New Patient. 1,500 for the xray. 2d and tests, etc. too many tests I haven't started with the treatment yet almost maxed out.

Came to Highlands Dental because my previous dentist retired and the new dentist charged a ridiculous amount (33% higher than the previous dentist) for a crown. Highlands Dental charged a fair amount to have a crown put on a molar. The dentist explained what she was doing and why and did a wonderful job. They even gave me a kit to reglue the temporary crown in case it came off over the holidays. I highly recommend this dentist. read more

Told me $59 on phone for xrays and cleaning. Got there, i was told $160 at first then I minute later even more than that. Shady at the very least read more

Great people, nice office, very professional and thorough. Astrid was very helpful. Got in the same day for my emergency.

I had a filling done late last year and in January 2024 my tooth started bothering me, with awful pain every day. It is super electric and sensitive and I cannot chew/bite on it. I was told I probably need a root canal and need to see a endodontist. I got a 2nd opinion where they said the same, even though the tooth does not show cracks or issues after two sets of x-rays. I feel they messed up my tooth just to have me come in for this, as I never had an experience like this before. Seems in the US it's all about crowning your whole mouth, without trying to save your teeth, or whatever's left of it. I really don't know what to do, I can't afford this. Are there any honest, fair and reliable dentists out there anymore? I had a rood canal done in South Africa many years ago, it is still in great order, no issues. Way cheaper than here. read more

I am so impressed with this office. From the moment I walked in, I felt such a pleasant and professional atmosphere. Everyone I came in contact with was friendly and helpful. Each member of the team (receptionist, tech, hygienist, dentist as well as the office manager) explained things as my appointment moved along. Special thanks to Jamal, Mayani, Thao (best hygienist EVER), and Dr. Bridget. They kept me involved, informed. Each member of the team showed care and compassion. They all worked well as a team, which was efficient. I will definitely recommend this office to my colleagues. I was so impressed from the moment I walked in. Well worth checking this office out. Thanks so much. My apologies if i spelled anyone's name wrong. read more

This one is the fuck off worst dentist. They do veneer so very careless, my sister veneer came off after an hour. And then i call back to complain they said they not responsibily for that. No warranty at all. Bullshit this clinic. read more

Had appointment for 1:15 pm on Monday July 1 2019. After 4 plus hours later and over $500. 00 charges to fix 1 tooth, I was extremely disappointed in this dentist office. Tried to push a dental plan called Wellfit, and also the hygienist scaring me into the deep cleaning service. This is just like my dogs Vet trying to push their overly priced plan for my dogs wellness. The female dentist that attended to me was "robotic, cold, uncaring, unfeeling, and JUST AN ICE QUEEN. Kept me waiting in that room for 4 hours while she attended other patients. At least I had a tv to watch. Some work was done on my tooth, and it was finally finished, but crap! This was my first visit and will be my last. Going back to my "old school" gentlemanly dentist I've had for years. He has manners and is sensitive to any needs that you may have. No more Robot dentist for me. read more

Sam was very attentive and thorough! Made cleaning painless. The entire staff was pleasant. I love this location soo much better than the Katy mills one. read more

With an appointment, the standard wait time is 1 to 2 hours, this is if you're lucky enough to not get cancelled by the computer. The excuse they use most of the time is that the someone had to have cancelled because it shows in the computer. I asked who did? Because if it was me I wouldn't be here with my son missing work and school right? They have no answer. The confirmation card, email, etc.. is basically useless. This happened twice already and that's why I'm making this review. I paid in full for my son's orthodontic work so I have no choice but to finish the sessions. DO NOT GO HERE. Find another dentist! read more

Worst service EVER! GO SOMEWHERE ELSE! Arrived at my appointment 35 minutes early. Staff waited a full 30 minutes before they told me I should have a chaperone present. All emails and written documentation stated that I needed a designated driver. This directive was followed. My driver dropped me off and had to go to a business meeting. We coordinated to have my driver available to pick me up in 1 hour. FIVE minutes before my appointment time, I'm informed that I won't be seen without a chaperone present. I am 47 years old and have had this procedure multiple times. I called someone to drive over to sit with me but by the time they arrived, they refused to see me. They even LIED and said they were present during a phone conversation that supposedly took place informing me of the chaperone requirement. No such phone call occurred. All communication was conducted via email and voicemail. Instructions stated only a designated driver was required. I complied with this....meaning I had no way to leave until my driver returned. When I expressed my displeasure with the way I was treated, they called the police. With nothing to hide and no prior issues, I happily explained the issues leading to the conflict. Police saw no reason to escalate due to the obvious exaggeration of the receptionist. Bottom line, the staff REFUSED to acknowledge their ownership in this communication breakdown. When the staff was asked why they would treat a patient like this, they replied, "she is NOT our patient." Wow, just wow. read more

they will bill you extra after verifying with insurance. total scam to fund their hobbies.

I would highly recommend Dr. Santibanez (previously Dr. Yen) for dental care. She has great bed-side manner, and I always feel cared for when I'm speaking with her. She's also very knowledgeable, honest, and open about her services. She won't recommend a treatment for you if she doesn't think it's in your best interest. I also appreciate how she presents me various options (with detailed information about each option), and she lets me make my own decision. I don't feel pressured by her in any way. I experienced pain in my jaw recently (where it continually popped), and after her examination, she accurately diagnosed that I had been grinding my teeth due to stress. She gave me a useful cost-benefit analysis of a soft mouthguard vs. hard mouthguard vs. buying one from Walgreens vs. buying a specially-made mouthguard made from an impression. At my request, she immediately made a special hard mouthguard for me and had it shipped to my house within a week. Since then, I haven't had any muscle pain in my jaw. Dr. Santibanez is professional, smart, and caring. I would highly recommend that you come see her. read more

So I went in for the adjustment and I am very happy to report that Dr. Yen is truly as good as what other reviewers say she is. Dr. Yen did the adjustment all by herself, and I felt much better immediately. I had a feast right after she was finished with my tooth! :-D So she read my first review, apologized gracefully, and completely turned my experience around. I must admit I had my doubts with their Cerec-Blue crown. (I mean... single visit but please come back for an adjustment because you can't feel your jaw the first time around?) But watching Dr. Yen skilfully adjusted my crown to perfection without so much asking on how my bites feel, as if my jaw was still numb, I now believe that my experience is just a one time issue, and can easily be prevented in the future. So thank you Dr Yen, for everything. the crown feels great, your skill is awesome, and I am your loyal patient now. read more

I felt like I was buying a used car. High pressure sales, deep cleaning pushed over and over and when I refused they wanted me to sign some made up waiver. If that wasn't bad enough they lied. I called ahead to inquire the price for a general cleaning, I was told 75$ and when I got there the price was 120$ for non members so they tried to push some $100 bogus member fee to get the quoted price. I left after wasting an hour of my life. Shame on you, your giving dentists a bad name. read more

I picked this dentist based on yelp reviews so I figured it was my turn to share what has been a positive dental experience. I had researched numerous dentists in the area and was wary since my previous dental experience was AWFUL. I finally settled on Highland Dental Group and I am glad I did. 2 years and 4 visits later I am still happy. Office staff is always super friendly. Never have to wait long, most visits resolved in less an hour, wait time included. They are quick, efficient, and beyond friendly. I never feel like they are trying to get me to buy services I don't need, which many people I know complain about when going to the dentist. I have even referred friends to this place. I am so glad I found this place. Top notch dentist. read more

I was not very happy with this place and definitely will never go back. They were not very pleasant and seemed as though they were just making fun of patients. I went in for an appointment and they wanted to add additional services, when I told them I was not going have them done they rushed me out to the front and checked me out so I did not even get my service done. I went to get a second opinion and was told I did not need any of the services that Highlands told me I needed. read more

I just left my first appointment and this is the most painless experience I've ever had at a dentist office. The staff is all so friendly and I would definitely recommend this office to my friends and family. Alondra, the young lady that took my X-Rays is literally the sweetest person ever and the Doctor that helped me, Dr. Lindsay, is very social, friendly, and down to earth. Great experience! read more

Highlands Dental Group and Orthodontics - Front entry - General Dentistry Near Me - Katy, Texas

This very misleading reviews led me to make an appointment for cleaning for my whole family. Only to be terribly disappointed. First by the all different types of X-rays they had to take. The X-rays took longer than the cleaning. But before they cleaned they advised me that if I wanted a deep cleaning I had to pay extra. I said no thank you to all the other services they pitched while I was in the chair all set up to get my teeth cleaned. So they left and 10 minutes later somebody showed up and in less than 10 minutes they were done. All I think was THIS WAS BAD For years I had been going to Dr Welch, so I know what good basic cleaning is, without a sales pitch. Unfortunately they don't take my insurance anymore. It's very unfortunate when the expectations are so low for something so basic. read more

Great office, friendly staff, and excellent service! We use them for our regular cleanings and for orthodontia / braces.

Great customer service! Dr. Davis and her staff made sure they effectively communicated my dental health with their updated technology. Will be coming back! read more

Omg the customer service ! Mr.John who says he's the owner . I scheduled an appointment, I let John know that I didn't know where they were located but informed me that I would not only receive a follow up text but email as well. Did not receive either . Called 2 hours before my appointment no answer . I get a call back 30 min before my scheduled stating they had a missed call , how unprofessional ! I explain to her and she puts John on the phone super rude and when I told him that I didn't receive text or email he said I probably gave the wrong email ,,.. and wrong number ? He also stated sometimes the system just doesn't work ... I'm like what , I called back to speak to a manager and he said he was over everything and hung up in my face . I would not want people this rude in my mouth ! read more

Extremly kind and courteous staff. I love how the Dentist dedicates some 1-on-1 time with you prior to your appointment to discuss any questions and concerns. I had limited time due to a business meeting and the staff was did an excellent job executing my x-rays, cleaning and dental work in a timely manner without sacrificing quality. My favorite part is that they print out a detailed invoice PRIOR to doing any dental work, listing your out of pocket. Very clear visibility on your expenses, so there are NO surprises on your way out. I definitely recommend this place to anyone. They've definitely earned a repeat customer here! read more

As far as customer service they are good. However, I have never had fillings come off 3 consecutive times until I had it filled here. I would go back since they cover their dental work but enough is enough. I have chosen to go get my work done with another dental office that is able to keep fillings in more permanently. I would advise to go somewhere where they have more experience and get a quality job once then to this dentist office and have to come back over and over again. read more

I love coming here, it's like visiting family! Alondra, Veronica and Dr. Scott always take amazing care of me. I've been coming here for 4 years, I even moved to Pearland and still make the hour drive! I highly recommend this amazing practice! I've referred family and friends and they are just as impressed! read more

I was in the office in person, because I was a new patient decided to leave my insurance information beforehand and I made an appointment at the same time. When I came for my appointment they announced they couldn't confirm my insurance, I gave them all my insurance information again, they said they will call back to the insurance company to confirm, then they will call me back to make another appointment. I waited a week and called back. First I had to listen to the annoying recording for a while, then a man picked up. I explained the situation, he said he will connect me with Veronica the benefit coordinator, after waiting for a while Veronica picked up, and she decided to transfer me to the front desk. After waiting for 15 min on the line, I had to hang up. The service absolutely sucks! read more

My child had some brackets come loose and the first available time for the repair was 10 days later. I felt this was a little long to wait. Update: Dentist and Orthodontist met with me and explained the situation. I am ok. read more

I'll NEVER go anywhere else. They all care, which speaks volumes to me. Especially because I always have to bring my kids because I never have anyone to watch them. They watched my 3 year old for me while I was in the chair getting my work done. They played with her and even give her little items from their "treasure chest". They are always polite, never any attitude. Dr Scott and Dr Hunter tell you everything up front. Just all around the best dental office. You'll won't be disappointed. Promise! read more

Great place. The ladies in there were amazing. Even though going to the dentist is never a great time (people going in your mouth cant be fun in any capacity) but here, the entire staff was fun, energetic, open, and seemed to care about their job. Alondra was all smiles. Go see the ladies there read more

My kids and I really love Dr. Ashley Scott. She's young enough for be very relatable to my kids but also to myself. She has an upbeat and sweet personality. She is very caring and always makes sure she explains procedures thoroughly. read more

I had a terrible experience with my previous dentist so I did a lot of research and read reviews before finally deciding to go to Highlands Dental Group in Katy. I am SO happy with my decision! Dr. Santibanez is amazing and really cares about every patient she sees. She really makes you feel like you are important and listens to what you say. The whole office staff is super friendly and they make you feel important as well. Dr. Santibanez was able to correct what my last dentist messed up. I was really upset before coming to Highland Dental and I can say that I am extremely happy with the outcome. read more

While the staff was friendly, work efficiency isn't very high. Regular cleaning session takes 1.5 hour to complete when only one plaque was found on my teeth. When the insurance company sent the claim statement, I dropped my jaw. It costs 768 for the xray and regular cleaning..thank god i didnt have to pay. I compare the claim form from previous year at another dentist's location, the charge was only 124. If I were to have any work done, I wouldn't come here, who knows what they will charge me out of pocket. read more

I had an amazing first visit to Highland Dental! The staff were incredibly sweet and very informative about what they were doing putting this nervous dentist visitor at ease! read more

I did want to say that this dental office was amazing from the initial phone call. The front office worker , Jennifer, was really nice and helpful on the phone. She was able to get me in the same day I called. I saw Dr. Santibanez and Veronica was really nice! She made me feel comfortable which was something I never felt at a dental office! I think I found my new dentist!! read more

Love them! Dr. (San-ta-ban-yo) is heavenly! She made what is usually a frightening trip to the dentist one that was pleasant! Thanks for your help Doc! Everyone there has a smiling face. Love them all. They also seen to work as a team which is wonderful! The moral sends positive vibes throughout the place. read more

Best experience I ever had in a dental office! The staff is friendly and always had a smile on their faces. Dr. Vera is caring and knowledgeable. The office is beautiful, clean, and has all the latest technology. Could not have asked for a better experience! I would recommend it to everyone! read more

I can't tell you in words how awesome my experience was at Highland Dental... this place far exceeded my expectations!!! Extremely clean, state of the art equipment, an awesome informative staff, and Dr Vera is the Best. And did I mention you have your own personal cable tv to watch while you wait in your chair!! I went in for chipped filling and cleaning and needed more work. They were able to provide me with no interest payment options which allowed me to get everything done in one visit. Dr.Vera and her staff are awesome!!! Trust me you will not be disappointed. One stop dental service at this location... next up wisdom teeth removal. I must say my entire family has a new dentist at Highland Dental Group. read more

Highland Dental is awesome. I made an appointment because I chipped off an old filling and needed my tooth looked at. I walked in and was greeted with warm smiles from behind the desk. I checked in and filled out my medical information on an iPad which went very quickly. I sat in the waiting area for a few minutes before Dr. Vera led me back and asked me some additional information. After a quick consult, they immediately got to work on the issues at hand...I needed a lot more work than just the chipped filling. It all happened so fast. The staff was great and very friendly. I'm always hesitant to go to the dentist because it gets to be quite expensive, even with insurance. Needless to say, they were more than willing to work out payment arrangements. I still have a little more work to be done but I'll say that I'll get it all done at Highland Dental. Dr. Vera and staff are wonderful and I couldn't have asked for a better visit. I would highly recommend this place to anyone needing a dentist...Highland Dental is AWESOME!! read more

Jennifer was really awesome while scheduling the appointment on the phone, very easy and straightforward. I will update this based on what happens after the appointment. read more

Words can't express the professionalism and care that you receive from Dr. Vera, Jennifer, and the staff at this dental office. I've had a huge phobia of going to the dentist all of my life and they surely over came that issue quickly. read more