I would rate this more 3.5. my experience was actually better than I thought it would be since there aren't many other options here at the marriott and not great places to eat. you must make reservations at the desk and the time you make cannot be changed even though there is literally nobody at the restaurant. we tried to come in earlier because we were hungry and was denied until our time. food: -sea bass tasted worse than it looked. it had a very fishy taste and i barely ate it - short ribs: taste was decent but a little tough and had tons of fatty pieces. -crispy pork belly: the best of the entrees. they were perfectly crispy and probably could have used a little more seasoning. i didn't really like that they paired with sweet potato puree -elotes: these were good but tasted like they threw 5 stick of butter in it -taro chips: best thing in the menu! we got 2 more orders of this -crème brûlée: i was so sure i wouldn't like this since they had so many extra toppings on it like marshmallow and whip cream but we really enjoyed this dessert! our server was fantastic ! read more

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This was a chef's table dinner experience! Service was excellent, the environment very refined, and food was very good. For appetizers, mussels & calamari; fresh and tasty, and a Poi Vichyssoisse, a taro cold soup, very good. Both main courses were great, a medium-rare ribeye and a rare ahi steak, accompanied by sautéed veggies, mushrooms, and taro chips. Creme brûlée and a flipped a flipped pineapple cake a la mode for desserts, and excellent ending to a great dinner. My only reservation some of the dishes were not served a the right temperature, still a great dinner experience. read more

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We ate dinner here our second night at the JW. The JW and regular Marriott are accessible by a walkway, and the Hana is located in the regular Marriott. The service was accomodating but the food could be better. They had hula dancers (both men and women) in the middle of our meal. I thought the whole thing was rather cheesy and unnecessary. I would like to see more attention to the food and less on the stuff that ultimately does not matter much. I was drinking margaritas and they were tasty but were not very strong. I started with poke and the first bite was really fishy, not at all the clean flavor that you get in Hawaii. It comes with a lot of ginger so once I stirred it all together the fish taste went away, but still, poke should not taste fishy. I had the sea bass and it was cooked perfectly, moist and tender. But it lacked any flavor whatsoever. It needs a sauce or something. The beet salad was really good but the wife did not like hers because the quinoa was crunchy and she said it reminded her of eating sand. But I did not mind and liked the textural contrast. The wife had lamb chops and did not like them at all. The meat was tender but had no flavor. There was supposedly a citrus marinade but it did not work. At least the kid loved her spaghetti, she ate the whole bowl and that is saying something for a picky eater. This is probably the one restaurant that we would not return to when we visit Cancun again. With drinks and tip the bill was over $200 USD and I would say it was not worth the money. read more

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Mediocre at best. As Marriott's newest restaurant in the hotel zone or Cancun I had high hopes for this restaurant. Hana is very confusing to me, it's a Polynesian restaurant named after a part of Maui that has Maori dancing according to the staff. The burning of Paolo Santo was just disturbing to me. The food was expensive but portions were very small and the entrees didn't really have any sides to them at all. Waitstaff wasn't very attentive at dinner and especially not at breakfast. For dinner we started with the kava shrimp which deserves a star, though I would have preferred the shrimp to be served sans shell but it was good regardless. For my main entree I had the Huli huli chicken, it was was underseasoned. Breakfast I had the lobster eggs Benedict, there was minimal lobster and even though I asked for a soft poach the eggs were overcooked. The dish lacked seasoning. Overall I am very disappointed in my dining experiences with the Marriott. read more

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I've been here twice for the buffet breakfast and once for dinner in the past 3 days. There is an over abundance of employees. My experience has greatly been based upon the waiters I had. First breakfast, Manuel was great. Attentive. Pleasant. Efficient. I am not a big breakfast person & usually have tortilla chips with refried beans and 3 pieces of bacon. I also pay extra for a Coke. Bill was $22. This morning, I had a different waiter. He was not attentive. I had the exact same breakfast & it was $34. That was roughly $4 each tortilla chip. He also left the bill and a pen on the table before I had taken my first bite. He didn't even bother to put it into a folder. Dinner was very good. I had the lobster. Portion was small & again, I am not a big eater. Service at dinner was friendly & attentive. It took a long time for food to appear. The Polynesian show was maybe 5 minutes in the outside area. Lobster with the cheesecake dessert and a Coke was $50. I find it strange to have a Polynesian restaurant in Cancun. The menu offerings are pretty limited. I think if you ate here more than a few nights, you would be bored with the offerings. read more

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My husband and I came here twice. Once for the buffet breakfast and then another for dinner. For the breakfast buffet, they have so many choices, including meats, fruits, breads, etc. We got to sit outside and it was such a nice view and weather. For dinner, we got so many different dishes. The bread contained regular bread and taro bread and was delish. We were able to get more bread if we asked. Each dish we got was seasoned well and tasted great. I wish I could remember every dish name :( The service was wonderful! Our waiter checked up on us often and gave us great recommendations. If I come to Cancun again, I will definitely be back here' read more

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The only reason we had this dish is because we got 2 free Mai Tai. Otherwise, I wouldn't even bother to try this restaurant. The free Mai Tai is good, NOT great. They served this beautiful bread: taro mixed with regular bread with butter. Okay, this is pretty darn good. We weren't planning to eat dinner here, but we got a 2 free Mai Tai and our dinner reservation is at Porfirio's 8pm tonight. While we didn't want to fill up our appetite with this mediocre food, we still need a small snack before dinner. Hence, Szechuan Ribs was chosen. I think it's our biggest mistake. Me, being half Chinese and, a pretty damn cook, wondered if this dish is supposed to be authentic or fusion Szechuan-Mexican. If it's meant to be authentic, this failed MISERABLY, from all aspects. If this is meant to be fusion Szechuan, it's good, but still NOT GREAT. Let's dissect the why... 1. The texture of the ribs. It fell off the bone, it's great right? But it's not the right kind of 'falling off the bones'. It seemed the ribs were cooked using pressure cooker and way cooked too long. Had this been cooked with a grill or smoker and marinated with Szechuan sauce prior to grilling, the result would be so much different. 2. The flavor of the pork. Aahhh,... since this is meant to be Polynesian-Szechuan, that explains the plain flavor. The chef made a spicy sauce on the side and it's supposed to be spicy but it's not. read more

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The service was well coordinated from beginning to end of our dinner service. The New York's and side dishes were Terrific and my surf and turf was perfectly prepared. This is my favorite dining experiences while staying at JW Marriott. The fun entertainment was really fun to watch. read more

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Best part of my experience was the service Food wasn't bad Cute space too! Loved the bread very much! read more

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This place was good if ordered off menu, most dishes were overpriced. The servers were a little in your face sometimes. Buffet BF comes out to be $30 pp. and you can get a lot of food; but it just don't hit right.. like the croissant or sandwich with fresh latte at the cafe nearby for 1/3 price read more

Buffet breakfast was okay but pricey. Dinner is good but pricey as expected from a resort restaurant. Small portions but not bad. Loud knock off Polynesian shows every thirty or forty minutes. I just want my food but it took forever for it to come so I was stuck watching at least three read more

We stayed at the Cancun Marriott and this is one of the restaurants in the lobby area. This restaurant has two levels and an amazing view of the ocean. You can sit inside in the AC or on the outdoor patio. The wait staff is excellent, specifically Erick and Alan went above and beyond. The food was delicious. They served bread with a wonderful butter/garlic/unknown mix of loveliness. We followed that with a delicious tomato and palm heart salad and pork in a cabbage wrap. Between 5-6 they serve samples of one of the dishes and one of the alcoholic drinks in the lobby. We thought that was fun too. Last time we were in Cancun, we stayed at RIU. This hotel, location, restaurant, and beach are FAR superior. read more

This place has amazing decor and ambiance. I brought my girlfriend with me to Cancun and we stopped at Hana on our last night here. I can say the place has amazing decor and ambiance. The cocktail menu is small but enough to make you order something. I had the Moko and my girlfriend had the Tiki Mai Tai- both were lovely. For food I went with the Chilean sea bass and my girlfriend had the Mahi steak. I loved my dish but she wasn't too impress with hers so I'd try something else. Also, there was a Polynesian performance show that really took me by surprise. I didn't know they had this planned. Overall, 4 out of 5. I wish the mahi steak was better but I would come again! Cheers! - Fernando D. read more

Hana Polynesian Grill - Sea bass with mango and asparagus - Breakfast & Brunch Near Me - Cancún, ROO

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Very slow/scrambled service and food is just OK/way overpriced. Recommend going to one of the other Marriott restaurants instead. Like someone else said, out of all of them this was our least favorite. Entertainment is the only unique thing here, and even that was just OK/pretty cheesy. read more

Loved this place: it's brand new. Ambiance is modern, with Polynesian vibes. They have 2 dance shows at 6.45 and the second maybe around 9? They didn't really have vegetarian options besides salad. So I ordered a salad which was yummy, and seafood bisque which was also amazing. My husband had meat and loved it. They apparently have a breakfast buffet. Oh and we had chocolate cake it was a massive slice so be prepared to share. That bread they bring is probably the best bread I've ever had. Wish I took a pic. read more

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We came in after a long flight. Costco Travel screwed up our hotel reservations and we were starved. Normally, we don't eat at the hotel restaurants, but this place was new and we had two drink coupons from the hotel for checking in. It was desperation time. This place is literally in the Marriott Cancun lobby. The service was really great, the Mai Tais saved the start of the trip from being a total disaster. The Huli Huli chicken is good, the sea bass was great, and the bread. That bread. Mic drop. The views from the patio, looking at people at the pool and the beach, it's all good after a long day of travel. The meal prices were not bad, it's hard to say amazing things about any hotel restaurant. They are meant to be decent but expensive. This place, however, just hit the spot, and is recommended. read more

All the staff were very friendly & helpful. The food was delicious. The short rib melted in my mouth & I could remove it from the bone with a fork. The show starts just after 7. It's very entertaining. read more

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This place is dinner and entertainment!!! Hawaiian dancers women and men came out of nowhere, it was amazing. To be honest the Mezcal drink was indeed smoky, so smoky that it was like drinking a chimney fire. I did not like it at all. We ordered the clams, beet salad, lamb, and the ribeye. The clams were very flavorful but the meat was decimated, even so that I wonder if I'm going to be ok in 8 hours. The beet salad was the best I've ever had, the optime of eye candy! I ordered the lamb medium but it came out a little too soon. The ribeye was supposed to be medium but came out very raw. So raw that the first cut was bloody. So we had to send it back for some more cooking. Overall it's a very tourist appealing restaurant inside the Marriott Cancun Resort. The music was like being in a club... Overall it is a great vacation eatery, just not the finest dining. read more

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Dinner was delicious. The shortrib looks like the flinstones oicked it out. Its huge! Very good. Does not come with any sides, which is common for restaurants in the area. The stuffed lobster was pretty good. Sausage stuffing was flavorful. Beet salad was delicious! I didn't really taste any smokiness as the title suggests but still so good. Sweet beets with tangy goat cheese and peppery arugula! Let me tell you about that bread yall! Some of the best ive had... hot, fresh, a little crisp on the bottom, and melts in your mouth. Sweetness from taro was perfect balance with the butter. Theres parm and macadamia nuts on top. Dying for me. Service was good and the view is beautiful. Good music and atmosphere. The breakfast was not great. We had ordered to go for our room. Standard hotel like waffles (freezing cold margarine with it) and chilaquilas was cold and bland. We paid a ton so not worth it. Only reason for 3 stars. read more

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Their drinks were great and strong. The food was also competitively priced for what you get. The service in the bar was much more friendly than the service downstairs. read more

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Worst experience we've had after 5 nights at the JW Marriott. The dinner buffet is very overpriced at 1700 pesos per person plus tips (they didn't tell us until we were seated. Many families left right away. We should have...) Our family of 4 had way better experience at Gustino the night before with better food and service. My teenagers voted Hana the worst hands down! read more

Wow I wasn't expecting much from this restaurant but I was pleasantly surprised. Every single entree they provided us blew us away. First, the bread that they serve as an appetizer with their butter was amazing. It was soft and delicious, and accented by the butter which I assume is housemade/prepared. We also got appetizers, including the shrimp and octopus. Both were prepared well. The shrimp was seasoned well and had great flavors. I also got the chowder. It wasn't like a traditional clam chowder but it was delicious and there were so many different types of seafood in the chowder. I personally wasn't a fan of the lobster. The dish itself had a subtle sweet taste, and I'm used to savory foods. However, the ribs were well made. The servers were attentive and provided us with so much sauce and condiments when we asked. They were also entertaining, and joked around with us. Definitely made our vacation better. Lastly, they surprised us with a show! The performers were enthusiastic and it was a pleasant surprise! read more

Great hidden gem! Ask for the table on the outside patio, the ambiance is beautiful. Food is fantastic and there's a great kids menu also! There's a performance every 40 min or so, the kids love it. Great family option and good vibes all around! read more

Hana Polynesian Grill - "Keiki" Kid's Menu - Breakfast & Brunch Near Me - Cancún, ROO

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Nice decor and entertainment. Friendly staff. Small portions for the price. Worst part was they missed one of our initial orders. Then 6 different staff came to find out at different times what we were missing and over the next hour, we still didn't get our food! Will not go back! read more

Went there for breakfast. Tex-mex buffet with quite a wide range of selections. Decent food quality.