I signed up for the first time special for $79. She was about 5 min late bringing me back to the room and the another 10 minutes before she got started. In total I think the actual service was around 40 minutes. It was a good massage, but the time was not worth it. Maybe if you're a member you get the full time. I did not purchase a membership. read more

Booked a 5:30 prenatal massage. I originally thought it was $80 based off the website but it was actually $105. I was told it was because the masseuse had special training for a prenatal massage as well as pregnancy pillows. I arrived 10 min early and filled out my paper work and wasn't taken back to my room until 5:40. They did not have pregnancy pillows. Just a regular pillow for me to wedge under my belly. I found this pretty disappointing. I feel like it hindered me from having the best massage since my shoulders couldn't fully relax laying on my side, where most of my tension was. My massage ended before 6:25 and I had paid and was in my car by 6:30, when my hour massage should have ended. I do appreciate the time I was massaged, it felt very nice and a good amount of pressure for me. Very disappointed I didn't get my full hour and I paid extra for being pregnant and wasn't even provided a pregnancy pillow. read more

This is a terrible business. I have gone here for years and now they are treating me terribly because I canceled an appointment 23.5 hours before my appointment via 24 hours. They have no respect for classic client when they are sick read more

DO NOT BOOK ANY SERVICE! This establishment texted me an hour before my scheduled appointment. Lying saying their massage therapist had a medical emergency. I've read other reviews about last minute cancellations. They are overbooking and don't have the adequate staff. I scheduled this appointment as a mother's day gift for my mom. This establishment is beyond UNPROFESSIONAL! ZERO STARS read more

I had a wonderful first experience here yesterday! I got a prenatal massage with Erin. She was able to work out some neck pain I had been experiencing for some time. The front desk staff was incredibly friendly and helpful (and nobody hounded me to write a review, which I appreciate). I came on a three month gift certificate so I can't speak to the financial aspects, which many reviewers seem to be troubled by. When I originally saw all the low reviews I got pretty freaked out, since massage is such a vulnerable thing and you want to feel safe, clean, and comfortable. I was all of those things, and I am so glad I went! read more

Tony!!! Ask for him! He definitely took care of my trigger point area! Everyone there was so friendly and made me feel at ease. I am now planning a facial next! read more

Hand & Stone Massage and Facial Spa - Massage table - Massage Near Me - Chesapeake, Virginia

Absolutely less than 1 star -- I was a first time customer and called them a day before and left a voicemail to tell them that I couldn't go because of work purposes and simply wanted to reschedule, and then they sent a confirmation of my appointment the same day so I called them again (nobody called me) and told them I couldn't make it and their response was that they apparently don't listen to their voicemails and that if you don't talk to a representative then you can't cancel or reschedule, so they charged my card. Do not go here, they will just take your money and they are unsympathetic to their customers changing needs. read more

I originally went a few years ago but returned on a gift card...the spa has improved for sure! The customer service is attentive, makes thoughtful recommendations, and are focused on welcoming you toward starting your relaxation. The therapist I had asked pertinent questions about my medical history to determine the best approach, and I went along with what they thought was best. I am so glad that I did! I enjoyed a hot stone massage with CBD oil. It was heavenly and my therapist adjusted as he went along. I didn't want it to end! I came out a different person than I went in, feeling my tension was looser and that I was taken care of the whole time. That is what you look for when you go for self-care time! I will definitely return. read more

I really enjoyed coming here! Excellent work, clean and aesthetically pleasant facilities, highly skilled practitioners, and really tasty flavored water on tap. 10/10: Would Recommend. read more

Honestly, it wasn't great and so far away from being worth the cost. I booked a couples massage for my fiancé and I for a Sunday night, they require a credit card to hold an apt because of the 50% cancellation fee. Oh and the couples massage is $230 (a regular 50 minute massage is $60 so it's almost 4x the cost, we only went through with it due to a coupon for $100). We got to our apt and my fiancé had Yuko and I had Antonio. Antonio did a fine job, nothing exceptional, but fine. I was so distracted during my massage with Antonio because my fiancé's massage was SO LOUD. She was chopping him instead of massaging him. I opened my eyes one time and she had his leg pulled out to one side and she was moving so fast with her hands, there is no way it was comfortable. After I asked my fiancé how it was and he said he hurt from all the chops and that he would never come back here. At the counter the lady asked how it went and tried to sell us on our package and he told her we wouldn't be back. If you come here, I don't recommend Yuko or a couples massage. The cost is outrageous and the massages aren't that great. read more

Cons: -this place seems to put the most focus on selling beauty products and getting you to buy a membership -the facial was no good and I could of done better myself or gone to another place where they actually do it correctly -the young lady who did my massage did a decent job,however it still seems like everything is based off of how much money you give -its confusing that even though you pay a monthly fee that you STILL have to pay for massages or facials. It's just not clear and confusing. You would think that if you are paying $40 a month a massage is included or whatever service. Maybe I don't understand but its not clear for most ppl. What are you paying for? A discount? Pros: -the massage tables are very nice and comfortable -the place is clean -the variety of different massage techniques are cool read more

They waited last minute when we ARRIVED to tell us that the prenatal therapist is not there and we had to reschedule. We had a reservation that's what kills me, like why wouldn't you call your client to let them know ahead of time. Terrible service and I hate when my time is wasted. One star... read more

This place is a pure money grab. To cancel your membership it's a multi step process to wring an extra month out of you. Products cannot be returned because they are citing covid. They have nothing posted to make you aware of this practice. Although every business is taking returns. You can definitely find a more upfront business that values you as a customer and not a dollar sign. read more

I purchased a gift card in late November for a friend's Xmas gift. It was supposed to arrive as an email. SHE NEVER GOT IT. I"m out 139$. The website has NO place to call. No humans must work in customer service! I don't get this business model. My Amazon Visa was definitely charged. I've asked Amazon to recoup my money, cancel the stupid gift card that never was used because it never arrived in my friend's email. Do NOT buy a gift card online from these people. They won't help you. I'm hoping someone will contact me (left two messages); like I said, I've asked Amazon to look into the charge. As of right now (Jan 19th) I haven't heard from anyone. I'm pissed. Don't get cheated. Don't buy online from this company. read more

The massage with Toni was excellent. But the price point is not good at all. I don't like the member based sales approach, the price should always be the same as the introductory price. I will continue my search for a massage that is affordable and excellent read more

I have a membership with Hand and Stone and have never had an issue at any other location. I recently received a massage here and it was very uncomfortable. Most of the massage was just stretching, and it seemed as though he was trying to adjust me like a chiropractor. I had to ask him to stop when he tried to crack my neck. I attempted to call the manager after to express my concerns but never got a call back. The whole experience was a waste of money and time. read more

Wonderful experience everytime I go ! Miss Megan who works the counter is always super helpful. I always book with Tony, he has hands like an angel. Everyone is always super friendly and the establishment is always very clean , and quite. I have a meme era hip because it's my favorite part of my month to get a massage! read more

My first time ever to have a massage and facial, it was an awesome experience! Very relaxing and the staff was both friendly and professional! read more

I've been going to Hand And Stone for a couple of years now. I don't know why I haven't written a review before now. The front desk is always pleasant and courteous. Aliaa hands down is the very best for facials!! She is so sweet and caring and the best person that has ever given me a facial!! I would highly recommend her to everyone!! Jana is amazing at giving massages!! She listeners to you and does such a thorough job. I've been to other massage salons in Chesapeake and Virginia Beach, but I would recommend Hand and Stone to everyone!! read more

I had a good experience with Aliaa for my dermal infusion facial, but was never prepared for the fact that my skin would be TORE UP (uncontrollable flaking) within 2 days. No amount of hydration will fix this. So I called the Chesapeake location & spoke with Andrea. She told me to come in a BUY A PRODUCT. Crappy customer service. read more

I've gone to them for months and was loving the service I was getting. I had a membership. But the last massage I got I was told to get on a bed when I did it was wet. It had not been cleaned from the previous person. I obv got up got dressed and let them know. Between the masseuse the front desk and the manager. The front desk receptionist is the only who seemed concerned by this and even apologized. I didn't make a huge deal about it in office. I love my masseuse and didn't want her to be in trouble but I do have a lot of allergies and the risk of getting something from an unclean bed was too big so I cancelled my membership. When the spa manager called me a week later from my request. She never apologized for the service. Just said ok we cancelled the membership bye now. Just seemed very in-genuine for someone who had a membership there for so long. So bad service but they did cancel my membership for me so that part was good. read more

Let me start by saying I have been going to this spa every since it opened. I have never had any bad service until today. I recently canceled my membership because I was paying monthly but couldn't always find the time to go each month so the packages kept piling up and I would have to play catch up so I just decided to cancel. I was told that I could transfer a package to someone which I did. When the person showed up they were told that I didn't have a package left. They called and I said I indeed have at least 2 packages left. The receptionist, Megan, was very rude and unprofessional. I guess for whatever reason she couldn't find my packages so she was going to have my guest pay for full service price. I said no, no one is paying because I have packages left. Megan stated that I didn't and "moving forward what do you want to do" with a nasty attitude and that's when I told her I will come up there. She then contacted the owner who saw that I had the packages left which I told her. Instead of her trying to figure it out she automatically made it as if we were wrong when in actuality she was and she never apologized for the inconvenience! When you are in retail you should be as professional as you possibly can. And I definitely don't want to take from others because they have a bad apple in the bunch but I just was really taken back by her rudeness and the fact she didn't even apologize after it was confirmed she was wrong! Megan needs another training of how to speak to customers. I will not return to that particular location, which sucks because it's close to my house, but I will not spend my hard earned money at a place that will have someone rude like that work there! Kudos to the others that I have encountered there, they were always nice and professional. read more

This place is nothing but a money pit. The membership is a complete scheme. You sign up and you can't use it until a month later when they charge you. They tell you upon signing up it's month to month which it is not. They charge your account monthly and when you want to cancel, you're still obligated to pay the coming month that you didn't use because it's a "30 day process". I was told o could give one of my 2 free hour massages on a friend or family member, but I had to pay for that too! I sent my fiancé because we just had a baby and it's been rough on his back and when he went, it was sub par and only 45 minutes. This place is a rip off. Don't be fooled by the products and coconut water in the waiting room. All they want is your money and they don't feel bad about it. read more

All they want is to take your money!!! Do not get caught in their stupid membership. They charge for cancellations. They seem nice bc they are trained to smile in ur face bc no matter what they are going to get paid bc ur paying for a membership. I had the most terrible facial. The girl was new and was never even trained on anything so she couldn't even do the service i was booked for. I waited over 30 min for her to find stuff and she couldn't even find it. I had to cancel my appt and they said they were going to charge me50%.. but they didn't tell me that. I asked. Their massages are only 50 min. By the time u get comfortable. It's over! This place is just all around terrible. Their turn is out of this world!! Literally always losing people. They canceled my last appt the day of as well. This place is a joke! read more

Went for the first time in January for a massage. Ended up getting a massage and facial. Both were decent, not great. The facial was actually better than the massage. Went to check out, after adding all the "upgrades". Hot stone $15. Microdermabrasion $80. The introductory 50 min massage that was $60 and facial for $60 turned into $250. The lady checking me out asked if I wanted to start a membership. I said no thank you. She said "are you sure? You get such and such and blah blah blah." "No I'm good. Thank you". The lady says "well why not?" Um listen woman, I. Said. No. Guess what? She still added my card and started a membership! I noticed for 3 months $69.99 had been taken out. I called to cancel, they said they would send an email. No email was ever sent. I went in today, 4/12 to use those credits I never wanted and again, worthless/pointless massage. I paid $70 to lay on a warm table to simply be stroked gently when I asked for deep tissue. Actually scheduled asking for a deep tissue and the therapist said "oh, I just do a firm pressure". So the scheduler didn't even listen to what I wanted in a massage! 3 credits of $70 and I still ended up having to pay $115 for upgrades when I was told the credits would cover everything. The employees are there to sell. That's it. This place is a sad joke. read more

This spa is so great! By far my favorite in the area. Everyone is very talented and passionate about what they do and you can tell. The massage therapists really listen to what you want and focus on those areas. I had a very personable therapist with a great flow. The spa also has a great selection of enhancements that can help to boost your service. The Himalayan hot stone is my favorite. And the esthetician's are the best at suggesting treatments for your skin care goals- I always leave with my skin GLOWING and feeling light as air! I love that the front desk staff makes you feel comfortable and welcomed every time you come in. I also really like that they post on Facebook daily specials it has saved me a lot of money. read more

Got dared to get a massage, because my friends thought it would be funny. I got randomly linked up with Erin at the landstown location. I was ready for an experience that was going to be awkward and a waste of time. I am now leaving their office 10 out of 10 satisfied, and I'm already planning which day to go back again. Erin has magical hands, and an overall demeanor that puts individuals in a state of calm serenity. read more

My wife patronage this establishment for the first time today. She was giving a $100 gift card from a friend for her birthday. Since it was her first visit, the business advertises an introductory 50 minute massage at the price of $59.95 for first time customers. At checkout, the receptionist said they are not allowed to honor the introductory price on a gift card. The gift card had to be used for the entire value. WOW, this is robbery at its best. For the massage, it was very average. Not all areas of the body are giving attention during this 50 minute session. They take up too much of your paid time to constantly up-sale you on enhancements. The technician offered my wife CBD oil and finally offered decompression/cupping. My wife came home bruised and in pain from the sampling of this decompression/cupping. She was told that they was not allow to bruise the customers but yet my wife is left badly bruised. To the point where her upper back is totally bruised all over. Asst Manager Megan was notified about this experience and the best she was willing to do is on the next visit give $10 off enhancement add on. Really, how is this compensation for such an awful experience. Do they really believe a customer would come back to pay for an massage and add on an enhancement to only receive $10 off. Why would anyone return to this establishment when they obviously don't respect your money, time, or enjoyment of service to be performed? They already robbed me of $40 on my gift card and the hr spent trying to get an relaxing massage...only to leave feeling worse than you arrived and have markings on your body. read more

This hand and stone has been extremely disappointing, I have had difficulty making appts due to the availability of therapists in addition they claimed not to have received my cancellation notice and continued to charge me despite not seeing them for a year , now today my wife had appt to try to use some of these massages and was told there was no appt. made I RECEIVED A TEXT VERIFICATION, do not waste your money or time here read more

My first time into this location, and I must say I am IMPRESSED. I was pleasantly greeted by Megan & Elaine. They were very welcoming, and I'm happy I took them up on the coconut water. My massage was so good it put me to sleep. I decided on the Himalayan Stone massage, and it was incredible. Highly recommend. The stones weren't too hot and it really helped with my muscles. I told my husband about my experience, and we will most certainly be back. read more

I signed up for a massage membership here. The requirements seem pretty standard. My massage was very good and they have great hours. No this isn't a full service spa but it was what I expected signing up. I do wish there was more transparency with the upgrades but when my husband was over charged for a service he didn't get, they were easy to deal with. I called and spoke to Carmen about the discrepancy and Megan, I presume the manager, called me back within the hour. She was professional and courteous, I'd gladly speak with her again. So far this place definitely meets the expectations I have for a monthly massage membership package. read more

I called to book me and a friend a massage. I had to put my credit card on file to save the appointment ok fine I understand. So a hour before the appointment if that I was called and told my therapist called out. Ok so no other therapist available so called my friend and she didn't want to go be her self. So I canceled and wanted my money back. I spoke to the manager and he kept saying something about a gift card I didn't purchase a gift card. I paid in full for two massages. This place sounds like a complete mess! Starting with the first call. Never been here to this place and should of read the reviews before. I understand people get sick etc but I was like this happens all the time with this company and it's ok. It's not they should of given us this gift card they kept talking about! read more

This place is very commercial and superficial. I try to consistently get facials at least monthly. These technicians are people who have just been slapped on a certificate. It's so redundant coming into this place for a facial. The ALWAYS hit you with the SAME google facts about skincare. That's so annoying. The last time I went, I specifically said I just come for the extractions & relaxation, please hold the tips and google facts. She still gave her google facts about exfoliating & vitamin C. So annoying. read more

The only reason I didn't give 5 stars was because the lady at the front desk was pressuring me to sign up for the membership even after I told her several times I wasn't going to sign up that day. She kept asking "why not" I thought it was inappropriate. Other than that the facial was great and I really thought it was a nice place. Unfortunate the girl up front (I think her name is Megan) kinda ruined it for me. Pushing ur services on people is not a way to attract customers it will just push them away! read more

My husband scheduled my prenatal massage five weeks in advance as a birthday gift to me. They canceled while I was already on my way there and won't reschedule for two weeks. read more

Absolutely love this spa. Amanda and Janna are amazing. Staff is always friendly and accommodating. I joined the membership after one visit last year and do not regret at all!!! read more

Best staff! The massage therapist and estis are knowable and professional and the the front desk is friendly and always happy to see me!

I saw this place because I always go to the Qdoba right across it. I have had facials and massages before at very reputable business. But this place feels too much like a business, not somewhere, you can relax, and be fully pampered. The inside is nice. But it looks too "commercial." Let me explain what I mean. It doesn't feel like a spa, it doesn't feel relaxed, it feels like a sales pitch. The front desk rep, don't get me wrong, is very nice and professional, but when you check in, they will attempt to up-sell you on additional treatments. The rep will mark the additional treatment attached to your intake form. If you're not careful or this is your first time be careful, because you have the potential of agreeing to and additional treatment without knowing. The esthetician I had didn't seem very knowledgeable or experienced. I did ask how long she has been doing facials, she said two years. Her technique was all over the place. There was no flow. If you've had a facial done by someone who knows what they are doing, you will know what I mean. At the end of my treatment, again I was given a sales pitch in products and their membership. This is not a "true" spa. read more