Fast service, they were nice and straightforward to the point. The service advisors were one of the sweetest ladies and really nice to me. Their shop is clean and they have a really beautiful lobby. Would go there again read more

Do NOT take your car to get it inspected here. I took my car in and they told me the ball joints and subframe were bad which would cost over $1200 to fix. I told him to put a rejection sticker on it. The car cost about that so I told my husband we would just turn it in and get a new car. He said he just didn't think these things needed to be fixed so we took it to another car repair shop and didn't tell them why it was rejected. They passed the inspection and found nothing wrong. It makes me so mad that because I'm a lady, they tried to take advantage of me. read more

USE CAUTION !!! Mike the service manager is an unhappy disrespectful human being. The guy was rude and called me stupid and hung up in my face not once but 3 times and said "I have said goodbye did you hear that or are you stupid?" Those are his direct words, I brought an overage charge to his attention he tried to justify it by saying his tech had to put my car on the lift 2 times to do an alignment. I said how is that my fault, be cautious with this place they will overcharge you then disrespect you and bash you with derogatory statements. I asked to speak with the owner and he said I am done talking to you and hung up. read more

I had a diagnostic done on my car today 04/29/24 and when I called back to get information the call started off great with information that I did not know about my car and the call initially confused me the way it ended. I spoke with Bobby Joe and she was pleasant when giving me details about the car initially , then it took a turn when she told me I didn't seem surprised (via tone of my voice) I'm guessing I should have been more disappointed that I needed to replace my engine. As I started to say " yea it was smoking so I figured" she kindly (not so kindly cut me off mid conversation and told me to have a nice day) the rest of my sentence would have been I figured the car would be expensive due to the smoke and knowing cars get expensive in general I wasn't really expecting great news. I guess she assumed that I knew that something would be broke inside of the engine(the issue with the car) Mind you Me or my dad know nothing about cars and why a car would smoke and drive rough so taking it to the shop would be the only way to find out. My dad also called there because they tried calling his number as well for the initial update and she told him that I said I knew about the car which me and my dad both who aren't mechanics took the car there to be seen by mechanics to find out the issue was with the car. We did not like the way she handled this incident at all. She gave my dad more information than me on my car but it's safe to say that we will not be giving this place any more business. When working in customer service please don't assume you know what your customer is thinking before they have a chance to actually finish speaking. Please treat all of your customers with respect just as you would like to be treated when you are being serviced. Luckily I have a very positive attitude and won't let her mannerism get me down and hopefully this review reaches her in a positive way! read more

The lady at the front desk has a horrible attitude, took forever, and alot of what they failed for an inspection passed at another...would not recommend read more

Like other reviewers here said: They are CROOKS and liars! Stay away. My smooth and trustworthy vehicle went in for a minor wear and tear repair, and when I picked it up, two days later, it sounded horrible: rough to drive and had two new loud sounds. I complained right away, and the mechanic did not even bother to come out to check. They sent the office person - to listen, and kept saying it was normal and the car was in great shape. A couple of days later, it was getting worse- to the point I was afraid of driving it. Went back and they denied I complained about it same day I picked up the car after they had worked on it. They it was the weather, it is normal, or the car was going to "break' anyways. They wanted to open up the car, again, and charge me for more hours of diagnosis and, possible repairs - because they did not know where the noises were coming from! They started to name different parts and repairs - randomly. I wanted to sue them, but decided between lawyers fees and several months of hassle, to never go back there and warn all my friends, family, and you! I am in tears. Stay far, far AWAY from them! read more

I had wanted to get my alternator replaced and a new battery. I only wanted to pay labor costs for the alternator but have them buy the battery and replace it because 1) I already had the alternator for it and 2) I didnt feel like getting charged the most for it. The service man called me back with a quote and said buying and replacing the alternator would be a lot and i asked about him just replacing it and the service man said i dont feel like just replacing it for $100. when all it is, is them taking the belt off, taking out three screws and plugging it in. sooo you're a business, that doesn't wanna do work? read more

Had to remove almost a full quart of oil after they dumped a whole 5 quart jug of mobil1 in an 08 Elantra which is designed for a little over 4 quarts read more

I brought my car in for inspection today. This place tried to fail me and tell me I needed new breaks and proceeded to try to charge me $260 for them to do it. Well I didn't need new breaks and I do my own car maintenance. I brought my car home, changed the break pads only to find I had about 1/4" left on them and they did not need to be changed. So beware, do not go hereZ they are obviously looking to make money off people. They also failed the guy in the waiting room. read more

This is the cleanest shop I've ever seen. The service was top-notch and I highly recommend this shop.

I have always had a wonderful experience at Hancock's. They are always able to fit me in and they have wonderful customer service. I appreciate the honesty of the technicians; you can tell they aren't trying to simply get more money from you but rather giving you fair and honest recommendations. Would definitely recommend to anyone who needs basic or extensive automotive work! read more

On November 29, 2016 I discovered a nail in my tire causing a slow leak. I conveniently pulled into Hancock's Automotive to see if it could be repaired. It was about 5:15pm and was relieved that they could service my request. After pulling my car into the service bay the technician quickly returned to say that the tire could not be fixed due to the location of the nail. We reviewed my options and he suggested buying a new tire. I had him fill the tire with air and would consider my options overnight. The next morning I took the car to my regular tire service company. They promptly found that the tire was easily repairable (patched not plugged) and rotated my tires. Thank you very much at for your honest service and shame on you Hancock's Automotive!! read more

They tried to turn an ignition coil repair into a $774.00 job. They insisted that the automobile was in bad need of a tune up, even though prior to the coil failing, the vehicle was running great. The vehicle had about 5000 miles on the current tune up. I declined the tune up request, and had my vehicle returned to me in very poor running condition. Upon investigation, I discovered that 2 plug gaps had been mashed in, and 2 plug wires had been switched on the distributor cap. I had a big mess to straighten out. I was trying to save money, that didn't need to be spent, so they sabotaged my automobile. read more

This shop gave me great prices for the work I needed to have done, and they had my car ready to go in a very timely manner! Over all I'd recommend this shop to everyone I know! Thanks for a great experience! read more