over charging for services like cutting my cats nails...3 months ago $15....now $32....and did not…read moretell me until i queried the overcharge....checked 4 other vets...15-18 is standard for a small uninjured cat...Miss diagnosis by vet of Glaucoma...later referred to a specialist....who said it was just an infection....for that it cost me $1000...for wrong treatment.....DR LAU SOLD OUT HIS PRACTICE 3 YEARS AGO AND THEIR JUST ONE DAY A WEEK....this place owned by a syndicate....not Dr Lau

Hello, we had been customers for many years, getting everything from our two dogs shots and…read morecheckups to getting their teeth cleaned which was 2k each time. We bought all our dog food from them, they raised the price of dog food over 20% all at once. I asked for a call back from Dr Lau and manager christie would not get him to call me. The dog food is $126.99 at Petsmart the same food at All About Pets is $ 171.68. I said in an email to Christie I will not put up with gouging and we are moving on from you. We bought our food and got everything done with you and this is how we are treated lol. Anyways she sent an email today saying our pets are no longer welcome there. BE VERY CAREFUL WITH THIS PLACE.

Great vet! Nice staff- been coming here for years with our bulldog Monty- and service has always…read morebeen good!

We are so happy that we found Dr. Shanahan and Elle, who are so knowledgeable about our "exotic…read morepet" bunnies. They take such wonderful care of our bunnies, Pickle and Kimchi, every single time. Our buns are stubborn and not the easiest to handle, but this vet and her technician are able to handle Pickle and Kimchi like champs, even trimming all of their little nails. Pickle's neutering was straightforward and he recovered without any issues. Elle called to check in on Pickle two days after the surgery. Kimchi's spay surgery was a bigger procedure. She wasn't eating overnight when we took her home initially, but we were able to bring her in the next morning to be examined. She got IV fluids and perked right up, but they continued to monitor her the entire morning and afternoon--all free of charge. We are so grateful to find the rare breed of caring people who are skilled at treating and handling pet rabbits.

Took thousands of dollars and wanted to keep my dog for multiple nights when I asked them not…read more Didn't know what was the issue at all after 3k in tests and it was not that I wanted to take my dog home.

They charged me for anal gland problem that they didn't do. Charged me $2000 and didn't fix the…read moreproblem. I do not recommend this hospital!

horrible appointment time schedule…read more you can schedule for 4:00 o'clock and they will check your pet at 5:00 oclock. if you have any plans with 2 hours of your appointment good luck. appointments don't mean anything to them.

DO NOT GO！！If you come from a multicultural background, English is not your first language, or if…read moreyou are not familiar with animal healthcare: Please take a moment to read my experience, and you'll understand why Coquitlam Animal Hospital is a place you must avoid. For three days, I've been searching for a new vet for my cat friend after a traumatic experience at Coquitlam Animal Hospital. I've cried for two nights, unable to sleep because of the doctor's threats and accusations. My cat friend doesn't understand why, after a simple visit to the vet, I seem more hurt than he is. I took my cat friend for an annual check-up because he had been eating and drinking more and using the litter box more frequently. However, Dr. Nenad Paunovic employed layers of sales tactics. I struggled to escape the financial trap, managing to downgrade the $700 exam plan to $300, but the drastic difference made me unable to trust him entirely. After a long wait, he informed me that my cat friend had unfortunately been diagnosed with diabetes. However, their overpriced charges for insulin and their hostile reaction to my hesitation made it impossible to accept treatment for my cat friend in such a biased and discriminatory environment. I just wanted to find a graceful way to leave, but they twisted my reasons against me, exploiting my mother's language barrier to judge us harshly in that sealed room. He knew I couldn't argue back, neither in medical terms nor in English. Within his comfort zone, he exploited language traps and threatened me with accusations of animal abuse. I don't know what tragic experiences Dr.Nenad Paunovic had in the past that twisted his sense of right and wrong so severely. He said: "I know you won't pay to treat your cat. If you don't pay, I'll report you to the xxxx" "My time is precious" The implication is that if we don't get treatment here, even if we've paid for the exam, we're still abusing my cat. ***On one side, there's a licensed vet and his silent staff; on the other, there's helpless me and my non-English-speaking mother. In their kingdom, whose side would justice stand on? ***What's even more terrifying: How many others like me, with English as a second language and unfamiliar with animal healthcare, have faced his psychological abuse? ***As an animal doctor, he treats minority groups this way--how does he really treat the animals? He carried himself with an air of superiority, provoking and attacking me from his comfort zone. Though he seems appeared polite and professional, he was like a blunt needle that pierced my heart. It was clear he had mastered this technique. I'm not familiar in veterinary medicine, I just wanted to do some research. If my cat truly has diabetes, he needs correct and effective long-term treatment and a trustworthy doctor. Yet this vet didn't stop tormenting me after I left his clinic. He deliberately slandered me in the exam report, making it impossible for me to seek help from another hospital with a $340 report that brings only shame. Aren't they mentally abusing both the cat and me, the cat's friend? The vet, under the guise of "caring for cat," wrote defamatory comments about me in the report notes, causing other hospitals to misunderstand me and trapping me in an endless cycle of clearing my name. The wasted time is also a form of harm to my cat friend. I don't understand why being rational and cautious is considered a crime. Is it because I'm an Asian woman that I'm expected to be a submissive Madame Butterfly? The only person who apologized to me, a female staff member, later sent me a non-replicable report filled with humiliating remarks. When I looked back and saw her last name was the same as the vet's, I laughed with tears in my eyes. It turns out the money wasn't spent on my cat friend --it was spent on myself. I paid for a complete psychological torture package. By the way, I've been a loyal client at this hospital since 2022, spending nearly $4,000 on my cat friend's exams and dental care. Isn't that ironic?

I will never go back. Here's why: -This will charge you…read more$100.00 every time you book in to see a vet. They charged me $100.00 for a Wellness Check when I made an appointment and they never informed that I would need to pay for in order to get a Bordetella vaccination. My dog had just been there 4 months prior. My husband took our other dog to Burkeview Animal Hospital the very next day for the same vaccination and they also did a Wellness Check but they did it for free. And our other dog had not been to the vet in over a year. -When I called to dispute my invoice the office manager did not offer to refund the Wellness Check, in fact she seemed put off, defensive and acted like I should have assumed that I would be charged for simply seeing a doctor. She offered me free Wellness Check on my next visit but obviously that is not going to happen. -During my appointment I had inquired as to why they were examining my dog and the doctor (who never introduced himself to me as a doctor) said that it's just something that they do and then went off on a strange tangent about how some people don't think of Vets as real doctors. He said something about being able to do human brain surgery if he had to. I was confused to say the least. -One of their doctors Dr. Greenburg seems like a misogynist to me. Or it's possible that he just doesn't like people in general. Spoke down to me during an appointment and really pushed a special type of dog food that they sell when I didn't ask for it. -Poor communication. Booked in for a vaccination for kennel cough but then somehow that was communicated to the staff that my dog had kennel cough already and that I needed to call ahead and bring my dog through a side door when I arrived. Something is off about this animal hospital. Steer clear.

We recently took our bunny to this hospital after finding a clump in his tummy…read more They seem to like making people wait outside. We had to wait outside and I've seen other people waiting outside as well before. The "vet" we were given couldn't figure out what was wrong with our rabbit. She made us wait a very long time in a little room (with no magazines) while she conducted an exam. We didn't see it. Then she brang him back for a minute and told us there was a big lump. We already knew that. That's why we brought him in. Then she took him out again and we waited even longer. After all that waiting and an x-ray she said she didn't know what was wrong with him but it looks like a bladder infection. She said it could be cancer underneath but she didn't know. She didn't know. She then told us we should put him down. Seriously? Without any clear knowledge of his problem. She seemed completely unknowledgeable and confused. Then they sent us a $250 bill. No treatment. No recommendations. No medicine. Total rip off!

My pup is allergic to 11 pages of environmental & food items, he is 4. Since moving to Langely he…read moreis surrounded by a Red Level allergen in Mountain Ash tree's (I didn't have his DNA tested until after I moved ) and when the Mountain Ash leaves fall the past two years he gets a nasty skin infection. Dr Satwant is awesome, he is thorough and really cares about the animals, his staff are caring and Taz being a little scaredy cat GSD was held the whole time. We just went back for his check up and he was happy to go. A good sign. When the treatment I was interested in turned out to be a bit over my budget Dr. Satwant offered a more cost effective solution to try first so we will see how it goes. I wasn't pushed to vaccinate and I wasn't forced to pay for a Urinalysis or Blood work first & foremost like the other vets around here who are Corporately owned and only seem to be interested in generating profits over actual care. So happy to have found Aldor Veterinary Clinic and highly recommend them.

Poodle standard ear infection - the doctor and staff were amazing. My wife has a doctor for our dog…read moreand now I have mine. Highly recommend this place and doctor Lohat. Extremely kind, intelligent and informative. Don't go anywhere but here. -Jay

If you can go somewhere else, do yourself and your pet a favor and DO! This hospital is a major…read moremoney grab filled with incompetence. And make sure you check the charges On your credit card if you have no other choice than bring your pet there! they "forgot" to pay my 850$ deposit back and if I didn't call about it, they certainly wouldn't have chased me. Yikes

I had a great experience with Dr Beltran. My havanese had eaten some cake that was covered with…read morefoil. Her stomach was bloated like a football and she wasn't urinating. Dr Beltran assess the situation and offered a few options and we decided on the least interventional but supportive care. She never tried to convince me to do anything extra. Great vet!!!

This is our family Vet. Dr. Carnes is awesome! He always has time to answer my questions in plain…read moreenglish without going into 'doctor-speak'. We are usually here every two months just for a nail trimming which is cheaper than the groomers. The staff phones to remind us of shots the hound will need on our next visit. About three years ago, our dog Maggie (Bluetick Coonhound) was favouring her rear leg and the limping was getting worse. Dr. Carnes diagnosed her condition and informed us an operation was necessary. He explained the situation and walked us through the steps the surgeon would take to fix Maggie's damaged knee ligaments. The surgery was quite expensive, but not an option when a family member is in pain. The surgery went well (Done in Vancouver, not this clinic) and Dr. Carnes did the follow-up recovery with us. 8 months after surgery our dog is running around like she was a puppy again. Very happy with diagnosis and recovery. Very clean and a large waiting/reception area so the dogs and cats who might not get along have lots of space. Small grass area beside the building so your pooch can relieve themselves before/after the car ride. All of the staff here are ALWAYS EXTREMELY gentle with our dog and it's a pleasure to frequent this establishment.

WARNING!! My nightmare vets came true when I took my sick pet here. Be ready to empty your purse or…read morewallet. Don't be fooled by the over polite receptionist or kindly demeanour of the vet. We were ripped off big time!! First consultant fee, then overpriced meds, then more tests, X-rays then more specialist review of X-ray which was basically same as what vet had described. Nearly $800 later we were no further ahead. She talks a lot of fluff and air. No concrete diagnoses. Just that more tests needed for more hundreds of dollars! Very unhappy with the care. Or should I say lack of care. Left with the same sick pet that I came with. Definitely a Woolf in sheep's clothing. You have been warned!