This has to be by far the worst dealership ever. Last week I took my car over there for service…read moredue to the check engine light on. They kept my car for 2 Days with no diagnostic Check nor did I receive a rental or loaner had to hike home and to work. Service department rushes you off the phone. The guy told me bring it back Tuesday now today is Wednesday still haven't received no call or nothing. Still no rental or anything. This is the worse customer service I have ever received I don't know how they are still in business. I guest some customers just put up with the BS. Then he had the nerves to tell me I will have to pay a sitting fee if it's after 3 Days I said the hell im not. Won't ever come here ever again. No loaner no rental very rude, bad service this dealership can't even get 1 star rating from me. RIDICULOUS

We always receive great service here when we bring our cars in for service. Highly recommend this…read moredealership!

Always great service. You may have to wait a few minutes but they are great people who do good work…read moreas fast as possible

It was a nice drive from NOLA to BTR, that went well. Lol…read more I tried to call PRIOR to making the 80.8 mile drive to the facility to ensure 1) the vehicle was still in place 2) inquire of the condition 3) make sure they would be open Memorial Day. Well the answer to the 3rd question was resolved by the website. questions is 1 and 2 remained unanswered. Soooooo in spite of it all I took a chance and made the drive. After all, it was Memorial Day, BTR is not a bad drive and I was interested to see what the outcome would be. I will say this is a great idea. Whoever came up with. It is a great idea. You basically go on the website. See if the vehicle is in place, head on over and you remove the part yourself. There is a $2 admission cost, but if you sign up for the free VIP membership, there's a reduced price. And as a VIP member, your privyy to all sorts of deals that they send you via email or sms messaging. They provide you with wheelbarrows in the event that you have a heavy load to carry. But other than that, this is a DIY and it's best. So bring your OWN TOOLS!!!! Rows and rows of cars. Just imagine a vast wasteland of vehicles, but in a semi ordered fashion. In designated row and even particular spaces ie C304. All are ready to be taken a part as one needs. What I saw on the website versus what I saw in person we're starkly different. It was the Amazon vs Wish version of items. I must admit the vehicle that I was looking at it been there since March 2026 and this is the end of May 2026. So understandably things would be different. But my goodness, there was barely anything left of the vehicle. For your convenience, there's a handwashing station as you exit the yard. I found this to be beneficial, those junked cars are full of grease, grime & stagnant water from the rain. Also, in addition to being able to remove parts there is an area near the front door where they also sell other things. I guess things that they found in the cars, i.e. shoes, purses, etc.. Annnndddd I also found that they sell batteries and used tires. And they even have cars for sale. I did leave with a piece for my car, but not the ones I came for. So the trip wasn't a TOTAL BUST. I would return, maybe not to this particular location as there is one closer to my home, but I do like the idea of being able to find parts for the low-low. And I would also bring a person that is mechanically inclined to help with disassembly of the vehicle part that you need. I found the employees to be pleasant. Not very helpful, there was a sale going on and had I not mentioned it, the cashier was not going to share that information; HOW RUDE... Lol As I left, I heard in my Spirit, one man's trash is another man's treasure. This place truly embodies that adage.

I thought I'd never have to visit a junkyard again but here I am, thanks to owning a rare vehicle…read morethat contains discontinued parts from the manufacturer. I was in search of a driver side door actuator. I actually ordered one from EBAY but it didn't include the floor and trunk manual release. I took a look on Pull A Part's website for shits and giggles expecting them to have every model CTS except a coupe. To my surprise, the Baton Rouge location had a coupe in stock. Now the flip side was wondering if this part was still in the car. I drove an hour by both holding my door closed by hand and tying a strap to it, lol. Pull-A-Part granted me free admission for being a veteran. I arrived to find the part was still there. Now the other flip side was wondering if the part was still operational since you need the vehicle powered to test the actuators and the batteries are removed. You also need to remove the backseat, rear interior panels, and seatbelt to access the door actuator. Luckily Pull-A-Part has the vehicles elevated and spaced out which creates a decent work environment. I didn't even mind the fact that it began to rain. I even removed the passenger side door actuator for when it's needed in the future. Pull-A-Part discourages working on your vehicle in the parking lot. I needed to verify the driver actuator worked so I installed it quickly since my backseat and panels were already removed. I plugged it up and it didn't work. Disappointment was an understatement. Then something told me to pull on the floor release. The chime began to sound after hearing the actuator click. I closed the door and it worked. I did a little dance not caring about being seen, then I quickly hit the road after gathering my tools! P.S. Pull-A-Part only offers store credit. No refunds.

This "UPDATE" is actually a review of the Service Department…read more Flashback to 23 NOV 2023. I had just finished eating my fill of Thanksgiving dinner at my in-laws and was preparing to make the 40-mile trip home in the rain. As we were leaving, my son, who was sitting in the back seat, advised me that he saw water on the passenger side back seat; specifically dripping down the back and on top of the seat where the headrest fits into the seat. A quick check of the seat revealed that the water was coming in through the corner of the rear glass. Further inspection revealed that it was leaking on both sides. I drove home in the rain with water steadily dripping inside, until I got home and placed a tarp over the truck to prevent any further water intrusion. A quick internet search revealed that there was a known issue with the trucks equipped with the electronic sliding rear glass. The next day, I called 4 Chevrolet dealers in the New Orleans metro area and explained the problem. All of them said that since I was out of the 3-year, 36-K mile factory warranty, there was nothing they could do for me other than replace the rear sliding glass at a cost of approximately $1,300.00. I explained to them that I also had the extended warranty, but they all advised that it did not cover glass! My next call was to Service Chevrolet Cadillac in Lafayette, LA, as this is where I bought the truck. Although it was a 3-hour drive to get there, this was my last hope. I spoke with Service Manager Jerome Babineaux, who was well aware of the Silverado rear sliding glass leak issue. He knew I had the extended warranty and called them on my behalf, only to also be told that glass leaks are not covered under the extended warranty. Before, I could make my disappointment known, he told me to give him some time and that he would call Chevrolet (corporate) on my behalf. A short while later that same day, Mr. Babineaux called me back and stated that he had spoken to Chevrolet and that they agreed to pay $1,000.00 and all I would be responsible for was $300.00. Mr. Babineaux stated that Service Chevrolet Cadillac had a great relationship with American Glass on Apollo Street and that they would do the job on Chevy's behalf. Although normally a 2-day job, Mr. Babineaux worked out a deal with American Glass that if I could get there at 7 AM, they would put an extra technician on the job and get t back to me the same day. Needless to say, I left at 4 AM on 30 NOV 2024 and arrived at Service Chevrolet at 7 AM. Service advisor John Prejean was already expecting me and treated me very courteously. Soon after arriving, my truck was on its way to American Glass. Both John & Jerome kept me updated throughout the day, and around 3:00-3:30 PM, my truck was returned to me with a brand new rear sliding glass. I can honestly say that the Service Department truly went out of its way to get me a great deal, which made the best of a bad situation. So grateful for Jerome Babineaux and John Prejean. Can't recommend them enough, as they provided me with the highest level of customer service.

Less than one star. Service: I Had scheduled transmission…read morefluid and oil change as priority, with a trunk issue if they had time (that Service caused on a prior visit - trunk worked fine, Service performs a recall, trunk never worked after) anyways they said fluids could be done on Monday so I dropped off Sunday night. A week goes by (I am In a rental truck) and still no fluid changes. I call and they say that they were waiting on trunk part. I needed fluids changed, f that trunk part. Charges me inspection and trunk diagnoses. So Trunk issue remains and fluids not changed. Also sales rep tried to offer me $44k for 2020 Corvette. F that noise. Everyone is a joke. Never purchasing from Service