my blanket. To the Manager; your employees are thieves and that is unacceptable for the establishment. To the customers; lock your personal things away.

I would highly recommend this hotel for future Naval graduate families!…read moreAli was a huge help in planning our route to base with extremely helpful tips and tricks! I was beyond overwhelmed and he was so helpful and made the entire process simple! The rooms were clean- we aren't talking 5 star resort, but you can tell they take pride in what they do and it was comfortable and clean. My kid graduated and they were very accommodating and with last minute add of a room. I travel a lot for work and customer service is key! I also had a great experience with Chad on the phone, who was also very helpful and patient! I again recommend this hotel!

The Hampton Inn made me feel so welcome to be here. We stayed here while in town for the Harry…read morePotter Forbidden Forest Experience. Of course I forgot something. About 10 minutes later I received a text from the front desk manager Sabrina. I was able to pick up what I needed from the front desk. You can charge snacks to your room, and it will be deducted from the deposit. Convenient means a lot to most, especially me. The breakfast was delicious!! A nice wide variety of meals for all diets. The oatmeal with almonds looked great but not my choice this morning. Spacious dining area. Friendly kitchen staff ready to assist. There is also a Wendy's in a safe walking distance day or night. Thanks Sabrina Nicole four showing great leadership in your Inn. It shows through the staff. Keep up the good work.

Debris in sink upon our arrival and would not drain due to a clogged sink. Did not want to bother…read moreswitching rooms since my two littles were there to sleep for a few hours after an entire day at Six Flags. I called the front desk to tell them about the clogged sink bc I was told there was a $100 hold for incidentals. We slept, woke up and realized our bed was stained with red. Particles stuck to the walls of the bathroom. Didn't bother w the pool or breakfast. Our room at this hotel is missing a lot of basics in cleanliness. Oh, and surprise, the front desk charged me the extra $100 for the incidentals. Front desk can't help, texted me the number to customer service. Customer service is an AI bot that cannot find my reservation under by confirmation number or my phone and cc number. I disputed the charges with my cc company. Beware of this place.

The La Quinta in Gurnee IL needs updating and better cleaning standards! The building itself is run…read moredown and the intense unpleasant SMELLS throughout the building are unacceptable. The smell in our room was disgusting and we pin-pointed that it may have been from the AC unit which looked like it hadn't been cleaned in ages. We didn't bother to even mention it to the front desk staff who just stares at you when you ask a question and cannot carry on a basic conversation. Every single time we walked by every one of them was on their phones and not interested at all in helping us. The pool and hot tub area is run down as well and during the day is ungodly HOT in the terrarium! The room was disgustingly dirty with food crumbs along every corner and something brown smeared on the closet and bathroom door. WE WILL NEVER STAY HERE AGAIN.

Our first stay at this Marriott hotel, the check in lady at the front desk was very kind, and the…read morelobby is very clean. Our room was very nice and definitely above average from a regular hotel. The courtyard was very big and spacious, and the pool is nice. The only downside is that we didnt have a microwave in our room. Overall, it's still a very nice hotel and I'd recommend staying here.

Decent stay at Courtyard. It was clean which is most important to us. The staff was friendly and…read morethe lobby was nice. No free breakfast but they had free coffee (not good). In the lobby they have seating and a small cafe. They offer pricey breakfast and sandwiches. They had a pool, hot tub and fitness room that I got a peak of but didn't get to use. Our room was typical - would have loved to have been able to open the sliding door to go outside but I guess it is blocked for safety reasons. The hotel was pricey for how basic it is but I guess that is what they cost in the area. Overall, it was a good stay.

DO NOT COME TO THIS HOTEL!! "I came to this hotel at 6/25/26 at 7:21 PM and it's was so expensive…read moreONE NIGHT WAS 149.99." I check in and my room number is 200 and things starts to turn around, The bed sheets were stains on it and dusty and even the air conditioner and the table is destroyed and dents and some lamps cover or whatever that's called inside was nasty, And the network was not working, I tried many times to put my last name and my room number but won't still work and in the lobby the breakfast was almost out of food. This is so disappointing. I'd rather go to Great Wolf Lodge. I'LL NEVER COME BACK HERE.

My family and I booked 2 rooms, One of which was not available until 3 1/2 hours after check-in!…read moreThe whole companies server was down so check in took exceptionally long. Originally our rooms were supposed to be together and then they said that they will be down the hall from each other and now they are on completely separate floors. The 1st room wreaked of cigarettes, they offered air fresher, had left over dead spiders on the tv stand and cobwebs in most corners, liquid spills in the fridge, broken/cracked toilet bowl and horribly patched up plaster in the tub. The 2nd room we were finally placed with, had blood droplets on the ac unit. Being fully booked, my family was crammed back into the one hotel room, waiting for them to clean the 2nd room. Still currently waiting as I write this review.