I started my adult Invisalign journey this year in April. Was initially nervous since was on the…read morefence between braces or aligners. I had braces as a teenager and teeth has since shifted. Therefore, really just wanted the most affordable and fastest route. During consultation, I felt listened to and there was no judgment with my concerns. I was advised Invisalign would be recommended for my personal journey and I appreciated them explaining the differences to me. Unfortunately my insurance did not cover, but they had their own payment system so I could make monthly payments. I liked that there were options to make payments to accommodate to my needs. What sets them apart from other offices is how much attention to detail they are with making sure each client feels cared for. I received a note in the mail for starting my journey, and even for my birthday. Felt like they care about their patients versus just making money from us. They offer raffles and have many games to participate for a chance of winning cash or gift cards. Made the right choice coming here and will continue recommending this office to others.

Dr. G and the ladies of KCC are an awesome team. Two of my kiddos I brought to them and gave them…read morethat perfect smile. Thank you very much for all you do and to all who reads this, for your Orthodontic needs, this is the team you would want to give you that perfect smile most especially your kids. Kudos to the team.

Highly recommend! If I could give more than 5 stars, I absolutely would…read more I am beyond impressed with the environment the entire team has created. From the moment we walked in, everyone was friendly, welcoming, and genuinely happy. The office runs so efficiently, they clearly explained the treatment plan, and they were completely upfront about costs, which I really appreciated. They somehow made the experience fun--if that's even possible! And yes, they even have arcade games in the lobby, which my son loved. A special shoutout to Julie for being incredibly knowledgeable and taking the time to answer all of our questions, and to Kim, whose positive energy is absolutely contagious. Dr. Hanis was fantastic, and I truly couldn't be happier with our experience. My son will need braces in two phases, and I genuinely feel like we're in the very best hands. I highly recommend this office to anyone looking for an orthodontic team that truly cares about their patients!

Both my son Austin, and daughter Sidney, have been coming here and we couldn't be any happier with…read morethe outcome of their teeth. The staff is great and the facility is equally the same. For me, I get free coffee and get to play REAL video games while I wait. So certainly thumbs up for this business.

I love that it is very clean, I also love that they have rewards for each visit, and especially…read morelove staff!!They are super professional!

I have used Katy Orthodontics with both my daughters. The every one from the front office, the…read moreladies fitting the braces to Dr Duttia are fantastic. You can not help but love them all. Bring your children to Katy Orthodontist, and join the morning club for that discount. You will be happy you did.

The staff was kind, patient, and made my 7-year-old daughter feel comfortable throughout her visit.read more

Dr. Meza and his assistant Claudia are very professional, knowledgeable, and patient. the quality…read moreof care is outstanding and I recommend them highly. It's my second visit for a second crown done on the spot within 3 hours max. I drive in from South Texas to get the best quality dental care.

I absolutely hate going to the dentist, but it's a bit different here. I never have to wait long…read morefor my appointments; I'm seen quickly. I never have issues with my insurance company or the work done at this office. You'll be in good hands with the best dentists and hygienists--all highly experienced professionals--including Violeta (the assistant), Emmanuel, and Ivy (at the front desk). I am so grateful for the veneer work; my self-esteem was very low, and I used to be self-conscious about smiling. Now, I'm so thankful for my new smile. Thank you, Smile Avenue Family Dentistry (Katy office).

I cannot say enough good things about Smile Avenue. I have always had anxiety about going to the…read moredentist, and even more so after losing my husband five months ago. This was my first dental appointment since his passing and my first time going to the dentist alone. I was very emotional and nervous walking through the door. From the moment I walked in, Emmanuel at the front desk made me feel welcome and comfortable. The dental assistants, Kenia and Violeta, were incredibly kind, patient, and reassuring. Dr. Saood was compassionate, understanding, and took the time to make sure I felt at ease. When I became emotional and started to cry, everyone treated me with genuine kindness, grace, and care. I am self-pay, and I was pleasantly surprised by their affordable dental membership plan, which helps significantly with costs. I will be getting a dental implant to replace a broken tooth, two fillings, and teeth whitening, and I feel confident that I am in excellent hands. The office itself is beautiful and thoughtfully designed. They even offer a comfort menu with options like weighted blankets, noise-canceling headphones, neck pillows, and other amenities to help patients relax during treatment. Most importantly, I never felt pressured or upsold on services I didn't need, which has been my experience at some other dental offices. Instead, they focused on what was best for my dental health and made me feel respected, heard, and cared for. I highly recommend Smile Avenue to anyone, especially those who struggle with dental anxiety. They truly go above and beyond to make their patients feel comfortable and supported. Thank you, Emmanuel, Kenia, Violeta, and Dr. Saood, for making what could have been a very difficult first visit alone a positive and reassuring experience. I am truly grateful.

Staff is friendly Place is clean…read moreProfessional and thorough admins Results are fantastic Prices are not crazy and payment options are great. My son doesn't like the open concept but it works for ortho. I wouldn't like it for regular dentist visits.

Had the first visit, know why everyone I know had their kids there! Every one is professional and…read morekind. Focus on what the client needs not just a money making machine !

Dr. Medina is an amazing orthodontist that does a meticulous job of carefully accessing what needs…read moreto be done for the best results. My twins recently had their braces installed and everything went seamlessly. The doctor is kind, knowledgeable, and has a friendly manner that resonates well with kids. The front office is welcoming and the staff were all very pleasant!

Pros: The staff is always polite and professional. The office is very inviting. I also love that…read moreDr. Medina gives back to the community...she is very involved! Cons: Their office hours do not accommodate the working professional. Initially I was told that Dr. Medina had one late day a month. However this hasn't been extended to me. My daughter has to have her device tightened every 3-4 weeks, unfortunately I'm a teacher and I can NOT take off 1/2 a day every 3-4 weeks. Oh well, I have to come every 2-3 months...had I known this, I may have chosen a different orthodontist. Today Dr. Medina asked me if a family member could bring her to her appointments, unfortunately all of my family is out of state...then she said maybe you can get a neighbor to help you out. I thought it was nice of her to help me think of ways to get my daughter to her appointment.

When you are a younger looking adult, people tend to treat you like a kid and there is not the same…read morelevel of respect given to someone they perceive as a "real" adult. I am 20 years old and a paying customer. This is coming out of my own pocket, not my parents'. Despite that, I was spoken to in a condescending way and over explained something as simple as making a payment, which felt unnecessary and disrespectful. Regarding my aligners, I was unhappy with the initial results and paid an additional $310 to receive more sets. I was given seven aligners and told that was all my teeth needed to be straight. After completing the seventh set, one of my teeth still had a visible gap. I am now being asked to pay another $310, when this could have been avoided if the correct number of aligners had been provided from the beginning. Overall, the professionalism has been disappointing. Staff are warm and patient with children and older adults, yet blunt and dismissive toward me. It feels as though I am brushed aside rather than treated as a paying adult patient. On top of this, appointment wait times are excessive. It is common to wait 15 to 30 minutes past a scheduled appointment time, even when arriving on time. I'm also having to wait over 15 minutes just to make a simple payment of 10 dollars. this should've been something that took 5 minutes.

I don't usually leave comments or reviews, but I have had nothing and I have nothing but good…read morethings great things to say from the staff to the procedure. Everything has been great. I have recommended anyone interested in getting braces to come here as I have been here for about a year now and again I love it very pleased, as my teeth were very messed up and they are doing their best to bring them as close to perfect as possible. I appreciate all of the staff from top to bottom. Thank You

Very weird business. Whatever they advertise on the website as being able to provide will not be…read moreconfirmed by the receptionist. It's seems the receptionist is out of touch with what the offices does or provides. Furthermore without even confirming if biomemtic treatment is available or not a "consultation" fee of $799 is asked upfront to book an appointment. This is without acknowledging whether I'm a candidate or not. Without knowing the full price of treatment. Without even confirming the service is available from the dentist. Odd business practices abd alarming upfront fees. No thanks.

UPDATED: The office reached out the same day and was able to explain and remedy my situation, so…read morewhile I am still overall sad about what got us here, I have to give a huge shout out to the practice lead and Dr. Katie To for correcting the experience and making it right. They do seem to stand by caring for their patients completely, and it seems like my experience was simply an anomaly. -------------------- I truly wanted to have a positive experience with this practice, but unfortunately, I've had several disappointing interactions that I feel are important to share--both as a fair warning to others and in hopes that the practice may be open to resolving the concerns. 1. Lack of transparency and follow-up on payment information -- I've requested copies of the payment forms I signed eight times (once in person, multiple times by email, phone, and voicemail). Despite this, I've still not received any documentation or clear communication around fees--for orthodontic and dental work. 2. Delayed and dismissive handling of records -- After my initial visit with Dr. To, I waited nearly two weeks for answers to my follow up questions, and then decided to request my dental records so I could transition to a new provider. When I followed up today, I was asked to "be patient and wait a few weeks." This felt dismissive, especially given I am in pain and actively seeking timely care. Given the premium pricing and the promise of a holistic, patient-centered approach, I expected a higher level of service, compassion, and professionalism. Instead, I left feeling disregarded, disappointed, and disheartened. If the practice is open to making this right, I would be willing to discuss further. In the meantime, I hope this helps others make informed decisions about their care.