I spent nearly $5,000 at this store for a new construction project. Generally, the staff was nice…read moreand helpful, and I was assured I had a 90-day return window. However, the return process for a damaged delivery was a complete disappointment. Because they only deliver outside, one of the tile boxes was found torn as we were bringing it into the house. We moved it carefully and placed it against the outside garage wall, taking a photo immediately (attached). Unfortunately, it rained overnight, which caused the torn box to fall apart and the tiles to shatter further. When I brought this up to the manager and showed her the photo--which clearly shows a major impact that couldn't have been caused by a customer--she completely refused a refund. She just repeatedly stated that I was supposed to physically bring the heavy, shattered tiles into the store to get my money back. Very poor handling of a high-spending customer.

In store service lacks product knowledge and basic customer service skills. I waited 40 minutes to…read morebe helped while watching employees stand around talking. Not impressed.

Great service at this location! Luis, Joseph, and Terry went above and beyond to track the stacked…read morestone we wanted to order that was not available in store at that time. Very helpful and professional!

The customer service in this store is a pity, I ask the "manager" in Pro Service to do the "paymet…read moreconfirm" through a call and he answers me "you call him" wtf....

I 100% DO NOT recommend ever working with this company! They are uneducated, don't know their…read moreproduct, falsely advertise, recommend the wrong product, and then when you pay the money and install it, they don't stand behind any of the so-called "lifetime warranties". I am disabled and full-time in a power wheelchair. I live on a low income. My original floors were getting pretty bad so I went into Floor & Decor and met with their so-called "flooring expert" for their recommendation. I told them I often come in after it's been raining with wet wheels and that I have two older dogs that sometimes have accidents. They recommended to me a product that advertises it is "100% pet proof", "100% waterproof", and the highest rating for durability, being an "AC5". It also claims to have a "lifetime" warranty. I decided to spend the money and replace my flooring because I wanted something that I no longer had to worry about ruining. The flooring was not even in for two weeks when my 6 pound Yorkie missed his little pee pad and got some on the floor. It caused the flooring to delaminate and bubble at the seams where it got on it. I called them and expressed my concern so they sent out a third-party flooring inspector. When that inspector was here, he told me that the product should not have failed like this and that it was faulty. He also asked me if I ever confirmed that this flooring was rated for a power wheelchair. I told him I went by what the expert told me, but never checked for myself. Upon later, checking, it turns out this flooring IS NOT recommended for power wheelchairs because of the torque and the twist of the wheels when you turn and stop. It says overtime the planks will begin to shift and separate at the seams. After I made a claim to Floor & Decor first just about the delamination from where my little 6 pound dog had an accident, they later said they are not responsible for it because the flooring does not guarantee against "pet urine". I asked what part of "100% pet proof" and "100% waterproof" does this not qualify under? Nowhere on the box or in the paperwork inside does it ever specify anything about urine. Obviously, in hindsight, their expert had no idea what they were talking about. I wanted something waterproof, pet proof, and rated for a power, wheelchair and the product I was sold on, paid for, and had installed, apparently meets none of those requirements! Then I tried to simply get this resolved and they basically told me I was up Schitt's Creek because they don't stand behind their products and their so-called experts are allowed to be out there telling lies and falsely advertising what the product says it does. Never ever deal with this company or their crappy ass products and stupid people in your life! You will thank me later! Go to Lowe's or Home Depot where there are much less expensive products, but you have to do your own research. Apparently, even when you go to the experts, you still have to do your own research, which I failed to do and now they won't stand behind! Again, in summary, never ever ever ever trust these people or deal with these people or give them any of your money! They are liars and crooks who do not stand behind their products and are happy to take advantage of handicapped people on low incomes!

The brand new location of Floor & Decor in Ft Myers is tucked away in a developing space which…read moreconsists of other coming soon businesses and a condo/apartment behind it. The store entrance is welcoming with bright lights and many model displays for the tile, wood and stone supplies. One area is reserved for pros and customers pick up area, the same area also has complimentary coffee and a vending machine. The management and staff are all very helpful and knowledgeable with either one item or a huge home renovation project! The supplies and orders pickup seem very quick and smooth. I would love to shop here again for future projects because the promotions, attentiveness of employees and material selections!

Chloe greeted me as soon as I walked through the door with a large tile in my hand... she said "I…read moreknow the exact match for that tile"! She was right! Not only was she wonderfully personable, she was very efficient, animated, beautiful and knew/knows her job very well. She also came across as if she loves her job. She went out of her way to show me other options at the same time of picking out a tile for me to take home and match. She never asked me to do any survey or anything, however I said to her and the cashier that I wanted to write a refernce/survey on the incredible service I received. If I choose to go with Floor and Decor (again as I love your company), it will be due to a large part thanks to your wonderful employee by the name of Chloe! 10 out of 10 is what I rate your company and your employees! Thank you ~ Victoria

Jurate is AMAZING! She listened to what I was thinking and took my vision to the next level. The…read morechoices she showed me I never would have found without her. She was super attentive, on the ball and just fabulous on every level. I was not in town during the entire project and she made sure that my contractor could pick up whatever was needed... more grout, the schluter I forgot, any extra tile, ANYTHING. Will never use anyone but Jurate.

I had a great experience with Peter at Floor & Decor! He works in the design area but went above…read moreand beyond to help me. He helped me choose the right grout and then took the time to help me find all of the other items I needed for my project. He was extremely helpful, knowledgeable, patient, and made the whole process so much easier. Floor & Decor is lucky to have such a great employee. Thank you, Peter, for the excellent customer service!

Went to Floor & Decor to replace the floor at our beach house which was damaged last year by…read moreHelene. What a great / easy experience! Excellent selection, lots of service! I bought some beautiful tile for $1.99 / ft and started to stress over who would install it. You know who did? Floor & Decor did....or at least someone they were affiliated with. Figured that not only would the installer stand behind the installation, but so would Floor & Decor. Well, the install went perfect and the tile looked fantastic. Hats off to Floor & Decor!

We are renovating our home for the first time, and it has been overwhelming with all the decision…read moremaking. Needless to say, I walked in the store to choose tiles for two bathroom reno was greeted by Corrine! She is talented and professional in every way. She made the entire process fun for me. She helped me coordinate the shower & bathroom floor tiles, so it would tie in with the main floor planks! She was patient with me, and walked me down every aisle that I needed to. She was friendly and knowledgeable, put me at ease cuz decision making can be stressful! Thanks to Corrine, our bathroom reno is almost complete, and it is looking great. She went above & beyond to help me!

BIG shoutout to Dylan This associates patience, knowledge, and expertise really helped me out…read morewhile picking out the perfect tile for a renovation I'm doing. So many choices in this store it could be overwhelming, but we narrowed it down. Super happy with the customer service here at this location. Great quality, excellent prices, and plenty of parking.

Great shopping with large amount of various vendors nicely set up n lots of goodies…read more Prices were reasonable Cute store

Loved this place. Lots of hidden treasures new and used! Almost got lost while exploring…read more Decor, furniture, jewelry and clothing. Great prices too!

I sent pictures of three tiles that needed to be placed after a repaired plumbing issue. They…read morequoted me $300. I called with a question and the owner came up to look at it. He quoted me $600 to place three tiles. I couldn't see paying that much so I never went with them. Nothing extra needed two different prices for the same job.

Excellent Job. Tile work was outstanding. From scheduling the work to delivery of material to…read morecoordinating with sub-contractors, you cant beat the service. They will be on the schedule for my second bathroom.

This was my go to place while the former owner Diane was there. The store was well organized, the…read moreprices reasonable, and she had a great personality Under new ownership the store is overpacked with goods, the prices have gone way up, I know about covid and inflation, but many of the prices are not far off the new merchandise mark. Owners are professional but without the bubbly personality of the former owner.

New owners are more professional and organized than previous owner. I had left some items fairly…read morenice items at the store with previous owner and never heard back. Item was definitely gone but never received payment. Went back to store under new ownership and put item on consignment. Not long after, received check in mail for item and got a very fair price for it. Items in store are much more organized so that you can more easily find items you need. Overall, a positive experience if you are looking to sell some of your unneeded boating equipment.

Great job on our Cabinets and Granite countertop for our vacation home in Sarasota. Highly…read morerecommended. Cheaper than Home Depot and Lowes and with Real Wood Cabinets. Very responsive and they Cleaned up when they were done. Rare. Yeah.

John was very helpful, efficient and friendly. He worked in a timely manner to assist us in…read morefurniture installation work in our new home. I'd recommend John and Handyman Ops because of his excellent communication, and being reliable and dependable from scheduling to completion. I'll definitely contact him again for future needs. I'm glad I've found our handy man!