Another amazing meal here! $15 for fish and chips, Ana amazing value with prices today. The fish…read morewas fresh and delicious, cooked perfectly! Love it here!

Flavorless fish. Old, too thick clam chowder. So many people have told me how great this place was…read moreand it was basic at best. Will not be going back. Service was really good though.

My family ordered takeout from this place. We ordered burgers, Texas toast BLT's, Texas Toast…read moregrilled cheese, Buffalo chicken tenders, potato skins, fries, and onion petals. The food was really good. We haven't really found a lot of good restaurants out here in mid- Mass so this one is probably the best so far. When I called the order in, the person was friendly and accurate. She also took the time to ask the kitchen how long the order would take to make. 25 minutes. That's not bad considering anything out this way is a bit of a drive in comparison to where we live. So hats off the Russo's. We will be back!

The scallops smelled like ammonia…read more Just got back from dinner at Russo's Lakeside in Palmer. I ordered the fried seafood combo. According to the internet, when I searched to see if they were safe to eat, it says "No -- throw them out. The ammonia smell is a clear sign of spoilage, and eating them puts you at risk of foodborne illness (nausea, vomiting, diarrhea, cramps, etc.). Even if they were fried and look/taste okay otherwise, the decomposition has already started." The rest of the meal was "ok" but when I brought the potentially spoiled scallops to the attention of my server, she discussed it with her boss. The boss said they comp me a beer I had drank. Now, I don't own a restaurant, but I would assume that those scallops were a much larger portion of my bill than the draft beer. I mentioned that to the server and she went back to the boss lady, only to come back and offer a $10 discount. Perhaps if the boss lady would have come out and talked to me about it, I would have been ok with that but she stayed in her office because she was "very busy". This is when I started to get annoyed. I could hear them talking on the other side of the wall and mentioned to the server that I was really surprised she didn't come out to talk to me about this problem. She reiterated that the boss lady was very busy. However, the server wasn't able to apply the $10 discount so boss lady had to come out and do it. To add insult to injury, the woman completely ignored me as she stood about a foot or so in front of me. I had to ask her if she was the manager or the owner and her reply was just "I'm married to him." Then began telling me that the scallops my wife had were from the "same batch". I had smelled those scallops and they did smell fine but that doesn't mean there wasn't a problem with the ones in my order. I said I was surprised she didn't come out to talk to me and she just said "it's been a very long day!" I replied with "You serve FOOD to customers." Then she just threw her hands up and walked away. I wasn't rude, didn't raise my voice and was still disrespected as a customer. First time there, and will never return not do I recommend anyone else does. Hopefully I don't get sick from eating there.

Outstanding!! We frequently travel this way and wanted to try something new. Service was quick and…read morevery friendly! Cold lobster roll... ok the reviews say it's a must try, so we did. Delicious!! Nicely buttered roll with so much lobster you have to eat some of it before you can even pick this roll up. And not just claws like some places this was all solid lobster meat. $30 with fries- wish we remembered to opt for the onion straws (next time). Lobster was tender and flavorful with not an over abundant amount of mayo just the tiniest bit to hold everything together and it was tender, flavorful, and overall delicious. Arnold Palmer wasn't powdered lemonade either, it was perfectly fresh and not overly sweet. Then shop at the Amazing food co-op next door. Looking forward to our next trip here. Looks just like the many pics already posted.

Captain Jack's Roadside Shack is the kind of seasonal seafood spot that attracts attention the…read moremoment the food starts coming out of the kitchen. We walked up to a casual outdoor seating area with picnic tables set alongside the road, giving it the laid back atmosphere of a New England seafood shack where the focus is entirely on generous portions and classic seafood favorites rather than anything overly polished. The setup is simple and relaxed, making it an easy stop for a casual lunch or dinner during the warmer months. The lobster roll is the clear highlight here. The portion was surprisingly large for the price, packed generously and substantial enough to feel like a full meal on its own. The lobster was the star of the sandwich, and the overall value stood out given how expensive lobster rolls have become across Massachusetts. We also ordered the fish and chips, which came with an equally generous portion size, though the fish was a little drier than expected. While it was still satisfying, it lacked some of the moisture and flakiness that would have made it more memorable. What stands out most is the portion to price ratio. Nearly everything coming out of the kitchen is oversized, which helps explain why the restaurant has built such a strong reputation as a destination for seafood in the area. The food leans toward hearty and filling rather than refined, and the experience works best when you arrive hungry and ready for a substantial meal. Service moved efficiently despite the steady crowds, and the casual outdoor setting kept the experience relaxed. For anyone looking for a classic roadside seafood stop in Western Massachusetts, Captain Jack's delivers generous portions, solid seafood, and a lobster roll that easily justifies the visit.

Excellent Seafood! FRESH & seasoned well. Friendly service…read more Enjoyed the apple blueberry crisp dessert.

Food was great and service amazing. Will be return customers when we come back to Sturbridge.read more

It is great soup and chowder. It is on the higher end of the price scale, but you can't beat the…read moresoup, chowder, and get one of their popovers!

Solid food. Always tough finding keto. The wings did have a light coating so not zero carb, but…read morenot too bad to throw me out of wack. Followed it up with the chicken salad. Orders online and it was ready when i got there - perfect for work lunch.

You won't find better food or better people anywhere! The lobster rolls are the best around. They…read moreare big and absolutely delicious. They have both hot and cold. The lobster mac and cheese is stuffed with so much lobster, it is a great deal! And don't sleep on the clam fritters. They are amazing! On top of that it is a really cool nautical theme inside and there is a beautiful new patio. There is no point in going anywhere else.

This is the complaint email that went unanswered, I am…read morewriting this as a long-time, loyal customer who has supported this establishment since the new ownership took over. However, after our experience this past Sunday, I am incredibly frustrated to say that we will not be returning. The issues began before we sat down. We attempted to order the Valentine's Special as advertised, only to be told it wasn't available. When another member of our party tried to order a luncheon item, we were told it wasn't served on Sundays--despite the menu giving no indication of such a restriction. The service and food quality only declined from there. We ordered a large clam strip dinner, a lobster scampi, and a sea scallop dinner. After an excessively long wait, the food finally arrived, but it was a mess. My "large" clam strip dinner was relatively small, and instead of the lobster scampi, we were brought a lobster mac and cheese. When I informed the waitress of the mistake, she took the mac and cheese back, but it took another five minutes just for her to return and officially put the "rush" order in for the scampi. By the time my wife's meal finally arrived, the rest of us were completely finished eating. To make matters worse, the scampi was a total letdown--I've never seen a scampi served with a cheese sauce and no tomatoes. It was so unappealing she couldn't even finish it. To top off a day of errors, the waitress approached us after we placed the corrected scampi order to tell us we owed more money because she had initially charged us for the wrong item. Being asked to pay an upcharge for a mistake made by staff, especially after the kitchen failed to have the meal ready with the rest of the table, is completely unacceptable. We have enjoyed coming here in the past, but after the lack of professionalism and poor food quality we've seen over our last few visits, we have lost our confidence in this restaurant.

We were in the area and decided to stop by Juicy Seafood for an early dinner. We were immediately…read moreseated at a booth, and within a few minutes our waitress had taken our order and provided us with water with lemon. Our waitress was pleasant and prompt throughout our dinner. On our first visit my co-diner ordered the fried scallops, and thought they were very tasty. So, on this visit we ordered: * 2 - Fried Scallop Baskets (one with regular fries, the other with sweet potato fries) * Chicken Wings Side with BBQ Sauce Our order arrived quite quickly, and I immediately sampled a sweet potato fry. Tasty! Hot, crispy, and nicely cooked. The same could be said for the regular fries. It's unfortunate so many restaurants are French fried challenged, with fries that are served too cool and limp. Kudos to Juicy Seafood for great fries. The scallops were also tasty, with or without the bread crumbs (which come off very easily). They were fresh tasting, very hot and very juicy. However, the chicken wings were not good, they were overcooked, overloaded with sauce and difficult to eat. I wouldn't recommend those. Overall, we were happy with our dinner and would be delighted to return.

Came here for Father's Day with fam The crab Rangoon are so…read moregood the cheeses sticks they have think should of been fried more Under cooked to me my husbands plate looked Like very little food should of been more on that plate but he says he pretty much got full because he had more bread and ate off of mine as well over all it was delicious the lobster tail Is so good the pina colada was great

Place is beautifully renovated but I'm Missing the old…read moreschermerhorns food. We started with the clam chowder and it was terrible. No clam flavors instead I don't even know how to describe how it actually tasted but not good. Then we got the lobster nachos which were my favorite thing we had all night. Hubby got the seafood casserole which he liked and I got the fish and chips with I wasn't thrilled with. Batter was still uncooked on the inside of the fish, fish its self didn't have much flavor either but also was over cooked. When are you bringing back the shrimp and corn chowder?!?!?

Blackened scallops were too salty. Side vegetables not fresh, but frozen. Cole slaw good, but put…read morein a tiny container. Expensive meal for sub-par food.

Great service, fresh oysters, and the lobster roll was top notch! Definitely will be back.read more

First timer coming here. Not sure why I waited so long! We had a reservation for four at 7:15P on a…read moreSaturday night. Surprisingly, we wouldn't have actually needed the reservation; the place was pretty quiet for a Saturday night. Though, the college students are all gone for summer so that might play a part in it. Nonetheless. The food was DELICIOUS. The drinks were FABULOUS. We each had a few drinks and everyone seemed to enjoy what they had. I ordered the Don't Text Your Ex and that was so yummy. I loved the dragonfruit dusting on top. Our server, Scotty, kept us fed and hydrated all night. We started with 16 oysters, tried 4 different kinds, of all sizes. I wish I remembered which we did but they were all very good. Next came the calamari with hot honey. That was eaten up pretty quickly as well! Highly recommend. Entree wise, I ordered the Seared Scallops for myself, and the other party goers had the Lobster Roll (which comes hot, not cold), the Seared Tuna, and the Casarecce Vongole. Everyone was part of the clean plate club that night. All the dishes were so good I know I keep repeating myself! The bill can get pretty pricey if you're not paying attention. We will definitely be going back!

Went for lunch, the place is small and clean. Seemed to be only one waitress, who was very nice…read more Food was fast, and was good. Just seemed to be a bit expensive but everything is nowadays.

My first time back since the new owners took over. It was still very loud inside even though we…read morearrived on the earlier side for dinner the bar was pretty full already. Maybe with some rugs layed down it would help the noise? The name and the vision inside don't match, nothing really special to see inside. I ordered nachos as my meal last night, they looked yummy but once I started eating i realized that the chips were very toasted from the oven and crispy and any specks of cheese were dried and burned into the chips (see photo). Not until I dug to the bottom did I find any cheese. Really I could have just done that at home. I didn't send it back because my husband & daughters meals were there and they were enjoying and didn't want theirs to become cold. Being our second time trying the restaurant we decided we wouldn't make it a third. The waitstaff were very pleasant and attentive.