This is a nice hotel for the price and perfect for a staycation in the Springfield, MA area…read more We got a queen suite that had a stove, full sized fridge, dishwasher and sofa bed in addition to normal hotel room stuff. The free breakfast is meh quality but hey, it's nice to have someone else cook for you regardless. There's a pool too that my kiddo enjoyed. The hotel is 2 minutes from Holyoke mall that includes a Target. We got a frozen skillet meal from Target to make for dinner our first night there. I would stay here again and recommend it to others. Edited to add: As of August 2022 the staff was not masking, nor were masks required in any area of the hotel. The guests were mixed on masking. Many with N95 masks and taking breakfast to go to eat in their rooms mixed with guests not masking or distancing.

Homewood Suites by Hilton is part of the Hilton family of hotels. That does not mean anything--it…read moreis an inhospitable hotel unworthy of the family name. I had a serious unresolved booking problem there for my intended stay August 9-12, 2024. At check-in I was told, in sequence, "4 rooms left," then "2 rooms left," and finally "no rooms left" for any part of my intended stay. The sequence of having been told 4, then 2, then no rooms left was especially frustrating and seemed to me retaliatory for my mild expression of dismay, consternation, and frustration. My daughters and I arrived late from Logan Airport due to Debby weather, delayed rental car, and rain on the turnpike. We were attending my parents' funeral on the 10th. I understand that all people aren't going to be best friends; however, this night manager showed zero empathy. And worse, with the cockamamie room "countdown," I felt the manager exhibited personal animus. We stayed at an alternative--a nearby Fairfield Inn & Suites by Marriott--which we booked ourselves. Even so, on August 12, I received from Homewood Suites by Hilton an invoice and a paid receipt for all nights of the stay, August 9, 10, and 11. The only time spent at Homewood Suites by Hilton was in the lobby at 4 a.m. with the vindictive night manager counting down "4 rooms left," then "2 rooms left," and finally "no rooms left."

Newly built hotel with fashionable and modern bedding…read more After driving all day, it was nice to pull into the hotel and not be charged with a parking fee. The lobby was large and in charge. I walked up to the front desk, checked in and was quickly given the room key. Then I was whisked up to the room in a new elevator. The room was large and the bedding was comfortable. The bathroom sink was pretty modern, I had to lean into it to brush my teeth. No complaints, I zipped in and zapped out. Thanks Marriott! PS- become a rewards member. It's free!

This was a decent Courtyard, as expected. A big lobby, clean rooms, plenty of parking, the gym…read morelooked nice when I saw it but I didn't get a chance to use it. The pool was nice and warm, but it was quite a bit smaller than the pictures suggested. It feels really crowded with not that many people in it. The room was a good size. The TV was on when we got there, and the power only turned off the cable and not the TV, so we had to search the TV for its power button. It may seem like a little thing, but when you're tired and don't want a TV glow all night, it was annoying. Otherwise, it was a good comfortable stay.

Sadly the lady at the front desk was the only good thing about our experience :(…read more We were placed on the third floor and even tho the room was very clean it was so outdated and old , they serve breakfast in the morning but is extremely poor quality . Basically scrambled eggs and sausage patties with toast . That's pretty plain if you ask me . In all honesty the worst of the experience was the other guests on the same floor . They literally had a family meeting talking LOUD. And laughing , children playing and slamming doors for about 4 hours on the other two rooms next to ours . The stood in the hallway like they were seating in their living room . As if that wasn't bad enough the next morning kids running and pushing people in the breakfast room , I almost dropped my coffee from the crazy kids running around and bumping into people . Extremely rude and no manners what so ever . The hotel should screen guests with poor behavior . It came to my attention that a family with lots of kids was escorted out of a Sheraton hotel nearby and I can absolutely 100% guarantee that was them . Have some consideration, you're not the only one in the hotel . Be respectful. The lady who checked us in was an absolute delight and so helpful . The ONLY good part of the experience.

It great hotel. Got great breakfasts restaurants and a movie theater down road from them. They…read morealways were friendly towards me. I don't drive but I go there every year during big E.

This is a decent hotel for a casual trip to a Casino, but for a business conference, it was kind of…read morea let down. The hotel room didn't have a desk so I made a makeshift desk with the chair and an ironing board. I'm like the MacGruber of business travel. The pillows were actually decent and the room was nice too. The bed was comfortable and the guest bath had nice toiletries and a nice decor. It's way more expensive for a room than it should be considering the amenities at the casino. There's a sports bar that was huge and they also have an outdoor courtyard for watching sports (and other stuff too I'd imagine). Terry Bradshaw's head is even bigger on that TV. A lot of the restaurants are closed during certain weekdays, but the Italian pizza place/restaurant across the street was amazing. Go there for sure!

Eh - it was ok. It's in a sketchy part of town. I pulled into a parking spot and saw two guys…read morewalking over to a car and picked up drugs... This was confirmed when I heard them talking about how much money each of them would make off of it in the elevator. I have been to many casinos including MGM and even though casinos probably have drug deals - they are by people smart enough to be discreet and not talk about it in the hallways and elevators. Not here! Springfield has a lot of Violence and drug activity and I am surprised that MGM built a casino there. They should have kept their brand at Foxwoods. Inside the casino the layout is pretty tight, slot machines are very close together. We didn't try any restaurants because we had just come from dinner. We didn't stay long - didn't like the vibe. Most likey won't go back. Seriously - sketchy. Other reviewers are right.

Such a cute place and very affordable. It was a little tricky to find at first since the address…read moreis common so we went to another 20 Springfield but when I called, Marci (the owner) picked up and was able to assist with directions. There's plenty of parking in the back and check-in was easy. There's no lobby or reception area per se but Marci gave us the code for the back door and for our room. Each room is uniquely themed. We stayed in the Gamma Green room which had a large TV, hulk related memorabilia, and a random aquarium. There wasn't a light above the shower which should probably get installed or fixed. Breakfast is only from 8:30 to 9:30. For breakfast, she made cheesy eggs with a pumpkin trifle and a cheesy omelet with a blueberry muffin/trifle. I sensed a theme in the breakfasts but everything was delicious, especially the blueberry. I loved her selection of mugs too.

A quaint option for travelers looking for a touch of New England charm coupled with a hint of…read moreunique hospitality. The Inn consists of eight rooms over three floors, each with its own distinct theme. Guests are provided with a keypad code to enter the Inn, along with their own separate code to enter their room. There are no key cards or fobs. The schlage doors will lock about 15 seconds after opening. A second, mechanical top lock is also provided. Water pressure is good in the showers. Rooms look a little smaller in person than on some booking sites. I did see there were no evacuation routes posted in the event of an emergency, although fire extinguishers and smoke alarms were present. The owner lives adjacently to the Inn, and welcomes guests beginning at 830a with an excellent casserole breakfast consisting of eggs, sausage and a cranberry muffin confection that was simply outstanding. There is a children's hospital across the street but don't let that fool you. You will sleep soundly enough. The property looks as if they are planning some renovations in the future. I stayed here while attending the Amherst Railway Train Show, as it is located conveniently near the Big E. A cute and hip choice vs. franchise locations in the area. I recommend and will return.

Do not waste your money at this hotel. Very old. Very basic. Very motel 6 vibes. Not demure. For…read morethis to be a Marriott property, I was baffled at the lack of professionalism, cleanliness, and service. And don't even think about emailing the general manager, he will try to throw Marriott points at you that compensate for nothing. As of now, it's been 3 weeks and I still haven't received the additional 10k points for the substandard lodging.

The hotel itself is nice, the beds are comfy (wish they had different pillows - only soft, no…read moremedium or firm) but the real issue was "privacy". Whenever I ordered food to be delivered, they would stop the delivery in its tracks and I had to go to the front desk instead. When I questioned why the delivery wasn't being allowed to do the job I paid for, their excuse was that they "value the privacy of the guests". If I valued my privacy, I wouldn't have given out my room number for delivery. I had to just hope no one took my food or mixed up our meals. No microwaves in the room either, which is always a bummer.

Excellent is the only word to describe it here. Diana who manages the water park is the MOST…read morehelpful person I have come across in years I have worked retail (Conv/stores and restaurants) for decades and she is remarkable, truly. I'd highly recommend this place. The hotel was clean, front desk people as well were very nice

Booked this hotel last minute for my daughters birthday solely due to 'Water Park Now Open" on a…read morebooking site and it's proximity to 6 Flags New England. Should have checked Yelp first. Show up after working all day and a 2 hour drive, Otherwise I would have turned around and done something another weekend. The rundown outside sums up what you'll see on the inside. Unkempt grounds, dirty windows, weird parking areas....You're not allowed to park out front. Come in at 3pm. Woman sees me then walks away... stood there a good 10 minutes under a flickering light that would cause a seizure before another woman checked me in.... Only to learn that the indoor water park is NOT open. I drive around the building to my parking area.... garbage everywhere, windows are filthy, you can see that many of the drapes are stained and worn from the outside. Inside it doesn't get much better. You walk through the door and there's a musty odour. My door didn't fully close... Kind of makes you wonder how many times it was kicked in? Windows are dirty, drapes are torn and stained, cracks in the walls, wallpaper peeling off, air conditioner was on but none of the buttons worked - - I literally had to unplug it. Crumbs inside the drawers.... I made it a point to pull apart the bed (convinced there is probably bed bugs) Luckily I did not find any, but doesn't mean there's not fleas because I definitely feel itchy. Bathroom appeared clean - - Glad we are up-to-date on our tetanus inoculations in the event we cut ourselves on the rusty metal broken toilet paper holder. This $**** hole cost $411 for 2 nights.

An excellent choice for our third night in Massachusetts. Hampton inn is the home of Hilton…read moreHeavenly Beds. I expect that and get it. Quiet room and a guest laundry on site on our floor. So easy to take care of business while we are here. We are prob going back to the Brimfield antique show tomorrow, long day, we may come back for another night. We ll see. Update The night went well. The included breakfast was nice but not hot and no microwave. The coffee was light roast So I ll be at Starbucks next. So a 8 out of 10.

Marcus Was very nice! He was welcoming and very helpful! Thank you Marcus! The entire staff was…read morewonderful, Marcus just stood out to me because he was very nice.

Very nice! No road noise despite being right off I-90. Staff at desk were professional, knew…read moretheir stuff, and were nice. Large lobby with fireplace & TV, "office" and breakfast areas. TV & wifi very good and we both fell asleep fast and slept well! (that never happens). Coffee fine and breakfast had better than average options. Hotel eggs but salsa and tiny bottles of hotsauce were available! For oatmeal there was an excellent topping station with walnuts And almonds, plus strawberry compote and mango sauce, yum! King studio Room 303 was spacious and clean, smelled clean. Only drawback was no fan in bathroom, right next to bedroom. My favorite touch was the mini basketball court! Note: they take a small security deposit at checkin - not $1000 like it said on Booking dot com.

This is my second time staying at this hotel. I stayed here two years ago, October 24. It's a great…read morehotel if you have to spend more than a day and you are with a group of people. so there were three of us in the room and we were there for an event that was weekend long and it's great because you'll have a a refrigerator to store your food and your kitchen so that you can prepare things you need not only in the room but for events we were attending so that was great. The service is great. They have a really good breakfast in the morning downstairs French toast and eggs, fruit, yogurt and do much more you can make your own waffle. There is coffee and tea all day long and again the service at the front desk is great they help with information and directions. It was superb. We really enjoyed our stay. We will be back in October. The only downside is that the room smelled stale and the television in the living room didn't work.