They didn't complete the job, I paid hundreds of dollars to have my AC fixed and it still doesn't…read morework, makes more noise than ever before, and they left a part of the floor of my car that they never bothered to put back into place. I left a bad review on google and explained my experience, the owner then called me and threatened to sue me for defamation. Don't waste your time or money here.

I had a severe oil leak and had requested to have valve cover gaskets replaced. I had them done by…read moreanother shop around 1,500 miles ago and they started to leak. quality auto replaced the seals cleaned it up and was back on the road. The price was honest and they were prompt to reply to any questions I had with my vehicle.

I had a dent on my bumper that was preventing me from passing my state inspection (even though it's…read morepassed for the last 10 years), so I called up Mike's to talk about options. Steve Medeiros answered the phone and suggested we try to push the dent out because why would I want to replace a bumper on my older car. I was surprised that he suggested an easy fix and so so grateful. I came by the next day and he spend about 30 min pushing the dent out himself to much success! On top of saving me the cost of a new bumper, he didn't charge me a penny for his time. I owe him big time and plan to go no where but the Mike's Auto Body family of businesses. I am so excited to now have a auto shop that I can trust :) Thank you Steve!! P.S they have two adorable pups in the office. Because of that they get an 11/10 :)

Requested estimate, the owner had a 15 year old girl (approximately)…read moreto look at my scratch, no dent, just a scratch. The owner gave me an estimate of $600, without actually looking at the car? A very bad experience, I would avoid this shop, they don't care what you say or what you want. Signed, Disgusted!

I originally took my 2015 Ford Fusion to the Ford dealership in Fall River to diagnose a gas leak…read moreon my vehicle. The technicians at Ford put my car on a lift and then told me I needed a new fuel pump, ring , seal and gas tank for a total of $2,700, mind you they never dropped the tank for inspection. I declined and took my car home. The next day I called Norwest and explained to them my situation. One of the owners explained that while I might need a fuel pump it seemed highly unlikely I'd need to replace the tank but suggested I make an appointment and they'd be happy to take a look at it. I dropped the car off a few days earlier than my appointment day. In that time frame they looked it over and determined that my gas tank was perfectly fine, and all I needed was a fuel pump. They were able to get the part and install it and I had my vehicle back the same day as what my appointment was scheduled for. It was also very reasonable on price compared to the Ford Dealership. I will never take my vehicle back to a "Stealership", as I am sold on Norwest's service, knowledge and flexibility. The best part is they are literally a up the street from my house, so it's convenient to drop it off and pick it up.

Excellent service. Flexible. Recommend highly Had car…read moreserviced. Price is right and staff are personable

Great service. Doesn't do what doesn't need to be done. Good…read morecommunication. Trustworthy.

Brought in a vehicle with suspension issues, he told me that I needed an entirely different part…read morereplaced and charged me 900 for it, then after replacing said part, informed me that the issue with the vehicle was exactly what I had told him the issue was when I brought the vehicle in. BE WARY OF BEING SCAMMED HERE.

Eric is as honest as the day is long! He takes his time discussing the problem in such a friendly…read moremanner, you would think he's known you forever. Also, he's more than fair price wise. The last time I was there for a heater problem I mentioned that I was concerned about my headlight covers fogging up. He told me next time I came in he'd buff them out for me at no charge! It doesn't get any more honest than that.

Eric's auto service is, hands down, the best in the area and I've tried many. He and his team of…read moreprofessionals are highly competent. His pricing is exceptionally fair and after years and years of being cars to him, I have NEVER had a single complaint about his work or the costs involved. Most importantly, he is honest. He will tell you what you need and reliably estimate the cost. Believe Eric! If he says you need it fixed, you do! No kidding, no cheating, no price padding. Just honestly and integrity. He is absolutely the "go to guy" for everyone in our family. You can't do better than Eric's!

Love this man! He is the best mechanic and a super nice guy! Never overcharges and does quality…read morework. I am super pumped to have found him here in Fall River. Lots of construction going on around his business now with the new train but that will end soon. He's not open on weekends though. I know that's a bummer but he's amazing. There's another guy who is always there with him who is super nice and hard working and smart. 10 stars if I could.

They took my car straight from a lot that shall remain nameless ( hint; I have a Volkswagen)& no…read morequestions asked, took my car & had evaluated it within 2 hours. My car had sat untouched at the previous dealer& they had no sense of urgency to even look at it to ease my mind. My oil pan had hit debris on the road & leaked out. The engine was at risk of seizing. I didn't expect a miracle but an evaluation would have been appreciated. I explained to them that I had no rental on my insurance & I'm my mother's caregiver on Hospice. They seemingly didn't care. Brad's &( Steve), very communicative with me, listened to all my concerns & gave me specific timelines that they followed to a T! I'd recommend them with 5 stars. Polite, communicative, knowledgeable & relatively quick. I got my car back & I'm grateful.

Derek is an awesome place to get your auto repaired. He is knowledgeable and friendly. He completes…read morethe repairs in a timely manner and always quotes you the cost up front. I have had two separate repairs done by Derek and couldn't be more satisfied.

My Car broke down on trip to son's college and was out of state great customer service and speedy…read morerepair highly recommend honest and knowledgeable

I've taken my vehicle here twice, both times the shop was communicative, upfront and reasonably…read morepriced. Many months later, I received a letter from BMW that a particular component was now under warranty, which was the first service that Brums had repaired. Sean from Brums was so patient, and helped with multiple requests from BMW to have the repair retroactively covered. This was months after the fact, and I'm not sure many repair shops would have taken so much time to help. If my car needs service, this is where it will continue to go!

They performed a lot of service on our car and did a great job within the estimated time. Love that…read morethey provide photos of the parts that need service. Great family owned local business.