This place is great!…read more Everyone is super nice and friendly. They are always available for any questions to be answered. The garden selection is amazing! There are many different plant varieties to choose from a well as yard art. It is always great to support a local business!

Friday, 12-20-2024: This is one of the nicest Ace Hardware stores I've ever visited. I was mostly…read moreinterested in their 50% off Christmas sale. It's pretty expansive and laid out well. It's very clean and bright. I bought a Christmas tree scrolled look sign, some ornaments, and fairy lights. Check out was quick but the cashier wasn't very friendly so one star off.

Friendly folks with a little bit of everything. I was camping at Figueroa Campground and my bike…read morewas running low on oil. They had my Rotella T oil saving me a 100 miles of roundtrip travel. I also grabbed a few camping supplies while I was there.

Terrible customer service. I bought paint, the person who mixed it added way to much of another…read morecolor that it wasn't the color it was supposed to be anymore. But because it was black, they tried to say that after 4 coats it would be fine. First of all I wouldn't put 4 coats of paint on an interior wall, secondly it wasn't at all black it was purple & not even a deep (could almost pass for black purple), but rather a brownish purple. They wouldn't refund or exchange even though it was incorrectly mixed. Then, while I was speaking to the manager, he put me on hold to talk to the guy in paint, then the phone went dead, I though we got disconnected but no, he just left for the day. There's two Aces in the valley, go to the Solvang one.

I'm bringin' orders back (yeah) Them other stores don't know…read morehow to act (yeah)... No not bring the items back this time its too far to return and I really needed a nozzle for a sprinkler. Online pick up orders are worth it. Especially when you have a 5 hour work drive back a quick pit stop for gas, coffee and some necessary tools make it convenient to get in and out. This location is located right off the 101 freeway and it allows you easy in and out access so can get back on the road. 4/5 Customer Service (Limited Perspective) You have to stand in line for online orders as if you were in the store paying for an item. Curbside is available but they only had one spot and it looked like someone just parked there and went inside. They could use a bit more organization because when I asked for the online order under my name she looked confused. Plenty of parking except that one curbside spot. I didn't really glance around as I was trying to be as efficient with my time. But from what I could see they have a variety of tools, gardening equipment, and more. I'm sure they have quality items on hand that you'd expect to find at a hardware store. God bless

Their service is so great. They are always helpful. There is always an expert on staff who can…read morehelp in each spacific department, There selection is so wide, ranging in price quality and color.

Tonight we were tired and needed a lot more things for our clients remodel. Rachel helped us out a…read morelot! She didn't have to do it but she helped us check out two carts full then connect the sale with our clients information. It was greatly appreciated! Rachel earns 5 stars for her positive helpful attitude. Thank you for your sweet customer service skills, that's rare these days. We also got a great deal on some quality items including some gorgeous white and black polka dot backsplash for the kitchen.

I had a very upsetting experience witnessing an interaction between a Home Depot employee named…read moreDaren and an elderly customer. I wasn't the person being helped, but what I saw was difficult to watch. The elderly man politely approached Daren, who was standing alone at the cashier's desk, and asked for help finding an item for his kitchen. Daren immediately snapped, "I'm busy right now." The man apologized and said he would wait. When Daren was finally ready to speak with him, the customer began explaining what he needed. Before he could finish, Daren interrupted him and loudly said, "That makes no sense." Daren then said he would get someone else to help, but the customer appeared to be hard of hearing and didn't catch what he had said. A short time later, another Home Depot employee approached. Daren began raising his voice at the elderly man, saying, "Why did you go get someone else? Didn't you hear me say I would get someone for you?" The man apologized again and explained that he had misunderstood. Instead of showing patience or compassion, Daren continued speaking aggressively, making comments like, "Nothing gets past me," and, "The road ends here." The customer stayed quiet, apologized repeatedly, and simply waited. By the time I left, he had been waiting for at least 20 minutes and still had not received any help. It was genuinely difficult to watch. I wanted to step in and defend the elderly man, but Daren's aggressive behavior made me feel like I would be treated the same way. Daren may be a manager, but regardless of his position, this behavior was unacceptable. No customer--especially an elderly person who was polite, patient, and simply asking for assistance--should be spoken to this way. I sincerely hope a supervisor reviews this incident and addresses it appropriately, because this level of disrespect has no place in customer service.

I came here today to buy a battery for my garage door opener. Their employee, a female, showed me…read moretheir batteries but they are all opened, just covered with scotch tape at the back. When I told her that I will look for an unopened one, she told me that I have to buy it somewhere else, with an attitude. Who would know if the batteries are still good? She said that customers opened it to see if it will fit, what? She said, just like what you did! Wtf! I only have to open the battery cover of my garage door opener to see it, the number. One thing, don't blame the customers. She must be new, I go to Sears a lot, it is my first time seeing her there. I bought stuffs from there, if I think the price is reasonably good. I wish I got her name, Lola and Al wouldn't be happy at all. Next time I go there I will ask for her name. Btw, it is a good thing she sent me out, I went to Auto Zone, there they have batteries for better prices. Follow-up soon!

I've primarily used this location for their online pick up. I do this because the Sears website…read moreoften has sales and promotions on Craftsman tools that the store does not tag on the shelves. I don't blame them though because of the furious pace the sales change on Sears.com. They would have to change their tags daily! I've never had any hiccups picking anything up. I've never had to get any tools in a pinch, nor exchange my hand tools on the lifetime guarantee so I can't comment on that. Lastly, everyone that has helped me has been cordial and attentive.

I am on the east coast. We were in need of an oil pressure switch. They went above and beyond to…read morefind us the part. So the back story is we are the North myrtle Beach Rescue Squad in North Myrtle beach Sc. our boat the Merlin Bellamy is an amphibious boat that has an amp motor that runs the 4 wheel drive system to drive the boat ashore. The oil pressure switch went out. We needed one and at 4pm our time we started calling every local place no one could help us out. We then started calling parts places on the west coast knowing it may cost more but we needed the boat back in service ASAP. When we called the lady (forgive me I cant remember her name ) she was very nice. she told us she didn't have the part to ship to us. But here is where it service above and beyond she called us back with part locations in our area and the next mooring I was able to drive 30 miles to pick the Part up, so the boat could be back up and running in top condition. Thank you

So happy I found Mary, sorry to say I rescued my riding mower from another shop, they tried but…read moredidn't quit work out. I also manage a business here in Buellton, repairing machines. What I can say is, instead of throwing their hands up and suggesting I get a new engine or new Tractor, they took the basic approach first, funny how the correct quality parts, some basic theory and a little time solved my engine issues. They only use factory authorized parts and service techniques. Mary being the face of the business, great communication, honest estimates, great technicians. Couldn't be happier. Thank you JV Outdoor equipment job well done