special thank you to alla .... we called social security 800# on friday and was met with extremely…read morethoughtful and personable customer service. the kind of customer service that is hard to find these days. i cannot say thank you enough!!!! she helped me help my sister that does not get around easily these days. thank you so much alla

The experience here depends on which teller you get. My first teller was okay, when I returned I…read morewas assigned to a teller that was a complete idiot. Dealing with the supervisor didn't help either. Don't go to this office .

This place is a government facility and everything is done and performed by a ticketing system,…read morewhich sucks so much. Luckily this place doesn't need any appointments. The bad thing is you need to wait a long time and almost every chair is occupied. It's very crowded. The ticket numbers are called out randomly and not in order so you don't even know when it is your turn. Luckily there are many TV screens at different angles calling the ticket numbers or else people forget their turn and prevents people from moving their heads. When my number was called, I had to put my ticket number inside the basket next to the window. There was no electronic credit card merchant device outside the window. I had to pay using my credit card. I did not know that they were going to print out the birth certificates and was surprised that they handed me 2 copies. They looked really different than the version I had when I was born. Now they are pink and blue compared to my pink form I originally had.

Pleasantly surprised did it take a chunk of may morning. I had 9 am appointment to find out they…read moretake walk ins. I was finished 10:40 There are several employees that will guide you . They did go out of their way to get me my ever elusive birth certificate. This manhattan so parking umm no Plenty of mass transit and local eateries . I found out FedEx is a 4 min walk to print your proof of address I needed sooo yes I was on a mission and the employees did help me out.

IThis social security building is located in the industrial part of Astoria and stone throw from n…read moreline subway surrounded by auto repair shops and other similar type of businesses, not in the fancy part but it's on the corner and by appointment only with limited services and limited hours . I made my appointment and waited about an hour in the crowded waiting area . I was lucky , lady who helped me was nice and once I was called , it took about 15 minutes to get what I needed. Very crowded and the good part is many window clerks are available to assist but if you can avoid doing it in person like the dmv , try to do it online if you can wait . Giving 3stars for my experience.

Social Security at any location is not where I enjoy visiting. It's when I have a hard time with…read moreanything I suck it up and go. They definitely keep our information as secure as they can. They sent a email that our online login as it currently exists won't be available soon. We have to create a Login.gov or ID.me account. I believe I have both set up. I had to set them up when I wanted to view my Federal Income Tax documents online. It was a hassle and it required facial recognition. I'm dreading the change but I know I can go back to this office if I need help! I'm not going to recommend either way. If you can handle anything online avoid going to any Social Security office.

Arriving a half hour before opening, I was taken by how many folks were already lined up,…read morefortunately I made an appointment. The tall thin black employee whom you will see upon entering might be tbe rudest person in a processional environment that ive ever witnessed in action. This individual really needs some career counseling as he'd be better suited having no contact with people in the office. I watched him bark at people, be dismissively rude, just a low class personality. However, the agent assigned to me upon being called to a specific room, was extremely helpful, kind and effective. Having come prepared with a mountain of paperwork, she calmly and patiently sifted through all of what I had with me. Upon completion, assured me that all files will be sent to the appropriate party for processing. Her five stars and that other guys one star brings the average to a total of three stars. See what a bad employee can do to hurt ones star rating? So unfortunate for all the others.

Ms Chu was very friendly and promised to mail a copy of my SS…read moreVery efficient Thank you Ms Chu

Badge # 10005517989 Mrs. Hilaire On the phone with her for 2…read morehours 15 minutes I want to start off by saying how Understanding and Caring from the time she answered the phone until the very end of our conversation she was and just LISTENED to what I had to say. She literally went through my entire case file from start to finish to see all the different things that had occurred to cause this long delay in my income tax return! All the calls, appointment's, sitting on the phone for hours just to be hung up on several times by many different people sometimes just bad connection. She did such a great job understanding the entirety of my situation. She was able to finally give me answers and take one more action to get everything pushed through (immediately)! I just wanted to giver her acknowledgement of what a great job she did. The biggest Thank YOU for everything. You definitely made my day! You deserve a raise :) I wish all there employees responded and listened like you, (they would get way more done) and much better response from the people! Thank You TJ

It was impossible to make an appointment and the reception was extremely rude and my visit was not…read moreproductive. I was able to get an appointment after spending an hour on the telephone (not from the number indicated on the forms I was sent.)

It was great very fast no time to wait the people who work there was very nice very friendly very…read moreprofessional they cheated me with respect and I gave them much respect and also they took care of my issue and opened up my case and a couple of weeks later I got my money so yes I'm very happy with that office

I feel bad if you have to frequent this place…read more It's very hard to get things done at this office, everyone is grumpy and there's always an extra form you didn't fill out. Even if you call ahead and specifically ask about certain programs like SNAP, something will still be wrong. Parking is impossible and there's always someone peddling a free phone or some other unwanted product out front. If you can, avoid at all costs.

I am both happy and sad. Sad that I no matter how hard I try…read moreI cannot get any food-stamps. Apparently due to me having a job I can not qualify for free food OK even though I am currently working I Still get hungry and the thought of free food is appealing Happy because in New York City ID CARD gives the opportunity to go to museum botanical garden zoos and much much more for absolutely no cost it is a card everyone can use and a price we can all afford FREE

I came to this SSA office two days in a row, and everything went very smoothly. Security and staff…read morewere polite and helpful. They explained what to do, and everything was easy. Thank you!

It is hit or miss on who you get and how you are helped…read more Unfortunately sometimes we have no choice and must deal with these bureaucracies !!!!

all the assistances are very helpful but there's going to be 2-3hrs for the waiting time…read more You'll first need to go to the left side and go to the room. Touch the Machine what you need. I suggest You should bring your own laptop or book to be seated very patiently. If you miss it after 1-2min they'll call other #. NYC ID center is also in the same building. (Reservation must) Bathroom is 1st fl and no Lines necessary. :) No photo ID to go inside of the Building. Walking distance from Union Sq.

Terrible the people are fighting staff for not doing their jobs promptly like they are supposed to…read moreI have been trying to move for 3 weeks and they have not been helpful the security is fighting the people who came for help. THIS IS THE WORSE CENTER IN NYC

I visited the Hoboken Social Security Administration office at 79 Hudson Street in mid April 2026…read morefor help with applying for IRMAA. I called the main SSA number, and was offered several appointments within the next month at various local offices. A 9am in Hoboken was the first available. Always a good idea to get the first appointment if possible, in order to limit wait time. I was seen within about 10 minutes by Ms. Acosta. She was fantastic! Super nice and very helpful. She gathered the information she needed from me, then guided me through filling out the forms. When I made a mistake on one form, she was very patient with me and got me on the right track. Mission was accomplished, and Ms. Acosta made it as pleasant as could be. When I let Ms. Acosta's supervisor know how terrific she was, they both seemed very happy to hear the service was great.

I made an appointment and didn't take too long for them to call me BUT then I noticied later on…read morethat I was missing another tax document so I walk back to Hoboken and the guard let me go in and see if I could find the same man I spoke before on my appt but he wasn't around (I guess out to lunch) so I had to select another # and this time I selected "other" and it took a longer for them to call me again. It took me almost all day to take care of everything I needed to take care that day. Today (3/16/26) I tried calling the office and I was on hold for a long time and the called dropped so I called again and stayed on hold until thank God someone came to the phone line and helped me. The agent spoke with me patiently and provided the information that I needed. Couldn't resolve anything at that moment but will wait 3 days to check if my direct deposited went through. Not easy to be without a monthly income. Thanks Hoboken Social Secuirty Office. But before I go, I do want to tell you that there is a guard in this office that was very unfriendly and I didn't like that.