Only place I've gone to to have keys made where every one of the 5 copies actually works! Love this…read moreplace

I rely on this store when I am in the middle of a house project. It is such an asset to the local…read morecommunity to have a quality store within walking distance. I hope the new owners are as good as the current one.

They are so helpful. Whenever I have an issue with anything, they make recommendations. They tell…read moreme where I can find the one item or several items I came in to buy. Also, they have a pit beef stand in front of the store on weekends.

Needed some advice about patching a hole in a masonry wall with plaster overcoat…read more The salesperson, a haggard looking young man, was brusque and not very helpful, as i'm not familiar with this type of repair. It used to be with a small independent business the sales associates were ready to make recommendations and share advice , not so here, I was left alone to look over various products with no help.

Larry is the best! Not only did he solve my problem he did it for me! This is the best hardware…read morestore in Baltimore!

I needed to get some gorilla tape for a project but, I needed it to be clear. I looked online and…read moreit indicated that they sold it here. I popped in to pick it up. Asked the cashier where it was located and she politely told me. I was looking for it in the aisle. I didn't see it. Asked another worker who was stocking in the same aisle and she located it immediately. I was overlooking it. Shame on me. The price was $11.99. I am hoping this does the job. I went to the cashier to check out. The cashier was also polite. This was an easy, quick and fast process. Thumbs up to the employees. They even have security on site. She welcomed us as we entered.

Has most things you could need. Hours are wrong in google. I shared that with a manager and they…read moreshrugged. Cash only is a drawback. Staff is very helpful.

There have been two occasions when I've been really grateful for Belle's being within walking…read moredistance of my house. One was during a kitchen faucet install; the new faucet's water lines were too short to reach the supply valves. The other was in the middle of a yard clean-up project that created a lot more brush and yard waste than I thought it would (and exhausted my supply of yard bags). A short walk to Belle's in both situations and I was back to work. The prices at Belle's are a bit higher than what you'll find at Home Depot or Lowes, but for me the extra cost is offset by the close proximity and helpfulness of the staff. There's something nice about walking into a hardware store where the aisles are narrow and are stacked floor to ceiling with products personally chosen by the owners after years of serving the neighborhood. For bigger projects, obviously, Lowes or HD will be a better deal and will give you more options in terms of various types of tools, hardware and other products, but as a local hardware store, Belle's really hits the spot.

This is the best Ace Hardware around...it has friendly staff, it has a fat store cat, it has…read moreeverything you need for your indoor and outdoor spaces! While Ace is certainly a bit more expensive when compared to big box stores, the location is super convenient, the service is unbeatable and all the products I've ever bought have been high quality and worked exactly as I need. I love Canton Ace and all the employees!

Great service and helpful staff. However this store has gone political with its sign at front door…read morestating that ICE not allowed. I think I will switch to Home Depot in Dundalk. I just want to shop but not go to a store that jams a political message down my throat. A bit much for me.

After going to 5 or 6 big box stores and kiosks to have a key made, I gave this place a shot. Jeff…read moreknew Exactly why the other places didn't get it right, and all of his keys are working Perfectly. Thank Goodness!!! The hunt is over!! So grateful!! They were also cheaper the kiosks!! And they fix screen windows!! Great find!

I used apple maps and it said it was open. They are closed on Sundays and Mondays :( It is also the…read morebottom of a house it looks like not a typical shop appearance

Been shopping there for nearly 60 years; always friendly. They are not a giant store but have all…read moreessentials and a surprising number of uncommon items. Ask and they will find it for you.

Since I am no fan of the big box stores (you know the ones), I try to buy all of my stuff here…read more They've got an extensive lumber yard in the back. Whatever you need, ask someone at the counter. They can find it for you, advise you on how to fix it, or tell you where to find it. This is sort of the defacto gathering spot of greater Glen Arm. The have a cool set of the 10 comandments on the wall outside of the store. Obviously, they aren't open on Sunday.

I am literally driving away from the store. My friend and I went in the store as we are both…read morelooking to upgrade our existing fireplaces. NO ONE spoke to us!! NO ONE asked us if we needed help!' After 8 minutes of watching other customers being helped we left.

When you've patronized a shop for 30 years, you come to expect certain things. You get to know the…read morestaff fairly well and it's like a comfortable pair of jeans. But turmoil has come over the past year and it's not good. Corporate Franchise Ace called Abbott's bought the shop and made it part of a east coast chain, and it's affected the experience negatively. Staff turnover has been very high, customer service is lackluster. One guy today couldn't bother to say "excuse me" while I was looking over some items and he just had to get to one of the items in front of me. Manners is seriously lacking with some of their staff. There's no clear leadership in the store - other than corporate from New York state dictating sales. Whomever is running the place needs to hire better people - more training so their more knowledgable about their products, and maybe people that are a bit more people oriented. One cashier lady is so morose I've come to hate going to her. A couple of the old crew is still around but with the turnover rate, and the lack of corporate care for service, I don't think they'll be around much longer. I've always placed Suburban Ace (now Costello Ace) as my First Choice for hardware needs, but with lackluster staff, poor product knowledge and a lack of customer service, that preference is fading fast. Home Depot is a little bit further from my workshop but the people there are, overall, better now than those at Costello Ace. Damn shame and I hope they get their act together.

A recent project showed that this place charges roughly double what Home Depot would for the same…read morematerials. Some cheaper options they don't carry, and they will inform you those options don't exist. My project cost worked out roughly as follows: Amazon: $6 Home Depot: $20 This place's "help": $51 and counting. Not counting until the project was completed, mind you. Just until I gave up on them.

We love this place! We always get great service, advice and so helpful! It's a cute hardware…read morestore.

I can not say enough great things about this local Hardware Store. I'm not super handy but whenever…read moreI go into here with a part or picture of my repair project, Brandon and his employees are super knowledgeable, kind and patient in guiding me not only to buy the right parts but to give me some pointers to help get the job done quickly and efficient. Save time from driving to a big box store and stop and and say hello to the crew. They are also amazing and accurate key cutting, glass-window and screen repair services. Heck, they can even make you a window screen from scratch. Definitely give these guys your support!!

I had to replace my kitchen sink faucet. Went to a big box store and bought the faucet. Got home,…read morestarted to install it and found that the lead from the faucet was not long enough to connect to the cold water line. I am not a plumber but knew what I needed to make it work. So I went to Lowes, Walmart and Home Depot. None of them knew what I was looking for. It wasn't that hard. I knew I explained it right. And I also know I couldn't possibly be the only person to ever have this problem. On my way home, I drove past Poplar Place hardware store and made a u-turn (illegally?) and pulled into their parking lot. I was in there for a few seconds and was able to find one of the pieces I needed. I walked to the counter and told the man in terribly inaccurate terms what I was trying to accomplish. He said "oh, sure!" And walked to their vast collection of adapters and brought me exactly what I needed. I am never going to any of the monstrous stores again. All hardware needs will now be taken care of at Poplar Place hardware. They are knowledgeable. The store is well stocked and clean. And their prices are competitive.