I lived in Pullman for eight years and came back to visit with my husband, three dogs, & four…read morecoworkers on a work/personal trip! It's not as fancy as a Marriott or Hilton, but you don't need that if you are just looking for a safe, convenient, and interesting place to stay! Nothing boring about Nintendos and a chalkboard to draw on in each room, a cozy fire pit, & the World's longest oatmeal bar (vegan-friendly, and you can ask for gluten-free oats, too)! The staff are all friendly and communicative via text, email, or phone! They will text you a door code if you arrive too late to check-in in person. Definitely stay here if you have dogs because this is one of the rare hotels that do not charge extra for dogs unless damage occurs! And while most hotels limit you to two dogs, we were okay with three (and we told them ahead of time)! The fire pit was a nice place to hang out with our group and doggos, and we met some nice people who were visiting with their dogs as well. You also get a free drink token upon arrival, and there are events on select nights. If you don't want to hang out at the hotel, downtown Pullman is just across the street! The hotel is on a main road, so you can hear the street starting around 6:30am, but the nights were very quiet. Because this is more of motel, there isn't daily cleaning by default and no iron or coffee amenities in each room, so just be mindful of that when planning. Parking in the main area can be a bit tight in the evenings but there is a another lot on the other side that remained mostly empty. We were even able to slow charge our EV in one of the spots. All in all, great small town hospitality experience for a great price! Way more interesting than a fancy hotel!

Very eclectic little motel. Easy to check-in and out. Several nice outdoor gathering spots. Rooms…read moreare furnished with random items but there is a nice mural on the wall with the bed. My biggest complaint is the mattress which had a huge dip on the right side so no one could sleep there. Because of this, I probably wouldn't stay there again.

I came in after 11 o'clock tonight. The front desk lady was rather polite. I travel all day. It was…read more2 AM and she's giving me the third- degree quiz me and everything totally doesn't know that I'm a Marriott Platinum elite member.

I am VERY picky about cleanliness!! VERY!! If at all possible, I check rooms out before I rent…read morethem. I want CLEAN, and I do not want to detect any odors when I step inside (I loathe smelling disinfectant spray - or worse!). This Residence Inn meets my standards! I have stayed here twice and have been very satisfied. The rooms are simple but nice. I haven't needed a kitchenette but it would be useful for a long stay. I like that the floors do not have carpeting. As this is a college town I considered that it could be noisy, but both stays were quiet. The employees have all been very nice. A+

Great motel. The accommodations were excellent. The bed was very comfortable. The TV was a great…read moresize with lots of channels. Just a short walk to Rico's

This place is an absolute joke. The manager just told me that WILL not clean your room up to three…read moredays unless you physically ask....is this a JOKE

Very nice and courteous staff, above and beyond service…read more Would definitely stay again.

The courtyard Pullman has a modern vibe. It's your typical commuter hotel, but on the nicer side…read more Rooms have a fridge and coffee maker and the lobby restaurant is perfect for morning coffee, happy hour and even a meal. We enjoyed breakfast here both mornings, which was much better than anything on the go, and the happy hour bar was nice to unwind in. Check in was fine, although they forgot to acknowledge my Bonvoy rewards. Once I asked if they had bottled water, they remembered my reward snacks. The beds are hard and the pillows are soft, so that was a bummer. They provide soap and shampoo in the shower but no extra amenities/vanity kits. Location is key, right on campus makes it easy to get around for WSU events. Parking is convenient and free.

Kelly is at the front desk working hard to help make this hotel appealing. I stayed at the pullman…read moreMarriott a while ago and not only had a horrible experience they don't give out anything for breakfast because they have a "bistro" on site. $$$$. At booking i was told the hotel offered a continental breakfast however it was more of a breakfast buffet of everything but meat. It was A+++, and extremely generous with choices. I am so glad to rest here at Hilltop, and not only will I return, I will encourage my future guests to stay here. Thanks for having such a cozy comfortable hotel with a great staff!

Stayed here for an overnight trip with friends. We shared a room. It was quiet and clean. The room…read moreis spacious and located as soon as you enter Pullman. Great room, good breakfast included and friendly staff.

Surprisingly nice hotel and very affordable. The breakfast was probably the best hotel breakfast…read moreI've had. Fresh eggs, great fruit, more.

This is a different Quality Inn property. First off, the employees here are actually nice, and…read moregenuinely enjoy working here (props to assistant manager Bill, who is awesome, BTW). The property design seemed to have been a larger brand back in the day, and Choice Hotels purchased it and put a Quality Inn within its place. I was here for only one night while traveling out of Seattle en route to northern Idaho + Montana in July 2021. I think that I paid $98 with tax, which is about right due to high demand with summer travel following Covid times from the year prior. My room on the 2nd floor was fine. A bit larger than expected, with well-maintained furniture that conveys a classic design of hotel furniture from a decade or so ago in the Palouse area. I found my room to be quite cozy and quiet before heading out to my destination the next day. Breakfast was so-so, in that an employee actually makes eggs, sausage, etc. I fully expected nothing but cereal and toast, yet was surprised that there was a little bit more of an offering (yet not a whole lot more). Parking can be confusing, in that there is a dentist's office that shares the parking lot with the hotel (I worried about him getting vehicles towed). The rest of the parking lot seems to be in the front of the building, yet slightly tight. Definitely recommend getting a parking space early, if applicable. I did notice a shuttle van parked next to the hotel, so check that out if you need rides to the airport. There is a pool here, as well as fitness center on the 2nd floor (didn't appear open). There is a walking/running trail across the street, and the Washington State University campus is in reasonable walking distance from this property off of Bishop. Downtown Pullman isn't that far away (just beyond the bridge from WSU) with eateries and other small shopping venues. Overall, I'd say that this particular Quality Inn has an above average value than most of the other Quality Inn properties that represent the brand.

Great place and very nice staff, comes at any time of the day. This place is great and convenientread more

Soon to be replaced with new hotel by a different company…read more The building permit process has started.

No no no no! I was not happy with the customer experience. The person at the office "in my opinion"…read morewas condescending.

We checked into this motel on 12/5/2025. To start with, this place was dirty. The carpet was…read morefilthy. Second, there were no outlets next to the bed to plug in laptops or cell phones. Third, we could not understand the motel's office attendance language. Her English was hideous. We had to ask her to repeat helself several times. The issue was that the reservation wasn't under our name, it was made by our granddaughter. As we showed her the online receipt with my granddaughter's name on it, she kept asking questions without reviewing our printout. After finally getting it all squared out, we had to give her a credit card to hold the room. She said it was in case of damages. We understood but she later returned to the room asking for my granddaughter to fill out the form, she said it had to be filled out by the same person who booked it. We called our granddaughter (luckily she was in the area, as we were in Pullman for her graduation). The woman asked her for her credit card as well. We were outraged. We checked out early in the morning. We will never stay there again! By the way, the woman appeared to be either the owner or the owner's kin of the establishment. I honestly don't think she knew what she was doing.