Why does my wife have to sit through a presentation to get a quote--"surely your wife can spare a half hour to sit with us and touch and feel the siding sample with her own hands? No, she is busy working."Then what time do you sit down to dinner together?" My wife does not care what company I use to side our house, we just want a QUOTE not a dinner guest. Also, "We would like to document you along your journey to have your project completed". Are you kidding me?! Why am I required to do all this weird stuff to get a quote?!!! This is not an encounter group. I just want my house sided. GOODBYE! Next. read more

My Hanson Experience: 1st appointment, scheduled for 3pm Saturday. No call, no show. Received a call from a customer service representative about 5:30 wanting to know how I liked the presentation. When I told her no one showed up she seemed surprised; apologized promised to look in to it, and asked if she could reschedule. I agreed to reschedule. 2nd appointment, 7pm Wednesday, and again, no call, no show. Call from customer service on Thursday said they were unable to confirm the appointment. I thought I had already confirmed the appointment as I waited around for salesman. It's rare I would not answer a call, but I can't say for sure whether or not a call came in, because unlike most reputable companies, Hanson blocks caller ID and does not leave voice mail messages. I told service representative I was no longer interested. She offered a $25 Visa gift card if I would give them another chance, so I agreed. Note I have not received said gift card. 3rd appointment. This time I got a call about 45 minutes before hand to let me sales representative was running behind and it would be at least 8:30pm before they could arrive. That seemed a bit late, and I did not want to be in a sales presentation while kids were getting ready for bed. Appointment was rescheduled, again promised a gift card, and also not received yet. 4th appointment, finally sales representative, Evan Carlson, arrives! Mr. Carson asks some questions about the roof took measurements and came in for sales presentation. The first thing that seemed odd was he measured roof at 26.83 square. The other 3 measurements I've had were between 22.5 and 23. I wasn't sure if he was just poor at math or if he was trying to inflate the price. I was presented with four offers. The first offer, "Econoline", was almost $7000 for a patch job. Really? Maybe the purpose of this offer is just to add value to the other packages; however, I would be embarrassed and ashamed for your company if someone actually took that offer. The "Ultimate", a metal roof product; I'm sure is a wonderful product but I knew going in that would be out of my budget. The "Builder's Choice" package I found interesting, in particular, because your presentation made a significant effort to emphases a quality product. This was clearly a sub-par product compare to others I've seen. Specifically the 3' ice shield, I have been told by contractors and other home owners in my research to not consider less than 6'. So that leaves the "Smart Choice". This seems to be a superior product to others I've seen. The attic work, extra venting, spray on coating clearly add value. As a note, after word I realized I was never given any specification for the shingles themselves, (weight, wind resistance). Now, the price, $20,000, well over double the next closest bid and 3 times the lowest. This price did not last long. When Mr. Carson realized this was much more than I was interested in spending, he got the price down to $16,000. He said this price was good for one year. But spent about 10 minutes trying to show the extra value would be worth it. When I said I wanted to think about it and was looking to get one more estimate, the price dropped to $13,000. When I said I wasn't interested in making a commit today, the price dropped again, now a first visit price of $10,000. Wow! Half off the original quote! At this point I was quite irritated. I clearly felt like he had been trying to rip me off with the first 3 quotes. I asked him to leave multiple times, and he actually got confrontational, and accused me of lying when I made the appointment because my wife was not at the sales pitch. In conclusion, I find it quite ironic that a sales pitch that put a considerable amount of emphases on choosing a reputable company came from company that clearly demonstrated they are not reputable before even beginning any work. read more

I'm overall I was happy with the work that Hansons did, but there were some problems like they didn't give me a exact start date and when the window installation will be done. They said we will come on Tuesday and then they never show up and call again and say we will finish the job on Thursday but they never did. I know that nobody would want to wait more then they should for window installation. This issue bothered me a lot and I'm being honest about what I didn't like about about Hansons. Overall the windows were good quality, but I didn't like the service. read more

I called Hansons to get a quote on a single window that had cracked and needed to be replaced. The sales person told me "oh, we only do minimum of four windows. Do you have three others that we can replace?" I was kind of bothered that a company would essentially think of a job as 'too small' or 'not worth their time.' I called three other window companies and scheduled free estimates within two days of calling. Doesn't seem like a very good business model Hansons has set up. read more

We scheduled a gutter job with 1800Hansons and was told it would take about one day to complete the job and that it would be finished within 3-6 weeks. 10 weeks later, it is not done, they have scheduled and cancelled on us 6 times (6 times!!) and when I finally got fed up and called to cancel, I was told I would be charged a cancellation fee! WORST SERVICE EVER. Do NOT USE this company! read more

Dont ever try to call Hansons windows for anything! EVER... first of all there way over priced. We found this out after not having much a choice but to sign paperwork to go with them. other companies are half there price! Second my step dad brought the cancelation paperwork to there office in troy and they tried to not take it! Then when he was done arguing with the manager he asked for his signature on the cancellation paperwork so we had proof that we canceled there service. the manager would not sign it. and then after a few words he finally signed it, and the manager signed Abraham Lincoln! What a horrible way to run a business.. DO NOT USE HANSONS YOU HAVE BEEN WARNED. AND MY FAMILY WAS ALMOST SCAMED..... read more

Terrible company who dont care about you just there to make money... First they said only 2000 for a new roof plus a new tablet (which the tablet was smaller than my phone) ending up being 6000 dollars for a roof that wasnt even leaking... after the big rainfall our whole ceiling started linking in our living room and now is about to collapse no one wants to help than wanted me to take another day off work just so they could come look. when they finally came at a time i was home he said this wasnt his fault and he would meet me in the middle? after all the years i have lived there i have never had a promblem than after i get my roof done theres water damage all in my living room! DO NOT GO HERE! read more

I had them out for an estimate on windows so I could get tickets to the renaissance festival. Unbelievably high estimate. I was not surprised when I decided to go with a competitor, the salesman did not have any tickets. I laugh when I see their commercials, currently offering something or another even if you don't go with them. That is 2 hours of my life I will not ever get back. read more

Worst experience of my life. A complete waste of time and money. The roofers destroyed my siding and still have not fixed it 4 months after installation which has now caused leaks onto my enclosed porch. All the guarantee's of no more ice damning it is the worst I've had in the 15 years in this house. The gutters were put on when no one was home and the paperwork stuffed in the door. Had a minimum of 3 sales/foreman out after completion of work with no answers to our complaints. All calls to there offices had us transferred all over. And most disturbing a top so call person named MARVIN yelled and pretty much call me wife every name in the book. I tell everyone I know not to use this company. I cannot even give this company 1 star. read more

over all our experience with hansons has been good. we had a bit of an issue with one of the 4 windows that we had installed. They really need to better train the people that come out to measure the windows because that is where the issues began. The manager that was incharge of the project was very apologetic and took responsibility for the issue. They also compensated us which was nice. read more

I just recently had my garage roof redone by the mighty Hansons. The roof looks awesome, very impressed with the job they did. They go the extra mile with materials and treating every project as if it was a lunar landing. My complaint comes mainly with communicating price, and execution of said project. After several times over the house with two different representatives and a scheduled cancelation that my wife took off work early for was very frustrating. The crew that came out to build the roof did an impressive job with the roof, clean up was another story. Things weren't exactly put back where they originally were, and i'm a relaxed guy so it was not a big deal but they didn't even try. It was moved and then that was it. Nails were big issue afterwards as well. Lots of nails to find, still finding them, actually my sons are, they're 5 and 6 years old, Fun. And then there's the trip to urgent care from the nail I found. Luckily the shoe stopped a lot of it. So it's definitely been interesting. Do I think Hanson can put up a roof and do a great, amazing job, YES. Do I think there's a lack of communication between execution, installation and expectation, YES. It's hard to find someone to do a good job on your roof, believe me I looked everywhere. It's even harder trying to find a price point and customer service that understands how to communicate that successfully. I think it comes down to people and being genuine. That's a difficult thing to find now a days. I think Hanson's is trying to do that. I just think they have a ways to go. read more

The salesperson refused to even give me a quote for siding because my wife was unable to make it to the appointment. This is despite the fact that I explained to the scheduler and the salesperson that the property is an investment property owned in an LLC which is 100% owned by myself. Extremely poor customer service, and possibly discrimination based on marital status. read more

So sad Hanson's wouldn't give me a quote. The agent showed up an hour late for the appointment, well after dark, and then refused to measure and go over options with me because my husband wasn't home. With two children in sports and school activities, a husband working a full time job and finishing up his masters degree, it isn't possible to catch us both together. And when we have that moment together, the last thing we want to do is spend it with a siding agent. They really should re-think their policy. To top it off, the guy said to me that the quote isn't as good when the couple isn't present together. Wow. read more

I am a fan of the whole process except for the install scheduling part of it. It so happened that the job before mine was a very large job so after rescheduling from a previous day due to an emergency cancellation the morning of, I scheduled a 12-2 install time slot that became a 1-230 time slot, that became a 4-5 time slot and the installers got there at 5:30. They did a great job and the guys were very nice and the install went very quickly as my job was not very large. It was just a little frustrating with the job before mine taking longer than expected. Someone scheduling maybe should have looked at the bigger job and booked a longer install time for that one. read more

Install just started. So far, very polite and professional. I will do a follow-up post after installation with a final review.

I called to schedule a roofing quote on multiple condo roofs. The operator who I was speaking to was not well informed on the process of roofing a condo. Plus, his cell phone was making multiple sounds which tells me he was getting some sort of activity on his phone and he's actually working on his cell phone at the same time he was speaking to me. CAN YOU SAY RUDE??? Finally, this particular operator could not answer my questions regarding condo roofing, so had to "axe" his manager and get back to me. Come to find out that because our condo roofs are adjoined and not separated, and because of the HOA, Hansons decided they will not perform any roofing job on adjoining roofs and because of the HOA. ARE YOU SERIOUS WITH THAT??? Please, do not call this company for your roofing job. read more

We had Hanson come out and give us a price and we agreed to use them. The next day or so a guy showed up and measured all the windows to be replaced, he told us it normally takes around a month to have that many windows made . A month passes and then we get a phone call to set up the installation date and time. We aranged time off work and moved our home around to allow for the installation crew to be able to work..( its required for home owner to do this ). The crew shiws up..ripps off the siding around the old windows and start taking them out. After 3 windows had been removed partvof the war rew decided to start installing the new windows and finds that all THE windows had been measured WRONG and NONE of the new windows would fit....we ended up having to have THEM put the old windows back in except for 1 and secured the other new ones with a TON OF FOAM. It took another full month to get new windows made..we had to rearrange our home again . After all the heartache the company refused to give us any kind of payment for causing all the hassle...and it WAS there mans fault...100 lousy bucks..wow..the product is good and Inst. Crew were nice guys...Hanson windows the company sucks big time....use WALLSIDE people. read more

We placed an order for windows and siding with Hansons on April 9. They stated that our project would be complete by mid July...We received a call in June to install our siding However, the windows were not done yet so they had to wait...The windows were finally installed at the end of July with a broken window and a new window was put in improperly... The cracked window has been fixed, but the new window has not been handled and after threatening to call the news channels, they finally agreed to an install date of September 4 After being pushed off twice...The product was all dropped off the 4 th, but the installer left the premises stating that they did not have what they needed to do a two-story installation. We have hosted a graduation party birthday party, and two visits from guests out of state. Today, nobody has showed up, the wind has blown our product all over the place, and we have heard nothing about installation read more

How are they even in business? How do they sleep at night knowing they scam people all day long? I got sucked into their advertising stating they have guaranteed lowest prices, no sales pressure, etc. Sales guy came to my house and immediately started bashing all the competition which was extremely unprofessional. He then tried to tell me that they had the only rubberized shingle and that they were the only ones with 3M Scotchgard. Go to 3M's website and you will see many other shingle manufacturers have it. The shock is when he gave me the estimate. Almost $45K for the job. I told him he was way off and that a local roofer quoted me $24K with similar products (shingles, underlayment, etc). He then came down to $36K. I laughed as I literally just told him his competitions price and he still tried to get my business $12K higher. He then got all upset and after doing numerous calculations for 5 minutes he scribbled $24K on the quote and tossed it across the table to me. I was SHOCKED! He then asked if we had a deal and I told him "Absolutely not, you just dropped your price over $21K in 10 minutes which means you were trying to take advantage of me. You can leave now". I literally had to open my front door and stand by it while he packed up his stuff and left. After doing some negotiations with local roofer and removing some stuff I didn't need (like metal valleys) and opting for a cash option I actually got them down to $18,500...much better than Hansons initial $45,000! This company preys on uneducated people with no backbone to stand up for themselves and it's sad. If you use this company you are for sure getting scammed. Just look at the hundreds of bad reviews you can find anywhere online. read more

UPDATE as of 8/30/2015 - Hanson's sent out an expert installer and my Mom is now very happy with her sliding glass door. We wish the experience had been smoother, but she is happy now, and that counts for something. Thank you Hanson's for honoring your commitment to my Mom! My Mom ordered a replacement doorwall (sliding glass door) from a Hanson's Windows Sales Representative on June 6, 2015. The Sales Rep. measured her existing doorwall, gave her a price, and she paid a deposit. Two weeks later a Hanson's Representative came out and did the final measurements before ordering the doorwall. Two weeks after that, Hanson's called, scheduled the installation, then cancelled because it was raining. I guess they don't know about battery operated power tools. Anyway, they rescheduled for the following week. The installer arrived with the doorwall, and announced he could not install it because it was the wrong size. Since that time my Mom has been trying to find out when she could expect her doorwall. She has been told that the person who did the measurements made a mistake, and they needed to order a new doorwall. She has been told that they have no idea when she could expect installation because they don't know when they are going to get the doorwall. Finally, after calling the Vice President for Customer Service, she was told Hanson's will get the doorwall the third week of August. They do not have a date they plan to install the doorwall. IF they install the doorwall the last week of August it will be 13 weeks from the date that she signed the contract and paid the deposit. The so-called "customer service" department is argumentative and talks in an irritated tone of voice to my Mom when she tries to find out what is going on. This behavior extends all the way up to the Vice President of Customer Service. He argued with my Mom on the phone, and when he promised her he would find out what was going on and that he would call her back on a specific day, he did not call her back. When she called him again, he said, "I know I promised to call you back, I dropped the ball." This is unacceptable. If you like to be frustrated, this is the company for you. read more

Over the past decade, we've had 2 separate projects replacing windows in our home, the first time with Jack's and more recently with Hanson's. Jack's commercials may be amusing but they don't project the best image -- he comes off as kind of a slick salesman, which made us a bit hesitant. But the experience we had with his people at every step of the process was top notch. The product was excellent -- they looks great, operate smoothly, and our heating bills dropped significantly. When the seal on one unit failed several years later, their customer service people were extremely friendly and immediately arranged for a replacement unit. Overall we were very impressed with everything... except maybe the commercials. Then recently, we made the decision to replace some more of the windows in our home. Despite the fact that we had such a positive experience with Jack's, we hadn't seen very many of his commercials in recent years, and we were aware of the fact that he's actually based in Indiana, not Michigan, so we assumed (incorrectly) that he wasn't really very active in the West Michigan market any longer. By contrast, we've seen Hanson's yard signs all over our area, and their commercials make them seem like a top-notch, family-oriented company, so we ended up going with them instead. Big mistake. Their windows are indeed extremely energy efficient, but other aspects of the window design are far inferior to the product we had gotten from Jack's. Even little issues like the quality of the screens has been a major struggle to get fixed, and the way they handled some other issues was borderline deceptive. They start out seeming to be nice and friendly, but when problems arise, their attitude changes quickly. Suffice to say, if we ever need to replace any of the other windows in our home, we'll go back to Jack's rather than Hanson's. It's kind of funny in that both companies turned out to be the opposite of the image portrayed in their advertisements: Hanson's is the somewhat sleazy operator out to make a buck, and Jack's is the highly professional, service-oriented organization, at least in our experience. And judging from the other Yelp reviews, we're not the only ones to feel that way. I wish we had checked Yelp before going with Hanson's. read more

Let me tell you a story. My wife and I were visiting some friends in Toledo, OH when a Hanson's rep stopped by their house to give them an estimate for a new roof. As it turns out they thought they were in need for a new roof so they accepted. We were all very eager to spend the next day together, as we were only going to be in town for two days. So needless to say we were hoping that this "appointment" would not take very long. The next morning came and as promised two VERY well dressed Hanson salesman came to the house. They spent about 15 minutes walking the perimeter of the house, measuring as they went. Somehow this walk around the house was sufficient to, not only provide a fixed price, but also to highly recommend a new roof since this roof is "extremely old". After they completed their walk around they asked to speak to both Jim and Nelly. The Hanson's rep said that they need to speak to both the husband and the wife. As soon as I heard those words I realized exactly what was happening. Several years ago my wife and I were met at our door by a door-to-door contractor salesman. This person occupied "HOURS" of our time and hit us with every high pressure sales tactic they had. Hanson was no exception. They did the same exact thing. The reason they want both decision makers is so that the excuse, "let me talk to my husband/wife" can never be used. Not only did the Hanson reps use high pressure sales tactics but they also made false claims. They told Jim and Nelly that their roof was 25 years old and in need of replacing. They also told them that they needed siding on the garage and new gutters. Hansons found every opportunity to up sell that they could, even when it wasn't necessary. When Hanson's finally did give their price it was not a fixed bid. They proceeded to negotiate at every turn. It sounded like my friends were buying a used car. They finally settled on their final price of $8,900 dollars for an 1127 sq. ft. two story house. Being convinced that a competitive bid was necessary I decided to call a company called Holt Roofing in Toledo, OH. The very next day the rep from Holt came out. He was the exact opposite from the Hanson reps. He actually had a ladder with him. Hard to believe that you might need a ladder to provide a quote for a new roof. The Holt rep looked at the roof for 5 minutes and said that it was perfectly fine and was maybe 12 years old. He made a few recommendations that really seem to make sense and there was NO pressure at all. When asked what a new roof would cost, he said maybe $5,200 dollars, much less then Hansons. Hanson's may do quality work but they pressure and their prices make them a company that I would not recommend doing business with. If you are in Toledo, call Holt! read more

TRUST ME.....AVOID HANSONS AT ALL COSTS!!! Upon signing the contract for replacement siding on my house, Hansons told me and my wife that it would be 6-8 weeks before the installation, so it was okay to take time picking out a color. One week later, Hansons called and said they were coming out in the next few days, so we had to pick out a color immediately. So we picked out a color, and scheduled a date for the work to be done. My wife took the day off work, without pay, to be home when the workers came. Not only did Hansons not show up, they didn't even call to tell us why they weren't coming. As we were frustrated by Hansons neglect of respect for our time, I called to discuss the situation with a manager, and request some form of financial restitution for my wife's lost wages (as she was now going to have to take another day off). I was eventually transferred to the President of Hansons, and explained the situation. Although he was very courteous, he said he couldn't do anything to help, and that I would have to make my request with the owner, Brian Elias...so he forwarded my call to Brian. When Brian picked up the phone, I politely stated my name and asked if he was briefed on the situation. Without provocation, Brian launched an immediate verbal attack on me saying that he didn't care who I was or what I wanted, he wouldn't do anything to help me. I was stunned by his response and asked if he had me mixed up with someone else, and asked if he knew what the situation was. Brian responded by saying it didn't matter what I was calling about, that he deals with "people like me" every day, and he could care less what I had to say. I asked him if this is how he treats all his customers and he said, only the difficult ones (again, this was all unprovoked, as I said nothing up front other than my name). I then told him that if this is how he treats his customers, I would rather not do business with Hansons and will pull my business away. Brian immediately responded saying that he didn't care if I pulled it because he would just sue me for breach of contract. I again was shocked and asked how he could expect to run a business treating people like this. He again said he didn't care what I thought and backed me into a corner.....get the work done or get sued. No matter what I tried to say to or ask of Brian, he treated me with utter disrespect and rudeness. As upset as I was, I told him that I would have no choice but to get the work done, as I did not have the money to get caught up in a lawsuit...but I promised to make sure everyone I know is made aware of his business practices....which I have held true to since the day I spoke with Brian. read more

We had a 3 panel slider door replacement done by 1-800 Hanson's. It was not a good experience for us. They delivered the wrong size door (30 inches too wide) and we had to wait weeks for a replacement. Meanwhile they screwed our old door back in, but we were unable to open it. When they finally installed the new door it was not the same size as the opening so they "made" it fit. The color was not what I ordered, the lock did not work correctly, one of the panels had a leak and they had to replace that section. One of the rails had a large scratch, and when they returned with the replacement it was the wrong side (left vs. right) so they had to re-order. I expected the installation to take one day but due to the mix-ups we took many days off work to be there for the installers. The actual door is nice but if you don't have a standard size window or door that is white, I would not recommend Hanson's. read more

Please educate yourself prior to signing a contract with this company. We had them out to quote our roof replacement. Thankfully I was somewhat familiar with the materials and procedure. They quoted us $13,000 dollars to replace our small roof. They told us that was half off labor. I recieved other quotes of $4000 dollars. These companies use the same quality material and complete the job in the same time frame, and offer the same waranties. Ultimately I was able to purchase the top of the line shingles and application material and hire a company to provide the labor for $3300.00. Saving $9700.00 dollars. As a side note the guy who came out to measure and quote tried to inflate the size of the roof thus inflating the price. The difference in the roof size would have been a $4000.00 rip off. I intend to notify the BBB and state attorney generals office. This may be a common practice by Hansons and needs to be looked in to. read more

I wish I could give either zero, or preferable NEGATIVE STARS FOR HANSON'S! STAY AWAY FROM THIS CHEATING COMPANY! Check out the long list of problems on complaintsboard.com about Hanson's and their thievery. They are unprofessional and will not take any complaint you have seriously. Their corporate VP (Steve Sigismond) and Lansing, MI branch manager (Shawn) called me names, threatened me and did everything they could to get out of not correcting the problems with their horrible roofing installation. I wish you could see my roofboards that were SUPPOSED to be replaced! Calling Hanson's was one of the worst mistakes I've made in my life. I only hope that by posting reviews online such as this that others will do some due diligence and find out how bad this company is BEFORE they make a similar mistake. They will take your money and insult you along the way. I am sure there are some satisfied customers out there, and that's fine. But when you have a PROVEN problem (we had the local building inspector verify the multiple installation issues) and the company refuses to make it right, and calls you every name in the book and threatens you to just to get paid, what does that tell you? BTW...I am NOT a competitor. I am a homeowner who was completely screwed over by this company (I had to hire a lawyer from Miller-Canfield to get them to even attempt to correct the faulty installation, which still isn't done correctly), and wish to prevent others from the same fate. YOU HAVE BEEN WARNED! read more

This is the worst company ever! They do not return your calls, show up at your house randomly without a call and start measuring your doors outside if you are sleeping and do not answer the door for an unscheduled appt, The sliding glass door we ordered was to be two panels, we had a 8 foot 1 inch door with a 44 inch door opening. The installed a triple panel door with a 23 inch opening. This is not even code for an outside door opening! What legitimate company makes a door that small and not up to code. We were not asked if we wanted three panel door with opening in the middle; there was no communication! They offered to remake the door and 6 weeks later came with a door that had a dark tint and was 5 inches smaller. I want light! I asked for my old Pella door back as it was much better quality. The one lock fell off the next day and they forgot to install the foot lock and screen door lock. I went 2 1/2 months before the locks were finally installed. I had to put a piece of wood in the slider for safety!! Cheap sliding doors and the worst service ever!! read more

i called and requested a quote for a roof and when the sales lady came i told her i was looking just for a quote and not sure when i was going to get it done. she was really nice and explained everything to detail when sometimes i did not agree with her she got a little cocky and i could notice it well. she quoted me my prices and when i said i will think about it, she called her boss or whoever and they lowered the price a little saying the wanted to get more bussiness out here in hudsonville area and alot of homes looked like they were going to need roofs, and then when i still said i will think about it, she immediately shut right up didnt talk anymore and grab her stuff and left. little did she know i am going to get a roof soon but i wanted to get more quotes before i told her yes, as i would have bought from her but after her attitude i will not buy from them. she was very pushy and made me feel like i didnt know what i was talking about and i was stupid for not taking the deal. a deal of 17,000... dont sound like no deal to me. now i see why they dont have bussiness out here in hudsonville michigan. read more

My experience with Hanson's started off well. I was able to get a sales rep to my house quickly who was really cool about me being 10 min late. From there it got bad. The sale rep had no idea what he was doing and was buried under paperwork as thou they were operating in the nineteenth century. Only measured the window for show, meaning the size of the window had nothing to do with the price. I was given a price of $461 for one window. He told me I could pay over a year interest free at $13/month, which would complete the balance. After i told him that math didn't added up, that 13 * 12 = 156$ he told me I was wrong, apparently math was different in the nineteenth century also. I'm sure this was an attempt to trick me into a payment plan that would force me to pay the remaining balance at 25% interest. Three days later, on the day of the "real" window measure I received a call from the manger. Apparently the price I was given and signed off on was too low and there price would not be honored. If you buy from them, be careful they are SHADY!!!!!!!!!! read more

Just a bit of personal knowledge here, and a lot of " live and learn" regret.... We recently had the unfortunate opportunity of having our roof done by 1-800 Hanson's. The awful customer service and horrible rudeness of the General Manager was totally deplorable !!! We tried to get out of the contact after almost 3 mo of them doing nothing and expecting us to advertise in our yard ( not so much ) we were stuck unless we wanted to pay 6 grand to get out of it. They got us! The sales rep told us about every story there was almost with tears as he was under the thumb of the General manager, eventually the roof got done with a crew that had to come all the way from Howard City, one night they were here until 8 pm, neighbors were not too happy about them going to the bathroom behind our garage but they got the job done ... start to finish July 21 to Oct 16th... We would NEVER recommend this place for anything! we did learn a lesson... SHOP LOCAL !!! not to mention they called me "the bitch from Grand Haven" wow! read more

Don't use Hansons. Call and gets quotes from other companies. We had rotting wood around our house. Hanson's promised us the world on how wonderful it would look. They failed to mention that because they were covering the wood up over 10 year old siding that the install of the new moldings and fascia would be wavy and not fit properly. It looks like a 9 year old installed it. Now, we have to paint all of our gutters and siding because the white that they said would look fabulous, simply looks horrible. I would recommend just getting the wood replaced and repainted by a reputable company.if you don't want to spend another $5K replacing other stuff when they are through. We would have saved $7,000 plus the additional $5,000 and it would have looked much better. Also, be prepared for their quote to be double of what they will initially get down to. They started our quote at nearly $17k then played the game of haggling til they left at $10K. I should have kicked them out when these shenanigans began. Horrible, Horrible company!!! read more

This company is the worst company I have ever came across. We needed are roof done so we called Hanson's from seeing commercials on TV. When we set up the appointment and thought every was set all of a sudden we kept getting back to back calls about the same appointment. It had gotten so bad with the calls that we decided to stop answering the calls until the appointment. On the day of the appointment Hanson's called again and we answered because we thought they were calling to confirm just to tell us the salesman couldn't make the appointment. We were upset but we decided to just make another appointment when the day came for the next appointment a manager showed up at our door with apologies saying your salesman couldn't make it again and saying we will send you a gift card for your troubles. After we went over the paper work because we had had a previous price for our roof that still stood he said we were all set. Next our salesman was coming again and he finally showed for us to sign the paperwork and assured us everything was set to go so we thought everything was fine. Next there financing department started calling for the payment and we made the payment so again we were all set. We didn't here from Hanson's over a week after that so we started calling nd leaving messages constantly with the manager then he finally decides to call back again saying we are set just waiting for the install date and pressing that 25.00 gift card business for our troubles. We finally here from a lady from Hanson's saying the installers are finishing up on a project but we are next on the list unless they run into problems or something or if weather permits. Then this same lady calls the next day saying oh they cannot make it this week but next week the installers will be there so we say ok. When the next week came a project managers calls to say hi and if anything goes wrong she will let us know and leaves her number. Not even 30 minutes later the project manager says the installers cant do your roof its unsafe for them and we will quote you a price for the extra materials that's needed and at this point I just couldn't believe it and was stuck on the phone in disbelief of the actions of Hanson's. I wanted the installers to stay about 20 more minutes because my husband was on his way back from a doctors appointment so he could talk to them and they sad they would stay and when I walked away the left so by the time my husband all we could do was ask for our money back because this was just insane and at first they told us we could not get our money back until my husband unleashed the fury upon Hanson's and the vice president finally said we will have your money back in your account the next morning. In the meantime Hanson's tried to make us feel like they were doing us a favor with the price they quoted us from the start like they were some friend of ours or something and constantly apologizing talking about we drop the ball somewhere and the roof should have been checked out better and then telling us if my husband wouldn't have argued on the phone they would have ate most of the cost for the extra cost for the roof and we just would have to pay a smaller portion of the 3 or 4 thousand more. This was such a bad experience from start to finish with this company just one of the worst companies I have ever dealt with and I have had dealings with bad companies but this experience took the cake on any other company I have ever dealt with. read more

My parents had hansons do the roof of their house. Not that long after it was installed they had to come out and do some repairs. Now there's a hole in the roof and water leaking into the house. We had to have 3 people come out regarding the damage. The first guy said there was nothing wrong after going up on the roof. The second guy blamed the water damage inside the house on some missing siding and disregarded the fact that there was even a hole. We had to cover the hole with a shingle and tar just to keep the water out since hansons wouldn't come fix it. The third time the superintendent came out but didn't bother to go on the roof due to the rain and I kept telling him there was a hole and that was the reason water was coming into the house and it had nothing to do with siding and he kept disregarding what I was saying and acted like I was lying to him. He then got an attitude with me when I called him out on acting like I was lying. The guy then said that he'd be back in the morning with a crew and they would go up on the roof to check it out and determine if they were going to fix it or not. Hansons as a company isn't worth what they charge people to do anything. After the guy left I made a complaint with the BBB. My mom told me later that Hanson's called saying they would be out the next week to fix the roof. Maybe the complaint to the BBB did the trick. And hopefully they will fix it properly so we won't have to call them again to honor their warranty. I would never call Hanson's ever again for anything. They are ridiculous and a joke and the company should be dissolved or at least sold to someone who cares about their customers and about proper business and ethical dealings seeing as though Brian Elias does not. read more

First, I'm only leaving one star because Yelp won't let me leave zero stars. I scheduled an appointment for an estimate for windows more than a week in advance. The salesman never showed up, I did get the courtesy of a phone call 1.5 hours after he should have been there. Someone followed up two days later to see if I wanted to go ahead with their product, I let them know no one ever came to give me an estimate. Like a sucker, I let them set up another appointment. No one ever showed up for the second appointment and I didn't even get a courtesy call this time. Well, daily for the last 17 days I've had a missed "unknown" call on my cell phone. Today, I finally was finally able to take the call. The young, pleasant, woman was calling to see if I'd made a decision. I'm confident she'll remove me from their call log now after our conversation. This place is a joke. Save yourself the time and the headache. Call Wallside. read more

1-800-Hansons provided extremely, and I mean EXTREMELY, poor customer service at every level of the organization. They made what should be an exciting home remodel be complete and utter frustration in a matter of minutes. And when this was pointed out to them, the ineptitude only compounded and continued. They have demonstrated zero, and I mean ZERO, communication between departments and their subcontractors. (Yes - ALL subcontractors were used for my job). The guys would come out for each leg of the remodel having no idea what they were sent out to do, having the wrong equipment (no ladders?), the wrong gutters, not knowing about needing to replace rotting wood (something that was clearly communicated) etc. The entire process was unbelievable! And their website is a joke. They give you an avenue to communicate directly with "the owner" but he never gets the message or simply doesn't return your calls. Fortunately, karma will serve it's purpose here. :) Be warned! read more

Yikes. I had siding installed by Hanson's. The job was to take 10 days, according to the signed contract. It is now day 71 (including weekends) and the job is just now completed, but still lots of flaws. Although a building permit is not needed on siding in my county, I ended up called the building inspector when the job was deemed completed by Hanson's. The building inspector told us that the job was NOT up to code. We had cracked siding, all corner posts were installed upside down, siding was cut too short in many places, soffets were put up wrong, electrical covers were not replaced (and were no where to be found) To top that off, the installers took down my existing gutters and they were destroyed. I have no idea why they were taken down in the first place but I had to fight to get them to install new gutters. Hanson's ended up sending a new crew out. All siding had to be removed, new corner posts put up, siding re-installed. Building inspector was here four times! Siding had hundreds of bent nails, which would have prevented it from expanding in hot weather. On the final day, I asked for compensation for all the grief. Hanson s offered me $1500 off the cost of the job. My siding job was $29,772. I would not accept that offer. Within hours, the manager from the Grand Rapids office, Gary Sherman, drove to my home with a notice that he would put a lien on my home and that that could sue us as well. An executive from the main office in Troy did authorize a $2000 reduction of the bill. I have hundreds of pics of the poor workmanship, the mess they left for over one month in my yard etc. I realize that Hanson's has many locations and, perhaps, others are more professional and more honest than the Grand Rapids office, however, I advise to stay clear of this outfit. I should have checked out BBB. Had I done so and saw how many complaints were registered, I never would have hired this company Work was started Jan. 27, 2016 and was completed yesterday, April 6, 2016. Waiting for a Hanson's rep to pick up my final payment of $15,772. today. Bad experience all the way around. Beware. read more

we had Hansons replace our bay window and 2 other living room windows. our bay window was not supported well therefore they had to reschedule in order to have the right materials leaving us with a piece of ply wood over a huge hole in the front of our house. a week later they were suppose to come back out and cancelled at the last minute (after I had to take the day off of work). when we called to complain the lady on the phone told me she "could of had let it go but didn't" in regards to trying to find someone else to come out to do the job. when the person finally came out they had not communicated to him what needed to be done therefore he could not do it. finally the job go done a week later. they left us with a broken window and didn't even give us the exterior materials we ordered. again no help from customer service and no apologies for how much they messed up our order. horrible service read more