purchasing a vehicle was fine. service department representative was rude and snarky. not appreciated after purchasing a $60000 vehicle from this dealer. read more

Just called Walker Acura in metairie for a part number for my car. The parts manager refused to give me the number for "personal reasons", i told him thats crazy i just got a part number last week, he said he wont because of "personal reasons" then put me on hold and never picked up the phone . I called their service dept to talk to a manager only for them to say nobody could answer me. 5 minutes later i called Acura of Baton Rouge, Brandon answered the phone and helped me out in less than 5 minutes. Even though this place is an hour away from me I would much rather come here than go to Walker!!! Good people and from what I've heard they do good business. read more

My husband and I have done business twice with Acura in a very short time span. Very pleased with both times. We bought a used car in March. Matt was the one to help us, and he was great. The car was great too. Unfortunately we lost that car in the flooding rains in May. So we knew we would be going back to Acura. We again worked with Matt to get us a car. Matt was so nice and helped us through the process. I can't remember the name of the guy in financing, but he did a good job helping me get through the paperwork. Nobody was pushy, they listened to what we wanted, and we were happy in the end. I highly recommend buying from Acura. read more

My recent purchase had a damaged tire. When I informed them of the defect I was told it was my problem not theirs. Bad service bad business ethics. Do not buy a car here. My salesman was named Eddie. The sales manager is named Dion. Terrible place. Both were patronizing and not helpful. My entire dealings with this dealership was wrong. They only care about money, not customers. DO NOT BUY A CAR HERE!!!!!!! Buyer beware!!!!!!! UPDATE: I had to pay for a new tire. I was also demeaned by having Dion (sales manager) tell me I needed to learn to drive better. I dislike this place. Will go somewhere else next time. Thanks for the bad memories Acura of Baton Rouge. (Service dept is awesome though)! read more

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Pierce is WONDERFUL! He was so informed about the differences between the AcuraMDX A Spec, and the Acura MDX! My husband took me to test drive the A Spec and Pierce taught us the tricks and tools that this AMAZING SUV comes with. We took a long test drive and I fell in love. Not only did we buy this luxurious sporty SUV, we bought ours in the metallic black. The flakes in the paint are turquoise, purple and blue so that when the sun hits the lifetime clearcoat finish, the colors change! The interior is lush with leather and the floors and hatchback are equipped with specially made mats to protect the carpeting. This SUV drives smooth and the safety features like brake assist, head on collision sensors, and lane assist are what I expected from Honda/Acura. I highly recommend Acura of Baton Rouge and ask for Pierce! read more

Acura - My 2020 MDX A SPEC! my Acura! - Auto Repair Near Me - Baton Rouge, Louisiana

Acura of Baton Rouge Do not EVER do business at this dealership! I took my Acura in for service and they told me it was the battery. I chose to buy my battery elsewhere due to the high price they wanted to charge me. Not once did they say anything at all about charging me to test it. They charged me $174 to come get my car! They did NOTHING to my vehicle! My receipt clearly shows $0 for the inspection. Unbelievable! These people are crooks. read more

Me, my boyfriend, & his dad came here yesterday to look at a truck we saw online that my boyfriend was interested in. We had to go inside for a sales person which is weird because normally when I go to a car lot- I get attacked by sales people. Anyways when the sales women came to show us the car she was on her phone texting when we were looking on the inside & she didn't know much about the vehicle also the vehicle was dirty on the inside & out. Those were the only complaints I had. She gave us a Very good deal on the vehicle & a good trade in price which is what matters. They ended up somewhat cleaning it up and filling it up with gas when we got it. read more

Acura - Boyfriends new truck - Auto Repair Near Me - Baton Rouge, Louisiana

Acura is great at selling cars, but beware of the new face of Acura Service... No spare tire in loaners, and if you do have a flat, you buy them a new tire. They never apologized to this long time loyal client for being stranded, nor asked if I was ok - even though I have previously bought 5 vehicles and paid for 30 years of good service. Then they followed up with a phone call to aggravate me further by explaining why I (the paying client) am wrong. So disappointed in what used to be an exceptional service dept. Miss Vicki Winston, Bill Egger and Lauren Hopkins. They took care of their long time clients! Responding to Acura response - Good information on the inflator kit & instructions. It would be good to know of this before being stranded with no 800/emergency # to contact. AAA was not aware of this either, when they came to change the spare tire that wasn't in the car. The 10% discount (up to max $300) you reference was requested when I checked my car in, as noted in my original letter to you. So, on my $1600 bill, I would have normally received a $160 discount. Again, as disclosed in my original letter to you, my entire bill included the $300 max discount. So, your generous discount expansion of $140 did not cover the $200 tire costs, or obviously we would not be having this issue. Regarding the loaner, as discussed in your follow-up phone call, loaner services were specifically part of my car purchase - according to the salesman. Just wanted to clarify these issues for any readers., as actions speak louder than words. read more

This Acura Dealership is one of the BEST when it comes to customer service. I live closes to another Acura Dealer, however, I choose to make the trip to Acura of Baton Rouge. I was able to book an appointment the day before through an automated system. I arrived approximately 20 minutes earlier and the Services Associate had no problem checking me in right away. You enter through the services department there is seating and a huge beverage bar. The bar is stocked with bottled water. soda and a variety of coffee options. There is also cocoa and a selection of hot tea bags. There is a basket of snacks located on the services counter. All free to customers. There are televisions to watch and a charging station to charge you cell telephone. The Service Associate is attentive updating you on progress and the health of your vehicle and guiding you through the service process. I had my air filters replace and requested to see them once they were removed. The Service Technician placed the used filters on the passenger floor of my car since I requested to see them. Prior to the service being completed, the Service Associate comes to you to discuss the vehicle report given by the Service Technician of items needed to be addressed immediately or in the near future. The facility is clean and the seating is comfortable. The employees are friendly and helpful. I also received a courtesy wash and vacuum. read more

Acura - Auto Repair Near Me - Baton Rouge, Louisiana

This dealership is awful. Salesmen are not informed and are rude. New car sales dept is less the bad. My next car will be bought online as to avoid dealing with these people. Bad bad bad. read more

The service here is the best, your vehicle is done when promised and the waiting rooms aren't packed like other places. I highly recommend this dealership!! The best I've seen yet! read more

I cannot compliment this dealership enough. I too have driven from New Orleans to get my vehicles serviced at this dealership and I unfortunately did not have time to make it to Baton Rouge to take care of business this week. Let's just say my day turned into a customer service nightmare and I could kick myself for not making the time for the 160 mile RT drive. Though I highly recommend the brand Acura, I can only recommend Acura of Baton Rouge for service in southeast Louisiana. Not all dealerships are alike, but this is one of the best! read more

So disappointing! I was looking to purchase a new vehicle, and the experience was unpleasant start to finish. From our salesperson, James first insulting our trade to then selling a car we had already negotiated a deal on, it was all so unimaginably unprofessional. I would have hoped for more from the sales manager Donnie, but he was even worse. He never once apologized for the lack of communication. Had he done so, they could have had two sales, not one. Car buying is suppose to be a happy experience and this was filled with nothing but stress and unpleasantries. I myself am a sales manager, and would never ever have spoken to a customer that way. Horrible experience. read more

Let be begin by first saying that the customer service at Acura of Baton Rouge is by far the best I have ever experienced. From sales to finance, I have been very impressed by the level of service I have received at this dealership. I spoke with Kim in finance, she put me in touch with Bethany in sales and I scheduled an appointment to come in to check things out. Bethany is very knowledgeable about the vehicles and wonderful to work with. I also had the pleasure to meet with Kim in finance and she was also a delight to work with. Within a few hours, I was driving in my new car. Did I mention that the customer service was phenomenal? read more

Acura - My new 2020 RDX!!! - Auto Repair Near Me - Baton Rouge, Louisiana

My review of this dealership is based upon a salesperson named Kyle Abidyazdi. If you do business with him please exercise caution and always get a second opinion. He is a sales professional however, he's somewhat aggressive and has a tendency to over sell add on services to any transactions. It would be highly advisable to ask a lot of questions and verify any information he may offer. With certainty, always deal with the new or used car sales manager when you encounter this man. Much of his advice regarding maintenance, vehicle care and add on services are profit driven and likely not in the customers best interest. This is based upon different and multiple postings he's made on social media that from my perspective as a automotive professional with over 40 years experience seems questionable. And yes, part of that experience is through a Honda dealership. Be careful! read more

Brought my Acura in to be serviced, a loaner car was waiting for me when I arrived. My car was ready when they said it would be. Outstanding customer service, Thanks Kristin Corroa! read more

This was the worst service customer service I have ever received from an Acura dealership since I have been an acura owner. Back on November 18, 2021, I took my car in for a B1 service and to have them look at an issue I was having with my Driver side window control. During the carwash, a piece of the window framing came off in the wash, no problem, mistakes happen. They were also able to determine that the problem with the window was the master switch. In working with the service advisor, I was informed that they would replace the window frame at their cost and start the process for the replacement part needed for the window. I had several follow up conversations with the advisors and a discussion on utilizing my extended warranty to pay for the window master switch and that I would like to get all of the work done at one time and not to schedule me until both parts has been ordered. The service advisor sent me a text indicating the parts has been ordered and were in. They scheduled me an appointment for Tuesday, December 7, 2021. Upon arriving for this appointment, I was initially told there was no record of any parts being order, I was also told that the Window master switch has not been ordered and that my extended warranty coverage was not accepted by the dealership. At this point, I am really disgusted because there was plenty of time for the service advisor to inform me of this and request that I pay for the part that was needed and let me know this information. In addition, I asked that they check the low beam lights on the vehicle, as well as the error 'check emission system' light hat started enroute to the dealership. I was also told that I would have to pay $150 diagnostic fee for a window issue that had already been denoted from my previous visit and one of reason I was bringing the car in. Ask to talk to the Service manager or director who was available, got no response. After 6 hours of waiting, cancelling a late afternoon appointment, the only issue resolve was the check emission system error. The part ordered for the window was wrong and would need to be reordered and I ended up paying $150 to diagnose a problem that has already been noted previously and my request to check my low beam lights was not addressed read more

We bought a certified MDX with 5000 miles on in may 2017. Today we are looking to buy a new truck and see what the trade in value is. Well the Toyota pulls a car fax on our car to find out it was wrecked when we bought. Vechile was wrecked in 10/2016 sold us the car 5/18. Not once they said your buying a wreck certified car. We was told the acura backed the owners car into another car while in service. But the carfax states the vechile was involved into a rear collision with a police report filed. Thats another whole ball game. Do you think we would have wrote acura a 48000 check on a wrecked car. read more

Nice welcoming staff, comfortable waiting area, great service. I definitely come back here, despite the long drive from Covington.

Smooth, hassle free transaction. Friendly sales people, and no surprises or sales gimmicks. One of the best car buying experiences I've ever had. A.C. & Jessi were a pleasure to work with, and I would drive from New Orleans to Baton Rouge in a heartbeat to work with these folks the next time around. Can't say enough about my sales team, and the facility was clean, accommodating, and visually appealing. Two thumbs WAY up for Acura of Baton Rouge! read more

When Subaru was still part of the Acura dealership I brought my Subaru in to get the AC serviced and the "found" two small leaks in my AC hoses which was going to cost me approximately $400 to fix each leak! I drove all summer with AC problems as I could not afford $800-900 to fix the "problem." I saved up some money, had it diagnosed at Pepboys in the fall and Pepboys found no leaks, instead they said it had to do with the AC unit itself and to take it to the dealer. Subaru now has their own dealership and repair shop across the highway from Acrua. The new Subaru dealership also did not find any leaks but an issue with my AC that was only a $45 repair!!! Much different than $800. Acrua tried to sell me a high priced repair for an issue I didn't even have. Don't trust the Acrua mechanics and repair shop, get a second opinion. read more

I worked with Brad Gordon and he was great. He didn't pressure me to make a decision and was patient. Very happy with the Acura and my experience at the dealership in Baton Rouge. read more

We have worked with Heather and David multiple times at this dealership. On each occasion they have displayed fantastic professionalism. I would not hesitate using Acura of Baton Rouge for sales or service and I appreciate them. read more

Excellent service from my salesman, Shawad and Kim in F&I. I told them what I wanted over the phone and they made it happen. I drove out of my way, bypassing my local dealership in New Orleans, because they made the experience so convenient. read more

Best dealership in Baton Rouge! I love my new car and the salesman was good about answering my questions and giving all the info I needed. Highly recommend making this a first stop when vehicle shopping read more

So quick & helpful. Outstanding customer service! The staff is extremely friendly & accommodating. Definitely recommended.

My Acura is 17 years old and for 17 years, I have driven from New Prleans to Baton Rouge to have my car serviced. That should speak for itself. read more

Super impressed with this dealership! After complications at the New Orleans Location they have truly changed my mind about the Acura brand. Not only did they fix my car but there was no charge. They probably could have since the warranty just expired! Not only that my car came back cleaner than ever! Thanks Acura BR, you will see me again for all my future services. Regardless of the drive! read more

My daughters RDX needed some service and Bill Egger went out of his way to get it repaired quickly. Thanks Bill. Ms Vickie helped get some assistance from Acura to help us with the repairs. This is why we are Acura of Baton a rouge customers. I hope everyone that reads this realizes that this is where you want to buy your next car. read more

We recently had to deal with the Acura of Baton Rouge Service Dept. regarding an issue with our seat belts, which have a lifetime warranty. We received a very unprofessional response, and poor service regarding the problem. The experience was extremely disappointing. read more