My stove went out after hours. Keith returned my call quickly and was here in Corvallis the next…read moreday at the time that he scheduled. He texted me to let me know that he was on his way. When he got to my home he quickly diagnosed the problem with my stove and fixed it. Keith was very professional. His prices are very fair. He is punctual, and keeps you notified when he will be coming to you. I highly recommend Keith for all your appliance needs.

Keith has been repairing my aging appliances and recently, he was able to help me troubleshoot…read moreusing a video I took of the inside of me freezer to capture my ice maker going out. He not only identified it quickly and got back to me, but he also gave me the part number and a link to order it, which I did. He's awesome! He also does great work in-person when not a repair he can "phone in"!! I trust him and recommend to my friends when they need an appliance repaired.

I recently purchased several Bosch appliances from Kelly's Appliance Center in Salem, including a…read morerefrigerator, dishwasher, stove, and microwave. After receiving a call that all of my appliances were ready for pickup at their warehouse, my husband went to collect them--only to find that the stove I had purchased had been sold to someone else by one of Kelly's sales associates. We were told we would have to wait for a replacement stove to be delivered. As a cottage baker, a reliable stove is essential to my business. Unfortunately, the replacement stove did not cook my products correctly. When I contacted Kelly's to report the issue, they were dismissive of my concern and I was told that their return policy only covers a five-day window--essentially leaving me with no recourse. Three weeks later, a new control panel was installed on the stove, but there's no guarantee this will resolve the issue. I can't shake the suspicion that I was given a returned or defective unit from the beginning. Sadly, this experience has completely eroded my trust in Kelly's Appliance Center. As well as the quality and reliability of Bosch stoves. I chose Kelly's because I believed they would offer superior service and support, but unfortunately, my experience has proven otherwise. I would not choose to do business with them again.

Visited Corvallis location in August 2024. Super helpful with ordering and installing washer and…read moredryer with stands. Staff was knowledgeable on appliances available and very friendly.

Great communication, punctual, and knowledgeable. He was more patient with my poorly behaved dogs…read morethan most would've been! Will use him again when needed.

I highly recommend Valley Service & Repair! Joe is efficient, professional, and always answers my…read morequestions honestly. He calls ahead of time. To give me a heads-up of when he was on his way. He has worked on my guy Dan's, and my washer and dryer many times. Just recently he worked on our refrigerator/freezer. When the fan motor in the freezer went out. I would trust Valley Appliance for my appliance repair needs.

I just finished a 4 month remodel of two bathrooms. Home Depot service used to be great, special…read moreeven. Now it's awful. Many staff aren't informed about their job. They can't help you. A man in the paint department said he's not good at color. I asked if there was blue tint in the sample he was making and he said he didn't know and he didn't how to look it up. He said the color was pink and asked why I thought it had blue. I told him it looks purple. Nothing like the pink I asked him to make. Today I waited nearly 15 minutes in the paint department for someone to arrive. 10 of those minutes the phone was ringing non-stop across the way in customer service. I was calling to see if I could get help. I watched customer service standing around talking to one another, not answering the phone. So, I walked over and asked if there was someone who could help in the paint dept. They said someone would eventually come. I asked if he heard the phone ringing, He told me they don't even hear it anymore. I pointed at my phone and said the timer shows I've been calling for over 10 minutes trying to get help and there are 4 of you chatting here. I left it ringing a few more minutes until someone helped me in paint. I was calm and polite and so disappointed by what Home Depot is these days. I don't mind waiting, as needed, but no one is helpful. No one seems to care. I bought tile, flooring, paint, and so forth. I started driving to Lowes in Albany so I could get better help. I don't want to commute for this. My next project is a deck. I won't be working with Home Depot.

An employee was called to assist with cutting 3 simple 1x1.5in boards and was very snarky about it…read morefrom the beginning as if I had caused such an interruption in her day. She kept repeating that she could only cut feet off, which I repeatedly told her that I understood, and after unreasonable attitude from this employee, I asked where the handsaws would be in the store to purchase. Before informing, she repeated that she thought that hand sawing my rather thin boards was a BAD idea and would take a very long time--to which I replied that I had time. She kept repeating her opinion again and again before leading to an in-store handsaw station and recommending that I actually just buy completely different boards so that they didn't need to be cut. I told her that I already had the boards in hand which I DID WANT and she told me again that she could only cut off feet. I was tired of this interaction and just had her cut off a 1-foot section from two boards, and 2 feet from another. Only one of the 1-footers was actually 12 inches, the other was 30cm. I ended up purchasing my own hand saw for remaining cuts. My visit was otherwise fine, but I see no reason for this employee to give such attitude and snark to customer simply asking for boards to be cut--a service which Home Depot is supposed to provide with ease. The employee was a dark-haired woman with a ponytail... slightly older. The handsaw I purchase works great! A fantastic item to own so that I don't disrupt any more Home Depot employees by asking them to cut wood.

Bought a miele upright vacuum from here 10+ years ago and still love it. I have had it serviced…read morethrough over the years them and they don't even charge the full service amount. Great folks to work with.

I'm all for supporting local small businesses, when Rich's went out of business, I wanted to give…read morethis shop my business. I have three sewing machines, one under warranty and other two I usually just pay for service. I have a Babylocks sewing with love of sewing contract, it is good until 2028. I bought my machine in California, 2024 when I was moving, I called and babylocks assured me I can use warranty to get machine serviced once year with warranty. I used it 2024 with Rich's, I brought the machine to Corvallis, asked them to call babylocks. They couldn't figure it out, they didn't know how to work with warranty, they didn't understand love of sewing contract, it was hopelessly, old fashioned shop, I couldn't work with them, picked up my machine after three days of frustration on the phone, took it to paramount in Salem. They recognized extended warranty with love of sewing, no problem. I would not take babylocks to them.

We purchased a washer and dryer from Kelly's several years ago and were pleased with the…read moreprofessionalism and knowledge of the sales team. A few years later, we converted a laundry room into a bathroom so returned to Kelly's to shop for a stackable washer and dryer. The salesman asked about the brand of our washer and dryer, and sold us the very inexpensive part needed to stack the appliances we had at home. Money saved! Recently, in search of double wall ovens, we yet again returned to Kelly's. This time we met Todd Edgar. We had done a *lot* of research and were pretty sure of what we wanted. Todd really knows his stuff! He answered our questions, provided knowledgeable insight, and researched our concerns. I especially appreciated his ability to communicate information clearly. And his patience is quite commendable. If you're looking for an appliance, go see Todd!

Bought appliances from them and the dishwasher was installed while missing a leveling bolt. After…read moreseveral months the sprayer blade melted and broke, which we replaced. Then several months later the sprayer blade broke again, after it was out of warranty. We figured out that due to the dishwasher not being level that the sprayer blade was getting caught up in the pool of water caused by the unbalanced unit. We contacted Kelly's to see if they at least had a leveling bolt we could get / purchase and were told that the person who installed the unit would contact us, which never happened. Ultimately we got a leveling bolt for free from a local appliance repair store (thank you) and fixed the dishwasher ourselves, but we had to buy two sprayer blades and deal with a leaking /overflowing dishwasher due to their bad installation job.

Very knowledgeable and helpful. The scheduling was easy and arrival was on time. Will definitely…read morehire again.

Tech was on time and knowledgeable about dryer vent issues. He explained service options clearly…read moreand without undue sales pressure. Very satisfied with the service.

Such a cute store with some many things to choose from to Jellycat's, fidget toys, tea, Hydro…read moreflasks, and that's just to name a few. My 14 year old was adding Jellycats to her wishlist but did get the pistachio. She got some fidgets for her and her 10 year old sister who didn't want to shop today. We will definitely be back to see what new Jellycat's they have, and I'm sure for more fidget toys.

Good Day Yelpies,…read more From the outside, this place looks absolutely amazing--its long-standing history as an independently owned business is what drew my wife and me in for some furniture shopping. As many of you know, furniture is a long-term investment, and the shopping experience should come with attentive, knowledgeable staff who help guide you through that process. Unfortunately, that wasn't our experience. From the moment we walked in, we felt more observed than welcomed. One employee made eye contact and immediately turned away, and as we continued browsing--essentially left to "prospect" on our own--there was little effort to engage or assist us. On our way out, another staff member offered a brief hello but never followed up to ask if we needed help. When you're making a significant purchase like furniture, customer service matters just as much as the product. Sadly, this visit left us feeling overlooked rather than valued. We later found our couch at another location and will receive it in 30 to 60 days due to the customization we requested. We are happy to have found a place that truly understood what we were looking for our home.