So disrespectful. You wait five weeks for an appointment. They call every morning early to remind…read moreyou of your appt. They call and call and then the morning of your appointment, they call again to CANCEL your appointment. They want you to call to reschedule your appt. Thought La Familia would be different from the standard medical establishment, but no, it's just the same: they have no respect for you.

I can't speak highly enough of the experience we have had with La Familia Medical Center. From the…read morereceptionist answering the phone to make appointments, to the nurse, the lab technician and of course, the doctor, Dr. Maas, who is very caring and thorough.

The providers are good. The front desk staff, while friendly, seem to make an error with each next…read moreappointment scheduling, but this is always remedied. "Nurse visits" aren't with a nurse, but a patient care assistant. I would prefer an RN administering vaccines to my child so questions can be appropriately answered. They have always been punctual with honoring appointments. This pediatrician office is fine.

We have been taking our two children to Arroyo Chamiso for 5 years. In that time we've seen 3…read moredifferent doctors come and go, which is very distressing, especially for my kids, who like their doctors and just when they start to trust their doctors, that doc is gone. We are now with Dr. Kleiner, who was a founding member of the practice, so hopefully this won't be a problem any more. We have always liked our pediatricians at this practice, and the nursing staff is excellent. The phone triage nurses do tend to err on the side of caution, so beware. If you have any issue and you want actual advice, be prepared to bring your child in to see a clinician. My biggest issue with this practice (other than the rotating door of docs) is the reception staff. As gatekeepers, these women are impenetrable. Trying to get a sick-child appointment can take an entire day, between the reception staff and the terrible phone tree. I have noticed (and have had this confirmed with other patient families) that when a man calls, the reception staff is much more responsive. They will return my husband's phone messages, and will respond to his him waiting on hold, where when I call they will just leave me on hold until I hang up and call back.

Had a great experience at Railyard -- the wait was longer than usual, at 1 hour 15 minutes, but…read morethey did see me as soon as they could. The NP I saw was warm, friendly, gave me good insight into what was going on with my medical need, and answered all of my questions. I'd recommend this Urgent Care to anyone who needs some quick advice on a minor medical issue, though I can't speak to how they'd handle something more severe.

Another amazing emergency visit to the excellent staff at Railyard Urgent Care. Professional care…read moreand genuine kindness in a clean well staffed and equipped facility. Thank you making our entire community healthier!

The provider, Juan Gonzales, thoroughly and kindly addressed my problem. I was able to get labs and…read moreimaging I needed with minimal wait at the same complex. He called me the same day to follow up about my results. Other staff were courteous and attentive.

Come here if want to be treated Rudely! And if you need help don't ask the receptionist (old lady…read morewith the botches Botox job, since she doesn't like giving out her name) She "doesn't know". The message I received via MyChart app: MA Jorge It seems like you were confused on the situation, you can also keep your rude comments about our staff to your self it is not welcome here. You can contact our office manager for any further issues, you had labs in your chart yesterday and today and since the day you left our clinic from your last office visit. Maybe next time ask for further clarification before you leave your appointment. Mind you I asked twice to confirm when and where I got the same answer "on site at this location on July 15th. When I asked what to do next I was told " I don't know.. so I left. This place is so badly run it's irritating.

I have been going to SW Care for over twenty years and have always felt my care and Providers were…read moretop-notch. They are responsive, caring, informed and on time (a biggie). Love the Harkle Pharmacy, they always answer the phone and fill prescriptions really fast. I've had four NP's in this time, all outstanding. Don't know where I would go if I didn't have SW Care. They are a blessing in my life.

Southwest Care is the most incompetent medical facility I've dealt with in NM and that says a lot!…read moreOne of their doctor's requested a genetic blood test for me, which I had, and also which SWC didn't get prior approval. I received a bill for $850, that eventually went to collections, because SWC wouldn't submit the required paperwork to BlueCross. This went on for nearly a year and the office manager/billing guy, Leo, was completely useless. In fact, at some point I realized he was vindictive and purposefully not submitting the documents. Staff in the office warned me about him and said he could easily solve my case by sending in a preauthorization form. They said he's mean spirited, vengeful, and inept, and the staff are afraid of him because he has some ownership in the practice?! In the end I was able to get BC to pay for the test but the extended hassles I went through, unprofessional behavior, vindictiveness, and incompetence of this organization should not be tolerated by their board.

We absolutely love the Children's Clinic. Our girls have been patients for 12 years. The doctors…read moreare great and if we have ever had a problem, we have been seen the same day. We've had positive experiences with all the staff but Dr. Schoonover is absolutely fabulous! (We do live in Los Alamos; I don't know why it lists as California...)

The office staff are completely incompetent. They will tell you one thing over the phone, and…read moresomething completely different when you arrive for your appointment. When you question them, they respond with sarcasm. I have seen staff openly mock their customers. All the doctors and nurses we've seen have been fine, but working with the front office staff is a nightmare. We have taken our business elsewhere.