The salesmen could not have been less interested. Kept asking what car I wanted appraised. I came…read moreto buy a car! Turns out I was at the wrong CarMax. When Marcelo gave me the address for the right one, he gave me the wrong address! Intentionally, I am very sure. This was the WORST CarMax experience I have ever had. And we have bought more than 6 cars at different CarMax locations in FL.

Total incompetence. I had my 2020 BMW X1 appraised, and the "loaner" appraiser falsely claimed my…read moretailgate needed a repaint, when in reality, it was just dirty. When I pointed this out to the sales rep, she insisted that appraisers had told her it wouldn't affect the value; a blatant lie. Despite admitting their mistake, I was told they couldn't correct it in their "system." None of the appraisers would show me the supposed issue or explain why the error couldn't be fixed. When I asked for a manager, they conveniently "couldn't find him." This is nothing but a scam! Devaluing vehicles while refusing to provide proof or justification. I will never purchase from this shady dealership.

Was in a rear end accident with someone with really crappy insurance (ocean harbor). The guys at…read morevictor's did such an amazing job fixing my car up. It did take my car about three weeks to get back but only because the at-fault insurance company took FOREVER to respond. I'm sure I would've gotten my car back within a week if it wasn't for Ocean Harbor. Victor's body shop was so incredibly patient and extremely communicative. My car looks brand new. I am very appreciative of the great work they did.

I was sideswiped by a bus and insurance paid for this repair. Dent pulling was 10/10, did a great…read morejob returning the shape of the body panel. The paint job however was pretty bad on the fender... 4/10, it looks okay from 5ft but there's obvious signs of poor prep work, dirt getting painted over, and solid edges on the corners from them just laying the body panels on the ground while wet. Paint is already starting to chip on said panel within a day of picking up the car. Mechanical repair 3/10, returned the car to me with a bent shock just because "it passed alignment"... doesnt mean the shock isn't dangerous to drive on. I chose to go to this shop instead of a national chain with my insurance because i wanted to support a local business but I should have been more thorough in my inspection before pickup.

These are the best auto mechanics in the West! I had an auto emergency and Joel sent his mobile…read moremechanic ASAP. Angel was very professional and quick. I will be referring everyone I know and will be back for further maintenance and repairs.

These people are horrible my wife and i purchased a car here first wasn't clean took two weeks to…read moreget it clean then when we came back two weeks later we had problems with the car and they said oh well as is customer service is very poor felt like they didn't want to serve us tried to push us off until warranty was over and they did so now were stuck with a lemon do not shop here

This was good only to provide a car. However, the car had major repairs done over 3 year span, very…read morehigh interest rate. Stuck with bill over the value of the original price of car after turning in car. Not good business deal...

I have never been to an auto repair shop before that has such honest (such a rare trait these days)…read moreworking ppl. They will never scam you, over charge you (they do everything they can to save you money, even by paying cash vs. credit/debit). They are quick working and extremely professional. Hannah is the sweetest. Very knowledgeable about what work you're getting done and what else you may need. She shows you and explains, doesnt just tell you what ya need. I will NEVER take my car anywhere else ever!

I appreciate Al, Hanna, and Robert's attention to fix things the right way, and they have pride in…read moretheir work. (I had a oil leak and a bad fuel injector) I must also add that they are very kind, and they treat you like a person, not just a number.

I bought a car through Carlos and found out that there's still a lien on the car after I paid for…read moreit in its entirety.

Carlos Roca he is the best he will work hand on hand with you , not matter what your situation he…read morework for his client not for the lender if you need help find a good deal go with him . Is my second time , I'm happy with my deal

I had a very frustrating experience with this dealership after purchasing my Jeep Grand Cherokee…read more When I first bought the vehicle, I pointed out a leak and a faulty headlight. I was promised that both issues would be fixed before I picked the vehicle up two days after signing the paperwork. That didn't happen. It took an entire week for them to finally repair the leak, and the headlight wasn't fixed until two days after that. Once I finally picked up the vehicle and brought it home, I discovered yet another issue -- a leak in the driver-side floorboard. I had to bring the vehicle back again so they could repair that as well. A few months later, the air suspension warning light came on. I immediately brought the vehicle in expecting the repair to be covered under the "bumper to bumper" warranty that I was told I had purchased. That's when I found out that the warranty I was sold was not actually full coverage as it had been explained to me during and even after the purchase. Since then, I've had to bring the vehicle back four separate times because the air suspension issue still has not been resolved. On top of that, I've already spent about $500 on diagnostic and labor fees trying to figure out the problem. To make matters worse, the service manager admitted that this is the first vehicle with air suspension they have worked on. Despite that, they have refused to take the vehicle to or consult with a certified mechanic who has experience with these systems to properly diagnose and fix the issue. Overall, this experience has been extremely disappointing. Between the broken promises about repairs, the misleading explanation of the warranty, and the inability to properly diagnose a problem they admit they are unfamiliar with, I feel like I've been left dealing with ongoing issues and unnecessary costs. I would strongly encourage anyone considering buying a vehicle here to be very cautious and get everything in writing.

Stay far far away from this place. Carfax for the vehicle I went to look at said severe structural…read moredamage, and they had the balls to tell me that meant it just had some panels / body damage. Nothing with the frame. Also tried to charge almost 6K in fees, while again, having the balls to tell me I couldn't find a lower price within 500 miles. I literally got a bigger, nicer truck, with less miles and zero accidents for less money. Place is an absolute joke.