Marc in the flooring area is so knowledgeable - after getting a box of flooring (vs. a sample piece) we weren't sure it was really what we wanted. Marc went through the pros and cons, etc. and it was like someone flipped a light switch! And you can get inexpensively priced large samples which we did so if our interior design architect approves, we will go with the flooring HE showed us. Wish we would have met him at the beginning of our search :) If you need flooring, go here and ask for Marc!! read more

Went to Floor & Decor to replace the floor at our beach house which was damaged last year by Helene. What a great / easy experience! Excellent selection, lots of service! I bought some beautiful tile for $1.99 / ft and started to stress over who would install it. You know who did? Floor & Decor did....or at least someone they were affiliated with. Figured that not only would the installer stand behind the installation, but so would Floor & Decor. Well, the install went perfect and the tile looked fantastic. Hats off to Floor & Decor! read more

Floor & Decor - Kitchen & Bath Near Me - St Petersburg, Florida

Good selection and tiles and flooring. The designers who work there are very good in helping matching colors textures etc. I had a big order that needed to be shipped in and arrived before the expected time. The prices are decent and they offer 24 month zero percent financing which really helps. read more

Colleen is AWESOME at the Pro Counter!! Please take the time below to read why I am so happy with the outcome. I hope that management at this store recognizes her on this one, because she went above and beyond to help us in a situation that frankly, no one else would. We were flooded out by Helene. Most all of our house was a Sedona Lodge large plant wood-tile. Given that we lost everything...The kitchen and places in the main area of our home had to have walls torn out. This left us with sections of tile missing. Since we had the tile installed over two years ago, we were challenged with the Dye-Lot not matching. And it had to match for the house or it was going to cost $54,000 to remove and replace it all. Colleen stepped up...We could not find a matching dye lot. She searched the systems and still nothing. She went above and beyond, even over the manager Hector...who was less than helpful. She called corporate Floor and Decor for me in Atlanta and got me in touch with a higher up there. In term...shortening this down....I ended up being able to speak with the manufacturer in Italy who then was able to pull my original dye lot sample and match it to today production. They then coordinated with Colleen and Corp F&D to bring in on the next shipment those tile lots closest matching. We bought samples of each and found the EXACT MATCH! Long story I know, yet this is how well she took care of us to help out. We are fortunate to have found people at a great store who truly took a challenge on, then went well above and beyond to help us out. Thank you Floor & Decor... And most of all...... Thank you Colleen for helping us. read more

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Graham, one of their designers helped us pick out Tile for our bathroom, shower and bathroom floor. He was very pleasant and helpful. Our contractor picked the tile up 2 weeks later and started cutting it the same day. When we got home we realized the tile was not what we ordered. I called right away and was told that our tile had been discontinued and they automatically sent a replacement without our approval. The next day we went to floor and decor and were told by the assistant manager, Christian that they'd give us 50% back on the cut tile. Since we were in a hurry and our contractor, was ready to work without delays. We quickly picked out another Tile. I'm not sure why it was our fault that they sent something we didn't order and the sku # was different. Wouldn't a quick phone call telling us that it was discontinued have been the ideal decision rather than sending something that was totally different. The tile was gray and not beige. Poor customer service from management. read more

i've been trying to call them for over a week and been on hold n ow for a total of close to 2 hours. We have an issue with an order . So far we have spent close to 10K. read more

Hillary and Sydney spent an hour working with me and a couple other stores to order the tile I needed to fix my storm damage. The effort was above and beyond and for a relatively small sale. ILOVE THESE GIRLS! They saved my bacon. Great price even with delivery read more

I recently moved here from the DC Metro area to St. Petersburg, FL. Floor & Decor was recommended to me by my Contractor. It was a totally wonderful experience. So much to choose and decent prices. What stood out to me most was the customer service. I was lucky to ask for Jaleesa's help. She listened to my needs and guided me through the entire process. Choosing tile and all the other parts that goes with it, can be daunting, if you don't know what you're doing . Again, hats off to Jaleesa for the perfect assist! read more

I placed a $3,300 order of luxury vinyl on Nov. 1, 2024 and was told the luxury vinyl would arrive at the St. Petersburg store in 7 days. I was told I would be called once the order arrived at the store. On Monday, Nov. 11th I called the store to check status of my order. An automated voice answered my call and directed me thru many prompts before I could request to speak with an Associate, I was on hold for an Associate for in excess of 10 minutes before an automated voice told me no one was available and I was disconnected. I called again going thru the same miserable experience. I still do not know the status of my order, but it absolutely will be the LAST order I place with Floor and Decor. read more

Sadly the follow up service has been so horribly lacking. Rebuilding our home in Fort Myers Beach; living in St Pete and we bought too much tile. Normal 90 day return policy has passed so looking for an exception, yes and that is 100% understandable. Our difficulty is that the store has given us a reference number and asked us to call HQ; HQ stating it can only happen at store level.. you see where this is going. Nice people, great selection but we just can't get past this issue. read more

This is one of the best businesses around. From Sydney at the registers to Kristen who handles deliveries to Hector who runs the shindig, just friendly and professional...thank you !!! Not to mention one of the best selections of product around. We love us some Floor & Decor!!! read more

Never thought I'd have the need to rate a flooring store, but here we are. After a terrible botched polished concrete job, we had to quickly pivot and get new flooring to cover the catastrophe Dr. Terrazo (I know, I know) left in their wake. Enter Floor & Decor. Selection was fantastic - of course I fell in love with floor that was on clearance and discontinued, because I enjoy making everything impossible. Thanks to the amazing customer support, Floor & Decor ensured that not only will they help corral enough of this flooring from the greater Tampa Bay area stores to gather all we needed and then some, but also gave us an even better discount because we were buying out the stock at this location. They were patient, they were helpful. All 3 stores we went to for pickups - easy peasy and done with smiles. Whether they had me marked as "emotionally distraught, handle with care" or they could just sense my utter desperation clued in by the eye bags I had from ugly crying due to the shyster, Dr. Terrazo (I know, I know), I felt like they were taking care of us, genuinely. After almost 5 straight months of renovation struggles, I felt like something finally worked out. Keep up the great work F&D (St Petersburg, specifically!). read more

Had a great experience at Floor&Decor today I had Axel and Marc help me out with my floor. They both are very trustworthy. Gave me great advice really cared about what would be the best floor for me, and the quality. They also both help me bring my stuff to the car. They both went above and beyond to give great customer service. Also, Brenda at the desk was very nice too had an overall great experience the thing I really liked about axel I believe he's one of the managers over there. I really liked how he treats people and how he talks to his employees. He's very respectful. read more

Have to say, I was VERY impressed with the customer service at Floor and Decor. I was helped today by Jeyson. He was VERY knowledgeable about the products, kind, helpful and patient. We had a long to do list and he helped us not only narrow down the new flooring for our rental property (we wanted something durable that would last a few rounds of tenants) and he gave us some options in varying price ranges per our request. Then we switched it up and wanted to look at tile for our person home's front porch which he made some valid points and helped us figure out what we truly wanted. THEN we discussed laundry room flooring. At no point did he make us feel like a nuisance. All I can say is I was not expecting that level of customer service at a home improvement store. Thank you very much Jeyson. 5 Stars. We will 100% be back and pray you're working! read more

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Patricia was a GREAT help when purchasing flooring and tile. She was very knowledgeable about all flooring and tile. Tim, the cashier, also went above and beyond service when finalizing the transaction. Their efforts made us very comfortable which created a smooth transition to do business! We will recommend Floor & Decor to everyone. read more

We went back and forth until we made a decision on the flooring we bought. PATRICIA assisted us each time, and we were so impressed with her knowledge, professionalism and patience. A store may carry extraordinary items, but the salesperson truly makes the experience. Patricia is an example of a dedicated employee with a positive attitude, and Floor & Decor is lucky to have her as part of their team. read more

I came to the store about five times over a four week period. The selection of tiles is decent and we eventually found what we were looking for. I would say the overall experience with the sales people was not as good and most of them showed very little interest to be helpful and were snotty at times. read more

Tevis just saved us so much time and money. We went in with a piece of old flooring that we had no expectations of finding a match for to fix a small area and he knew exactly what it was and where to find it! Amazing! read more

Floor $ Decor was very helpful when you're purchasing $8,000 worth of flooring but when you have an issue with the flooring they refuse to help. They changed the reason for declining the claim 3 different times as I proved them wrong and finally gave up on the third time as I could see they will continue to come up with excuses read more

I was blown away by the amount of tile in this store. We made an appointment with Ashley she was so awesome . I had an idea of what I wanted and she took it to a whole new level. Took me through the walls,floors, accents, even grouts colors (explore the sparkle ones) excited to see what Indoor Outdoor remolding does with what I picked . I had two bathrooms to do over circa 1980. I can't wait to post pics of the finished product. Ask for Ashley she's amazing. read more

The selection here is unparalleled when it comes to floor tile backsplash and trim. (They have lots of hardwood and laminate-- but i haven't shopped for that here). Customer service is very good. It's like most home improvement stores - you're left alone to shop unless you need the assistance. I bought several samples and tiles to see what would work best in my situation, and returning what I did not need or use was no problem at all. The pro desk offers some advice and help in selecting the right stuff and installation tips. There's ton of parking available. This has become my new favorite flooring store read more

There are so many good things to say about this store. From the helpful friendly people who work here to suck a great selection of everything. Robert was a great help in helping me with figuring out how much tile I needed and making sure there was enough in stock. I would highly recommend if you need anything this would be the place to get it. The prices are great also. I had my tile delivered too. They were great. read more

BUYER BEWARE! The store manager, Shane, was helpful regarding product selection and purchase with a promise that an installer would reach out to coordinate installation. One week later, after two follow up phone messages and an additional in-person visit, we still have not been able to speak with Shane directly or the installer. COVID-19 or not, this is unacceptable customer service! We bought flooring and cannot install. We will never do business there again. read more

I desperately needed to replace the carpeting in my condo with new flooring, but I was new to the area and didn't know where to go. I tried the big box stores but they didn't have exactly what I was looking for, a whitewashed driftwood coastal looking laminate. A new neighbor told me to go to Floor & Decor. I did, and associate Patricia hit it out of the ballpark. After I described what I was looking for, she walked me straight to it and then walked me through the process of buying it and making it happen including connecting me with an installer. My new floor was installed yesterday. It looks amazing. Start to finish, everyone associated with this project did a great job. read more

Wow! I can't say enough about Robert & Art. Currently we are remodeling our kitchen & living room and they have helped with everything. They answered all of our questions and helped us think through different scenarios. We even took a free class this morning on how to install vinyl with Robert. He was so patient and friendly. I think it is really cool that this store offers different classes on the weekends. I highly suggest the classes if you are going to be installing yourself. Bring a layout of the area you will be redoing so Robert can give you suggestions on where to start, transitional pieces, etc. Both of these employees were the reason we ended up going with Floor & Decor. The store itself had great selection for what we were looking for (vinyl & backsplash). The staff makes suggestions but also didn't try to sell us unnecessary products. The check out woman was also very kind. I really appreciate this store and look forward to going back! read more

Initial visit was great! Johnathan with the laminates was very helpful. We scheduled an appointment for an estimate. Estimate representative, Tim was great. The project list (shopping list) was very helpful when I return to the store to purchase materials for the job. The labor to complete the job was reasonable and look forward to having my flooring installed in a week. Work could be done sooner which I appreciate but a little later worked the best for me. read more

Very good place for choices of tile, laminate, marble, and flooring. Great prices and lots of decorating ideas.

I was tile shopping and had the pleasure of meeting a gentleman, Desmond, for some help. He was the second individual I talked with. The first individual had no knowledge of tile. Desmond took the time to answer questions, help me obtain the right supplies, and arranged for all the tile to be upfront. When I arrived up front, Desmond was with the cart and helped me load everything into my car (with another gentleman, I don't know his name, very pleasant and helpful). Bottom line, Desmond knows his stuff and goes above and beyond. read more

Horrible service. The employees acted like they were on drugs or something. Absolutely horrible and their tile was incredibly overpriced and tacky. Home depot has better tile. Honestly, goodwill would be better then this dumpster. read more

In these difficult times, it is so terrific to receive such excellent customer service from Shane, the store manager today - he ensured that everything about the order I was placing was correct including the amount of tile! Extremely helpful to a novice like myself This was a wonderful follow up to the patience and expert help I received during my initial visit from Chelsea. I would highly recommend this store! read more

Jayson was incredibly helpful and professional during my recent visit. He checked on me several times, and was so knowledgeable. Great experience! Thank you Jayson, Shane, and the entire staff. read more

James O Reily was awesome he knew the products and had excellent customer service skills!we purchased over two thousand sf of tile , the transaction was very smooth even checked us out!way to go James ,we will return to purchase tile for two bathrooms and want to have James help us again. read more

Its not everyday I give a business 5 stars! The location is perfect because its central to everyone living in St. Petersburg. The selection is great and the prices range from low to high, truly something for every budget. We flip houses on the side and have sold 6 homes last year alone, much of the work done came from this store! Our last flip was a 100 year old Spanish style house on Part Street, Floor & Décor even stocks Spanish tiles, the previous owner had the entire house done in pink tile? So it was a major project and all the tile came from here to restore back to its original glory. Now we are restoring another older home and we are approx. 85% finished after only two months of non stop each day of work since moving in, we have never gotten this far on a project this quick and the quality is outstanding, leaves everyone speechless who have seen it, they all ask where we found the backsplash tiles and we tell everyone Floor & Décor, I have sent well over a dozen friends to this location and they have all bought things here too. We hope to flip a few more houses this year and it would not look 1/2 this good if not for this store, I truly believe that because the other places around town such as Lowe's and Home Depot do not carry the exotics that I gravitate towards, the difference when selling a house and buying cheap tile and high end tiles is night and day, the more expensive not only looks better, but you get way more out of it after its finished! You can pay $2 bucks per sq. ft. for a custom backsplash tile for your kitchen or pay $30 per sq. ft., trust me when you go to sell you will get every cent back and then some, but when you use the cheapo stuff you will maybe break even, people can tell quality and expect it now a days, especially in this pricy area. read more

Floor & Decor - 11 hrs. of non stop labor just doing the backsplash! - Kitchen & Bath Near Me - St Petersburg, Florida

My husband and I are have been going through a whole home renovation for the past 6 months. We were completely overwhelmed with many details, especially the bathrooms.. not to mention we have totally different decorating styles, of course! After spending many days and probably 24+ hours in F&D, we finally decided to take advantage of a decorator, Jamie Haskins. Let me tell you, this woman is an angel who totally knows her stuff. She helped us find everything we needed in no time flat. My husband and I were floored by her knowledge and expertise, plus her bubbly yet calming personality made the experience SO much easier. She is truly an angel. Can't wait to go back and see her again when we get downstairs to figuring out the kitchen. We can't begin to put into words how grateful we both are for her taking the anxiety out of what was an extremely stressful situation! read more

Don't shop here! On Sunday afternoon around 1:00 p.m., I called this location of Floor & Decor four times before someone answered the phone. I was inquiring about delivery and I was told that yes, they could deliver locally, and, specifically, they could bring the tile into my house. I took a piece of tile up to the cashier and asked if they had 65 square feet in stock. I was told that they did. I then walked around and finally found someone to help me. I believe this person was the "manager." When I asked him about delivery, he told me that they would deliver to my house but they would drop the tile in the yard and they would not bring it into the house. When we went to count out the boxes of tile, he told me to go get him a cart. At that point I asked myself if I should just walk out, but I didn't want to waste any more time so I walked halfway across the store and brought the cart back. Then he told me they had added a box of the wrong tile to the inventory and they did not actually have enough tile. I then took the bullnose in my hand up to the cashier (so the trip wouldn't be a total waste of time). There was no one at checkout. I spotted two employees at the returns desk and asked if that's where we were checking out now. One of them had no mask whatsoever and the other one was wearing her mask down under her chin. They continued chatting and laughing while I was standing there waiting for them to check me out. They had a difficult time counting the bullnose. The one with no mask whatsoever managed to cough directly into my bag before she handed it to me. read more

I visited this store last week ready to purchase the 858 SF flooring in addition to the remodel of bathrooms & kitchen. The lone cashier was drowning while two individuals chatted in the register next to her. She asked them for assistance to no avail. I then asked if they were open to which they rudely replied no and continued there conversation (not work related). There was even more unprofessionalism displayed that I won't address. Needless to say, on principle I purchased tile at a much higher cost. F @ D have good prices, I will give them that but for those that will tolerate treatment for price.... I am not one of them. read more

Selection is overwhelming, prices are extremely competitive and the employees were very helpful, esp. Jammie, Jeff, Lucy and Bryce. Did I mention JAMMIE? On my fourth visit she saw me searching for a product, offered her assistance unsolicited and stayed with me while I spent over $1500.00. Shopping support, technical support, style suggestions...Thank you! PS. they scanned my selections on the floor, pulled the order and had it ready for my contractor to pick up. I am an old man with a bad back so this made things easy for me. read more

I want to give a shout out to Andi, who helped pick out the fabulous tile!!! She was not only friendly but extremely helpful on settling our debate on which tile to get. So thank you Andi for your kindness and knowledge!!! Our bathroom is amazing thanks to you! Also big shout out to my girls in customer service/checkout, we saw a lot of each other, thank you for helping me out and always greeting me with a big smile!!! Its always nice when you are dealing with the stresses of remodeling!!! J with the pretty nails (sorry I can't spell your name)! You are awesome and look forward to my next remodel and thanks for always greeting me with your smile!!!! And of course, I can't leave out Shane! Thanks for helping us order the rocks for our shower and always taking care of us when we came in! You have an amazing team and that reflects in your awesomeness as a manager!!! read more

Floor & Decor - Kitchen & Bath Near Me - St Petersburg, Florida

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Looked at a few places for a tile since a local company mixed up our order and we needed to make a quick change. They had tons of great choices. Christy was very helpful, offering fast assistance; she provided strong knowledge of where things were, loaded the cart and put it all in the trunk easily. Excellent service today thanks to Christy! read more

Caring staff at the Pro Service counter helped me think through my project and get the supplies I needed! They went out of their way to make my daughter comfortable too! read more