***PEDIATRIC DENTISTRY***…read more Dr. Chen and her entire staff are incredibly attentive and professional. Conservative dentists like this few and hard to come by. Beautiful office, highly competent staff, and excellent customer service

I just want to thank Sally for being so warm and kind to my toddler. She went over everything she…read morewas going to do and talked with him about his teeth. They have a great process in place for Covid. Felt very clean and safe.

We are happy campers!! I am not sure why we had not made the switch sooner, but everything happened…read morein perfect timing! The dentist and the staff are amazing and took very gentle care with kids (6-13 yrs old) today. I was able to secure an appointment for all 4 kids efficiently. The office is very modern and has all the right touches to make a child feel comfortable. My 6 year old daughter didn't assistance for an extraction as she was that comfortable. It is cold inside to keep the germs away so bring a jacket if you get cold easily! I highly recommend this dental office

Horrible experience. I would never give this practice my real Social Security number…read more My children received treatment in January 2022, and I paid the deductible with my credit card at the time of service. Then, out of nowhere in June 2026, I discovered they had sent an unexplained balance to collections. When I called to ask why, I was told they do not mail or email bills. They only send text messages. I never received any text messages about an outstanding balance. If there really was money owed, why was I not properly notified before they sent it to collections almost four years later? The representative also could not explain why there was still a balance due when I had already made payments in 2021 and 2022. He said he did not understand it either. I asked to speak with the manager, but I was told the manager was unavailable and would call me back the next day. That call never came. I called again and was given the same promise, but the manager still never returned my call. I do not recommend this practice. I am writing a letter to the office and to the Texas Attorney General asking them to investigate these billing practices. I still want an explanation of why I was charged, why the account was sent to collections without proper notice, and why this has now damaged my credit.

Amazing care! From the initial phone call to treatment.... The service was amazing! My front…read moretooth broke over the weekend and I called Monday.... Got an appointment Tuesday and completed treatment Wednesday! All of my fears were put to rest! No pain and it looks great!!! If you don't have a dentist choose this office!!!

I don't often leave reviews, but I wanted to shout out Dr. Michael and staff here at the dental…read morepeople. The office ladies are so kind, Dr. Michael is by far the best dentist I've ever visited. His kindness with me was unmatched, no judgement or lectures. I highly highly recommend.

Great staff and great care. I have taken my three children to this place for many years. A great…read moreplace for family dental care. Professional, prompt, and compassionate.

Was disappointed with their care management. Had a bad experience with the initial deep cleaning…read more Rescheduled but asked for just a standard cleaning. Was informed that once diagnosed for deep cleaning, unable to shift to the regular cleaning. Not often I will just walk out, but did that day.

So my crown fell off Monday around noon. I thought I could just deal with it, but around 5pm I…read moreknew I had to have this looked at and fixed. I called left a message Monday night, by 915am the next day I had a call back and they fit me in at noon. Yes, the very next day after a message I left the day before. I got in the staff was amazing Dr. Gomez as usual was awesome. Tooth fixed in just over 24 hours after the problem. That is what an amazing dental team will do for you. Thank you all so much. Carl

I recently went to Grand Parkway Smiles for my checkup in June. My last dentist became very rough…read moreduring my cleaning. At Grand Parkway this was not as issue at all. Once I arrived I checked in with the kind office staff and waited approximately 5 minutes to be seen even though I had arrived quite early. During my appointment the dental hygienist was very gentle and communicated well with me to ease my nerves. My dentist was also able to clearly explain why I have jaw problems which was never the case at any of my previous 6+ dentists. I also appreciated the decor and the way the office looked as I think this has played a big part in how nervous I am for my appointment.

I absolutely hate going to the dentist, but it's a bit different here. I never have to wait long…read morefor my appointments; I'm seen quickly. I never have issues with my insurance company or the work done at this office. You'll be in good hands with the best dentists and hygienists--all highly experienced professionals--including Violeta (the assistant), Emmanuel, and Ivy (at the front desk). I am so grateful for the veneer work; my self-esteem was very low, and I used to be self-conscious about smiling. Now, I'm so thankful for my new smile. Thank you, Smile Avenue Family Dentistry (Katy office).

I cannot say enough good things about Smile Avenue. I have always had anxiety about going to the…read moredentist, and even more so after losing my husband five months ago. This was my first dental appointment since his passing and my first time going to the dentist alone. I was very emotional and nervous walking through the door. From the moment I walked in, Emmanuel at the front desk made me feel welcome and comfortable. The dental assistants, Kenia and Violeta, were incredibly kind, patient, and reassuring. Dr. Saood was compassionate, understanding, and took the time to make sure I felt at ease. When I became emotional and started to cry, everyone treated me with genuine kindness, grace, and care. I am self-pay, and I was pleasantly surprised by their affordable dental membership plan, which helps significantly with costs. I will be getting a dental implant to replace a broken tooth, two fillings, and teeth whitening, and I feel confident that I am in excellent hands. The office itself is beautiful and thoughtfully designed. They even offer a comfort menu with options like weighted blankets, noise-canceling headphones, neck pillows, and other amenities to help patients relax during treatment. Most importantly, I never felt pressured or upsold on services I didn't need, which has been my experience at some other dental offices. Instead, they focused on what was best for my dental health and made me feel respected, heard, and cared for. I highly recommend Smile Avenue to anyone, especially those who struggle with dental anxiety. They truly go above and beyond to make their patients feel comfortable and supported. Thank you, Emmanuel, Kenia, Violeta, and Dr. Saood, for making what could have been a very difficult first visit alone a positive and reassuring experience. I am truly grateful.

This is now my third canceled appointment with them on the same tooth and I drive almost 2 hours…read moreaway . Literally texted me at 9:11am confirming appointment to call at 10 am To cancel very unprofessional and disrespectful.

If I could give this business 0 stars I would. I have never had a more disgustingly awful…read moreexperience in a place that is created to help you get better. 3 weeks ago I had my wisdom teeth removed here (after driving in from austin, as this is my dentist). It was a fine experience, and I was given ibuprofen 800 to deal with. After the ibuprofen went out, i called to request another refill on my medication (8 days after surgery) as i was still in pain. The front desk and "office manager" who should be fired, informed me I had to make the drive in to receive another ibuprofen 800 prescription because "there must be seriously something wrong" I thought this was insane, but alas, did what was required. When I got there, I was told I shouldn't have had to come, things were healing normal, the pain level was understood and given another prescription (again, JUST FOR IBUPROFEN). I left. Fast forward, I cracked my tooth and needed to get it fixed as I was in a bit of pain. I called at 10 AM. To let them know/make an appointment and told them I was allergic to local anesthesia (I had also told them when I got my wisdom teeth removed). They said that was fine, they would accommodate. I get there at 1 PM. and remind the front desk staff. They said they understood and continued to give me my X-rays. After an hour and 10 minutes sitting alone in the back room, they came in to inform me that they were ready to numb me. I informed them, for the fourth time, that this wasn't applicable and I needed another route. Their office manager, again, who should be fired, came in to tell me I was lying and I never informed them of these barriers I had. I then requested my mothers presence as she was there both times this conversation happened. I let them know I needed to calm down and meet my mother outside and discussed my fear/reservations. The awful office manager then came outside where I was sitting with my mom to let me know they would not be seeing me and I needed to go elsewhere and collect my belongings from inside. My mother did so, and spoke to both dentists inside when grabbing my things and saying she was sorry that they wouldn't help me. They both said that wasn't true, they would, I just needed to calm down and come back inside to go over treatment plan. After 20 minutes my mom went back inside to let them know we were ready, and they then turned us away because they didn't have time for the procedure. Long story short: "our staff did not communicate properly to meet your needs, our office manager yelled at you, called you a liar and lied to your face. But nonetheless, this isn't our fault, we can see you Monday!" I will never recommend this dentist to another living being. If you want to spend thousands of dollars for less than subpar medical care and laughable customer service, by all means! Otherwise, I highly recommend going ANYWHERE else. A word of advice to the company: get a new office manager and train your staff to give decent customer service. This was an incredibly awful, time consuming and painful experience. EDIT: I left this review at 3:30 P.M. on Friday. At 4:20 and 4:34 P.M. Friday, the doctor of this established called not me, but my MOTHER to complain about this review. You do not have time to fix and follow through with your care plan, but you have time to harass my parents over a poor review of your services?

Very weird business. Whatever they advertise on the website as being able to provide will not be…read moreconfirmed by the receptionist. It's seems the receptionist is out of touch with what the offices does or provides. Furthermore without even confirming if biomemtic treatment is available or not a "consultation" fee of $799 is asked upfront to book an appointment. This is without acknowledging whether I'm a candidate or not. Without knowing the full price of treatment. Without even confirming the service is available from the dentist. Odd business practices abd alarming upfront fees. No thanks.

UPDATED: The office reached out the same day and was able to explain and remedy my situation, so…read morewhile I am still overall sad about what got us here, I have to give a huge shout out to the practice lead and Dr. Katie To for correcting the experience and making it right. They do seem to stand by caring for their patients completely, and it seems like my experience was simply an anomaly. -------------------- I truly wanted to have a positive experience with this practice, but unfortunately, I've had several disappointing interactions that I feel are important to share--both as a fair warning to others and in hopes that the practice may be open to resolving the concerns. 1. Lack of transparency and follow-up on payment information -- I've requested copies of the payment forms I signed eight times (once in person, multiple times by email, phone, and voicemail). Despite this, I've still not received any documentation or clear communication around fees--for orthodontic and dental work. 2. Delayed and dismissive handling of records -- After my initial visit with Dr. To, I waited nearly two weeks for answers to my follow up questions, and then decided to request my dental records so I could transition to a new provider. When I followed up today, I was asked to "be patient and wait a few weeks." This felt dismissive, especially given I am in pain and actively seeking timely care. Given the premium pricing and the promise of a holistic, patient-centered approach, I expected a higher level of service, compassion, and professionalism. Instead, I left feeling disregarded, disappointed, and disheartened. If the practice is open to making this right, I would be willing to discuss further. In the meantime, I hope this helps others make informed decisions about their care.