My fiancée purchased a 2022 Chevrolet Silverado on March 30, 2026. The very next day, the check…read moreengine light came on. We immediately contacted the dealership, and they asked us to bring the truck in. They told us the issue was related to the spark plugs and that it had been repaired. A few days later, on April 6, the check engine light came back on. Once again, we contacted the dealership and brought the truck in for repairs. This time, they replaced all of the spark plugs and assured us the truck was fixed and ready to go. On June 9, less than three months after purchase, the check engine light came on for a third time. This time, the truck also developed an engine knock. We immediately contacted the dealership and were instructed to bring it in right away. After six days of repeatedly calling for updates, we were finally told that the problem was likely a camshaft or lifter failure. At that point, the dealership informed us that they would not cover the repairs and that we would be responsible for the cost because we did not purchase an extended warranty. While we understand that we did not purchase an extended warranty, the truck has had ongoing mechanical issues since the day after we purchased it. We reported every issue immediately and gave the dealership multiple opportunities to properly diagnose and repair the vehicle. We are a family of five with two working adults, and having an unreliable vehicle has created a significant hardship. What is most frustrating is that the dealership worked on the vehicle during the first two visits but is now refusing to assist when a more serious problem has been identified. We believe the vehicle either had a pre-existing issue that was not properly diagnosed or was not thoroughly inspected before being sold. We have repeatedly attempted to discuss our options with dealership staff, but it has been extremely difficult to get clear answers or assistance. On June 15, we went to the dealership in person seeking help. We were asked to wait in the lobby for someone to speak with us, but no one ever came. Instead, employees remained in the office while we waited without receiving any assistance. We are disappointed with how this situation has been handled and hope the dealership will take responsibility for addressing a vehicle that has experienced recurring problems since the day it was purchased.

I saw a car online that I was interested in and emailed them. I texted and emailed back with…read moresalesman Juan Perez. He was upfront and sent me photos of the car. I told him I lived several hours away and would want to do as much online as possible if I were to come down and see and maybe buy the car. Juan told me there were some issues with the car so I would not be surprised with them if and when I were to go there. Eventually, there were enough issues that I decided not to go further with the car. To me if there were issues with the car (Ford product) and the dealer was not willing to fix it, then it must be pretty bad or $$$. I never met with or talked to Juan in person or on the phone but he was helpful and no pressure. My only complaint would be that there was never an advertised price for the car and Juan never gave me an answer when I asked him what the price was.

I have had 2 great visits back for service. Once again with Eric who took great care of my cars…read moreneeds. Today it was with Lamont who arranged for my AC to be repaired. He also received a discount for my total due. Thank you.

I'm pretty disappointed with the experience I had with the service department at Kellar Motors. I…read moredropped my vehicle off at 9:30 AM expecting it to be looked at within a reasonable timeframe. After waiting 5-6 hours, my car still had not even been serviced. When I asked about the delay, I was told that I needed an appointment, even for a simple oil change. This was frustrating because that requirement isn't posted anywhere in the service department or on their website, so there was no way to know that ahead of time. What made the situation worse was that I didn't receive any updates during the entire time I was waiting. If appointments are required, especially for basic services like an oil change, that should be clearly communicated to customers up front so they can plan accordingly. I hope management looks into this and improves the communication process for customers. I'd be happy to update this review if the situation is addressed.

Our sales rep Dom made this a pleasant visit. Super friendly interaction throughout made us feel at…read moreease without any stress added to a usually daunting experience. He went above and beyond to ensure our needs were met and made sure we got the best deal! Highly recommend working with him if you are in the market for a car. Thanks, Dom!

got in the middle of March and now another issue pouring out coolant can't get a hold of them about…read moremy contract to see if they want to help fix anything after already buying a $500 battery not to mention I was told my vehicle would be tagged license plates finally came in last month. Guess what I have to pay for the tags for this year so I'm out $500 for the fix. I had to do myself because nobody returns my calls and I refuse to talk to the disrespectful general manager he's good to fast talk you and put you down then I have to purchase my own tags after buying a new vehicle and having a $500 car payment now I'm going to have a nice mystery fix with the coolant pooling out. Called again today and still cannot get a hold of the finance contractor that helped with my contract. Wish I would've read the reviews and bought a car off the street before I came to them a mother of four working her self tirelessly at the hospital now has to pick up even more overtime to fix a vehicle that should never have issues the same year of buying let alone a couple months after.

Great place very friendly and family owned. They also speak Spanish I got a good car, honest peopleread more

Affordable used cars, they offer a month warranty and charge 0 interest. A small family ran…read morebusiness not the prettiest place but a honest place. Thumbs up from me.

Seamless from start to finish! Great selection ; sweet rides and fully accommodating staff…read more Go see Nelson out there...he's a good guy; patient and gets it DONE! Do yourself a favor and if you are financing, do the online application...Saved an inordinate amount of time. Leonard, Stephen and Abel have been fixtures in this locally owned business for decades! Support them! They are the gold standard!

had a great experience buying a car from Hanford Auto Sales. There was no pressure or stress. Their…read moreprices are reasonable and an extended warranty was on offer, too, for extra peace of mind. Nelson and Abel in particular were extremely patient and helpful in the entire process- before, during and after the sale. They advertise they have been in business for 30 years. They treated me with respect and care and they must do that with a lot of customers. From my experience, it explains their longstanding time in the community.

Took care of me . Made it easy for me to buy my first car . I am glad I trust them . I love my car…read more!!

Chris was VERY help helpful and amazing. we needed a car asap and Chris helped us with finding a…read morecar within our price range fast.

I was recently tboned and had to deal with the stress of buying a new vehicle. Everyone knows how…read morestressful the process can be but Jorge and his team were extremely helpful and took away all the stress. Although I missed out on the 4Runner I wanted I was still blown away by their service. I can't recommend them enough. Thank you for all the help.

We came, we saw and we conquered!!! I love that this is a family business and you can definitely…read moretell. He treated us like family and the process was the fastest car buying experience that we've ever encountered. Happy birthday Sir!!! Thank you for a great experience.

Chris did a amazing job At Kings auto in Visalia Highly…read morerecommend him good Job !!!!

Visited this car lot today and was very pleased they had vehicle doors and hoods open for easy…read moreinspection. As a potential buyer, this really helps when sourcing cars by making it easy to examine the interiors without needing to have them unlocked. The sales associate, Rigo was also very courteous and came out to greet us, then offered to start the cars we were interested in. I was impressed with the customer service he extended to us by inquiring into our needs. Would recommend visiting this lot on your search.