We have stayed at multiple inns and none compare to the experience my family and I had at this one! The staff was all so wonderful but especially Josh! He truly went above and beyond to make sure we were comfortable and enjoyed our stay! From the adults to the four legged member of our family! He was very quick, attentive, and informative! From information concerning the property it's self to adventures and restaurants near by! He made sure my children had water while working out and came to check on us in the pool to make sure we had towels! He truly was a great part of our stay and the last night we got to meet Amy and Larry who were wonderful as well! My family and I agree as long as Josh is an employee at this Hampton inn we will be back frequently to stay and visit family more often! read more

This hotel is a reincarnation of a Holiday Inn with attractive redecoration. The lobby and dining area are bright and welcoming. Rooms have a lot of outlets and USB ports, but my room had a large desk lamp on the computer table instead of a floor lamp next to the chair. There is only one elevator in the hotel, and it's somewhat slow. If you have mobility issues, you may want to stay on the first floor just in case you are concerned about the elevator (no problems while I was there). The room was quiet, and temperature control was both accurate and also quiet. In the bathroom, there's a plug-in nightlight which you can remove if it's too bright. The shower surround was chipped and cracked in places, and the liquids had not been refilled before my stay, though there was enough there for my one night here. The biggest nuisance was the TV. The mount was a bit loose, and the TV rattled on the wall when I walked by. The cable attachment on the back also emitted a blue light on the top, and when the lights were out, this produced a somewhat large blue-white glow on the wall and ceiling, forcing me to find some way to cover the light. Once I did that the room was dark and quiet, and the bed was very comfortable. The breakfast area is large, with a nearby coffee station open 24/7. I think a few smaller tables would be more convenient than the large ones typically not completely full by guests. Breakfast included a waffle station, a crock of oatmeal, a hot tray with potatoes, bacon (somewhat greasy), and the folded over cheese omelets. A pastry stand was nearby with a toaster. The kitchen area was very well maintained. My stay here was generally good, and the hotel is quite convenient to the Mass Pike. read more

Overall a decent hotel! Stayed one night and our room was clean. The hotel was clean and breakfast was good! There was a hockey tournament going on so there was a lot of kids running around late at night slamming doors. Overall not bad and would stay again read more

I've stayed in this hotel for the past two weeks. The staff are like spoiled little kids who can't be bothered to do the job they're being paid for. I had to beg for towels at the front desk. They gave me attitude like I'm stealing towels. I got no housekeeping service the last week I was here. But the first week they came every other day. So I've been living in trash and a pile of dirty towels. The draws in the room had food left in them. I had to clean them myself so I can put my clean clothes in them. In fact I've not seen one housekeeper doing anything this week in the entire hotel. They also don't wash the comforters. They're all stained with bodily fluids from the last 100 people sleeping on them. I should have slept in my car. The hotel is a great place for the homeless to go BM though. read more

I had a great stay here. My room was very clean and spacious. Larry at the front desk was extremely kind and helpful during my stay. Breakfast was delicious! I would definitely come back here again. read more

Absolutely a diamond in the rough of Westfield. The Manager who doesn't hide in office. Is very approachable and knowledgeable. He has put together an amazing staff from the front desk, to the wonderful ladies who clean the rooms, even the breakfast guy is cool. I'm in Westfield every 2 weeks I would think of staying anywhere else. Highly recommend! read more

Definitely over priced for the quality I received. The office chair had chocolate meted on the seat. I cleaned it off. I was not informed they did not do daily cleaning. So when we came back to our room I waited for a maid to finish her 10 minute personal phone call I was told they ran out and they would bring us more. The elevator need adjusting as it keeps closing on guests. I got a bruise on my arm as it doesn't stop until it hits something hard. I believe this is a safety issue. Would not stay again!! read more

Formerly a Holiday Inn Express. Relatively convenient location off the Mass Pike, about halfway between BDL and Amherst. When we checked in, our room smelled of residual cigarette smoke (even though the room, and I think the whole property, is supposed to be non-smoking) and a heavy dose of air freshener. The room lighting was very dim, the window shade didn't work, and there were people having a party in the back parking lot with loud music. We asked to change rooms, and the desk agent was courteous and accommodating and moved us up to a room on the 3rd floor, where the party was less noticeable, the room didn't smell, and the shade worked--though the lighting was still badly inadequate. Breakfast was fine--pretty standard for a Hampton. There was a microwave in the breakfast area, which was helpful because we had some leftovers to reheat for lunch one day. The biggest issue with the hotel is that it seems to attract a clientele that is there to smoke (tobacco and weed) and to party. The whole first floor reeked of cigarette smoke and industrial air freshener (it wasn't just the first room we were in), the elevators and other hallways often smelled of pot, and often the smell of either pot or cigarettes would waft into the bathroom through the vents. The party that was going on out back when we checked in continued until around 10, and then resumed at about 2 in the morning as a half-party-half-fight. Quite a bit of the clientele seemed to always be walking around baked. At one point I walked out to get something from my car, and one of the guests on the first floor had left his room shade open. He appeared to be passed out on his bed (at about 8 in the evening) and the room was filled with open bottles of hard liquor. I get that a hotel can't necessarily control who stays there, but my impression is that it is not a typical business and family traveler sort of place. I also realize that pot is legal in Mass, and it is very hard for a place to stop guests from smoking if they are inclined to do so, but we were in a similarly priced hotel in Chicopee a month prior and had no problems with this sort of stuff. It is perhaps not a coincidence that there is a dispensary right across the street. Maybe we caught the hotel on a bad weekend, but I will not stay there again. read more