no communication skills!!my prosthetic was scheduled got cancelled no follow up no prosthetic.i waited6 weeks and have to leave for a month of work with no prosthetic. every time i call they trll me matt is out to lunch sure eats a lot!!! still have no clue where prosthetic is!!?!?!?!! read more

These guys are true experts, and the prosthetists are wizards that are ant to help and genuinely care about how you're doing. I just had my appointment with Matt Munoz who replaced the straps on my AFO and also found missing screws that he also replaced! The only challenge I've had with Hanger is scheduling appointments, and now Matt is helping me with that too! Thank you Hanger Clininc! read more

TONY is the knowledgeable tech their. Very clean facility nice staff BUT Tony is the only reason I come to this location bc of TONY

Went to the Covina location. Horrible frustrating experience, waited 1 month for evaluation appointment then custom fit orthotics didn't fit , waited another month for fitting. they have only one person working in the office. Item was delivered to the office but they have no availability for appointment so they sit with the item . Reception desk sucks. First they say your insurance will cover 100% then flips around on the item pick up day and says 20% copay. Can't do simple paperwork had me call doctors office 3 times to get them the correct fax number. Just absolutely 1000% waste of my time. My baby waited 2 months for orthotics and this was the optimum time for her to walk. Please do your research and do not go to this place. read more

I have been using Hanger for years. I moved to Los Angeles and needed to get new orthotics but Medicare doesn't pay for it so I asked about paying cash and the woman I talked to said I couldn't pay cash for them. I contacted a couple other Hanger clinics and they said that I could pay cash. I even talked to someone else in this office and they said I could pay cash. This woman would not let me speak and gave me the usual answer that seemed like it was a stock response. I will be telling my podiatrist to send the order to another Hanger clinic. read more

Matt has a way of making a horrible situation into something you can confidently step into. I've had a horrible accident but with his guidance and expertise I've learned how to navigate better through it. All of the staff at cedars Sinai and California Rehab Center told me he was great but I had no idea. I don't think my socket could fit any better considering my circumstances. read more

Zach had an amazingly difficult task any daughter was diagnosed with stage four bone cancer. She was 15. She is in full remission and was unfortunately left with damage from massive damage from radiation that as left her unable to walk any longer. Zach developed a brace that allows her to wear and be able to be upright and even take steps. To say this is a god send would be an understatement. Thank you Zach and the Hangar clinic. You are amazing. Thank you read more

This office is an absolute mess. I brought my son in back in May 2024 for a consultation for a cranial band. The clinician told us it wasn't really necessary for him to get it BUT the insurance was covering 100%, so if it was his child he would do it. So we did. He wore it for a few week by June he was done. A few weeks later I received a bill from hanger Clinc for over $1,000. I called the office and was told I would get a call back, I never did. I received a second bill, once again I called them yet no one knew why I was getting billed. Finally someone calls me, leaves me a voice mail telling me to disregard the bill, it was an error from the billing department, so I believe them. A few weeks later I get a bill from a collections agency. I again call hangers clinic and I'm told I'll get a call back, NO ONE EVER CALLS BACK. I call again, finally some tells me "my insurance lied to them." But, because I followed up they will retrieve the bill from collections while we sort things out. At this point I'm so feed up with this place I call my insurance and have them call hanger. The next day I get a call back from my insurance, they explained what happened, and they tell me hanger has agreed to retrieve the bill from collections and workout something with me. Days go by, weeks go by, finally a month later I call hanger clinic again and they tell me my account is clean not to worry about it. I ask for them to please make sure because I don't want this to hurt my record. I get a call back Friday, turns out this bill is still sitting with the collections agency.Mind you, I have to repeat this story every single time I call this office. I asked to speak to the doctor in charge and I'm told I'll be getting a call from the manger by end of day....THEY NEVER CALLED. This has been going on since July, it's now the end of December. Make sure you do your research before coming in here. I would've never came to this office had I known how unorganized they are. I seriously don't know what to do at this point. read more

I had "hangar mobile " fit me for an AFO some weeks back in La Mesa. Long story short the thing got bounced back quite a bit. until by no small feat I located the order. Turns out it's finished and rather than deliver it to where I'm currently at they'll see it sent to Vista. This where it gets fun. i finally call this morning . Only to be told that the eta is now two weeks out. Upon explaining my plight to the front desk I am placed on hold only to be transferred to the worst customer service representative one could ever want. She insisted getting out what she had to say at my expense. Never have I encountered such treatment. read more

Very professional technical person. They made a drop foot AFO for me. It works. It's heavier then I'd like but they don't have lightweight stirrups read more

Tony, the head manager finally got in touch with me and did refund my money. He was also apologetic about it which I appreciated. So I'm upgrading my review to three stars. I know they do a lot of good work for a lot of people, but I would stay away from the orthotics. read more

As a life long amputee of close to 40 years, I've experienced the full spectrum of prosthetic services. Some experiences have been good, some have been awful, but Matt Mills is hands down the best clinician I have ever worked with. So far, he has made two legs for me and both have been, hands down, the best legs I've ever had. I highly recommend Matt for any amputee in need of great prosthetic care. Thank you Matt, you're a game changer read more

There's not enough words to say about the service that the Hanger Clinic Performs. Other than they are doing the Lord's work. The standards of the Hanger Clinic is second to none. The level of care, concern and problem solving is beyond anything I have ever seen or experienced. The Hanger Clinic is emblematic of when America was really #1 My gratitude goes out to Jahair-. a complete professional with a highly focused intelligence with compassion and skill that has changed my condition. The Hanger Clinic is an American institution of complete excellence. read more

hanger clinic Beverly hills , the most professional and attentive people iv delt with in any industry, with attention and sincere concern for the patent . Jahir E . showed compassion and understanding for my situation , you would be very fortunate to work with him with your particular need . Brandon L read more

I cannot tell you how fortunate I feel to have found Hanger Clinic or rather they found me. Some little bird had let this organization know that I was about to undergo a double below the knee amputation. They were kind enough to meet me at one of my dr appointments and introduce me to one of their amazing advocates who also happens to be a paralympian. I was so touched and inspired by their desire to help inform me about me upcoming life changes I couldn't wait to get in and meet the team I would be working with. Two weeks before my surgery I was set up to meet my future prosthetist Ken. I went in for an appointment and got to ask all the questions I wanted about what to expect. He was incredible and made me feel so comfortable. I have now been working with both Ken and Matt for nearly three months. They always listen to everything I need and not only accommodate but they also advise and steer me in the right direction. (They have done this many more times than I have.) I now walk with two amazing prosthetics that always feel so great every time I leave their office. I know I can always call on them anytime I have an issue or concern and they will address it right away. Its important to have a great prosthetist you can communicate to and feel comfortable. To add a little more icing to the cake, the whole staff always smiles, says hi, and acknowledges my improvement. Plus Ken and Matt have made me two inches taller than I was before my surgery. You have to love guys that will give you a little height. The silver lining to losing both legs is that sky is the limit. Thanks Hanger Clinic!!!! read more

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Tony & his staff are great. Very helpful and informative. I've gotten my diabetic shoes from here for the last couple of years and they fit great! read more

Front office staff is great and you can tell Brandon really cares about his patients. He took a long time to talk running shoes with me and prepare me to adjust to using my new orthotics. They don't have validated parking but you can find a meter on Wilshire. read more

On December 29, 2019 I suffered a massive stroke at the age of 37 that left me unable to walk. When my physical therapist recommended the Hangar for my KAFO brace I was excited and nervous. Jahir was awesome and down to earth and helped me realize I didn't need to be nervous but be positive and give the new brace a chance. If it not for the brace, I wouldn't be walking as well as I am today. Jahir offered to make adjustments when needed, and delivered on his promise in a quick and efficient manner and now my brace is an AFO since my walking has improved. Jahir and Tony, thank you for your services. I'm definitely sending anyone I love to the Hangar if they should need their services. You've saved my life! read more

The receptionist was not only lacking in intelligence, but also in courtesy. She got my name wrong, could not understand what I was saying and I almost hung up. They simply could care less about their customers. I wrote to my doctor and asked for a different referral. You would think a large company like this could do better. Why not spend a few bucks on receptionists that actually speak and understand English and at least attempt to provide some customer service. I do not recommend at all. read more

I had a great experience with the manager Tony last week. When my moms shoes didn't feel comfortable. He made assure that her comfort was most important, and tried to find another custom shoe that was appropriate for her. Tony is the best. Great customer service! read more

This was the most frustrsiging and disapointing medical office experience I have ever had. I give one star for its cleanliness. That star should go to the cleaning crew. The reception staff are rude and incompetent. No follow up and clearly do not know how to follow instructions. They are clearly not a well run or constructive team. The other employees I had interaction with were not much better. Also rude. And I still didn't get what I requested after I did all the follow up calls to my doctor and the clinic. The clinic was such an epic fail. read more

Tony and the front desk staff have been nothing but incredible. I feel welcomed and safe every time I enter their office. I brought my baby boy after a helmet referral and it was the best decision. Tony provided the education and support I needed to fix my baby's brachycephaly (flat head). Although my baby was in the "mild" range, Tony thought my son could still benefit from helmet therapy. Within 2 weeks of wearing it, I saw immediate results! My baby boy's head was rounding out beautifully. I can't thank Tony and the staff enough! Thank you guys for believing in us and always being available for all our questions and concerns! read more

Matt is a great communicator and I just love Destiney up front! Very great small homey office.

Not impressed with this clinic. My appointment started about 40 minutes late and the assistant who saw me didn't seem to understand what I really needed when he first came in the room. Oh did you have hip surgery and you need a brace from your hip to your toes? Uh no, I had knee surgery and need a knee brace... I sat in a stiff office chair which seems like a strange place for someone to be fitted when I can barely even bend my knee. Shouldn't patients be on a medical table? He did a decent job cutting the pads and straps for my actual brace, but the entire process was truthfully and bit strange and unprofessional. read more

I am 82 years old with congenital feet issues, and the Hanger Clinic just delivered my first new shoes in 9 1/2 years. The service, preparation routine and production outcome all were excellent and deeply appreciated. Ari L. Noonan. Pico-Robertson. read more

theh founder of hanger was a civil war amputee who revolutionized and/or created prosthetic limbs. today, a thriving clinic can also provide orthotic shoes for aged feet, as was the case for my mother. the downside was that unless you are diabetic, medicare does not pay for the shoes. the logic of this escapes me completely. thus the shoes cost in the $100s, but whatareyougonnado. read more

Hanger Clinic - the story of the civil war veteran, hanger, who invented the modern prosthetic limb. - Orthotics Near Me - Los Angeles, California

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Hanger bought SCOPE. SCOPE wasn't perfect, but it was functional. Now, not so much. Try calling a Hanger Clinic location. The experience you have with the voice mail and answering services is about the same as the service you'll get with your orthotics. If your insurance will allow you to go anywhere else, do it. read more

If you get referred here- run!! Don't waste your time- they will not help you! They are rude and unprofessional. You will waste your time trying to get the service you needed. It will make you frustrated and did I mention a waste of time. They will not attend to your needs. Go anywhere but here!!!! read more

Tony and his staff are excellent! BKA socket completed w great finish and an even better fit. read more

Hanger Clinic - New BK socket. Great finish and even better fit. - Orthotics Near Me - Los Angeles, California

The receptionist in the front is very rude. I was there for appt. I asked how long it takes before I see someone. She said not long. And she rudely said you are 3 minutes late. The person behind her is just as bad. I asked her a question. She rudely said how many times do I have to tell you. The person who did the fitting was extremely nice. He deserves a five star. read more

Mashed potatoes and gravy! Let me start by saying that our son is in a wheelchair. My husband and I went to hanger for new braces for our son. From the getgo the woman at the desk was warm and helpful with the forms we had to sign. As soon as my husband and I met mr.Mills it was clear he was very knowledgeable and caring. He joked around and even showed the braces he wears himself: we were dumfounded! His bedside manor rocked! We have since had appointments to adjust the braces and each time it was a delight! Made an unpleasant Dr appointment pleasant! THANK YOU MR.MILLS AND HANGER! ONE HAPPY FAMILY AND MOM :) read more

doctors offices scare me !! I was nervous and was super lost. My therapist had me go see Dr Mathew for my braces. He listened to me and answered all my millian questions !!! He was so kind !!! i am SUPER THANKFUL for DR Mathew and now walk so much better !!! read more

I was fitted for an elbow brace on 4/12. (It took weeks to get this appointment.) I was told that I would be able to pick up the brace within two weeks after being fitted. After I didn't hear from them for more than three weeks, I started calling and getting a runaround. At one point they told me that I had to email the therapist, who was seeing a patient, and the therapist would email back. Of course, he never did. After calling and calling for over a week, I finally got an appointment for Monday, 5/23. They just called to reschedule for Friday, 5/27, with no explanation. read more

Mr. Tony Morgan practically laughed us out of the office, but its not what you think! I noticed the sides of my 6 month old sons head were protruding a bit and when I mentioned it to his pediatrician he recommended we go see Mr. Morgan just to get it checked out and evaluated. We had not walked two steps into the exam room when he said my son could not be the patient because his head was perfectly fine. His bedside manners were incredible, he was very playful and friendly with my baby and made him feel very comfortable. He seemed very secure and knowledgeable with what he was saying and made me feel at ease with my concerns. We were there for less than 5 minutes! and said we had nothing to worry about because he would grow out of it. I would recommend him highly! read more

I was referred here for orthotics after back surgery. had to be rescheduled several times, because the therapist doing my fitting is not there very often apparently. I made sure to ask, both on the phone, if my insurance was going to cover the inserts for my shoe, and was assured by several different receptionists/schedulers that yes, my insurance would cover the cost. when I finally was able to get to my appointment, which had to be rescheduled to another location, (I am almost 75 miles away from their office, btw) I was presented with financial responsibility forms. I asked point blank, did my insurance company authorize these or not? and was assured that they had pre-authorization for the inserts and that signing the forms was a formality, but required to proceed, so I signed. my gut told me that I should ask to see an authorization or just leave, but I didn't. turns out that I was on the hook for $279 worth of orthotics that are extremely uncomfortable- and yes, I TOLD the therapist that they hurt the day I picked them up. he insisted that I just needed to get used to them and 'break my feet in to them.' yeah, now I have a pair of almost $300 dollar shoe inserts that hurt, that I couldn't return because I was on vacation out of the country for almost the entire warranty period' (3 weeks). overall, a painful and aggravating experience that I have made sure to share with my surgeon at Cedar's who referred me to them read more

I brought my six month old son here for a DOC band after trying Cranal Technologies who wasted my time and was not up front about the insurance coverage. I was really impressed with Hanger Clinic especially Dr. Tony Morgan! From the start they were very professional, friendly and transparent about their pricing, insurance coverage and services. My son only had to wear the band for 6 weeks to our relief. When I joked to Dr. Morgan that my son really should get a certificate for all this effort, he returned from his office with one on the spit. I was both surprised and delighted! This experience will go in the baby book as a good one. read more

This is the worst company I ever seen, receptionists are were on professional, they don't no noting about their job and were rude, they never answer phone most of the time answering service buy their answering service not passing messages or they don't call you back. 16 years they could not able to fix my moms prosthetic leg , we are frustrated , disappointed and tiered of this company,worst costomere servicr they not lessening you to finish they hugging phone on you, we waste 16 years of time with them and no resolution she still can't walk, I will not recommend to anyone else to go through this what we going, They close come off their offices because they don't have good specialists and good customer service, they have worse management. DEBEL read more