If you want to shop at a place with absolutely no customer service this place is for you. i drove…read morefrom madison up there, got there at 5.57 pm the guy was locking the door, i called inside and told the girl id called earlier and had come all the way up there to purchase a heater, ask her if i could come in and get it, she said hold on i'll ask, in the meantime i'm looking through the window and 5 or 6 people standing in middle of the isle looking at there watch and talking, i stayed on hold another 3 or 4 minutes and they hung the ph up on me and turned the lights out. no hard feelings but they dont ever have to worry about me calling or shopping there again. i'll take my business to someone who at least act like they appreciate it.

This place is southern friendly, very helpful, and offers a load of fun things to see. They have…read morelots of items from saw, grills, toys and more. They're priced lower than the other big named hardware places too.

The last of the real hardware stores. thank god for Hillsboro Hardware. need solid advice on a tool…read moreor project? yep. need an old chandelier re-wired? yep. enjoy interacting with people who have a job they know about? yep. go get lost in the endles, stupefying, condescending LED labyrinth of Home Depot or get back to reality. welcome home.

Best place for hardware! Helpful knowledgeable staff. You can save so much time compared to going…read moreto a big store.

This Ace Hardware on Highway 76 in White House is a solid spot when you are needing something other…read morethan the big box stores! While I know Ace is a chain, each location, including this one, has a hometown and local feel to it. I popped by today after a few things and was immediately greeted by Aaron. He was super friendly and helpful. Once I got what I was after, I wandered around the store, which was well kept, well stocked, organized and clean. At checkout, Jordan, was friendly and efficient. Overall, solid local Ace Hardware. While I am not in White House too often, when I do find myself in the area and after some hardware related goods, I would definitely swing back through.

Ace Hardware - White House reminds me why I'm so over the two big box hardware stores. Nine times…read moreout of ten, you're actually greeted when you walk in the door, with plenty of associates ready - and even asking - to help you find what you need. I'm sold on this place.

This place and the people that work here are true gems! Always friendly, always helpful and they…read morehave a great selection of tools and anything you could possible need! I love to visit this place and would pick them anytime over a Lowe's or Home Depot!

What an amazing store! How lucky am I to have this in my neighborhood! We have been shopping at…read morethis store for years, but the recent updates, including the garden center, are amazing! I was sent by my husband twice today for items we needed for our project, and I was in and out so fast. They had exactly what we needed, and the prices are excellent! The customer service is fantastic too! We will continue to shop at this store and highly recommend it.

I have been shopping at this local ACE Hardware (Elder's in Smyrna, TN) store for years. The…read morecustomer service (hourly employees) has always been amazing. The current manager, however, is a jerk! Chris A. lacks social skills when it comes to customer service; and, he seems to "bully" his employees in the way he talks to them. He doesn't seem to know his own job very well, to the extent of having to ask the Assistant Mgr. about the computer, what they had in stock, where to find an item, etc... The Asst. Mgr. and the employees seem to have to "work around" him to deliver the customer service that they have been known for!

Issac was so friendly and helpful. I will be back. He was so helpful when I was getting flowers.read more

They have extremely helpful people who work there and a surprisingly large selection of the things…read moreyou need

These guys are crooks! Overcharge for items compared to other Ace Hardware stores in the area!!!…read moreEven higher than prices on the Ace Hardware website!! Go elsewhere!!!!

After checking with several places to get another key made for a used car we just bought our…read morefriend, Annelise Werme, suggested we try Holden Hardware, so we did. He saved us lots of money. The Key was the same price as others, but others had another $200+ for some kind of programing or calibrating or something to the pickup before the key would work. Thank you Annelise and Holden's.

Great small town hardware store. They will go out of there way to help you and resoltyour needs or…read morewants

Always helpful and I can buy one screw, bolt, nut.......without spending $20. on a box of assorted…read moreones. They also give good advice to folks who aren't handymen.

I used to shop this store often and it has always been a little more expensive than the big box…read morestores, but since it was local and helpful I bit the bullet. Until today. I had asked for a tote that was on sale and when I brought it to the front was told it wasn't. I brought the add in from my car and the young gentleman walked me back to see if they had the right size as he stated this was a 12 gallon and not the ones listed on sale (15 and 24 gallon m I believe). Mind you we are talking about a $3 discount. No more of the right size. No problem. I'll use my coupon. Nope. The pumpkins you are buying (no marking of sale ANYWHERE on those) come up when rung up with an "s" - so no coupons allowed. Again - not big money here, but the tone and level of condescension that was shown was just appalling. I turned from him and walked out of the store leaving my items at checkout by the front door. Then it got crazy. The older lady PROCEEDED TO FOLLOW ME OUT THE FRONT DOOR and berate me about coupons having restrictions and was I going to buy it or not. I was shocked. Absolutely shocked. I told her to stop yelling at me and talk to the gentleman. I've never seen anything like this at this ACE, but after today I would highly recommend driving the extra distance to Hermitage rather than risk the berating of the angry clerk and condescending gentlemen. The saddest part is - it was all over $3 when I was going to spend $25 Customer service is dead, friends. And they wonder why ACE's in general have trouble staying open.