Called the store to ask a question about a recent purchase. A guy put me on hold....for 35…read moremin...until they were closed. No one ever came back on the line to at least tell me as much. I looked up the hours while I was on hold and realized they were just leaving me on hold until they didn't have to answer anymore. Ridiculous.

Staff is always friendly and helpful. Nice to have a hardware store that is within walking distance…read morein the neighborhood

I just finished a 4 month remodel of two bathrooms. Home Depot service used to be great, special…read moreeven. Now it's awful. Many staff aren't informed about their job. They can't help you. A man in the paint department said he's not good at color. I asked if there was blue tint in the sample he was making and he said he didn't know and he didn't how to look it up. He said the color was pink and asked why I thought it had blue. I told him it looks purple. Nothing like the pink I asked him to make. Today I waited nearly 15 minutes in the paint department for someone to arrive. 10 of those minutes the phone was ringing non-stop across the way in customer service. I was calling to see if I could get help. I watched customer service standing around talking to one another, not answering the phone. So, I walked over and asked if there was someone who could help in the paint dept. They said someone would eventually come. I asked if he heard the phone ringing, He told me they don't even hear it anymore. I pointed at my phone and said the timer shows I've been calling for over 10 minutes trying to get help and there are 4 of you chatting here. I left it ringing a few more minutes until someone helped me in paint. I was calm and polite and so disappointed by what Home Depot is these days. I don't mind waiting, as needed, but no one is helpful. No one seems to care. I bought tile, flooring, paint, and so forth. I started driving to Lowes in Albany so I could get better help. I don't want to commute for this. My next project is a deck. I won't be working with Home Depot.

An employee was called to assist with cutting 3 simple 1x1.5in boards and was very snarky about it…read morefrom the beginning as if I had caused such an interruption in her day. She kept repeating that she could only cut feet off, which I repeatedly told her that I understood, and after unreasonable attitude from this employee, I asked where the handsaws would be in the store to purchase. Before informing, she repeated that she thought that hand sawing my rather thin boards was a BAD idea and would take a very long time--to which I replied that I had time. She kept repeating her opinion again and again before leading to an in-store handsaw station and recommending that I actually just buy completely different boards so that they didn't need to be cut. I told her that I already had the boards in hand which I DID WANT and she told me again that she could only cut off feet. I was tired of this interaction and just had her cut off a 1-foot section from two boards, and 2 feet from another. Only one of the 1-footers was actually 12 inches, the other was 30cm. I ended up purchasing my own hand saw for remaining cuts. My visit was otherwise fine, but I see no reason for this employee to give such attitude and snark to customer simply asking for boards to be cut--a service which Home Depot is supposed to provide with ease. The employee was a dark-haired woman with a ponytail... slightly older. The handsaw I purchase works great! A fantastic item to own so that I don't disrupt any more Home Depot employees by asking them to cut wood.

Disgusted that the manager would shack up with her employees (Jon) and let them live at her home in…read moreSweethome. And supposedly she is married... She gets way to close to certain employees and breaks up their relationships. Offers things for a "job well done". Fires others after working them until she chooses, knowing she is firing them. Uses people to her liking. Tells things to her "favorite" (Jon) employees about other employees and the Spath family. Not good business practices at all.

Inspect their lumber - always. If you are having a delivery (80$ extra, I believe), inspect it…read moreagain. Twice I had to have them come back for providing twisted, cuffed, and warped materials. Not great when you are investing $1,000 in a raised garden bed. Their selection in store is lacking (couldn't find a common style caulk) and relatively expensive. That said, my three stars goes to the easy-going employees and the unique selection of trim you won't find at big box stores. You can also special order materials and they are great to work with. For these three reasons, I have tried to support this business over the years. Just make sure you triple check the materials. Other than that, centrally located and easy.

Normally I would give Philomath OR True Value a 5 star rating. But since I've been waiting on a…read moreRefund of $998.00 for, let's see December 19 will be 1 YEAR! I am so deeply Disappointed in the performance of their office staff for taking so long and not being available to answer my call. I have been a loyal customer foe 20+ years at this location. True Value as a whole I would definitely give a rating but NOT PHILOMATH OR. Not the way they have handled this situation, very poorly.

DO NOT let your packages get brought here. I've had to come multiple times to get a package after…read morework (with a ups note on my door) just to be told they haven't received it yet and to come the next day. And today they told me that my mom has to come drive 3 hours to pick up my package for me because it's under her name, with no other options for me other than sending it back. Call ups and have them avoid bringing packages to this location, it's always a major inconvenience I've never had a seemless package pickup.

The dog groomers are amazing. They are loving, patient, and knowledgeable on managing my nervous…read moreold lady. They all have been wonderful. If you are one who groomed Ladybug, Thank you. You are appreciated!

Wilco has extremely reasonable pricing for dog grooming. They have always done an excellent job…read morewith my pups both in Salem and in Corvallis. It took two girls to get my big dogs nails trimmed (he hates this process) but they get it done and done well. I love the way he smells when he comes home and he stays soft for days! The undercoat treatment was amazing on my son in law's Shepherd. It helped reduce hair so so much! Highly recommended!

Disappointing. Went today to buy a few tools including a "skill saw", hammer tacker and misc…read more stuff for a project this weekend. The store was empty and I was immediately greeted by a younger kid that seemed friendly enough. I asked about skill saws and he showed me, "the cheapest they had" and indicated he had other models in the back. When I asked about those models he told me they were more and had things like a laser on them. When I asked about a hammer tacker and tried to explain what I meant by that, what I was looking to use it for etc. I was left thinking he had no idea what I was looking for. I thanked him and walked out to spend nearly $600 at Home Depot. I would have preferred to buy some Craftsman tools and support the local franchise, but since this isn't the first time there that I have left disheartened, I doubt I will be back.

We have bought appliances and out door equipment at the Corvallis Hometown Sears trying to shop…read morelocal and support local. However, made a return yesterday and was meat with the rudest clerk ever. We will never set foot in Corvallis Hometown Sears again - so much for trying to support local, their customer disservice has got us looking for a new store. Too bad, Sears has nice products. Steve

Great local resource, affordable, and helpful staff. Needed help with chain, cables and…read morederailleurs, it's DIY, repair stations with helpful guidance from the staff.

Back in the day they didn't check donated bike serials against the joint state systems for stolen…read morebikes and parted out my 1972 Raleigh Super Course before selling it to another student. The parts alone are now worth double the frame but unfortunately I only have random period appropriate hardware cobbled together from used hardware places in Portland. So if they now check serials for stolen bikes per state law, good on them. I'll be back when I get those vintage 1970's parts returned.