My dad had a solid experience with Andrew the handsome south African gentlemen. Got his car. Got…read morehis deal and we were done.

Normally I would never give a challenging dealer another shot. GM still working here and had…read moreasked for second chance. I tried to obtain his business email thru their chat and employee contact and they demand call. Call ???? Is this 1984 ??? This business needs a serious revamp to bring it into 2026. Clients don't want to play on phone and spend hours in a stealership, they want a quick retail experience. I'd rather buy a unit from CarMax at full asking price than deal with this type of old school behavior.

I would give them zero if it was possible. Dropped my car off Monday for a Tuesday a.m…read more appointment. No response back from the dealership Tuesday until I called at 4:25 p.m. I got the service advisor Chris who explained to me that it'd been dispatched to a technician but he was waiting for a diagnosis. I called back another day later (Wednesday) at 4:25 p.m. got Chris again and he explained to me that it was dispatched to a technician but he was waiting for a diagnosis. I told him of this is what he told me yesterday and what were they doing with my car for the last two days. The answer is nothing. Chris's response to me was is that "sir there were other appointments that came in before your car". So I said to him so Chris does this mean you're that far backed up? He said unfortunately yes. So since they haven't touched my car I'm going back to pick it up and taking it someplace else to have it worked on. I've also put in a call to their manager Alex. I'll report back and let you know if he actually responds. Based on how this company operates I was hesitant to take my vehicle there and now I should've let my gut instinct guide me. Don't bother going there horrible place.

On July 24, 2025, I took my 2015 Chrysler 200C AWD (112,303 miles) to DARCARS Orange Park Chrysler…read moreDodge Jeep Ram (Jacksonville, FL) for a simple inspection. Service Director Bradley Gardner and Service Advisor Michael Bass initiated what became a pattern of fraud, deception, and negligence. Initially, two inspection forms were completed -- one falsely reporting no issues to position me for a future warranty sale, and another acknowledging problems after the fact. During testing, Mr. Gardner performed a combustion test that caused a coolant explosion, draining the reservoir. The dealership later refilled it improperly with concentrated coolant, contrary to Chrysler standards. Despite my vehicle being fully operable at drop-off, it was returned with engine damage, contaminated coolant, broken components, and recurring warning lights. Serious unsafe suspension and steering concerns. Between July 31 and September 18, 2025, DARCARS generated multiple invoices totaling over $12,000 (Invoices PQ92544C6R, PQ92654C6R, and C6CS512209). Internal documentation shows invoice alterations, removal of repair notes, and unauthorized submission of false data to Mopar Vehicle Protection (MVP). Emails dated August 8-19, 2025 reveal Mopar's notification that my warranty was canceled without my consent -- information the dealership withheld. Subsequent communications with Mr. Gardner and Mr. Bass went ignored. I have 64 supporting exhibits including photos of the coolant contamination, damaged manifold, missing clips, altered invoices, and diagnostic reports confirming ongoing engine codes as well as audio recordings of all interactions. When questioned, General Manager Stephen Fulp admitted that "no work had been completed except for lifters and rockers on the front bank," contradicting written invoices sent to MVP. This inconsistency raises serious legal and ethical concerns. No work was performed just damage to my vehicle. After Stephen Fulp found out that they had been caught he attempted to change repair story got irritated, combative and then refused to talk and refused to assist even more. The dealership went to the extreme of now falsely accusing me of threatening them to refrain from dealing with the situation, taking accountability and responsibility for trashing my vehicle. I urge consumers to avoid this dealership and their service department. Their conduct reflects willful misrepresentation, falsification of records, and violations of consumer protection standards.

My wife and pups are hard on cars (beach, dog parks, etc, etc) so we're buying a gently used…read moreconvertible @every 3 years. Got to say, the experience with Audi Orange Park was awesome! Brad our salesperson was great and transparent on the pluses and minuses of the car. Finance guy was easy to work with - might be the easiest transaction I've ever had.....everybody there was friendly and helpful! As far as price - they gave me a more than fair price for my trade in and their add on packages (yes, I'm not nuts about them either - but everybody's got to make a buck, right?) actually seem to have some use/value. I travel a lot for work, and it's important to me that if I'm not around, my wife has a dependable car and a group of people who will take care of it and her needs. I think (hope) I've found that in Audi of Orange Park!

READ BEFORE BUYING HERE. I've been to many dealerships through my life. Mercedes, Porsche, Aston…read moreMartin. I came in because my son was wanting an Audi. I'm personally not an Audi fan but I wanted to surprise him with his dream car. I was taking a look at their sedans specifically the RS models. This sweet younger salesman came and gave me all the bells and whistles of the Audi. I was ready to go through, he set me up with his "manager" and let me say he is the worse person I've met while buying a car. he was bald and blue eyes with a funny physique. he criticized me and made weird comments that made me uncomfortable and was pretty much down talking me like I was poor. Keep in mind I was only shopping for my 17 year old son. I looked him up and down and said I'm good, thanks and walked right out. To sum everything up if you want to be valued while buying a car i recommend going to a different Audi or not speaking to this guy.

After having spoke with 2 different technicians on two separate dates, and provided the same…read morediagnostic and quoted the same price both occasions, I had my car towed in on yesterday for service. Just now, I received a call from the service department, where the man I spoke with now states that I also need to pay for an additional diagnostic service. I asked why would I pay for a service I don't need, when two of his techs have already told me the issue, cost, and time it would take to fix the problem? He then proceeded to speak to me in mechanic jargon, asking me to "pick" which part of HIS job I'd like him to do. As a woman, it is insulting to think that I'd be profiled as some sort of easy target to gouge. I am a single mother and every penny spent is a necessary expense ONLY. I don't like the feeling of being handled or hustled by someone I'm ultimately supposed to instill with the trust of my family's safety. I still have not heard back about the diagnostic on my car. It's my understanding that they cannot start work on my car until I sign off on the work, and that can't happen until the diagnostic has been completed. I'm sure I'll have a storage charge on my final bill.

I don't know if it was the time of year, but this dealership seemed to have a low inventory of some…read morecar models. That didn't end up being a problem, and I found something that I liked with the help of the fantastic sales person, Maada. I didn't buy right away and Maada called later that same day with a better offer. When I returned a couple days later, management did not want to honor that offer. We did end up getting close enough for comfort with Maada's tireless assistance. Finance was awesome, and the whole process went very smoothly. Overall, Maada, John (I believe that was his name) in Finance, and general staff absolutely get five stars. Management drops that down to four.

I visited Keith Pierson Toyota on April 26, 2026, to purchase a 2026 Toyota Crown Signia through…read morethe Costco Auto Program. The sales team boasted that Keith Pierson is the only Costco-participating Toyota dealer between Miami and South Carolina, and closes some 300 Costco sales a month -- which makes what followed all the more troubling. Any meaningful discount was immediately negated by egregious "dealer required" add-ons that appear nowhere on the vehicle's MSRP window sticker. "Dealer Required" is a fiction -- it means the dealer pre-installed items on the lot and is attempting to make them non-negotiable. The Costco program compounds this: member pricing is presented as a fixed, pre-negotiated offer, which means these inflated add-ons are effectively laundered through Costco's brand as a take-it-or-leave-it package. The program that is supposed to protect members from dealer manipulation instead provides the mechanism for it. While the initial Costco vehicle discount was a respectable 8%, the "mandatory" Appearance Package added $3,993 to the transaction -- a dealer-installed item with a fair market value of perhaps $500 -- partially offset by a 15% Costco discount that only existed because of the inflated base price. A second "mandatory" Vehicle Accessories package retailed for $2,495, discounted to $1,996 through the Costco program. The practical result: the Costco vehicle and package "savings" of $5,323 were entirely consumed by $5,390 in manufactured add-ons. Even more egregious, the final pricing page inflated the car's "Market Value Selling Price" by $1,582.50 --to $60,800.95, a number that appears nowhere on the window sticker -- then subtracted that same amount -- except for $1! -- as a "discount" to make the total Costco savings appear to be $6,904.57. The vehicle price didn't change by a single dollar. They simply added a fictional number and then "removed" it. That is not a discount. That is fabrication. When I raised these concerns with one of the dealership's Costco agent the following day, he defended the add-ons with "every dealership does this." He sent a revised offer with the accessories package quietly removed but the appearance package retained, and assured me no better price was available elsewhere. I purchased the identical vehicle -- same factory spec, same MSRP -- from another Jacksonville Toyota dealer for $1,100 less than Keith Pierson's "best" revised Costco price. The Costco brand lends a veneer of legitimacy to this dealership that it does not deserve. Members reasonably assume the program protects them from exactly this kind of manipulation. It does not. Keith Pierson uses the Costco framework as a negotiating ceiling, not a floor -- and as the only Costco Toyota dealer in a large regional market, consumers have no program alternative. I'd encourage the Costco Auto Program to audit how dealer-required items interact with member pricing at this location. As written, the program provides cover for the very practices Costco members assume the program is designed to prevent.

They were very helpful by following me home and then taking me back to the dealership so I could…read morebring my old car home. I appreciated the fact they didn't try to sell me a warranty. Steve, the sales manager offered to do a minor repair on my old car but they didn't have the staff to do it on a Saturday. He was very helpful. The reason they didn't get 5 stars is that damn "Dealer fee". Arguing that it is one of the lowest doesn't make it right. It is just extra profit and I wish all dealers would just admit that they take advantage of the public by charging it. It was $689.50 or about 8% of the cost of the used car I bought. Overall a positive experience.

We had a very disappointing experience at this Mazda dealership's service department today,…read more2/24/2026 at approximately 4:30 PM, with a new team member, Darren Carlson (who, according to the dealership's instagram page, started in September). My father went in to inquire about a recall on his vehicle. He does not speak English fluently and was doing his best to explain his question. Instead of assisting him professionally, Darren responded in a rude and condescending tone, including saying, "Was that a question or a statement?" Rather than clarifying or asking follow-up questions, he appeared impatient and dismissive, seemingly more concerned and focused on his computer or whatever else he was doing than on helping my father. When I joined via FaceTime to help translate and explain the situation, I was initially told he did not need to speak to me. Although he eventually listened, his tone remained condescending while explaining that there would be a diagnostic fee unless covered under warranty. I made it clear that I understood and the issue was not the fee, it was the lack of respect. When we asked for availability, he began to provide dates. However, after requesting his business card and his manager's contact information, his demeanor changed. He provided his card but did not give manager information. Only after I directly addressed his behavior and stated that he was being rude and disrespectful did his attitude shift and he became apologetic and willing to schedule the appointment. Respect should not be conditional upon confrontation. No customer, especially someone navigating a language barrier, should be treated in a dismissive or condescending manner. The interaction felt unprofessional and discriminatory. If this is the representation of Mazda then, it's best to go elsewhere. I hope management takes this seriously and ensures all customers are treated with professionalism and respect.

If I could give zero stars, I would. My experience with this dealership has been disappointing in…read moreepic proportions and has dragged on for more than five months with no real resolution in sight. What was supposed to be a straightforward vehicle purchase turned into an exhausting cycle of miscommunication, delays, and outright indifference. From the moment I drove off the lot, I reported an issue with the vehicle--an issue that should have been addressed next day or couple days. Instead, I've been stuck in a never-ending loop of "we're looking into it," or "someone will call you back." Spoiler: they rarely did. I've made multiple visits, spent countless hours waiting, and repeated the same explanations over and over, yet the dealership still failed to resolve a problem that should not have taken anywhere near this long. What makes it worse is the complete lack of ownership and urgency. Five months later, I'm still dealing with the exact same issue, as if my time and safety mean nothing. My husband who is ill and going through quite the journey has spent tireless hours on this and has actually bookmarked time in his day, everyday, to address this. Not good use of someone's time who is not blessed with much of it.... A dealership's responsibility doesn't end after the sale, but based on my experience, this one seems to disappear the moment you sign the paperwork. The customer service was inconsistent at best and dismissive at worst, and the overall experience was the most frustrating I've ever had with any automotive provider. If you value your time, your vehicle, and your sanity, think carefully before doing business here. My hope is that no one else has to endure what I've gone through.

DAY 132 Matter remains unresolved. Authorized dealership…read moreissued engine replacement estimate of $29,141.89 (engine repair only). Requested documentation and formal responses remain pending. DAY 100 Vehicle remained in dealership custody and inoperable. Outstanding items included: * Executed extended service contract * Contract enrollment documentation * Additional inspection reports referenced by warranty administrator * Diagnostic findings after January 5 * Confirmation of vehicle preservation status Key timeline prior to Day 100: * Dec 2025 - Vehicle delivered for diagnosis of valvetrain failure symptoms * Dec 28, 2025 - First inspection report from warranty administrator provided * Jan 5, 2026 - Parts estimate, borescope image, and technician diagnosis provided; authorization requested * Jan 7, 2026 - Dealership stated remaining service contract pages were in finance file * Feb 13, 2026 - Dealership stated in writing they were not present during original transaction and could only assume details DAY 93 Vehicle in dealership custody Inoperable Repair not initiated Claim decision not issued Inspection reports incomplete Warranty contract incomplete DAY 68 Consumer documentation site under development for publication of timeline and records. DAY 65 Dealership response did not address repair timeline, incomplete documentation requests, or warranty discrepancies. Vehicle remained out of service. DAY 36 Vehicle at dealership over one month. Repair initially described as minor. Subsequent documentation referenced internal engine damage. Replacement engine listed on estimate and reported on backorder. Inspection materials provided incrementally following written requests. DAY 32 Vehicle remained at dealership. Requests for documentation submitted to dealership and manufacturer. Warranty administrator identified as Fidelity Warranty Services. Matter unresolved.

We purchased our SUV new toward the end of the pandemic. We have all our service done at Lucas…read moreHonda. Usually it's about an hour or a bit less for a basic oil change. I'm not sure if Lucas Honda has changed their service policies or if it was just the service advisor I saw today. This time a basic oil change was about 80 minutes and might have been longer if I did actively question the time. My service advisor did not update me on the status of my vehicle, and a bit over an hour I started hunting him down for information. Apparently the service was taking this long because of the hand wash and vacuuming that is done as part of the oil change service. Unfortunately, the car wash left the windows pretty dirty. When I went to check out, the discount coupon I used was not applied to the account and I had to wait even longer for a manager to come over. He did make it right and applied a better coupon than the one I had. Bottom line - go with plenty to work on while waiting for your car.

Sketchy, pushy, and petty. Seems like they remove bad reviews on Google, too, and don't bother to…read morereply to them. There are other dealerships with far better ethics.

I've been to both Lexus dealers in the Jax area. Like them both for different reasons. I will say…read morethis dealership was faster in providing services, but it wasn't during a holiday, so not totally comparable. I didn't know what to expect after calling to request service asked for a specific service and they responded via email with another service not requested. No one ever called me back after I lvmm. Anyway, everyone was friendly and nice. They employ people with all abilities which I can appreciate and loved! It's much cleaner, less traffic, and quiet enough to take work calls and meetings. They also offer breakfast and lunch. Good and free which I appreciate after spending so much money on maintenance service. However, the aunties & uncles at the other dealers throw down like they're top tier chefs. This was the basics. Again, free and tasty. Also offering a variety of beverages. My service advisor provided top notch services. Explained in great detail what maintenance my car needed for the 130k check. Didn't over or under sell anything. Coupons are available online.

I brought my car here for its first maintenance appointment, and this dealership is truly stellar!…read moreFrom the moment I pulled up to the valet area, the level of service and efficiency provided truly set a standard of excellence. The comfort and care of the staff accompanied by the amenities truly doesn't get better. My service consultant, Robert was exemplary as well. He was knowledgeable yet straight to the point, making the process a breeze. I informed him that I planned on going shopping and exploring in the city and he said, "That's fine. I'll call you when your car is ready, just come back before 6pm when we close." As promised, Robert called me about an hour later, and when I returned, the check-out process was seamless too. Though this dealership is about 2.5 hours away, I think it may be worth the drive moving forward based on the quality of service provided!

I requested cancellation of GAP and other F&I products beginning January 29 and followed up…read morerepeatedly for months. I was repeatedly told the cancellation had been submitted. In May, the dealership acknowledged internally that the request had never actually been processed. By that point, the vehicle had already been traded and paid off for months, and I was then asked for documentation that was no longer reasonably available due to the dealership's delay. I have screenshots and records documenting the repeated cancellation requests and responses from staff confirming they would process them. Friendly during the sale process, but extremely difficult to work with afterward regarding cancellation and refund requests.

If you want to buy an unreliable car with a subpar dealership with horrible management, this is the…read moreplace for you. Despite buying new, our car spent almost as much time in the service department as it did with us. To make matters worse, there were numerous broken promises, lies and unreturned calls. However, this happened at all levels from finance (Lucas), service, all the way up to the general manager (Mark). This Infiniti dealership is worthless, unprofessional, and it's a disgraceful way to run a business. We sold our Infiniti QX 60 after 9 months. We needed to get rid of all the foolishness that that's going on at the dealership. Do yourself a favor, and buy elsewhere.