At first I thought this company was great. I got three estimates for my fence and while there's was not the lowest I wanted to hire a family run local business. I soon came to find out that this company while they have a good product and their installation was great their customer service is appalling. Their project manager does not communicate with me. He makes promises about when the crew was going to show up and then they don't show up and days go by and I get no phone call or email from him. When I reach out to him he makes a bunch of excuses and then promises that they'll show up again the next day and then they don't show up the next day. I would not recommend this company at all While researching the company I discovered several complaints against them with The Better Business Bureau. read more

Hansen Brothers did a great job replacing my fence. It was really a challenge due to the old wood fence that needed to be taken down. They worked great as a team and were very accommodating to what I wanted. Really appreciate the excellence in workmanship. Thank you so much! read more

I was a little hesitant to go with Hansen Bros after reading some negative reviews, but ultimately really glad I did. Here's the truth - they're not awesome communicators and they're incredibly busy. But if you stay on top of them and ask the questions, they'll always respond. But the actual work product is great and their people are all awesome and really accommodating. We had a fairly small job - one stretch of new fence in our backyard and a repair, and most of the big fence companies wouldn't even consider it because we didn't meet a $2000-3000 minimum job. Hansen Bros took it on right away and were out within 2-3 weeks of contract signing. I had some very specific requests and they accommodated them. Izzy is a great foreman, and John and Julio who installed our cedar fencing were awesome! The day of install, I voiced some concerns about our dog being able to get under the gate and John did a custom change that was thoughtful and perfect for us to ensure our dog stays put inside the fence! read more

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These guys are HORRIBLE! We had to stop them because the job they did was so atrocious. It was almost comically bad--we're talking crooked posts, a wall that came off our house an angle instead of perpendicularly, cracked boards, nails sticking into the sidewalk beside our house where people walk their dogs and kids ride their bikes because their guys used the wrong size... and there were lots more things, but you get the idea. When we brought it to the attention of the owner, he did offer to fix the panels (because duh--he had to, it was ridiculously subpar) but we decided to end the job with him because the issues we had with the posts wouldn't be a quick one-day fix. He tried to charge us a ridiculous amount, which I refused to pay. I sent him an email listing some of our concerns and offering him a decent compensation, when honestly, he should have taken everything down for free. His response was rude and unprofessional, but thankfully we were able to end the job. Like a previous reviewer said--their crews don't know what the plan is from day to day. It's new people each time including young workers, not all of whom are trained properly, with no foreman to guide them. Seriously, do NOT use these guys! read more

Worst Company Ever! Customer service is extremely poor. Built my fence on my neighbors property . Told me they go by their measurements and not the survey plat, city ordannces or property pins. Now expect me to pay for the fence to be moved to the proper location. STEER CLEAR!!!!!!!!!! read more

They had three different crews working. No one knew from day to day what the plan was. They didn't work with levels or stringers. No wonder my fence isn't straight. Never again. And if I can prevent one person on yelp from dealing with them -I'd be happy. Spend more money and go with someone else! read more

Everyone I have spoken to in this company is the best! It's almost like they have all taken lessons in customer service. Wish I could give more stars. My fence looks like a million bucks. read more

Poor craftsmanship AND poorer customer service! Heidi visited my property for an estimate. She was very courteous and professional. I decided to go with them in part because they are supposedly a conscientious locally owned family business. It was explained to me that there may be some minor settling in the ground after install and that they would be happy to come back and make the adjustments necessary for me to enjoy my investment for years to come. 9 months later one of the gates has settled so dramatically that it is virtually useless. The $3,300 investment in my property now needs to be held closed with a bungee cord. I've called multiple times and was assured that someone would be out to remedy the shoddy work and no one has even showed. 18 months now and they refuse to return my calls. Please learn from my mistake and spend your money with a company that values it's products, customers and reputation. read more

I contacted the company for an estimate regarding fencing in my backyard. The response from the "Brad" was whether or not my husband would be home and that he'd "see if an estimator had time to get back to me". Even if someone at their company had time to get back to me, I would never let them step foot on my property! If this is how they treat all inquiries, I wish them luck. read more

Buyer beware - 5 years ago Hansen Bros was great through the bid process but as soon as the work began, there was trouble. They tried to skip an entire section along a garage and none of the fence was done to specs - posts in poured footings with the concrete ending above grade with a beveled edge, screwed rather than nail-gunned together, etc. The concrete is as nowhere near the surface and they refused to address it or even return my calls about it. I eventually gave up. They had a 10 year warranty on their gates and posts to match what a few other fence companies were doing but have since removed the guaranty from their website. They also try not to give you a copy of your contract. Most recently I asked them to do a repair to a post that rotted off below grade due to their poor construction. After three months of calls they said they would "take care of it right away". They finally made it out and installed the wrong kind of post but later fixed it and have now sent a bill for $600. No estimate was given and it was constantly stated that it would be covered. These guys are deceptive and their quality was poor read more

Competitive bid but had several issues with scheduling and quality. In hindsight wish we had gone with Premier, another smaller firm, or I dare say even Midwest. read more

Terrible quality and customer service! My "new" black, chain link fence had scraches and scrapes all over it. There solution was to spray paint it. Really? Also 2 out of the 3 gates were installed wrong. One was so croocked it was a joke. One of the owners came to fit it and it's still not straight. read more

Great service. The reps and crew were great and accommodating. They made my fence look beautiful.

While their website claims they build relationships and make friends, we've had completely the opposite experience. On top of being hard to get in touch with, our current project which only involved replacing some parts of our fencing was a complete disaster. Their installation team has shown up twice without setting up an appointment or calling first, leaving us with no option but to put our small business operations on hold so they could just get it over with. read more

Don't do it! Go with someone else. Salesman had poor follow through and there were multiple excuses along the way. The crew was nice enough, initial tear down crew did a really poor job of clean up and left things in the neighbor's yard. Took over a week to finish for a tiny yard. read more

The guy was a no show. We had an appointment with Brad to do an estimate on Friday at 6:00 p.m. At 6:20 I called him to see if he was having difficulty finding our location. He said that he was on his way, but was in traffic so he would be a little late. My husband had just come from that area and said that traffic was not that heavy. He did not show up or even call me back. It is now Tuesday afternoon, four days later, and I never received a phone call with any kind of explanation for this rude inconvenience. Do NOT waste your time with this company, and do your research and check out their other sub-par reviews...I wish I would have before I wasted a Friday evening waiting around. read more

Terrible. Poor workmanship, unresponsive to issues that need to be addressed. Fence is only a few months old and already having problems. Workers do not use quality materials, no supervisor to verify work, left material and waste. I would never recommend this company to anyone. Had another fence company come to fix the issues, they recommended an entirely new fence. read more

The product is great. The company is good until the sale is made. Quality of work is sloppy. Customer service is less than poor. Was ignored for 3 months after project was completed before receiving a return call. That said, call was returned issues were never resolved. Love the look of my yard, hate the memories of the process, try to not dwell on the areas done wrong or poorly and never corrected. Would not recommend this company to anyone. read more