After reading all the negative reviews about "customer service" at Keller Ford, I was extremely…read morehesitant to even search their inventory out fear I would find what I wanted. I took the chance and found a new 2017 F250 that was still in their inventory. I sent the General Manager, Matt Meyer, an email explaining I live in Los Angeles and could not simply stop in. I made him an offer in my email and left my phone number. Within an hour, Matt called me and we discussed numbers. I told him I was also looking at a similar truck to his in Bakersfield (whole neither story). After negotiating back and forth, Matt & I could not agree on a price. He thanked me for my time and congratulated me on the truck I would be buying from his competitor. Fast forward to a bad experience in Bakersfield... I called Matt for some clarification on California auto contracts. Matt was extremely helpful and patient even though I was not his customer. I could not praise Matt and his customer service and professionalism enough... well maybe I could have had he gave me the truck for free! Haha

My fiancée purchased a 2022 Chevrolet Silverado on March 30, 2026. The very next day, the check…read moreengine light came on. We immediately contacted the dealership, and they asked us to bring the truck in. They told us the issue was related to the spark plugs and that it had been repaired. A few days later, on April 6, the check engine light came back on. Once again, we contacted the dealership and brought the truck in for repairs. This time, they replaced all of the spark plugs and assured us the truck was fixed and ready to go. On June 9, less than three months after purchase, the check engine light came on for a third time. This time, the truck also developed an engine knock. We immediately contacted the dealership and were instructed to bring it in right away. After six days of repeatedly calling for updates, we were finally told that the problem was likely a camshaft or lifter failure. At that point, the dealership informed us that they would not cover the repairs and that we would be responsible for the cost because we did not purchase an extended warranty. While we understand that we did not purchase an extended warranty, the truck has had ongoing mechanical issues since the day after we purchased it. We reported every issue immediately and gave the dealership multiple opportunities to properly diagnose and repair the vehicle. We are a family of five with two working adults, and having an unreliable vehicle has created a significant hardship. What is most frustrating is that the dealership worked on the vehicle during the first two visits but is now refusing to assist when a more serious problem has been identified. We believe the vehicle either had a pre-existing issue that was not properly diagnosed or was not thoroughly inspected before being sold. We have repeatedly attempted to discuss our options with dealership staff, but it has been extremely difficult to get clear answers or assistance. On June 15, we went to the dealership in person seeking help. We were asked to wait in the lobby for someone to speak with us, but no one ever came. Instead, employees remained in the office while we waited without receiving any assistance. We are disappointed with how this situation has been handled and hope the dealership will take responsibility for addressing a vehicle that has experienced recurring problems since the day it was purchased.

I just want to share a really positive experience I had at the Keller Service Department last week…read more. Prior to doing business with Keller , I was really traumatized for having such a bad experience with Fresno Mitsubishi service department a few years ago(2024) when I had the unfortunate experience of completing a 16 hour shift and finding my car dead in a the parking lot of the State Hospital . After my car was towed to Mitsubishi of Fresno it rotted in a parking lot for 4 months with little to no communication and a very mean woman who did not want to help me was my only point of contact . I swore in that moment that I would never again fall victim to that business and I did not go back to them for a new car . My experience at Keller was the complete opposite. Vanessa was caring , went above and beyond to help me with my service issue and I didn't even wait 24 hours until it was resolved . She made it very clear my business was valued and had genuine concern for what my needs were . I highly recommend this business . Good service is dead, but not at Keller . They take care of you and treat you well and truly go beyond standard expectations. I think I'll stick with Chevy for now on . I suggest you do too . Thank you Keller for taking care of me. Thank you Vanessa . Keller give this woman a raise ! She takes care of your customers and keeps them coming back .

I'm pretty disappointed with the experience I had with the service department at Kellar Motors. I…read moredropped my vehicle off at 9:30 AM expecting it to be looked at within a reasonable timeframe. After waiting 5-6 hours, my car still had not even been serviced. When I asked about the delay, I was told that I needed an appointment, even for a simple oil change. This was frustrating because that requirement isn't posted anywhere in the service department or on their website, so there was no way to know that ahead of time. What made the situation worse was that I didn't receive any updates during the entire time I was waiting. If appointments are required, especially for basic services like an oil change, that should be clearly communicated to customers up front so they can plan accordingly. I hope management looks into this and improves the communication process for customers. I'd be happy to update this review if the situation is addressed.

Marcos helped me out a lot with my whole car shopping experience. If you go ask for himread more

First time buyer here!! We originally came to see Sean but he was kind enough to lead us to Willy…read more Super helpful and patient in making me feel confident and comfortable on purchasing my new car. Answered all questions I had and helped me get the best price possible. Thank you Willy!

Great place very friendly and family owned. They also speak Spanish I got a good car, honest peopleread more

Affordable used cars, they offer a month warranty and charge 0 interest. A small family ran…read morebusiness not the prettiest place but a honest place. Thumbs up from me.

Took care of me . Made it easy for me to buy my first car . I am glad I trust them . I love my car…read more!!

Chris was VERY help helpful and amazing. we needed a car asap and Chris helped us with finding a…read morecar within our price range fast.

New to Lemoore and needed an oil change for my Ram. Sager scheduled me a same day appointment (oil…read morechange, tire rotation, and recalls). Luis (sales advisor) in service department and Luis (sales manager) and the entire staff are incredible. Everyone was professional and friendly, and I am very pleased with this dealer. This will be my go-to dealer to get my vehicle serviced. I highly recommend any and all active duty military to give this place a shot if you need your vehicle serviced.

Nice staff but business nice. Took way too long. Will quietly add Lowjack, auto warranty, and paint…read moreprotection. Pay attention if you don't want it. I do enjoy my car and felt the price was avg. Staff was professional.

I am all about privately owned businesses because you're going to get that genuine caring customer…read moreservice. The employees here are all there for your best interest. Jorge, is truly awesome. I was able to tell him what I was looking for (& I am picky) and he was able to work with what I needed. I would recommend this dealer to anyone, near or far!

We came, we saw and we conquered!!! I love that this is a family business and you can definitely…read moretell. He treated us like family and the process was the fastest car buying experience that we've ever encountered. Happy birthday Sir!!! Thank you for a great experience.

Chris did a amazing job At Kings auto in Visalia Highly…read morerecommend him good Job !!!!

Visited this car lot today and was very pleased they had vehicle doors and hoods open for easy…read moreinspection. As a potential buyer, this really helps when sourcing cars by making it easy to examine the interiors without needing to have them unlocked. The sales associate, Rigo was also very courteous and came out to greet us, then offered to start the cars we were interested in. I was impressed with the customer service he extended to us by inquiring into our needs. Would recommend visiting this lot on your search.