Went in at around 8:30am on a weekday. Guy was very friendly & walked out to my car. Went inside to…read morefill out paperwork, sat down for maybe 15 minutes... ALL DONE! Super fast & friendly service. Would definitely go again.

Very fast, great value, & friendly Smog Check service! Sent…read morea message through Yelp & the owner replied promptly. Definitely will return! Accepts cash & credit cards. Next time I'll bring Cash for the discount. :)

So friendly, efficient, all the good things! thanks so much,…read moregreat people! So friendly, efficient, all the good things! thanks so much, great people!

Beware! Brought truck in for smog and although it passed emissions they failed it because they said…read moreit didn't pass the visual inspection because they couldn't read the numbers on the catalytic converter. Rudely said, "You gotta go to the referee". At home we crawled underneath the truck and simply wiped away the road grime to EASILY see the numbers. Then we had to go through the time and expense of the state referee AND another smog at another shop which we passed with flying colors. I called the shop to ask if the owner was available and Steve immediately hung up on me before I even said why I was calling. It's a shame because the old owners were great and ran a wonderful business. Update- thank you for reaching out and for the refund. We appreciate that you took the time to rectify the situation.

Dan has always treated me fair. He is knowledgeable, very experienced, and often talks me out of…read moredoing what I requested, because he knows it would be a waste of money. He can diagnose the problem and give me all the options. This may sound strange, but I actually enjoy paying him. And I'm a tight wad! It will be a sad day when he fully retires.

I went in for my regularly scheduled oil change. I was not having any issues with my vehicle prior…read moreto leaving it here with Dan. After I picked my car up, I drove for 32 miles before I went over the hill to Santa Cruz. Once I was over the hill, my check engine light came on as well as my oil light. My oil indicator light has never come on since I bought this car new in 2016. There was not a drop of oil in my engine. I had to add almost 4 quarts to fill it up. Needless to say when I went in for an oil change, they forgot to put the oil back in. I called in immediately from Santa Cruz to let him know that my light came on and he automatically suggested that maybe I had a leak somewhere. I double triple checked everywhere under my car and there were no leaks not a single drop of oil leaking from my engine... when I got back into town, I immediately took my car back down to Payless to talk to Dan, and he still denied any wrongdoing insisting that I have an oil leak and that is where all the oil went had to keep an eye on it. Since then I have drove over 1500 miles and still not single drop of oil from my engine. I have offered him multiple opportunities to make this right by doing another oil change and a compression check on my engine to make sure that there was no damage done. I have received no response from him in any effort to make this right. I hate to leave a negative review because I actually really like Dan, but as a business owner myself, you have to be accountable for your mistakes. Had he just admitted that somehow it was overlooked and apologized, I would've gladly accepted and moved on. Unfortunately, now I need to worry about any damage that was done to my engine while it had no oil in it.

If I could give these unsung heroes a 10 star rating, I would. They have worked on my cars for the…read morelast 5+ years and the work performed has always been done right the first time, with no come backs. Whether you need a simple oil and filter change, an alignment, shocks and struts, a 60K maintenance, something tougher like an electrical issue, or anything else, they can handle it. If the work on your vehicle involves something complicated, they will keep you informed along the way with no surprises. Their prices are more than competitive and for the service received, this place is not only a gem but a true value. All work comes with a 24 month/ 24,000 mile warranty.

Have been going to preferred for several years. This may be my first post. I believe Dave and…read moreAndrew are honest to a fault. We have always gotten great service and advice from them. I had used a few other service providers prior but will never go to the old ones again.

Smooth, quick and efficient. A little hard to find you need Tod five around the lot, be in look out…read morefor the smog banner for the initial turn

Amazing service. Efficient. Kind person! So convenient near DMV. It was super easy in and out…read moreservice. What a great place!!! And fair average price at $70!

These guys are great!!! I purchased a used vehicle and extended warranty, I immediately started…read morehaving problems with the vehicle and couldn't find anyone that wanted to deal with the warranty...I called around, and Bruce's Tire did deal with them! Although the warranty company refused payment on both issues(electrical), the staff was an immense help, and the work was affordable. They're very professional, friendly and kind!!! Thank you guys for everything, I just picked up my car and I'm back on the road. I highly recommend them for all of your vehicles needs.

Damage to vehicle's when replacing Tires on RV…read more Over pricing on job and materials Damage to Stud on truck covered up found by another shop. My cost $375.00

Was driving from the Valley to Monterey and my low tire pressure monitor lit up. Pulled over and…read morediscovered a slow leak in the front passenger tire using my portable compressor and pressure gauge. Bought my tires at Costco but they could not squeeze me in for a quick fix and I was in a rush. I asked the receptionist to recommended a local mechanic and she pointed me to Lighting Auto Repair. Paul and Miguel were super friendly on the phone, got me in right away, enlisted the adjacent tire shop to locate a tiny hole in the tread, fixed me up, and charged only $39 after spending almost an hour figuring it out. For all this, I give them an A+ rating for excellence, friendliness, and customer service!

Always a great experience here. Paul, Miguel and Chris are top notch guys and they're very honest…read moreand professional. Hard to find a quality shop that you can trust. Would recommend this business to anyone.

Had some engine problems, got it diagnosed for free. Friendly, fast & efficient. Thank you!read more

The BEST!! I have trusted Prinze with my cars for at least 12 years...I trust him EXPLICITLY!!!…read moreAlways honest and professional!

We've used Redmond's Automotive in Gilroy numerous times. Always prompt, reasonable and customer…read moreoriented. Highly recommend.

Pricing for vehicle safety inspection is opportunistic since they are the only ones that offer this…read moreservice in Gilroy. If you have time and need to save money as we all do during these times go to san jose they start at $225 minimum as opposed to $400+

The guy is rude and very cocky instead of being friendly he gets mad just because he needs to be…read morecorrect on the side of the pump he is looking at like what is his problem relax and be nice for once it's not hard!!

I went there today and traded in a $25 lottery ticket for gas to a heavy set Hispanic woman working…read morethere and got a gas credit since she said she didn't have enough money to pay the ticket. I went back to the pump and noticed the pump was in prepay mode at the credit price which was higher than the cash price. I went back inside and told the woman to reset the pump to the cash price. She told me that was the last customer 's price and not mine. I told her that is wrong because how could that be true if the pump is in prepay and shows the price. I ended up not pumping any gas. She kept kept arguing with me and finally gave me my money back. This woman is a thief and probably skimming money while screwing other customers. Stay away from this gas station.