I'm honestly so grateful we found this clinic. I truly feel like they have saved my dog twice, and…read morewhat stands out most is not only the quality of the medical care, but how genuinely loved and safe my dog feels here.
Patrick had been an exceptionally healthy dog for almost seven years, so until this summer we barely needed veterinary care. Then, within one summer, we suddenly had to deal with several serious medical issues, and finding a clinic we could truly trust became incredibly important.
The first serious emergency began when Patrick suddenly had blood in his stool. We had already been to another clinic, where we received a confusing diagnosis, were told about stones, given an extremely high estimate, and then ultimately they would not even perform the surgery. That stressful experience is how we found this clinic in Sherman Oaks.
They saw Patrick right away, explained everything clearly and calmly, and performed the surgery that same day. By that evening, he was already doing remarkably well.
Later that same summer, we had to return for a completely separate medical problem. Patrick developed a serious GI issue, possibly from something he ate or picked up outside, and this time he needed to stay in the hospital for three days.
I am an extremely anxious dog owner, so leaving him anywhere is very difficult for me. I visited every day, and what I saw made me feel completely safe leaving him there. As soon as Patrick was feeling better, he wasn't simply sitting alone in a cage. He was around the staff, being watched, talked to, petted, loved, and even sleeping near them. Everyone knew him and clearly adored him.
That attitude is visible everywhere in the clinic. Some of the staff even bring their own dogs to work. You see animals right there with the people, relaxed and included in everyday life. To me, that says a lot. These are people who genuinely love animals, not just people who work around them.
The doctor clearly loves his work and cares deeply about the animals he treats. He is knowledgeable, kind, approachable, and always willing to explain things. There is none of that feeling that the doctor is some unreachable person whose time you are afraid to take up.
The clinic is also very easy to reach during business hours. You can call, send photos, ask questions, and actually get an answer. Their manager, Alyona, is wonderful, and so are all the women at the front desk. Everyone is friendly, patient, open, and genuinely helpful.
One thing I especially appreciate is how seriously they take recovery after procedures. After anesthesia, surgery, dental work, or another significant procedure, they actually want to keep Patrick for several hours so they can monitor him properly while he recovers.
That is very different from a previous experience I had at another clinic, where after a dental cleaning I was called almost immediately to pick him up while he was still extremely disoriented from anesthesia and barely able to walk. I took him home in that condition and spent the entire day worrying because I had received very little explanation about what was normal and what wasn't.
Here, I have always picked Patrick up alert, stable, comfortable, and with clear instructions about what happened and what to expect afterward. They do not treat recovery as something that ends the moment the procedure is finished.
We also had Patrick's dental cleaning done here. One tooth looked like it might need to be removed, and I was fully prepared for that because another clinic had extracted a tooth the year before. This time, the doctor was able to clean and save it. No unnecessary extraction, no antibiotics afterward, and Patrick's teeth looked wonderful.
We later tried their grooming service too, and it was honestly the best grooming Patrick has ever had. Our neighbors noticed immediately, including a neighbor with the same breed who asked where we had taken him because he looked so good.
After having an almost completely healthy dog for seven years, suddenly dealing with several medical problems in one summer was overwhelming. Finding a clinic where I trust both the medical care and the way my dog is treated emotionally has been an enormous relief.
Thank you so much to the doctor Igor, Alyona, the front desk team, and everyone else who has taken care of Patrick. The level of care, communication, patience, and genuine love for animals here is very rare.