Useful location, very helpful staff, but always understaffed at the pharmacy. Ridiculous waits to…read moredrop off or pick up a prescription, just because there aren't enough people working there. Clearly, this part of Bridgeport is undeserved by pharmacies. Add staff! Also, pressure the BPD to rid the parking lot of the panhandler...there's always one.

I am a nurse who called the pharmacy for a pt who stated that this location did not receive the rx…read moreour provider sent. I was on hold for 30 minutes, because that apparently was the limited time a person can be on hold. While on hold, the phone was picked up and put on hold 6 times. So, not only did they inconvenience the pt who btw, was an infant that was in pain, now I'm taken out of my duties to address this issue because of their lack of competency or lack of employees. Suggestion: Either get more employees or set up a phone message system like CVS, where they actually call the pts back within a reasonable time. Please do better for our pts who NEED medication. Nurse JD

Unnecessarily slow, as well as rude and unwelcoming technicians in the pharmacy. Many other…read morepharmacies in the area, I have no use for this one anymore.

The pharmacy is closed on weekends. Are you kidding me? When I asked I was told that there was a…read moreshortage of pharmacists. I guess getting paid $50/hr for pushing a button is not enough? The pharmacy is rude and nobody knows what the other is doing. I was told a prescription was ready yesterday at 11am and when I stopped to pick up the script after work, I was told it wasn't ready. Get your head out of your ass and get on the same page with others. When I tried to get a bridge supply, they told me they couldn't do it. It's not that they could not do it, they wouldn't. They were absent the day customer service was being taught. I thought it would be nice to have a pharmacy located right next to my house but now I won't go in there to buy a candy bar.

The best Pharmacy in Fairfield and surrounding areas…read more Amazing caring staff. My husband has an enormous amount of medication he takes daily and they do all to make sure he has what he needs. We are extremely thankful to have them.

It is everything you want not only in a pharmacy, but retail in general. Incredibly helpful and…read morefriendly staff. Complete opposite of corporate pharmacies.

I love this pharmacy. Naga, the pharmacist, is wonderful...always willing to call my doctors when…read moretheir office screws up on a prescription and ready to answer any questions I have. After years of going to CVS, where it seemed every other re-fill was botched, late or put on old insurance it is a relief to work with Naga and her staff. I also love being able to do business with a LOCAL merchant.

This is the best pharmacy in the county. They are personable, professional and kind. Very organized…read moreand communicative.

So they don't have CVS or Walgreens pricing for their over-the-counter products; you DO, however,…read moreget great customer service at Lupe's. They are definitely not a big name store- they want to keep business, unlike chains who don't care about customer retention. Lupe's has all your standard pharmacy products and then some, including perfumed soaps, Burt's Bees, and even some Fairfield memorabilia. If you can't find what you're looking for, just ask and they can probably order it for you. If you have questions about your prescription, you can always ask one of the pharmacists, or speak with someone over the phone. They're one of the few family-owned businesses that has survived the chain brand explosion, because you can't get Lupe's service anywhere else.

Well, ordinarily I'd have great things to say abt this business but it took ONE very bad experience…read morefor me to write this one. I went there once in the early evening because CVS didn't have the medication in stock. I don't always use Lupes, but they have all my info etc. anyway, after abt 10 min the pharmacist came to me (with an attitude ) and said he won't fill it because I don't use them frequently enough (or something like that) I was shocked to say the least and said "you're really not going to fill this?" He made me feel like a criminal or something, it was very awkward. Needless to say, I never returned and NEVER WILL! # treatpeoplewithrespect!

The people who hang outside of the store asking for change make me nervous…read more One time I was inside of the store and didn't hear a cashier call for next in line and the guy behind me yelled at me and then tried to cut me. We ended up in a physical altercation and I had to shove him to get him out of my face. I know at the time, they had security because I saw him when I walked in. I don't know where he was when that happened though and the cashier pretended he didn't see anything. I go to the cvs in Trumbull to pick up my prescriptions because the line for the pharmacy here is ridiculous! No one greets you or asks if you need help finding anything. Even when you ask for help, it's like pulling teeth. However, I like the variety of items sold here. Because it's in an "urban" area I can find black hair care products that won't be in other cvs locations like Fairfield or Trumbull. I've also figured out how to get the most bang for my buck at cvs. I have a cvs card that gets coupons sent directly to it. I only shop when things are on sale. Then I use my earned extra bucks.

An absolutely terrible pharmacy. They never return the voicemails that have to be left. There are…read moreno shopping carts to use when shopping. Nothing that helps a person using a cane! After a 4 month use I went back to my original pharmacy which is Walgreens!

I was always owed medications. I switched pharmacy because of this. After switching to a different…read morepharmacy, I needed some refills and I was unable to get them at the new pharmacy. Idk if Madison pharmacy had charged my insurance for meds that they had not given me but I did go back to Madison pharmacy and made sure they gave me the meds they owed me. It was always something with them.

I've only heard wonderful things about this pharmacy from my community. I always hear that they're…read moreable to get medications in stock when other pharmacies are backordered. Unfortunately, I have did not have good experience here. One of the prescriptions that I usually get at my regular pharmacy was not available. I called Madison for assistance to see if they could get the medication. I was quoted a ridiculously high cost for this medication - a medication that is approved through my insurance for a $5 copay. The pharmacist told me that he would be able to get the medicine, BUT that it would cost me hundreds of dollars! This doesn't make any sense when it's a very low co-pay for me at any other pharmacy. He could not actually explain why the medicine was not covered at the regular $5 co-pay at Madison. All he kept saying is that the medication is expensive. Yes - it's expensive when you don't have insurance. But I have insurance and the medication is covered under it. This is quite alarming to me. I confirmed with my insurance company that I should be able to pick up the medication at Madison for $5. They confirmed this and even called the pharmacist to try to understand why they were quoting me hundreds of dollars. We thought maybe there was something that we were not understanding. When my insurance representative got back on the phone with me, he said that the pharmacist was claiming that he now suddenly could not get the medication (after he told me minutes before that he could). My insurance representative also said that the pharmacist seemed bothered and annoyed by the call, and tried to rush him off the phone - and also would not explain to him why their pricing was hundreds of dollars when it should've been meeting the insurance co-pay of $5. Something seems incredibly shady. For this reason, if you're able to get your prescription covered, I'm sure you'll enjoy the benefits that everybody talks about at this local pharmacy. But if you encounter something like what I encountered - beware. And call your prescription insurance company for cost verification before desperately handing over hundreds of dollars you don't have to. I hate to wonder, but In my opinion, it almost seems as though Madison was trying to price gauge (knowing the medication was unable to be obtained at my regular pharmacy) for their own benefit. Once they realized I was not willing to pay that ridiculous price, their tone suddenly changed, and then the medicine was suddenly no longer available to them. Something doesn't add up. I should add - in the past, I have had this same prescription filled at Madison a few times and never encountered this problem. And my insurance has not changed.

I used to go there when amy was there.She was fantastic for orthotics.No longer there, the owner…read moretook over.She didn't know what he's doing when I tried to explain the insurance policies.He got extremely mad and started combing.All kinds of names told me.I can go somewhere else.So I am

If I could give zero stars I would The customer service is disgusting people are nasty and rude…read morethey were not processing a prescription properly and if when the insurance company tried to tell them that they were doing it wrong they got nasty with the insurance company and and pretty much didn't care now they just don't want to be bothered with having to fill the prescription disgusting Customer Service I would avoid this Pharmacy at all costs

Best Pharmacy been going for years,i even moved out of Bridgeport 2hrs away in the same State…read morewouldn't go anywhere else Customer service is Top Notch always a pleasure to do my meds or any flu shots grab a snack Love it..

It's such an inconvenience to have your prescriptions at this pharmacy, they be taking days to fill…read moreit up

To busy to take the time to be at all friendly can't be bothered…read moreCan never reach by phone horrid service Why don't you hire people to answer the phone to greedy your chat service stinks

My experience at this store is in dealing with the pharmacy and specifically the pharmacist, Mike…read more I was in CT visiting family and had brought a medication I had to take daily, at the same time each day. When it was 7:30pm and I went to take my medication - (the medication switched to a new one as I became closer to delivery in my pregnancy and it was an injection), I realized the new medication was labeled and boxed as a "pre-loaded syringe" but was missing the needle to subcutaneously inject. After multiple calls to my doctor, my family realized this Walgreens location was one of the only pharmacies open late. My doctor hadn't realized a separate order was needed for the actual needles and then was with patients. It was nearing 9:15pm at this point, the pharmacy was closing at 10pm, and had multiple people in line and was working on a number of additional orders. In the midst of it all, Mike was happy to help. He reassured that he had needles in stock once the doctor called it in, walked us through the different size options, tried calling the doctor himself, and compared everything to the prior injection I'd been on. In reaching the doctor, we realized I could stay on the prior medication I'd been on for another night or two (not an easy medication to find itself), and Mike had it, and immediately prepared it for us. Earlier in the evening, my doctor said it was probably okay to go one night without the medication, but admitted when we spoke to her at the pharmacy that actually she was nervous telling us that. Given those comments and all of this being new territory with a new medication, Mike was so calm, reassuring, competent, and helpful. While it used to be protocol to counsel a patient on a new medication, that does not happen at my local Walgreens anymore. Mike went above and beyond the call of doing this.