Helped fix my son's tire by plugging it after a nail was removed. Very fast service, thank you.read more

Disgustingly rude old man!!!! I stopped for gas and inserted my card and the machine just kept…read morebeeping card " remove card ". Even tho I removed it he comes out and starts messing with the machine and saying where is MY debit card !! I said in my pocket! He proceeds to angrily gesture to give it to him and I said NOO ! Then he yells WHAT DID I DO !!!!! And proceeds to stay in the way blocking me from getting in my car !!!!! Gets another old man while both cursing me out in whatever language they speak! Absolutely disgusting behavior, always a man!

They didn't complete the job, I paid hundreds of dollars to have my AC fixed and it still doesn't…read morework, makes more noise than ever before, and they left a part of the floor of my car that they never bothered to put back into place. I left a bad review on google and explained my experience, the owner then called me and threatened to sue me for defamation. Don't waste your time or money here.

I had a severe oil leak and had requested to have valve cover gaskets replaced. I had them done by…read moreanother shop around 1,500 miles ago and they started to leak. quality auto replaced the seals cleaned it up and was back on the road. The price was honest and they were prompt to reply to any questions I had with my vehicle.

I was a bit disheartened when I was returning from a fabulous trip and got side swiped on an…read moreinterstate highway merging onto a ramp directed to by my GPS. When I returned home to Fall River, MA, I sought out Mike's Collision. I chose Mike's because of convenience, fairness, and honest appraisals. For me, it also mattered that the facility is "Faith based", meaning that they answer to a higher authority. The Associate who served me is Steven Medeiros. He was sensitive, personable, and competent. He offered several options. I chose a less expensive one because I didn't want to go through insurance and I plan to keep the car. Plus, I can't stand to be without transportation. The work done was truly incredible! The amount estimated was the exact amount charged. Service was provided while I waited. The waiting area is quite comfortable with reading materials and snacks. I am truly grateful.

Requested estimate, the owner had a 15 year old girl (approximately)…read moreto look at my scratch, no dent, just a scratch. The owner gave me an estimate of $600, without actually looking at the car? A very bad experience, I would avoid this shop, they don't care what you say or what you want. Signed, Disgusted!

I originally took my 2015 Ford Fusion to the Ford dealership in Fall River to diagnose a gas leak…read moreon my vehicle. The technicians at Ford put my car on a lift and then told me I needed a new fuel pump, ring , seal and gas tank for a total of $2,700, mind you they never dropped the tank for inspection. I declined and took my car home. The next day I called Norwest and explained to them my situation. One of the owners explained that while I might need a fuel pump it seemed highly unlikely I'd need to replace the tank but suggested I make an appointment and they'd be happy to take a look at it. I dropped the car off a few days earlier than my appointment day. In that time frame they looked it over and determined that my gas tank was perfectly fine, and all I needed was a fuel pump. They were able to get the part and install it and I had my vehicle back the same day as what my appointment was scheduled for. It was also very reasonable on price compared to the Ford Dealership. I will never take my vehicle back to a "Stealership", as I am sold on Norwest's service, knowledge and flexibility. The best part is they are literally a up the street from my house, so it's convenient to drop it off and pick it up.

Excellent service. Flexible. Recommend highly Had car…read moreserviced. Price is right and staff are personable

Eric is as honest as the day is long! He takes his time discussing the problem in such a friendly…read moremanner, you would think he's known you forever. Also, he's more than fair price wise. The last time I was there for a heater problem I mentioned that I was concerned about my headlight covers fogging up. He told me next time I came in he'd buff them out for me at no charge! It doesn't get any more honest than that.

Eric's auto service is, hands down, the best in the area and I've tried many. He and his team of…read moreprofessionals are highly competent. His pricing is exceptionally fair and after years and years of being cars to him, I have NEVER had a single complaint about his work or the costs involved. Most importantly, he is honest. He will tell you what you need and reliably estimate the cost. Believe Eric! If he says you need it fixed, you do! No kidding, no cheating, no price padding. Just honestly and integrity. He is absolutely the "go to guy" for everyone in our family. You can't do better than Eric's!

Love this man! He is the best mechanic and a super nice guy! Never overcharges and does quality…read morework. I am super pumped to have found him here in Fall River. Lots of construction going on around his business now with the new train but that will end soon. He's not open on weekends though. I know that's a bummer but he's amazing. There's another guy who is always there with him who is super nice and hard working and smart. 10 stars if I could.

They took my car straight from a lot that shall remain nameless ( hint; I have a Volkswagen)& no…read morequestions asked, took my car & had evaluated it within 2 hours. My car had sat untouched at the previous dealer& they had no sense of urgency to even look at it to ease my mind. My oil pan had hit debris on the road & leaked out. The engine was at risk of seizing. I didn't expect a miracle but an evaluation would have been appreciated. I explained to them that I had no rental on my insurance & I'm my mother's caregiver on Hospice. They seemingly didn't care. Brad's &( Steve), very communicative with me, listened to all my concerns & gave me specific timelines that they followed to a T! I'd recommend them with 5 stars. Polite, communicative, knowledgeable & relatively quick. I got my car back & I'm grateful.

Derek is an awesome place to get your auto repaired. He is knowledgeable and friendly. He completes…read morethe repairs in a timely manner and always quotes you the cost up front. I have had two separate repairs done by Derek and couldn't be more satisfied.

My Car broke down on trip to son's college and was out of state great customer service and speedy…read morerepair highly recommend honest and knowledgeable

I brought my 2021 BMW 330i in for an AC diagnosis. They sent me a video of a pinhole radiator leak…read morethat had eluded the previous three repair shops (along with an impressive write up/evaluation of most all other systems). Their experience with BMWs led them to the correct diagnosis; Radiator leaks can shut down the AC system. I have owned twenty seven cars over the decades and have worked with about as many repair shops. Brum's is an impressive stand-out.

I've taken my vehicle here twice, both times the shop was communicative, upfront and reasonably…read morepriced. Many months later, I received a letter from BMW that a particular component was now under warranty, which was the first service that Brums had repaired. Sean from Brums was so patient, and helped with multiple requests from BMW to have the repair retroactively covered. This was months after the fact, and I'm not sure many repair shops would have taken so much time to help. If my car needs service, this is where it will continue to go!

Í recently had my car repaired here and this mechanic is amazing. I took my car to several places,…read moreincluding dealerships. No one could get my car running correctly. Mark diagnosed my car for free and did not charge me an arm and leg to fix it. I will be bringing my car back to him only from now own. Very satisfied customer!!!

From the owner: I do automotive repair work like brakes, front ends, mufflers, scope engine codes an solve problems…read moreyour car needs. I do all checks give cost of repair an then repair it if you wish but not before then so please stop by and try my shop.

Do not buy a vehicle from these people. They are crooks. sold me a lemon and defrauded me by spray…read morepainting the undercarriage of the car to conceal all the rust and corrosion. Noe refusing to give me the full refund I am entitled to by law.

After a car accident my car was towed here. When I called to have my car towed to my preferred auto…read morebody shop the man refused to release the car without my signature. I asked if I could verbally release over the phone he told me no. I asked if he could fax or email the release and he said no. When I stated i had no way of getting there and asked if he could work with me at all he said, "it's not my fucking problem get here or don't get your car." When I was able to get a ride to this business, from another state, he threatened to not release my car to me, because I wanted to check my car to be sure nothing was stolen prior to signing the release. He did not ask for my ID or any type of verification for who I am.