Handy Randy abandoned our job and stopped responding to us. We hired a partner company, Perennial Connection, in October 2018 to restore and modify our existing retaining wall. Soon after, we were sub-contracted to Mike Masciarelli, aka: Handy Randy. Mike left our property in disarray, and in fact, there are parts of our existing retaining wall that are in worse shape than before. Some portions of the wall were demolished for upgrading and they currently remain demolished because Mike never returned. Throughout ~6 months of torture Mike would consistently go days - even over a week at times - without responding. Then a text would appear: "sorry we'll be there tomorrow" with an excuse about mobile phone issues to tide us over. Then he would fail to show up again. Mike is also poor at taking direction and/or a poor mason. I'm a designer myself so was able to provide very detailed and clear drawings of what we wanted. The little work that was done wasn't what we spec'd and it was sloppy. The lack of communication and attention to detail is astounding. DO NOT HIRE. You will be more than disappointed. Your mind will be tortured and your money stolen while worsening your property. read more

Please don't use this company they schedule appointments and pull no shows leaving you scrabbling to find someone and don't even have the decency to answer their phones and have a message that the phones are off. They are very unprofessional in this regard and should really work on customer communication. Had I read the reviews here before calling them I would have been in a way better place and to pay a little more for the service because due to not having them their when they read more

I heard about Handy Randy from a friend in Framingham and gave them a call last September when I had some projects I couldn't do on my own. Mike came out, gave me an estimate and discussed the best way to do get the work done. Since September, Mike and Jim have hung some new cabinets, ripped up an old tile floor and replaced old, cracked plaster with drywall and swapped out some light fixtures in my bedroom and living room. The pros: Mike from Handy Randy is a very experienced and professional handyman and a great resource to find out how to get the your project done quickly and properly. The guys are reasonably priced (and I've priced out other handyman services) and complete the repairs on time. The cons: When things are really busy, the guys might take longer than I'd like to get them onsite (several days rather than the 1-2 days it took back when I first started working with them in the Fall). Also, the first time they came over, they left the room where they were working in with dust and debris on the floor (since then, they're been a lot better and have left the workspace broom swept). Summary: Despite the difficulties with getting them on site, they're a lot less expensive than the other handymen I've dealt with, they get the job done and they're a lot more pleasant to work with. I plan to continue brining them in as the need arises. read more

Having recently moved to Shrewsbury, where I know no one, and needing some handyman help for the house I just rented, I connected with Mike at Handy Randy. I had a lot of projects for them to work on, from house painting, to electrical work, to window repair. In the beginning, when they showed up, they were quite helpful on a variety of tasks (especially a young man named Brandon). But, for some reason, over time I went crazy (literally) staying home day after day waiting for someone to show up as promised and begging Mike by voice mail, email & text, to just clue me in in advance if something wasn't going to happen as scheduled. Mike's favorite excuse was cell phone problems, but that was a pile of crap! He was obviously overloaded with too many commitments and didn't know how to say no...or please wait a week or so...to potential customers. I rely on communication with the people who say they can service my needs. There were too many times when I was literally begging Mike to communicate, asking him to just give me a clue about what was going to happen the next day...with absolutely no response. When we started I thought we were soul mates. When it was over we weren't talking and I fired him by email. read more

One of the rudest, most unreliable, and incompetent service providers we have ever had the misfortune of trying to deal with. We bought an Amazon Local online promotional coupon to get some light repair work done. We called just before the holidays hoping to get some work done before family arrived, but there was no outgoing message informing the business was closed until after the New Year. Then after New Year's Day, the Mike referred to in other posts called, explained, apologized, and offered to come next Sunday. When I tried repeatedly over the next week to call and text to his cell phone number, I never got the courtesy of a response. Then we called and complained to Lucia, in the office, and she apologized and set up an appointment for a time when both my wife and I would be home. No show. We call, Lucia apologized, said someone on Mike's crew had an accident, and then tried to claim our appointment was a week later. Then we got another "last chance" appointment date. Soon after Lucia called essentially to say they don't want our business and hung up on us. You don't need the aggravation. Find somebody else. read more

I called them to replace the staircase and some other small jobs around the house. They were quick in coming over and taking a look to tell me how much it would cost. Then I kept calling them them and e-mailing them to come over and do the job, and I hardly got any response from them. Once the owner said they would come over in 2-3 days to do it, but did not eve respond again. I wonder why they did that. I had bought a Living Social for 2 hours of work (and that is how I got to know about this company). The estimates were far more than the value of the coupon and I was ready to pay the difference too. If these guys don't want to honor these coupons and stuff, why do they publish them and cause so much of trouble to the consumer. read more

My wife and I decided to remodel our old, outdated kitchen. We visited pretty much every wholesale and retail business (Home depot, Deco, Lowes, etc) and were left with a kitchen that busted our budget (Lowes quoted us around $19,000) or a cheaper kitchen that only allowed for cookie cutter options (Deco, wholesale kitchen warehouses, etc). Finally, on a whim I decided to check out the internet and came across Handy Randy Services. I was impressed by Mike's confidence level and the experience he demonstrated just through the initial consultation. He said they could custom build my kitchen and still come within my budget. Boy did he ever! I got everything I wanted in my kitchen, and they did it with such professionalism and got everything done within a reasonable time. The price was half Lowes/Home Depot but the quality was much more superior than the wholesale businesses with cheap quality wood. Plus, the kitchen was CUSTOM BUILT to my exact specifications What I like about these guys is they're passionate about their work. This is something they look like they enjoy doing and it shows in the end product. All in all, great experience and would highly recommend! It has been six months since my kitchen installation from Handy Randy and have NO PROBLEMS! I posted pictures of before and after photos of my kitchen on the business' page for those who are curious what the workmanship looks like. read more

I was so excited when this deal showed up on Amazon Local- I checked all the reviews and they seemed wonderful. I called to make sure they could make an appointment before I bought the voucher. However, after waiting around for my appointment- nobody showed up, nobody called. I finally got in touch with somebody who apologized and said she should have called since he wouldn't be able to make it. Then she tried to schedule me for two weeks out, but since she didn't have her appointment book, she said she'd call me back. Never heard from them again. Finally just canceled my voucher. Maybe they just got in over their heads with this deal, but the complete lack of customer service was ridiculous. I'd have understood if they ad to reschedule and were reasonable about it, but no-call, no-show and not even bothering to call back...appalling way to run a business! What a shame. read more

They are scammers. We bought services for Handy Randy through Living Social, which means we pre-paid. They refused to show up and refused to return our calls for three weeks. Eventually Living Social gave us a credit toward future services. On their website they say that they are BBB Accredited. However when you search the BBB website, not only are they not listed in MA, all references to them show Handy Randy companies that are NOT accredited. Their Facebook page does not exist. They are now listing their services under Handy Cleaning on Amazon Local. The link goes to the same website. It looks like they are beginning to be found out on Living Social under the name Handy Randy so they needed to switch the name and switch the pre-paid service company to Amazon. I expect to see them show up on Groupon one of these days under a 3rd name. Of course, they didn't think to switch websites. Do not, under any circumstance, buy pre-paid services from them. They will not call you. They will not show up. They will steal your money just like they stole mine. read more

My husband and I bought a Livingsocial for this business and booked a Saturday morning for them to come. I got a call just about 1 hour before they were supposed to show up saying that they had to cancel but would have their office call to reschedule, this was a month ago. I have not heard back from them since. I've left 2 voicemails for them with no phone call back. Sucks for them because of all of the potential work they could have gotten from us, as we are wanting to put our house on the market in the Spring and have lots to do to spruce up our home before doing so. Guess we'll be taking out handyman needs elsewhere. read more

It turns out that Handy Randy is a legit company that was having some scheduling issues. Mike personally contacted me to apologize for my previous experience and offered to "put his money where his mouth is" by doing the job at no cost. I accepted the offer, and although the scheduling/customer service side of things (not Mike) was still frustrating, I was happy with their work. He and his assistant did quick, quality work (I was nervous that they didn't tape, but the lines came out straight and clean!), and Mike even came back to put on a 3rd coat when we realized the previous color could still be seen. Mike offers such affordable prices and honest opinions, it's worth the scheduling hassles to use them again. read more